• 제목/요약/키워드: Self-service exchange

검색결과 31건 처리시간 0.021초

교환당사자의 특성, 교환관계 지각, 관계품질 및 행동의도의 순차적 인과관계 : 미용서비스 이용고객의 관점에서 (Sequential Causal Analyses of Exchange Party's Characteristic, Exchange Relation Perception, Relationship Quality and Behavioral Intention : Customer's Perspective)

  • 안봉근;주기중
    • 한국경영과학회지
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    • 제36권2호
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    • pp.15-32
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    • 2011
  • The research for exchange relationship in customer's perspective is meaningful especially in service, considering distinctive characteristics of service operations such as customer participation in the process whereas most of the recent related researches have been focused on employee's interaction with organization, leader, team and customer. In this study for beauty art service, the exchange party's characteristic is defined with beauty salon's reputation, staff's professionalism and customer's self-esteem. Also the exchange relation perception is classified into symbolism and interaction, Then the directional relations on customer's perspective are empirically investigated in the sequential order of the exchange party's characteristics, the exchange relation perception, the relationship quality and behavioral intention. In addition, the study examined the meditation effect via relationship quality between the exchange relation perception and the behavioral intention. Followings are confirmed from the statistical test with structural equation modelling:Symbolism is significantly caused by all of professionalism, reputation and self-esteem in the descending order of effect size whereas interaction is significantly influenced by only professionalism. The exchange relation perception has significant effect on the relationship quality, in turn which significantly affects behavioral intention. The exchange relation perception shows the significant indirect effect meditated by relationship quality and the insignificant direct effect on behavioral intention. This paper concludes with contribution of this study, managerial implication of the research findings and further research issues.

The Effects of Chatbot Anthropomorphism and Self-disclosure on Mobile Fashion Consumers' Intention to Use Chatbot Services

  • Kim, Minji;Park, Jiyeon;Lee, MiYoung
    • 패션비즈니스
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    • 제25권6호
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    • pp.119-130
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    • 2021
  • This study investigated the effects of the chatbot's level of anthropomorphism - closeness to the human form - and its self-disclosure - delivery of emotional exchange with the chatbot through its facial expressions and chatting message on the user's intention to accept the service. A 2 (anthropomorphism: High vs. Low) × 2 (self-disclosure through facial expressions: High vs. Low) × 2 (self-disclosure through conversation: High vs. Low) between-subject factorial design was employed for this study. An online survey was conducted and a total of 234 questionnaires were used in the analysis. The results showed that consumers used chatbot service more when emotions were disclosed through facial expressions, than when it disclosed fewer facial expressions. There was statistically significant interaction effect, indicating the relationship between chatbot's self-disclosure through facial expression and the consumers' intention to use chatbot service differs depending on the extent of anthropomorphism. In the case of "robot chatbots" with low anthropomorphism levels, there was no difference in intention to use chatbot service depending on the level of self-disclosure through facial expression. When the "human-like chatbot" with high anthropomorphism levels discloses itself more through facial expressions, consumer's intention to use the chatbot service increased much more than when the human-like chatbot disclosed fewer facial expressions. The findings suggest that chatbots' self-disclosure plays an important role in the formation of consumer perception.

Effects of Volunteering Participation Motivation on Major Satisfaction and Continuance Willingness in Ophthalmic Optics Students

  • Cho, Seonahr;Kwak, Jinkyu
    • International Journal of Advanced Culture Technology
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    • 제8권1호
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    • pp.71-81
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    • 2020
  • This study is intended to determine the effects of volunteering participation motivation on major satisfaction and continuance willingness in ophthalmic optics students. To achieve this, a survey was empirically carried out to ophthalmic optics students. The research findings showed that self-development among participation motivation factors had a significant effect on major satisfaction and continuance willingness, leisure on continuance willingness, and major satisfaction on continuance willingness in the relationship between the effects of volunteering participation motivation on continuance willingness and major satisfaction in ophthalmic optics students, respectively, adopting 3 hypotheses. On the other hand, leisure had no significant effect on major satisfaction, interpersonal exchange on major satisfaction, and interpersonal exchange on continuance willingness, respectively, rejecting 3 hypotheses. Which suggest that the high self-development willingness of college students as a factor of college volunteering participation motivation causes them to have pride and specialization in their major. Consequently, pride and specialization in major cannot only increase an understanding of personality and major, but maintain a positive attitude, leading to a long-continuous willingness, not a simple one-time service.

