• 한국중재학회지:중재연구
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• 제31권4호
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• pp.99-117
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• 2021

In this study, the effect of reducing and increasing factors in relationship conflict on the relationship exit between auto parts suppliers and buyers was analyzed based on transaction cost theory and relational exchange theory. As a result of the hypothesis test, Hypothesis 1, which states that relationship commitment will hurt relationship exit, and Hypothesis 3 that replacement will harm relationship exit were supported. In addition, Hypothesis 2 which states that transaction-specific investment will positively affect relationship exit was not supported. The theoretical and practical implications of this study are as follows. This study has identified the antecedents of relationship exit by comprehensively applying the transaction cost theory and relational exchange theory. In addition, this study can identify what a company should manage specifically to lower conflict and relationship exit by identifying the antecedents of relationship exit. The limitations of this study and the directions for future studies are as follows. First, not all of the antecedents of relationship exits between auto parts suppliers and buyers have been extensively investigated in the viewpoint of the transaction cost theory and relational exchange theory. In the future, it is necessary to identify additional factors. Second, the study was conducted only from the supplier's viewpoint. In future studies, it is expected that more accurate research results can be obtained by simultaneously examining the supplier's point of view and the buyer's point of view.

• 산경연구논집
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• 제10권5호
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• pp.59-66
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• 2019

Purpose - Many studies show that dissatisfied customers are silent rather than expressing complaints directly to firms. Although silent voices are pervasive in service failure, they have received little attention from researchers. Silence implies a multidimensional nature, not just the opposite of voice. This study focuses on two types of silent students in higher education: acquiescent silence and defensive silence. This study also proposes cognitive trust and affective trust as variables affecting student silence. The objective of this study is to analyse the effects of trust types on student silence and exit intention. Research design, data, and methodology - To test the proposed model, this study conducted a survey with undergraduate students who selected silence in a dissatisfied relationship with a professor. Respondents were asked to respond to the questionnaire, recalling the dissatisfaction at that time. A total of 300 students was surveyed from whom 275 completed questionnaires was obtained. The structural equation model analysis was used for the hypothesis test. Results - First, cognitive trust was negatively related to acquiescent and defensive silence. Second, affective trust was negatively related to acquiescent and defensive silence. Third, cognitive trust was negatively exit intention, but affective trust didn't significantly reduce exit intention. Forth, acquiescent silence was positively related to exit intention, but defensive silence didn't have a significant positive impact on exit intention. Thus, a key result of this analysis was that acquiescent silence enhances exit intention. Conclusions - The findings of the study provide a better understanding of the types of silence, and the role of trust, thus furthering the implication of student reactions to dissatisfaction. In particular, this study is meaningful in that it confirms the value of student silence in the context of complaint management. Acquiescent silence should be more importantly managed because it has stronger negative motive than defensive silence. Acquiescent silence is reduced through various channels(mail, telephone, counseling) that can express complaints. Cognitive trust and affective trust are a essential factors in reducing silence. Also, in explaining exit intention, cognitive trust plays a more important role than affective trust.

• 사회복지연구
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• 제44권3호
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• pp.301-322
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• 2013

본 연구는 한국노동패널조사의 1~11차 년도(1998~2008년) 자료를 이용하여 가구특성과 빈곤지속기간이 빈곤탈피에 미치는 영향을 분석하였다. 특히 빈곤지속기간이 경과할수록 빈곤탈피율이 낮아지는 현상이 진정한 지속기간의존성에 의한 것인지 또는 표본이질성에 기인한 것인지를 검증하고 비관찰 이질성을 통제할 때 독립변수의 영향력이 어떻게 달라지는지를 분석하는데 초점을 두었다. 관찰 비관찰 이질성을 통제하면 지속기간의존성이 대부분 사라진다는 분석결과는 겉으로 보이는 지속기간의존성이 사실은 표본이질성으로 인한 가식적 관계임을 의미한다. 또한 비관찰 이질성을 통제한 모형에서는 가구특성의 영향력이 더욱 커졌다. 연령, 교육수준, 가구형태, 가구원 수 등의 인구 사회적 특성과 취업상태 및 종사상 지위 등 경제활동 특성이 빈곤탈피율에 영향을 미친다.

