• 디지털융복합연구
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• 제17권12호
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• pp.117-127
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• 2019

본 연구의 목적은 중국 소비자의 휴대폰 선택 시 고려하는 주요 평가영역에 대한 세부 특성요인의 만족도가 해당 평가영역 만족도에 어떠한 영향을 미치며, 각 평가영역에 대한 만족도가 고객의 재구매의도와 타인추천의도에 어떠한 영향을 미치는가를 사용 휴대폰 유형에 따른 집단별로 분석하는데 있다. 설문조사 시 평가요인으로 가격, 디자인, 품질, 편리성, 기능 그리고 개인적 요인을 설정하였으며, 재구매의도와 타인추천의도로 구분 실시하였다. 연구결과, 가격을 제외한 모든 특성요인이 해당 평가영역의 만족에 유의한 것으로 나타났으며 유의한 경로가 집단별로 차이가 존재함을 알 수 있었다. 또한 모든 집단에서 평가영역에 대한 만족이 재구매의도와 타인추천의도에 유의한 것으로 평가되었다. 연구 결과 우리 기업의 경우 디자인, 기능, 개인적 요인에 관한 특성요인은 평가영역 만족에 유의한 영향을 미치나 해당 특성요인의 만족도는 상대적으로 낮은 것으로 나타난다. 따라서 이들 특성요인에 대한 만족도를 높일 수 있는 품질 개선방안을 강구하여야 할 것으로 사료된다.

• 대한치과보철학회지
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• 제33권3호
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• pp.440-452
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• 1995

A success of complete denture prosthesis can be determined by the satisfaction degree of the dentist and the patient. There are many factors influencing on the satisfaction of the complete denture patients. The purpose of this study is to analyze the correlation between the masticatory satisfaction and clinical evaluation, and the speech satisfaction and clinical evaluation in complete denture patients. 79 patients(total 119 complete dentures) were examined in this study who were treated in Seoul National University Dental Hospital. Through clinical evaluation, 2 examiners evaluated sex, age, edentulous period, the years of having used present complete denture, the number of the previous dentures, the state of the opposite arch, retention, stability, support, occlusion, vertical dimension of the complete denture and the condition of the residual alveolar ridge. Through questionnaires concerned with mastication and speech, examiners evaluate the satisfaction degree of the patients. This study led to the conclusion that : 1. The satisfaction degree of the mastication was lower in older patients(p<0.001) and in patients whose present complete denture period was shorter(p<0.05). The satisfaction degree of the mastication in male was higher than in female patients(p<0.01). 2. The satisfaction degree of the mastication was high when the retention of the complete denture was good(p<0.05), and when the condition of the residual alveolar ridge was good(p<0.05). 3. The satisfacion degree of the speech was high when the retention of the complete denture was good(p<0.01). 4. The satisfaction degree of the mastication was higher in patients with upper and lower complete denture than in patients with single complete denture whose oppsite arch was unilateral partial denture(p<0.05).

• 공학교육연구
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• 제19권3호
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• pp.35-43
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• 2016

The purpose of this study is to explore directions for improvement of teaching at college of engineering based on analysis of differences from course evaluation of students and instructors. Data was collected from 86 instructors' ratings on courses and their 3004 students' ratings on courses at college of engineering in a two-year, a three-year college and a University from 2010 to 2013. The results of the survey indicate significant differences in the statistics from the several questions between the instructors and the students as well as between the course in a two-year, a three-year college and in a University. First, instructors' self evaluation of the course is higher than students' satisfaction ratings of the course on the average. Instructors' self evaluation are high on the questions 'The subject was proper for the course', 'The course provided the latest theory and trend of the field', and 'Fairness and objectivity about the exams and the assignments'. Also, the difference between Instructors and students on the questions is significant in the statistics. The professor must make sure that students know well how to organize the course content and the method for feedback to test result and homework. Second, instructors have higher satisfaction ratings on the six questions and students have higher satisfaction ratings on the one question('Make students participate in the class effectively') at a two-year and a three-year college. However, students have higher satisfaction ratings on the three questions('Make students participate in the class effectively', 'Concern about students' learning process', and 'Use of E-learning and media equipments') and instructors have higher satisfaction ratings on the one question. It means instructors at a University feel pressure on a teaching and they are unsatisfied with their teaching skills. Third, the result of comparing six parts of the questions shows that students' satisfaction ratings are higher on 'Students participation' and 'Application of media equipments' parts whereas instructors' self evaluation are higher on 'Exams and assignments' part. Fourth, the question 'Make students participate in the class effectively' is significant in statistic based on comparison of instructors and students, and comparison of in a college and a University. Students' satisfaction ratings are higher than instructors' self evaluation.

