• Title/Summary/Keyword: Self-service technology

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Blockchain-based DID Problem Analysis Research (블록체인 기반의 DID 문제점 분석 연구)

  • Lee, Kwangkyu
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.18 no.3
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    • pp.25-32
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    • 2022
  • DID(Decentralized Identity Identification) is a system in which users voluntarily manage their identity, etc., and control the scope and subject of submission of identity information based on a block chain. In the era of the 4th industrial revolution, where the importance of protecting personal information is increasing day by day, DID will surely be positioned as the industrial center of the Internet and e-business. However, when managing personal information, DID is highly likely to cause a large amount of personal information leakage due to electronic infringement, such as hacking and invasion of privacy caused by the concentration of user's identity information on global service users. Therefore, there are a number of challenges to be solved before DID settles into a stable standardization. Therefore, in this paper, we try to examine what problems exist in order to positively apply the development of DID technology, and analyze the improvement plan to become a stable service in the future.

Factors for the Adoption of Smartphone-based Mobile Banking : On User's Technology Readiness and Expertise (스마트폰 기반 모바일뱅킹 채택에 영향을 미치는 요인 : 기술준비도와 전문지식을 중심으로)

  • Lee, Ji-Eun;Shin, Min-Soo
    • The Journal of Society for e-Business Studies
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    • v.16 no.4
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    • pp.155-172
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    • 2011
  • The purpose of this study is to examine factors affecting an individual's acceptance of mobile banking, which is a typical example of smartphone based self-service. We derive three personal traits(positive technology readiness, negative technology readiness and individual's expertise) as antecedent variables that affect intention to use mobile banking from previous studies, and adopt a technology readiness and acceptance model(TRAM) to investigate factors that determine an individual's intention to use mobile banking. TRAM, which integrates technology readiness index(TRI) into the technology acceptance model (TAM) in the context of consumer adoption of e-service systems, is adopted to examine personal traits influencing on the factors forming the attitude of mobile banking. The new findings of this study are as follows. First, individual's expertise and positive technology readiness(ptr) have significant effect on both perceived usefulness and perceived easy of use. However, negative technology readiness(ntr) has significant effect on only perceived easy of use.

The Effect of Perceived Customer Orientation on the Customer Intention in Fintech Service: Focused on the Technology Acceptance Model (핀테크 서비스에서 지각된 고객 지향성이 고객 의도에 미치는 영향: 기술수용 모델을 중심으로)

  • Jinyong Choi
    • Information Systems Review
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    • v.23 no.1
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    • pp.93-113
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    • 2021
  • Service orientation and customer orientation are recognized as important success factors in service companies. However, these constructs are evaluated through self-diagnosis within the service company based on service delivery experience. For this reason, Fintech companies that provide financial services based on non-face-to-face channels such as mobile APP have limitations in evaluating their service orientation and customer orientation. Therefore, in this study, the perceived customer orientation is conceptualized so that service orientation and customer orientation can be evaluated through customer evaluation. In addition, the antecedents and consequences of the perceived customer orientation based on the technology acceptance model were demonstrated. As a result, it was confirmed the mediating effect of perceived customer orientation in the relationship between perceived ease of use and usefulness and customer's continuous use intention and word of mouth intention. This study laid the foundation for the Fintech companies that provide all financial services throughout non-face-to-face to measure their service orientation and customer orientation through customer evaluation and utilize them in establishing service operation strategies.

Research about Factor Affecting the Continuous Use of Cloud Storage Service : User Factor, System Factor, Psychological Switching Cost Factor (클라우드 스토리지 서비스의 지속적 사용의도에 영향을 미치는 요인 연구 : 사용자 요인, 시스템 요인, 심리적 전환비용)

  • Jun, Chang-Joong;Lee, Jung-Hoon;Jeon, In-Sook
    • The Journal of Society for e-Business Studies
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    • v.19 no.1
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    • pp.15-42
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    • 2014
  • Cloud storage service has the potential to be a core infrastructure for the future mobile and Internet service; thus related service providers have been investing in it and trying to attract as many users as possible. In addition, those need to find out what motivates the users to keep using their service not only to attract new customers but also to secure their subscribers. Therefore, this study will examine its relationship with user's motivation based on the extended TAM model with external variables for objective research about continuous use of cloud storage service. As a result, it was found that personal innovativeness, self efficacy, functional attributes, and psychological switching cost influence the continuous use of cloud storage service. Also, it is expected they can guide service providers to the right track when setting up their business strategy in the future.

