• Asia Marketing Journal
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• v.14 no.4
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• pp.143-165
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• 2013

Sales force automation (SFA) technologies are increasingly used to support customer relationship management (CRM) strategies. However, the popular press reports mixed results among companies incorporating SFA technologies and the previous studies have less interested in relationship quality between sales person and customer as an outcome of SFA. Actually the improved quality of the salesperson-customer relationship may be the most important outcome of SFA usage. This outcome is especially meaningful in today's marketplace given the increasing focus placed on customer retention and other customer related performance such as customer lifetime value. Therefore, this study seeks to further examine the impact of SFA usage within two different firms using SFA technologies to examine the impact of SFA usage on both customer relationship quality and sales performance. Additionally, the moderating roles of perceived managerial support and salesperson experience on the outcomes of SFA usage are examined. The results shows that direct effect of SFA usage on performance was not significant but highlight the mediating role of customer relationship quality in the SFA usage - sales performance relationship. Also, this research examines a number of moderating effects of both management supports for SFA and salesperson's sales work experience. The results indicate that management support has a significant direct influence on relationship quality and salesperson performance, but not a significant moderating effect on the relationship between SFA usage and the outcomes (relationship quality and performance). Thus moderating effects were not supported but find significant main effects. First of all, finding of this study suggest that a formula for successful SFA implementation must be one that highlights a SFA usage → relationship quality → sales performance sequence. This means when sales person use SFA they must build relationship with customer first then will return some long term performance. Second, the implications of not considering the introduction of big technology initiatives in terms of fit within the company's culture, strategy, structure, and environment may in many cases be quite noteworthy. Therefore, the launching of a new technology in the firm, such as SFA, may have a nonlinear impact upon overall firm performance, depending on the presence of other complimentary resources and capabilities. Finally the authors offer a number of implications for research and practice, and suggest directions for future SFA research that may further improve our understanding of this increasingly relevant topic.

• Journal of Korean Institute of Industrial Engineers
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• v.30 no.2
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• pp.107-119
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• 2004

A study on the following parallel machine problem is addressed in this research. An order is completed only when a given number of processes (cycle) are repeated. Anew cycle is possible only upon the completion of the previous cycle. Orders are classified into job group according to product feature. For a machine to switch to a different job group from the currently processing one a major setup is required while a minor setup time is inserted in between two jobs of the same job group. The objective of the study is to find a schedule that minimizes total weighted tardiness. An initial solution is obtained by the RATCS(Restricted Apparent Tardiness Cost with Setup) rule, and a Tabu search is applied to improve the solution. Numerical examples are also presented.

• Mycobiology
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• v.42 no.2
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• pp.132-139
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• 2014

Basidiomycetous macrofungi play important roles in maintaining forest ecosystems via carbon cycling and the mobilization of nitrogen and phosphorus. To understand the impact of human activity on macrofungi, an ongoing project at the Korea National Arboretum is focused on surveying the macrofungi in unexploited areas. Mt. Oseo was targeted in this survey because the number of visitors to this destination has been steadily increasing, and management and conservation plans for this destination are urgently required. Through 5 field surveys of Mt. Oseo from April to October 2012, 116 specimens of basidiomycetous macrofungi were collected and classified. The specimens were identified to the species level by analyzing their morphological characteristics and their DNA sequence data. A total of 80 species belonging to 57 genera and 25 families were identified. To the best of our knowledge, this is the first study to identify five of these species-Artomyces microsporus, Hymenopellis raphanipes, Pholiota abietis, Phylloporus brunneiceps, and Sirobasidium magnum-in Korea.

• Korean Journal of Veterinary Research
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• v.43 no.1
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• pp.95-102
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• 2003

Because Staphylococcus aureus (S. aureus) has variable number of short sequence repeat region in coagulase gene, it has been used to investigate the relatedness of S. aureus isolates. In this study, we isolated S. aureus strains from 20 dairy farms with bovine mastitis from September 2000 to August 2001. PCR-RFLP analysis of coagulase gene revealed 10 different patterns. Most of the S. aureus isolates showed only one coagulase gene RFLP pattern per farm. However, there were several S. aureus clones spreading between dairy farms. All the farms showed poor management conditions of milking machine and milker, indicating that managements for mastitis control program include use of proper milking matching, premilking sanitation, and segregation in the S. aureus infection herd. Our data suggest that PCR-RFLP analysis of coagulase gene might be applicable for the epidemiological investigations of S. aureus isolated from bovine mastitis cows.

• Journal of Applied Reliability
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• v.17 no.1
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• pp.58-65
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• 2017

Different from general operating policies applied for various waiting line situations, two complementary dyadic operating policies are applied alternatingly to a single server maintenance service center model. That is, either of the two dyadic Min (N, T) or Max (N, T) policy is applied to operate such center first and the other operating policy should be applied later, and then the same sequence of both operating policies is followed repeatedly. This operating policy is denoted by the Minimax (N, T) policy. Purpose: Because of the newly introduced operating policy, important system characteristics of the considered service center model such as the expected busy and idle periods, the expected number of customers in the service center and so on should be derived to provide necessary information for determination of the optimal operating policy. Methods: Based on concepts of the newly introduced Minimax (N, T) policy, all necessary system characteristics should be redefined and then derived by constructing appropriate relations between complementary two dyadic operating policies. Results: Desired system characteristics are obtained successfully using simple procedures developed by utilizing peculiar structure of the Minimax (N, T) policy. Conclusion: Applying Minimax (N, T) operating policy is equivalent to applying the simple N and T operating policies alternatingly.

