• Title/Summary/Keyword: Satisfaction forecasting

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Students' Actual Use and Satisfaction of Meteorological Information and Demands on Health Forecasting at a University (일 대학 학생들의 기상정보 이용실태와 만족도 및 건강정보 요구도)

  • Oh, Jin-A;Park, Jong-Kil
    • The Journal of Korean Academic Society of Nursing Education
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    • v.15 no.2
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    • pp.251-259
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    • 2009
  • Purpose: Climate change affects human health and calls for a health forecasting service. The purpose of this study was to explore the students' actual use and their satisfaction with meteorological information and the demands on health forecasting at a university in South Kyungsang Province. Method: This study used a descriptive design through structured self-report questionnaires including frequency, contents, purpose, perception, satisfaction of meterological information and need and demand of health forecasting. Data were collected from June 1 to 5, 2009 and analyzed using the SPSS 17.0 program. Descriptive statistics, t-test, ANOVA, $\chi^2$ test and Person's correlation coefficient were used to analyze the data. Result: The majority of the students watched the daily weather information to decide about daily work, outdoor activity or habitually. The mean score of need for health forecasting was $3.44{\pm}.81$, and the demand for health forecasting was $2.93{\pm}1.05$. Significant differences were found in the need for health forecasting according to sex, major, and environmental disease. In addition, the higher the satisfaction of health forecasting, the higher the demand for it. Conclusion: I suggest improving the meteorological information system technically and developing a health forecasting service resulting in a healthier and more comfortable life.

Estimation of Willingness To Pay for Health Forecasting Services (건강예보 서비스 제공에 대한 지불의사금액 추정)

  • Oh, Jin-A;Park, Jong-Kil;Oh, Min-Kyung
    • Journal of Environmental Science International
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    • v.20 no.3
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    • pp.395-404
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    • 2011
  • Weather forecasting is one of the key elements to improve health through the prevention and mitigation of health problems. Health forecasting is a potential resource creating enormous added value as it is effectively used for people. The purpose of this study is to estimate 'Willingness to Pay' for health forecasting. This survey was carried out to derive willingness to pay from 400 people who lived in Busan and Kyungnam Province and over 30 years of age during the period of July 1-31, 2009. The results showed that a 47.50% of people had intention to willingness to pay for health forecasting, and the pay was 7,184.21 won per year. Willing to pay goes higher depending on 'tax burden as to benefit of weather forecasting', 'importance of the weather forecasting in the aspect of health', 'satisfaction to the weather forecasting', and 'frequency of health weather index check'. This study followed the suggestion of the Korea Meteorological Administration generally and the values derived through surveys could be reliable. It can be concluded that a number of citizens who are willing to pay for health forecasting are high enough to meet the costs needed to provide health forecasting.

Using Machine Learning Technique for Analytical Customer Loyalty

  • Mohamed M. Abbassy
    • International Journal of Computer Science & Network Security
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    • v.23 no.8
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    • pp.190-198
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    • 2023
  • To enhance customer satisfaction for higher profits, an e-commerce sector can establish a continuous relationship and acquire new customers. Utilize machine-learning models to analyse their customer's behavioural evidence to produce their competitive advantage to the e-commerce platform by helping to improve overall satisfaction. These models will forecast customers who will churn and churn causes. Forecasts are used to build unique business strategies and services offers. This work is intended to develop a machine-learning model that can accurately forecast retainable customers of the entire e-commerce customer data. Developing predictive models classifying different imbalanced data effectively is a major challenge in collected data and machine learning algorithms. Build a machine learning model for solving class imbalance and forecast customers. The satisfaction accuracy is used for this research as evaluation metrics. This paper aims to enable to evaluate the use of different machine learning models utilized to forecast satisfaction. For this research paper are selected three analytical methods come from various classifications of learning. Classifier Selection, the efficiency of various classifiers like Random Forest, Logistic Regression, SVM, and Gradient Boosting Algorithm. Models have been used for a dataset of 8000 records of e-commerce websites and apps. Results indicate the best accuracy in determining satisfaction class with both gradient-boosting algorithm classifications. The results showed maximum accuracy compared to other algorithms, including Gradient Boosting Algorithm, Support Vector Machine Algorithm, Random Forest Algorithm, and logistic regression Algorithm. The best model developed for this paper to forecast satisfaction customers and accuracy achieve 88 %.

Relationships among Burnout, Job Satisfaction, Organizational Commitment and Turnover Intention to Resign in Hospital Nurses (병원간호사의 소진, 직무만족, 조직몰입과 이직의도의 관계)

  • Kim, Mi Ran;Seomun, GyeongAe
    • Korean Journal of Occupational Health Nursing
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    • v.22 no.2
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    • pp.93-101
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    • 2013
  • Purpose: This study aims to find out ultimate forecasting factors of intention to resign by examining the degree of burnout, job satisfaction, organizational commitment and turnover intention to resign in hospital nurses and to look into the differences among them according to general characteristics. Methods: This study used investigation of relationships to analyze relations among burnout, job satisfaction, organizational commitment and turnover intention to resign in hospital nurses to find out factors influencing turnover intention to resign in hospital nurses. Results: This study revealed that the higher job dissatisfaction and burnout of hospital nurses, the higher turnover intention to resign. This study also showed that the higher burnout caused the lower job satisfaction which led to resignation and a forecasting factor that influenced turnover intention to resign was burnout. Conclusion: It is necessary to conduct continuous and systematic research and to seek ways that can prevent the resignation of nurses and improve job satisfaction in hospital nurses.