• 서비스연구
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• 제11권4호
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• pp.67-76
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• 2021

코로나펜데믹의 영향으로 비대면 서비스에 대한 개발의 속도가 빨라지면서, 스마트러닝의 중요도가 커지고 있다. 본 연구는 스마트러닝 시스템의 이용만족도를 평가하는 필요성에 따라서 학습장애 중재 서비스(www.basic-edu.net)의 사용성 평가 결과를 중심으로 평가에 이용된 변수 간의 인과관계를 활용하는 이용만족도 평가모형에 관한 것이다. 이를 위해서 스마트러닝과 학습장애 중재 서비스, www.basic-edu.net, 학습장애 중재 시스템의 사용성 평가, 이용만족도 평가모형에 관한 이론적 연구를 진행하였고, 그 결과에 기반을 두어 스마트러닝 시스템의 이용만족도 평가모형에 관한 가설을 제시하였다. 실험방식은 전국의 40명의 학생과 학부모를 대상으로 www.basic-edu.net 서비스를 이용하게 한 후 그에 대한 사용성 평가를 받았고, 이 데이터를 활용하여 이용편의성, 흥미성, 자가학습성, 이용만족도라는 4가지 변수를 기반으로 회귀분석을 활용하여 가설의 검증을 시도하였다. 가설의 검증 결과 H1~H4까지의 모든 가설들의 인과관계는 그 관계가 유의미한 것으로 나타났다.

• 한국실내디자인학회논문집
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• 제38호
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• pp.65-74
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• 2003

The purpose of this study Is to find out the design guideline for women's hospital focusing on the patient needs. The results of research are as follows: 1) As a basic frame of evaluation model, the quality of service of medical facilities and patients' reaction to the physical environment are fixed as a variable called' satisfaction degree'. This study analyzes the influence on space efficiency evaluation according to the difference of types through basic model (Model I-1,2) as verification model to identify the difference between satisfaction degree of outpatients and that of inpatients. 2) The difference of satisfaction degree about the hospital facilities by space evaluation matrix is according to the types of inpatients and to space importance. 3) The control of importance degree about the interior facilities of the hospital according to the specific character of the hospital is necessary. Maintenance of the status quo, or reduction, or expansion is needed according to the satisfaction degree corresponding to the importance degree. Finally, the model is used to for the planning & design for the future women's hospital.

• 한국콘텐츠학회논문지
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• 제15권6호
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• pp.597-605
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• 2015

이 연구에서는 정부 지원 사회 문화예술교육 중 시민 대상 문화예술교육 프로그램 참가자의 교육성과 평가가 교육만족에 미치는 영향을 알아보기 위해 한국문화예술교육진흥원 설문조사의 원데이터를 2차 분석하였다. 탐색적 요인 분석 결과 교육성과 평가는 교육내용, 교육운영, 교육자원의 3개 요인으로 구성됨이 밝혀졌으며 이들 교육성과 평가요인들은 모두 교육만족에 통계적으로 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 과거 문화예술교육 경험 유무, 참여 형태(단독/동반)를 기준으로 나눈 집단별 분석에서는 각 집단별로 요인별 영향력이 상이한 것으로 파악되었다. 분석된 결과를 바탕으로 문화예술교육의 질 제고를 위한 구체적 방안이 논의되었으며 후속 연구를 위한 아이디어가 제시되었다.