Factors Affecting the Usage of Face Recognition Payment Service (얼굴인식 결제서비스 이용에 영향을 미치는 요인)

  • Zhang, Yi Ning;Ma, Jian;Park, Hyun Jung
    • The Journal of the Korea Contents Association
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    • v.19 no.8
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    • pp.490-499
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    • 2019
  • Face recognition payment service is an innovative payment method based on face recognition technology and is emerging in China now. Various industries regarding unmanned sales are likely to utilize this face recognition payment service in the future. This study investigated the factors influencing the usage intention of Chinese consumers who have experience using face recognition service. We used questionnaire survey and analysis with SPSS and AMOS. According to the results of the study, conclusions are as followed. First, consumers' attitudes toward the characteristic of face recognition payment service, which are non-contact and non-coercion, positively affected perceived usefulness. Second, the rapidness of the facial recognition payment among the recognition, the security and the rapidness of this service affected the ease of use. Third, social influences such as subjective norms also influence the intention to use. Fourth, the increase of the level of self-expression awareness and the intention of using face recognition payment service are confirmed. Through these results, the implications for design and communication of related innovative services were discussed.

The Effects of Work Value of Beauty Industry Workers on Service Productivity Through Job Satisfaction (미용종사자의 업무가치감이 직무만족을 매개로 서비스 생산성에 미치는 영향)

  • Seo, Sun-min;Ko, Kyoung-sook
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.278-289
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    • 2022
  • This study empirically analyzed the effect of work value of beauty industry workers on service productivity through job satisfaction. First, according to the result of investigating factors that make effect on service productivity, it was identified that service productivity increases when work value and job satisfaction are higher. Also, it was identified that service productivity increases when awareness of satisfying values, intrinsic satisfaction, recognition of work value, recognition of self-value, and extrinsic satisfaction are higher. Fourthly, as a result of investigating the effects of work value of beauty industry workers on service improvement through job satisfaction, it was identified that the mediating effect of job satisfaction was also significant in the sobel test as Z value of |Z|=15.057 showed a greater value than 1.96. Based on the results of this study, it is expected that inner motivation can be increased for beauty industry workers to recognize that their work is meaningful and worthwhile and service productivity can be maximized by improving the satisfaction and intrinsic job satisfaction that come from work itself.

The Effect of Nurse's Grit, Health Perception on Health Promotion Behaviors: The Mediating effect of Self-efficiency (간호사의 그릿, 건강지각이 건강증진행위에 미치는 영향: 자기효능감의 매개효과)

  • Park, Jung-Hee;Kim, Nam-Yi
    • Journal of Digital Convergence
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    • v.18 no.12
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    • pp.325-333
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    • 2020
  • The purpose of this study was to identify the mediating effect of self-efficiency on the relationship between grit, health perception and health promotion behaviors of nurses and to provide baseline data to improve health promotion. A structured questionnaire survey was carried on 242 nurses at an university hospital in D-city. The strong and positive effects of grit, self-efficiency and health perception on health promotion behaviors were found. Self-effica -cy had a perfect mediating effection the effects of grit on health promotion behavior and a partial mediating effect on the effects of health perception on health promotion behavior. The study results suggest the need for various intervention programs based on multiple factors associated with grit, health perception and self-efficiency in order to enhance health promotion behaviors of nurses.

