• The Journal of Information Systems
• /
• v.25 no.3
• /
• pp.217-245
• /
• 2016

Purpose With the increasing number of foreign travelers visiting Korea, it is a heavy question to evaluate service quality of typical domestic hotel companies. Our research aims to evaluate service quality of domestic hotels in Korea from the perspective of foreign travelers in order to provide the quality improvements that call attention for the hotel management. Design/Methodology/Approach In this paper, topics of sentiment followed Lodging Quality Index(LQI) dimensions classifying lodging service quality appropriately. Also, we employed word2vec algorithm which calculates similarity and affinity among the vocabularies accurately. To calculate sentiment of each dimension, we adopted scores from SentiWordNet. Findings From the result, we found the number of foreign travelers particularly satisfied with cleanliness, politeness, and problem solving skills. In contrast, it has also been found out that both promptness of services and efficiency of communication do not fulfill the requirements of travelers.

• Journal of Information Technology Services
• /
• v.16 no.4
• /
• pp.149-160
• /
• 2017

Sentiment analysis is the process of determining whether a piece of document, text or conversation is positive, negative, neural or other emotion. Sentiment analysis has been applied for several real-world applications, such as chatbot. In the last five years, the practical use of the chatbot has been prevailing in many field of industry. In the chatbot applications, to recognize the user emotion, sentiment analysis must be performed in advance in order to understand the intent of speakers. The specific emotion is more than describing positive or negative sentences. In light of this context, we propose deep learning models for conducting multi-class sentiment analysis for identifying speaker's emotion which is categorized to be joy, fear, guilt, sad, shame, disgust, and anger. Thus, we develop convolutional neural network (CNN), long short term memory (LSTM), and multi-layer neural network models, as deep neural networks models, for detecting emotion in a sentence. In addition, word embedding process was also applied in our research. In our experiments, we have found that long short term memory (LSTM) model performs best compared to convolutional neural networks and multi-layer neural networks. Moreover, we also show the practical applicability of the deep learning models to the sentiment analysis for chatbot.

• KIISE Transactions on Computing Practices
• /
• v.22 no.5
• /
• pp.240-245
• /
• 2016

In this study, comments on restaurants, movies, and mobile devices, as well as tweet messages regardless of specific domains were analyzed for sentimental information content. We proposed a system for extraction of objects (or aspects) and opinion words from each sentence and the subsequent evaluation. For the sentiment analysis, we conducted a comparative evaluation between the Structural SVM algorithm and the Latent Structural SVM. As a result, the latter showed better performance and was able to extract objects/aspects and opinion words using VP/NP analyzed by the dependency parser tree. Lastly, we also developed and evaluated the sentiment detector model for use in practical services.

• KIPS Transactions on Software and Data Engineering
• /
• v.9 no.2
• /
• pp.53-60
• /
• 2020

Sentiment analysis is the automated process of understanding attitudes and opinions about a given topic from written or spoken text. One of the sentiment analysis approaches is a dictionary-based approach, in which a sentiment dictionary plays an much important role. In this paper, we propose a method to automatically generate Korean sentiment lexicon from the well-known English sentiment lexicon called VADER (Valence Aware Dictionary and sEntiment Reasoner). The proposed method consists of three steps. The first step is to build a Korean-English bilingual lexicon using a Korean-English parallel corpus. The bilingual lexicon is a set of pairs between VADER sentiment words and Korean morphemes as candidates of Korean sentiment words. The second step is to construct a bilingual words graph using the bilingual lexicon. The third step is to run the label propagation algorithm throughout the bilingual graph. Finally a new Korean sentiment lexicon is generated by repeatedly applying the propagation algorithm until the values of all vertices converge. Empirically, the dictionary-based sentiment classifier using the Korean sentiment lexicon outperforms machine learning-based approaches on the KMU sentiment corpus and the Naver sentiment corpus. In the future, we will apply the proposed approach to generate multilingual sentiment lexica.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• v.9 no.8
• /
• pp.3169-3181
• /
• 2015

Nowadays, online word-of-mouth has become a powerful influencer to marketing and sales in business. Opinion mining and sentiment analysis is frequently adopted at market research and business analytics field for analyzing word-of-mouth content. However, there still remain several challengeable areas for 1) sentiment analysis aiming for Korean word-of-mouth content in film market, 2) availability of machine learning models only using linguistic features, 3) effect of the size of the feature set. This study took a sample of 10,000 movie reviews which had posted extremely negative/positive rating in a movie portal site, and conducted sentiment analysis with four machine learning algorithms: naïve Bayesian, decision tree, neural network, and support vector machines. We found neural network and support vector machine produced better accuracy than naïve Bayesian and decision tree on every size of the feature set. Besides, the performance of them was boosting with increasing of the feature set size.