• International Journal of Internet, Broadcasting and Communication
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• 제12권4호
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• pp.26-32
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• 2020

There are many airline customer evaluation data, but they are insufficient in terms of predicting customer satisfaction in practice. In particular, they are generally insufficient in case of verification of data value and development of a customer satisfaction prediction model based on customer evaluation data. In this paper, airline customer satisfaction analysis is conducted through an experiment of correlation analysis between customer evaluation data provided by Google's Kaggle. The difference in accuracy varied according to the three types, which are the overall variables, the top 4 and top 8 variables with the highest correlation. To build an airline customer satisfaction prediction model, they are applied to three classification algorithms of Random Forest, SVM, DNN and conduct a classification experiment. They are divided into training data and verification data by 7:3. As a result, the DNN model showed the lowest accuracy at 86.4%, while the SVM model at 89% and the Random Forest model at 95.7% showed the highest accuracy and performance.

• 한국식품조리과학회지
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• 제32권3호
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• pp.353-362
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• 2016

Purpose: This study examined the influence of restaurant quality attributes on customers' satisfaction and their intention to revisit by investigating the moderating effects of customers' electronic word of mouth evaluation about ethnic restaurants. The study was based on a total of 215 samples obtained from social networking service users in a metropolitan area from July 10 to 25, 2015. The major findings are as follows. Methods: The data were analysed using frequency, factor analysis, regression analysis and hierarchical regression analysis. Results: According to the results of factor analysis, quality attributes were separated into three factors: food, service, and atmosphere. According to the results, food attributes, service attributes and atmosphere attributes had an affect on customers' satisfaction, between quality attributes and revisit intention, only food attribute had an affect on revisit intention. It showed also that customers' satisfaction had an affect on revisit intention. Customers' electronic word of mouth (eWOM) evaluation was found to moderate the relationships between service quality attributes and satisfaction. Conclusion: Implications and future research were also discussed.

• 한국간호교육학회지
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• 제17권1호
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• pp.5-13
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• 2011

Purpose: The purpose of this study was to develop a lesson plan related to a simulation for nursing students by understanding what relationship learning satisfaction, self-efficacy and learning attitude have after applying simulation-based education on emergency nursing care. Methods: Simulation practice, seminar, class and group self-study about a patient having a myocardial infarction were applied to nursing students for 5 weeks. After applying the simulation-based education on emergency nursing care, students rated their learning attitude, learning satisfaction and a sense of self-efficacy with a self-administered questionnaire and academic achievement was divided into written and performance evaluation. SPSS/WIN 17.0 was used for descriptive analysis, independent t-test, one-way ANOVA and pearson correlation were also used. Results: In this study, the performance evaluation score was related to learning attitude (r=.210, p=.018).Learning satisfaction (r=.220, p=.013)and written evaluation score was related to learning attitude (r=.211, p=.017) and learning satisfaction (r=.190, p=.032). Conclusion: In this study, simulation-based learning was a useful method for practical ability and this is good to acquire both of knowledge and technique. Not only evaluation of theoretical knowledge but performance ability related to practice has to be done by developing lessons with various methods and content. In addition, a standard evaluation method needs to be developed.

• 감성과학
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• 제7권2호
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• pp.107-121
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• 2004

본 연구에서는 생활용품이면서 의복과 함께 생활필수품인 신발을 대상으로 감성만족도 요소의 추출과 분류체계를 개발하였다. 제화류의 감성만족도 요소는 감각성(sense), 적합성(fitness), 묘사성(description), 평가성(evaluation), 선호성(attitude)의 5개 그룹으로 구성되었으며, 각 그룹에는 형태감, 볼륨감 등 29개 요소가 포함되었다. 이들 중에서 일반 제화의 평가에 적합한 요소들로 형태감, 볼륨감, 균형감, 색감, 인체적합성, 안락성, 안정성, 여유성, 개념적 이미지, 품위감, 고급감, 조화감, 견고성, 주목성, 간편성, 신뢰성, 선호도, 수용도, 만족성, 매력성 등 20개의 요소들을 선택하여 이들에 대한 평가양식을 개발하였다. 본 연구에서 제시한 감성만족도 요소는 제화류의 고객만족도 평가 모델링에서 종속변수로 활용될 수 있다.