• Journal of Communications and Networks
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• v.6 no.3
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• pp.280-286
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• 2004

The widespread use of the Internet and the maturing of digital video technology have led to an increase in various streaming media application. However, new classes of hosts such as mobile devices are gaining popularity, while the transmission became more heterogeneous. Due to the characteristics of mobile networks such as low speed, high error bit rate, etc., the applications over the wireless channel have different needs and limitations from desktop computers. An intermediary between two communicating endpoints to hide the heterogeneous network links is thought as one of the best approaches. In this paper, we adopted the concept of inter-packet gap and the sequence number between continuously received packets as the error discriminator, and designed an adaptive packet sizing mechanism to improve the network efficiency under varying channel conditions. Based on the proposed mechanism, the packetization scheme with error protection is proposed to scalable encoded video delivery. Finally, simulation results reveal that our proposed mechanism can react to the varying BER conditions with better network efficiency and gain the obvious improvement to video quality for stored MPEG-4 FGS video delivery.

• Industrial Engineering and Management Systems
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• v.15 no.4
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• pp.364-373
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• 2016

Disassembly is one of the important activities in treating with the product at the End of Life time (EOL). Disassembly is defined as a systematic technique in dividing the products into its constituent elements, segments, sub-assemblies, and other groups. We concern with a Fuzzy Disassembly Line Balancing Problem (FDLBP) with multiple objectives in this article that it needs to allocation of disassembly tasks to the ordered group of disassembly Work Stations. Tasks-processing times are fuzzy numbers with triangular membership functions. Four objectives are acquired that include: (1) Minimization of number of disassembly work stations; (2) Minimization of sum of idle time periods from all work stations by ensuring from similar idle time at any work-station; (3) Maximization of preference in removal the hazardous parts at the shortest possible time; and (4) Maximization of preference in removal the high-demand parts before low-demand parts. This suggested model was initially solved by GAMS software and then using Genetic Algorithm (GA) in MATLAB software. This model has been utilized to balance automotive engine disassembly line in fuzzy environment. The fuzzy results derived from two software programs have been compared by ranking technique using mean and fuzzy dispersion with each other. The result of this comparison shows that genetic algorithm and solving it by MATLAB may be assumed as an efficient solution and effective algorithm to solve FDLBP in terms of quality of solution and determination of optimal sequence.

• Journal of KIISE:Computer Systems and Theory
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• v.34 no.11
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• pp.581-588
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• 2007

In Digital Right Management, symmetric cipher is used for content encryption to reduce encryption cost, AES, advanced encryption standard is usually used to multimedia encryption under desktop environment because of its reasonable security level and computation cost. But mobile handheld device often uses slow speed processor and operates under battery-powered environment. Therefore it requires low computation cost and low energy consumption. This paper proposes new stream cipher scheme which combines pseudo random number generator(PRNG) and dynamically generated permutations. Proposed scheme activates PRNG and generates original key streams. Then it generates extended key streams by applying permutation to original sequence. These extended key streams are XORed with plaintext and generate ciphertext. Proposed scheme reduces the usage of PRNG. Therefore this scheme is fast and consumes less energy in comparison with normal stream cipher. Especially, this scheme shows great speed up (almost 2 times) than normal stream cipher scheme in random access.

• Journal of the Korean Society of Safety
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• v.30 no.6
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• pp.1-6
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• 2015

The actual condition is that environmental pollution due to the development of various industries has recently become a serious issue. An interest in improving the gas mileage is rising due to an increase in the number of vehicles in the era of high oil price in particular. In order to solve this problem, priority should be given to light-weight design of car body, However, at present, a design method enabling the conventional steel plate to be replaced is direly needed in order to guarantee passengers' safety according to excessive light-weight design of car body. In this study, in order to apply a design method that could realize fuel savings and environmental pollution prevention through an improvement in gas mileage together with meeting the safety requirements for vehicles, it was supposed that CFRP/Al composites member would be used as primary structural member. And to this end, it was intended to obtain optimum design data by experimentally implementing external impulsive load applied to the car body. According to results of impact test of CFRP/Al composites member, a collapsed shape of folding, crack, and bending occurred. So, it was possible to find that energy was observed. And in case of specimen having an angle of $90^{\circ}$ in the outermost layer and stack sequence of $[90^{\circ}{_2}/0^{\circ}2]s$, its collapsed length was shown to be short. Therefore, it was possible to find that the absorbed energy was shown to be higher by 20% or above at the maximum.

• The Journal of Korean Association of Computer Education
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• v.15 no.6
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• pp.33-41
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• 2012

This paper presents the online assessment questions management system and method. The proposed system consists of a database to store learner information and zone-specific items grouped by difficulty and item bank. This database includes: an item selection department and authoring assessment to select questions about a particular learner or specific learning item. In this paper, we propose: an item bank database which stores online output assessments; and an online test department to collect and sort learner evaluation data and answer selection order for online tests, click statistics, response time, and analysis unit response patterns department by analyzing the data collected by the online learners' test assessment, learners' level and ability, the diagnosis and assessment of report propensity. The proposed system will diagnose and effectively evaluate the learner's learning levels and learning ability by: answer selection order, number of clicks, and response time reflected in the results of the learners' evaluations.