• 복식
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• 제54권5호
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• pp.71-81
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• 2004

The purpose of this study was to investigate the customer service factors and evaluation of consumer satisfaction on the purchase through the C2C E- commerce, focusing on the fashion goods. 190 college students who have purchased products via C2C E-commerce were surveyed. For data analysis, descriptive statistics, 1-test, Pearson＇s correlations, and multiple regression were used. As the results, 50.5% of respondents have purchased fashion products through C2C. Out of 4 C2C characteristics factors. there was statistically the significant difference in only ＇entertainment factor＇ between males and females. All five SERVQUAL＇s factors used for measuring service factors in this study were correlated to customer satisfactions scores. Also. results of multiple regression revealed that assurance, empathy, and reliability were significantly to related to customer satisfaction. Based on these results, fashion marketing strategy for C2C development would be suggested.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2007년도 하계종합학술대회 논문집
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• pp.37-38
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• 2007

유비쿼터스 센서 네트워크의 이용분야가 늘어남에 따라, 전송 신뢰성확보의 필요성이 커져 이에 대한 연구가 활발히 이루어지고 있다. 본 논문에서는 기존의 통신 방법에 적용할 수 있는, 추가비용 없이 신뢰성을 확보할 수 있는 방법을 제안하고 있다. 이 방법은 센서 네트워크의 특성을 고려하여 에너지 소비를 최소화하였고, 각 노드간의 신뢰성을 확보함으로써 전체 라우팅 경로의 신뢰성을 확보하게 된다.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2007년도 하계종합학술대회 논문집
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• pp.141-142
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• 2007

무선 통신 기반의 유비쿼터스 센서네트워크에서는 현재까지 신뢰성 보장에 대해서는 거의 언급되거나 논의되지 않았던 영역이다. 하지만 센서네트워크의 서비스 확대를 위한 어플리케이션을 찾고자 할 때 가장 중요하게 생각되어지는 것이 바로 신뢰성이 된다. 이 신뢰성이 확보된다고 하면 신뢰성이 바탕이 되는 기존의 인터넷의 바탕의 서비스가 USN에 침투되기도 용이하며 더불어서 신뢰성이 바탕되는 새로운 서비스의 추가도 가능해 진다. 이처럼 USN에서도 신뢰성은 서비스 확대의 차원에서 현시점에서 우선적으로 고려되어야 하는 사항이 되었다. 이에 본 논문에서는 현재까지 연구되었던 방법들을 정리하고 이러한 방법들을 분석하고 비교하고자 한다.

• 산업경영시스템학회지
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• 제34권4호
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• pp.145-151
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• 2011

In the information system service sectors, it is crucial to measure the quality of service. Especially factors determining the quality of service should be identified. For that purpose, in this study, the factors of two research models-SERVQUAL and TAM-are compared, analyzed and tested with data of public procurement system service. The result shows that the factors identified include reliability and assurance of SERVQUAL and perceived usefulness and perceived ease-of-use of TAM. Also, it is observed that the two models sufficiently explain the variance of satisfaction. This study may help improve the quality of information system service.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2006년도 추계학술대회 논문집
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• pp.675-682
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• 2006

The command of Subway is intended to adjust and control the train operation, and to play a key role of the total passenger transport and all kinds of affairs related to the safe train operation. Also, this can be considered as affairs to be controlled and operated by Total Traffic Control. For the purpose of developing the ATO system in using the new control technology by substituting the conventional ATS equipment, this technical document includes the technical points resulted from doing the replacement construction in the entire section of Subway Line 2 by Seoul Metro. The replacement work with the new ATO System should neither stop nor affect the system under operation while operating the current ATS System. The different systems should not interfere with each other while performing their individual affairs, and be composed to share the important data for the parallel operation. This technology is needed to proceed in assurance of a high degree of reliability.