Time Slot Exchange Protocol in a Reservation Based MAC for MANET

  • Koirala, Mamata;Ji, Qi;Choi, Jae-Ho
    • 융합신호처리학회논문지
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    • 제10권3호
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    • pp.181-185
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    • 2009
  • Recently, much attention to a self-organizing mobile ad-hoc network is escalating along with progressive deployment of wireless networks in our everyday life. Being readily deployable, the MANET (mobile ad hoc network) can find its applications to emergency medical service, customized calling service, group-based communications, and military purposes. In this paper we investigate a time slot exchange problem found in the time slot based MAC, that is designed for IEEE 802.11b interfaces composing a MANET. The paper provides a method to maintain the quality of voice call by providing a new time slot when the channel assigned for that time slot gets noisy with interferences induced from other nodes, which belong to the same and/or other subgroups. In order to assess the performance of the proposed algorithm, a set of simulations using the OPNET modeler has been performed assuming that the IEEE 802.11b interfaces are operating under a modified MAC, which is a time slot based reservation MAC implemented in the PCF part of the superframe. In a real-time voice call service over a MANET of a size 500 ${\times}$ 500 meter squares with the number of nodes up to 100, the simulation results are collected and analyzed with respect to the packet loss rate and packet delay. The results show us that the proposed time slot exchange protocol improves the quality of voice call over that of plain DCF.

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경제적, 사회적, 개인적 효익이 모바일 선물 재구매 의도에 미치는 영향 : 교환이론과 동기이론을 중심으로 (The Impacts of Economic, Social, and Personal Benefits on Intention to Repurchase a Mobile Gift : Focusing on Exchange and Motivation Theories)

  • 김선규;조인제;양성병
    • 한국IT서비스학회지
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    • 제14권1호
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    • pp.1-21
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    • 2015
  • Recently, many companies have launched a new business model related to the mobile gift service in order to achieve or sustain a competitive advantage in the fast-growing mobile market. Due to the well combination of mobile technology advantages and offline gift-giving motivations, a mobile gift service has been proliferating over recent years. Although the motivation of mobile gift purchasing behavior can be different from that of offline gift purchasing behavior, there is still a lack of research on what factors are influencing and how they are impacting mobile gift purchasing behavior under diverse gift-giving settings. Therefore, based on both exchange and motivation theories as well as literature review, this study identified three influencing factors-economic (immediate rewards, convenience), social (friendship needs, reputation), and personal (enjoyment, self-satisfaction) benefits-and validated their impacts on intention to repurchase a mobile gift. Moreover, the moderating roles of intimacy and gift price in the relationships between benefits and mobile gift repurchasing intention were examined. The results provide many implications for marketing managers on how to enhance consumers' intention to repurchase, which in turn leads to sales and increased profit.

자기여자(Self-Excitation) 방지를 고려한 시송전 선로에 관한 연구 (Analysis Of The Primary Restorative Transmission System To Prevent Self-excitation)

  • 이흥재;김상섭;박성민;황봉환;이남호
    • 대한전기학회:학술대회논문집
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    • 대한전기학회 2002년도 하계학술대회 논문집 A
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    • pp.44-46
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    • 2002
  • Service restoration following a complete or partial collapse starts with reenergize a transmission line from black-start generators. Voltage problems can arise by Ferranti effect as unloaded transmission line is reenergized. This paper presents analytical results on the primary restorative transmission system focused on the voltage problem during the early restoration process. Methodologies to handle load pick-up compensating Ferranti effect. and terminal voltage and reactive capability limitation of black-start generators about self-excitation are presented. An algorithm for static analysis about these methodologies is developed, and EMTDC simulation for verifying the efficiency of the algorithm is performed.

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Gift-giving Behaviors via SNS Mobile App: An Exploratory Study of Fashion Products

  • Ji Yoon Kim;Jiyeon Lee;Kyu-Hye Lee
    • 패션비즈니스
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    • 제27권6호
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    • pp.110-123
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    • 2023
  • As social distancing strengthened after the COVID-19 incident, people looked for things they could do alone. Additionally, as people have more financial resources, they purchase products they had previously considered purchasing, and the phenomenon of giving gifts to oneself has also appeared. Accordingly, this study analyzed fashion product reviews of KakaoTalk Gift, the service to exchange gift via SNS mobile app, to discover the phenomenon of self-gifting and the differences from interpersonal-gifting. For post-hoc data, in collected 18,354 pieces after excluding unnecessary data using a Python-based web crawling technique. The self-gifting behavior of KakaoTalk Gift different from the previous study for self-gift. Regardless of the gift-giving contexts, it determines that most self-gift products are material items. There are differences in product types and price levels when choosing gifts for others and oneself. As a self-gift, people typically buy luxury jewelry and branded bags/wallets to wear and show off. As interpersonal, among fashion products, people usually buy beauty products that reflect less personal tastes. When gift-giving to others, people buy products to appropriate prices to reduce the burden on both. When gift-giving to oneself, people buy wanted products regardless of the price. This study is significant because it suggests a new direction in self-gift research by limited online places to give gifts.