• The Journal of Bigdata
• /
• v.3 no.1
• /
• pp.13-20
• /
• 2018

Stock market prediction has been long dream for researchers as well as the public. Forecasting ever-changing stock market, though, proved a Herculean task. This study proposes a novel stock market sentiment lexicon acquisition system that can predict the growth (or decline) of stock market index, based on economic news. For this purpose, we have collected 3-year's economic news from January 2015 to December 2017 and adopted Word2Vec model to consider the context of words. To evaluate the result, we performed sentiment analysis to collected news data with the automated constructed lexicon and compared with closings of the KOSPI (Korea Composite Stock Price Index), the South Korean stock market index based on economic news.

• Annual Conference of KIPS
• /
• 2017.04a
• /
• pp.916-919
• /
• 2017

최근 딥러닝의 발달로 인해 Sentiment analysis분야에서도 다양한 기법들이 적용되고 있다. 이미지, 음성인식 분야에서 높은 성능을 보여주었던 Convolutional Neural Networks (CNN)은 최근 자연어처리 분야에서도 활발하게 연구가 진행되고 있으며 Sentiment analysis에도 효과적인 것으로 알려져 있다. 기존의 머신러닝에서는 lexicon을 이용한 기법들이 활발하게 연구되었지만 word embedding이 등장하면서 이러한 시도가 점차 줄어들게 되었다. 그러나 lexicon은 여전히 sentiment analysis에서 유용한 정보를 제공한다. 본 연구에서는 SemEval 2017 Task4에서 제공한 Twitter dataset과 다양한 lexicon corpus를 사용하여 lexicon을 CNN과 결합하였을 때 모델의 성능이 얼마큼 향상되는지에 대하여 연구하였다. 또한 word embedding과 lexicon이 미치는 영향에 대하여 분석하였다. 모델을 평가하는 metric은 positive, negative, neutral 3가지 class에 대한 macroaveraged F1 score를 사용하였다.

• Journal of Korea Game Society
• /
• v.18 no.5
• /
• pp.113-122
• /
• 2018

This paper describes an approach to building and evaluating a sentiment dictionary using a Web corpus in the game domain. To build a sentiment dictionary, we collected vocabulary based on game-related web documents from a domestic portal site, using the Twitter Korean Processor. From the collected vocabulary, we selected the words whose POS are tagged as either verbs or adjectives, and assigned sentiment score for each selected word. To evaluate the constructed sentiment dictionary, we calculated F1 score with precision and recall, using Korean-SWN that is based on English Senti-word Net(SWN). The evaluation results show that average F1 scores are 0.85 for adjectives and 0.77 for verbs, respectively.

• International Journal of Internet, Broadcasting and Communication
• /
• v.13 no.2
• /
• pp.173-178
• /
• 2021

In this paper, we find a suitable methodology for Korean Sentiment Analysis through a comparative experiment in which methods of embedding and natural network models are learned at the highest accuracy and fastest speed. The embedding method compares word embeddeding and Word2Vec. The model compares and experiments representative neural network models CNN, RNN, LSTM, GRU, Bi-LSTM and Bi-GRU with IKEA review data. Experiments show that Word2Vec and BiGRU had the highest accuracy and second fastest speed with 94.23% accuracy and 42.30 seconds speed. Word2Vec and GRU were found to have the third highest accuracy and fastest speed with 92.53% accuracy and 26.75 seconds speed.

• Science of Emotion and Sensibility
• /
• v.15 no.4
• /
• pp.425-440
• /
• 2012

As the scale of the internet grows, the amount of subjective data increases. Thus, A need to classify automatically subjective data arises. Sentiment classification is a classification of subjective data by various types of sentiments. The sentiment classification researches have been studied focused on NLP(Natural Language Processing) and sentiment word dictionary. The former sentiment classification researches have two critical problems. First, the performance of morpheme analysis in NLP have fallen short of expectations. Second, it is not easy to choose sentiment words and determine how much a word has a sentiment. To solve these problems, this paper suggests a combination of using web-scale data and a statistical approach to sentiment classification. The proposed method of this paper is using statistics of words from web-scale data, rather than finding a meaning of a word. This approach differs from the former researches depended on NLP algorithms, it focuses on data. Hadoop and MapReduce will be used to handle web-scale data.