• Journal of the Korean Data and Information Science Society
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• 제18권3호
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• pp.705-711
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• 2007

This Paper has adapted SERVPERVAL scale so that hotel manager can use it to determine how customers perceive the service Quality in hotel. A considerable amount of research has focused on the dimensionality of service quality construct. As later found with the generic SERVQUAL, tangible was the most important out of the 5 dimensions. Listed in descending order of importance to hotel customers, the orders of the other 4 dimensions are assurance, reliability, responsiveness, and empathy. But there was order structure in SERVPERVAL's 5 dimensions. Order structure of 5 dimensions is divided by 3 order groups because there was same order among the 5 dimensions.

• 한국의류학회지
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• 제31권1호
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• pp.85-94
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• 2007

This study analysed the structural relationship of customer satisfaction and behavioral intentions for service quality. Service quality factors were defined as tangibles, reliability, responsiveness, assurance, and empathy. Behavioral intentions were defined as loyalty and brand switch. A LISREL model was used to develop dimensions of service quality and to investigate the structural relationship between overall service quality, customer satisfaction and behavioral intentions on department stores. The results and implications are that there is a significant relationship between service quality and overall satisfaction. Furthermore, a significant relationship exists between overall satisfaction and behavioral intentions. This study also shows that overall service quality affects customer satisfaction and behavioral intention.

• 산업융합연구
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• 제1권2호
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• pp.3-15
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• 2003

Many researches have concluded that product advantage or superiority is the most important factor for the commercial success of new products. However, the specific dimensions of product advantage have not been studied as yet. In order to know what kind of product attributes have been major determinants of commercial success, telecommunications winning products from 1985 to 1997 in the Korean market were examined. As results of the analysis, the determinants are classified into function, aesthetics, economy, safety, usability, reliability, brand image, assurance, distribution channel, advertisement, DEF(design for the environment). This study augmented the data set through questionnaire survey to marketing professor in University. The results will be a cue to future of new product development.

• Journal of Smart Tourism
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• 제2권4호
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• pp.35-43
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• 2022

Tourism businesses use chat services to provide immediate customer support and to help users navigate within a website, but there are more outcomes of this interaction that should be examined. The current study aimed to discover if the online travel chat service quality and information value of the online travel chat service lead to user satisfaction with the service and visit intention to a recommended destination by Korea Tourism Organization's 1330 Live Chat. The results indicate that information value (functional and innovation) and online travel chat service quality (reliability, assurance, and security) lead to satisfaction with the live chat service and visit intention to a recommended destination. The results can benefit practitioners who want to expand and improve their customer service interaction and recommendations, and to scholars who study the relationship between customer services in tourism recommendation and sales context.

• Journal of Computational Design and Engineering
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• 제1권3호
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• pp.173-186
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• 2014

The failure of a subsea production plant could induce fatal hazards and enormous loss to human lives, environments, and properties. Thus, for securing integrated design safety, core source technologies include subsea system integration that has high safety and reliability and a technique for the subsea flow assurance of subsea production plant and subsea pipeline network fluids. The evaluation of subsea flow assurance needs to be performed considering the performance of a subsea production plant, reservoir production characteristics, and the flow characteristics of multiphase fluids. A subsea production plant is installed in the deep sea, and thus is exposed to a high-pressure/ low-temperature environment. Accordingly, hydrates could be formed inside a subsea production plant or within a subsea pipeline network. These hydrates could induce serious damages by blocking the flow of subsea fluids. In this study, a simulation technology, which can visualize the system configuration of subsea production processes and can simulate stable flow of fluids, was introduced. Most existing subsea simulations have performed the analysis of dynamic behaviors for the installation of subsea facilities or the flow analysis of multiphase flow within pipes. The above studies occupy extensive research areas of the subsea field. In this study, with the goal of simulating the configuration of an entire deep sea production system compared to existing studies, a DES-based simulation technology, which can logically simulate oil production processes in the deep sea, was analyzed, and an implementation example of a simplified case was introduced.