Design and Analysis of a Scenario for Evaluating Application Service Performance of a Hybrid V2X Communication System (하이브리드 V2X 통신시스템의 응용서비스 성능 평가를 위한 시나리오 설계 및 분석 연구)

  • Lee, Sung-Hun;Lee, Chang-Kyo;Byun, Sang-Bong;Cho, Soo-Hyun;Cho, Hyun-Kyu
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.23 no.4
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    • pp.423-430
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    • 2019
  • The convergence of the automotive industry and the ICT technology can be broadly divided into the commercial service sector and the Cooperative-ITS (C-ITS) service sector. The C-ITS service sector is using V2X communication technology as a field that aims to provide safer transportation, more green and efficient transportation, and more predictable and productive mobility. The recent convergence of self-driving cars and connected cars requires high data rates, low transmission delays, and low transmission error rates. Interest in comparison of performance between WAVE and C-V2X (LTE-V2X, 5G-V2X) has been amplified and application services by communication technology are being studied. In this paper, we design the application performance evaluation method of Hybrid V2X communication system and confirm that the decrease of packet error rate (PER) performance is caused by the increase of communication distance, not the vehicle speed.

A Empirical Study on Applying Ubiquitous Technology for Gas Safety Management (U-기반 가스안전관리의 기술을 적용을 위한 실증적 연구)

  • Oh, Jeong-Seok;Choi, Kyung-Suhk;Kwon, Jeong-Rock
    • Journal of the Korean Institute of Gas
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    • v.12 no.2
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    • pp.63-68
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    • 2008
  • The ubiquitous technology is capable of innovating various area to constructing intelligent and network to all objects. This technology can construct network infrastructure to facilities for applying legacy industry and need to develop intelligent service that analyze context-aware through network. This paper derive and propose the introduction range of ubiquitous technology, which should be testified and analyzed network, and studied the detection and analysis of information for managing gas facilities. We investigate the current status of gas facilities and automatic reading system, testing and analyzing wireless personal area network and mobile communication by scalability, self-configuration, connection in underground. Furthermore, we propose modelization method for intelligent service and derive the introduction range for applying ubiquitous technologies for managing gas facilities.

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A Study on Infra-Technology of RCP Mobility System

  • Kim, Seung-Woo;Choe, Jae-Il;Im, Chan-Young
    • 제어로봇시스템학회:학술대회논문집
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    • 2004.08a
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    • pp.1435-1439
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    • 2004
  • Most recently, CP(Cellular Phone) has been one of the most important technologies in the IT(Information Tech-nology) field, and it is situated in a position of great importance industrially and economically. To produce the best CP in the world, a new technological concept and its advanced implementation technique is required, due to the extreme level of competition in the world market. The RT(Robot Technology) has been developed as the next generation of a future technology. Current robots require advanced technology, such as soft computing, human-friendly interface, interaction technique, speech recognition, object recognition etc. unlike the industrial robots of the past. Therefore, this paper explains conceptual research for development of the RCP(Robotic Cellular Phone), a new technological concept, in which a synergy effect is generated by the merging of IT & RT. RCP infra consists of $RCP^{Mobility}$ $RCP^{Interaction}$, $RCP^{Integration}$ technologies. For $RCP^{Mobility}$, human-friendly motion automation and personal service with walking and arming ability are developed. $RCP^{Interaction}$ ability is achieved by modeling an emotion-generating engine and $RCP^{Integration}$ that recognizes environmental and self conditions is developed. By joining intelligent algorithms and CP communication network with the three base modules, a RCP system is constructed. Especially, the RCP mobility system is focused in this paper. $RCP^{Mobility}$ is to apply a mobility technology, which is popular robot technology, to CP and combine human-friendly motion and navigation function to CP. It develops a new technological application system of auto-charging and real-world entertainment function etc. This technology can make a CP companion pet robot. It is an automation of human-friendly motions such as opening and closing of CPs, rotation of antenna, manipulation and wheel-walking. It's target is the implementation of wheel and manipulator functions that can give service to humans with human-friendly motion. So, this paper presents the definition, the basic theory and experiment results of the RCP mobility system. We confirm a good performance of the RCP mobility system through the experiment results.

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