노인의 자원봉사활동 만족도와 삶의 의미 (Relationship between Satisfaction of Volunteering and Meaning in Life of the Elderly - based on Hospital Voluntary Activity -)

  • 김재하;이가언
    • 지역사회간호학회지
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    • 제17권3호
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    • pp.326-333
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    • 2006
  • Purpose: This study was attempted to investigate the relationship between the satisfaction of volunteering and the meaning in life of the elderly. Method: The subjects were 176 who had been volunteering in 7 general hospitals. in a metropolitan city, Korea. The data were gathered throughout August 2004. For measuring the satisfaction of volunteering, Kwon(1999) was modified and used, and for the meaning in life, Choi et al.(2003) was used. Result: Mean of the volunteering satisfaction was 3.00(Maximum, 4.00) and the highest domain was Social Contact and the lowest was Social Exchange. Mean of meaning in life was 3.02 (Maximum, 4.00) and the highest score was Family love and the lowest was Self Awareness & Self-Acceptance. Volunteering satisfaction was significantly different in age, religion, number of children and voluntary service time, and the meaning in life was different in religion, number of children, subjective health condition, subjective family relationship, and voluntary service time. Conclusion: There was positive correlation between volunteering satisfaction and meaning in life (r=.69 p=.000). According to the result, the satisfaction of volunteering could be make better meaning in life of the elderly. In order to increase the meaning in life and to improve volunteering satisfaction of the elderly, various social and personal efforts to participate in social service are would be adopted.

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공공도서관 지식교류의도 영향 요인에 관한 연구 - 자기결정성 이론을 기반으로 - (Factors Influencing the Intention of Knowledge Sharing in Public Libraries: Based on Self-determination Theory)

  • 김영은;박지홍
    • 한국비블리아학회지
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    • 제32권1호
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    • pp.247-265
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    • 2021
  • 2012년 작은도서관진흥법이 제정된 이래 최근 3년 동안 공공도서관은 양적으로 꾸준히 증가하였다. 하지만 농산어촌 지역의 공공도서관 운영과 관련하여 사서 인력 부족, 부실 운영 등 여러 문제가 발생하였다. 2018년 서울시 도서관 이용 실태 조사 결과에 의하면 20대와 30대의 공공도서관 이용률 또한 양적 증가에 비해 현저히 낮은 수치를 보이고 있어 공공도서관의 지속적 이용을 위한 다양한 서비스 개발이 필요하다. 이에 본 연구는 자기결정성 이론을 기반으로 공공도서관을 이용할 때 어떤 이용 동기가 공공도서관의 지식교류의도에 영향을 미치는지에 대해 고찰하였다. 또한 이용 동기와 지식교류의도가 공공도서관 이용 빈도에 따라 어떻게 달라지는지에 대해서도 알아보았다. 공공도서관 이용자 230명을 대상으로 온라인 설문조사를 실시한 결과, 독립변수로 설정한 강한외적동기, 강한내적동기, 자율성, 유능성, 관계성 중 강한내적동기와 자율성, 유능성이 지식교류의도에 긍정적 영향을 미치고 있었다. 또한 공공도서관 이용 빈도별로 이용자 그룹을 고빈도, 보통, 저빈도로 나누어 일원분산분석을 수행한 결과, 이용 빈도가 높을수록 자율성과 관계성이 더 높게 측정되었다. 연구 결과를 토대로, 부정적 영향관계로 나타난 강한외적동기를 상쇄시키고, 강한내적동기와 자율성, 유능성을 촉진할 수 있는 새로운 서비스를 제안하였다. 자원봉사포털에서 신청할 수 있는 봉사와 연관지어 이용자가 공공도서관 서비스에 대해서 의견을 제안할 수 있는 소통 채널을 만들거나 공공도서관 운영 프로그램의 기획 초기부터 강의 종료 후 이용자들의 지식교류 시간까지 포함한 프로그램을 개설하는 등의 방안을 제시하였다. 이상의 결과를 종합하여 본 연구는 지식교류가 공공도서관의 지속 가능성을 높이는 새로운 돌파구가 될 수 있다는 근거 자료를 제공하였다는 점에서 의의를 지닌다.

A Seamless Flow Mobility Management Architecture for Vehicular Communication Networks

  • Meneguette, Rodolfo Ipolito;Bittencourt, Luiz Fernando;Madeira, Edmundo Roberto Mauro
    • Journal of Communications and Networks
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    • 제15권2호
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    • pp.207-216
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    • 2013
  • Vehicular ad-hoc networks (VANETs) are self-organizing, self-healing networks which provide wireless communication among vehicular and roadside devices. Applications in such networks can take advantage of the use of simultaneous connections, thereby maximizing the throughput and lowering latency. In order to take advantage of all radio interfaces of the vehicle and to provide good quality of service for vehicular applications, we developed a seamless flow mobility management architecture based on vehicular network application classes with network-based mobility management. Our goal is to minimize the time of flow connection exchange in order to comply with the minimum requirements of vehicular application classes, as well as to maximize their throughput. Network simulator (NS-3) simulations were performed to analyse the behaviour of our architecture by comparing it with other three scenarios. As a result of this work, we observed that the proposed architecture presented a low handover time, with lower packet loss and lower delay.