Fashion Information Providers' Job Satisfaction (패션정보제공업무 종사자의 직무만족)

  • Hur, Jin-Hee;Ku, Yang-Suk
    • Fashion & Textile Research Journal
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    • v.10 no.1
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    • pp.59-67
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    • 2008
  • The purpose of this study was to investigate the job satisfaction of fashion information providers. This study was performed by interview with 14 fashion information providers from April to May 2007. There were three categories on factors influencing fashion information providers' recognitions of job satisfaction (workplace atmosphere, job description, and personal characteristics).

An Idea, Strategy of Congestion Pricing for Differentiated Services and Forecasting Probability of Access using Logistic Regression Model (차등서비스를 위한 혼잡요금부과의 타당성 검토와 로지스틱 회귀모형을 이용한 인터넷 접속 확률 예측)

  • Ji Seonsu
    • Journal of Korea Society of Industrial Information Systems
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    • v.10 no.1
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    • pp.9-15
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    • 2005
  • Congestion control is an important research area in computer network. In this paper, I provided strategy of congestion pricing with differentiated services. And, suggested forecasting model of access that considered differentiated pricing, delay time, satisfaction using logistic regression. In a forecasting model of access with logistic regression technique, it is shown that coefficient of determination using suggested model is $70.7\%$.

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Enhancing the Performance of Call Center using Simulation (시뮬레이션을 통한 콜센터의 성능 개선)

  • 김윤배;이창헌;김재범;이계신;이병철
    • Journal of the Korea Society for Simulation
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    • v.12 no.4
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    • pp.83-94
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    • 2003
  • Managing a call center is a complex and diverse challenge. Call center becomes a very important contact point and a data ware house for successful CRM. Improving performance of call center is critical and valuable for providing better service. In this study we applied forecasting technique to estimate incoming calls and ProModel based simulation model to enhance performance of a mobile telecommunication company's call center. The simulation study shows reduction in managing cost and better customer's satisfaction.

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Development of a Forecasting Model for University Food Services (대학 급식소의 식수예측 모델 개발)

  • 정라나;양일선;백승희
    • Korean Journal of Community Nutrition
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    • v.8 no.6
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    • pp.910-918
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    • 2003
  • The purposes of this study were to develop a model for university foodservices and to provide management strategies for reducing costs, and increasing productivity and customer satisfaction. The results of this study were as follows : 1) The demands in university food services varied depending on the time series. A fixed pattern was discovered for specific times of the month and semesters. The demand tended to constantly decrease from the beginning of a specific semester to the end, from March to June and from September to December. Moreover, the demand was higher during the first semester than the second semester, within school term than during vacation periods, and during the summer vacation than the winter. 2) Pearson's simple correlation was done between actual customer demand and the factors relating to forecasting the demand. There was a high level of correlation between the actual demand and the demand that had occurred in the previous weeks. 3) By applying the stepwise multiple linear regression analysis to two different university food services providing multiple menu items, a model was developed in terms of four different time series(first semester, second semester, summer vacation, and winter vacation). Customer preference for specific menu items was found to be the most important factor to be considered in forecasting the demand.

A Canonical Correlation Analysis of the Relationship between Menu Management Variables and Performance in Contract-Foodservice Operations (위탁 급식 점포의 메뉴 운영 요인과 성과의 연관성에 관한 연구)

  • Park, Ju-Yeon;Kim, Tae-Hee
    • Journal of the East Asian Society of Dietary Life
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    • v.18 no.6
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    • pp.1089-1098
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    • 2008
  • The principal objective of this study was to reveal the relationship between the menu management indicators and menu performance indicators in contract-foodservice operations. Menu indicators differed according to the type of business, type of contract, type of serving, and number of service lines. In accordance with the results of our correlation analysis, we noted significant correlations between menu performance indicators and menu management indicators. The first of these was the correlation between the food cost ration and meal counts, food loss, and the use of prepared vegetables. The second of these was the correlation between food cost per meal and forecasting error, food loss, and inventory turnover. The last of these correlations was the negative correlation between menu CSI(customer satisfaction index) and the use of prepared vegetables. According to the results of our canonical correlation analysis, 2 significant functions were identified. In the first function, we noted significant correlations between meal counts, use of prepared vegetables, food loss, and food cost ratio. Additionally, we noted significant correlations between forecasting error, inventory turnover, food loss, and food cost per meal in the second function. Menu management indicators had no influence on customer satisfaction.

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A Study on the Forecasting of Decision Behavior the Choice of Housing of Potential Purchasers in Bukgu New Housing Area, Ulsan (울산시 북구 신주거지역의 아파트 계획을 위한 북구 거주자의 주거선택행동 예측)

  • Kim, Sun-Joong;Kwon, Myung-Hee
    • Proceeding of Spring/Autumn Annual Conference of KHA
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    • 2004.11a
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    • pp.89-96
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    • 2004
  • The purpose of the study was to identify the status of satisfaction level, moving motivation, the level of housing choosing behavior, and housing needs of potential purchasers in bukgu new housing area, Ulsan. The survey used questionnaire from 336 households living in bukgu area and analyzed using descriptive statistics, and one-way analysis of variance and Scheffe' multiple range test. The research results showed low degree of residents' satisfaction in storage space, neighborhood environment. The moving motivations were physical environment improvement, education environment, walking road, view and lighting.

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