• 유통과학연구
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• 제14권9호
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• pp.95-110
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• 2016

Purpose - Based on expectation-disconfirmation theory, this study attempted to fill the gap in the literature by treating the expected profitability as a moderator in the relationship between these constructs, identifying what instrumental factors have effects on dissatisfaction, in turn lead to exit intention, neglect, voice, and loyalty, and provide the managerial implications for building long-term relationship to enhance the partnership between franchisor and franchisee. Research design, data and methodology - In order to test the hypotheses, the authors developed several hypotheses. The data were collected from 254 franchisees in Seoul and Gyeonggi Province with SPSS 18.0 and SmartPLS 2.0. Results - The findings of the study are as follows. First, marketing support and competitiveness of product and service had a negative effect on dissatisfaction, but did not on logistics support. Second, franchisee dissatisfaction had a positive effect on exit intention and neglect, and had a negative effect on loyalty. However, franchisee dissatisfaction had not a significant effect on voice. Third, expected profits play a moderating role in the relationships between marketing support, competitiveness of product and service and dissatisfaction, between dissatisfaction and exit intention, voice, loyalty, and neglect. First, marketing support and competitiveness of product and service were found to have a greater influence on dissatisfaction for the low expected profitability group than the highly expected profitability group. Also, dissatisfaction had a greater impact on exit intention, voice, and neglect for the low expected profitability group than the high expected profitability group while dissatisfaction had a weaker impact on loyalty for high expected profitability group. Conclusions - The result of this study indicates that franchisors should reduce dissatisfaction and prevent or improve complaint behaviors by continuously identifying the impact relationship between franchisee dissatisfaction and decision factors caused by difference in expectations for roles of franchisees and franchisors. In addition, franchisors should acknowledge that the impacts of marketing support, and product and service competitiveness on franchisee dissatisfaction and on exit intention, neglect, and loyalty differ by expected profits. Therefore they should provide support in perceiving high expected profits through creating direct profits including high sales, low costs, and low rents.

• 한국조사연구학회지:조사연구
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• 제11권3호
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• pp.33-55
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• 2010

본 논문에서는 2008년 18대 총선의 출구조사 자료를 이용하여 출구조사의 정확성을 평가할 수 있는 총조사오차 개념을 새로 정의하고, 출구조사에서 발생하는 총조사오차가 투표소 추출오차와 투표자 선정 및 응답 과정에서 발생하는 실사오차 중 어떤 것에 더 많은 영향을 받는지 분석했다. 또한 선거구별 무응답률이 총조사오차와 실사오차에 미치는 영향을 분석하였고, 중앙선거관리위원회의 투표율 분석자료를 이용하여 출구조사 표본의 대표성을 검증했다. 분석 결과 선거구 내 표본 투표소 추출 관련 오차보다는 표본투표소 내에서 투표자 선택 및 응답 과정에서 발생하는 오차가 더 컸던 것으로 나타났다. 또한 무응답률과 실사오차는 양의 상관관계를 갖는 것으로 나타났으며, 이는 특정한 지지성향을 갖는 사람들의 응답 거절로 인해 표본의 대표성이 떨어지고, 결과적으로 오차가 커지는 것으로 해석될 수 있다. 아울러 선관위와 출구조사 자료에 대한 카이제곱 검정을 통해 성/연령대별 구성비에 유의한 차이가 있다는 것을 확인할 수 있었다.

• 소성∙가공
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• 제9권5호
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• pp.486-493
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• 2000

Extrusion die-lip buildup has direct and negative impact on the properties of the final product. At the present time there is no absolute method of die-lip prevention. However, a Periodical shut down of extrusion line for the removal has been the general practice throughout the industry in concern. In this study the die-lip buildup was Investigated with a particular attention paid to the influence of die exit geometry and dimensions on the stresses produced at the point of die exit. To demonstrate the relationship between the stress state and the magnitude of the die-lip buildup, a method of virtual manufacturing was performed, assuming elastic-plastic material behavior for the high-density polyethylene under investigation. The overall numerical results suggested that the longer the die-land and/or the smaller the areal reduction of the die would reduce the tendency for the die-lip formation. Similarly, haying a fillet around the circumferential edge of the die exit would be favorable in decreasing the die-lip buildup.

• Journal of Advanced Marine Engineering and Technology
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• 제33권2호
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• pp.336-343
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• 2009

Because ships are very isolated and independent objects when sailing on the ocean, if a fire and smoke occurs, nobody can be sure to escape safely from ship at the moment. On the focus of the relationship between the sight transmissivity by fire smoke density and the life safety, this study performs simulations and experiments, respectively. To evaluate the theoretical evacuation time, CFAST software which is known as a 2 zone model analysis tool is used, and the result is 54 seconds from ECR(Engine Control Room) exit to upper deck exit and 34 seconds from bosun store to upper deck exit. And totally 12 types of experiments are performed with other 10 persons per experiment. As the result, it is cleared that the low sight transmissivity leads to the low life safety and the obstruction which can be happen unexpectedly on the evacuation way on fire makes it worse. At the condition of the smoke density 0%, over 90% people arrive at upper deck exit safely. But with the transmissivity of 8%, 70%(from ECR) and 30%(from bosun store) among experiment persons of each can survive, and with same density and unexpected obstruction, the survival ratio goes down to only 20% and 10%.

• 한국의류학회지
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• 제33권3호
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• pp.366-378
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• 2009

The purpose of this study was to understand fashion product consumers' relationship dissolution by considering the characteristics of customer behavior and examining the connection between the main variables. The survey was conducted on 623 women over 20 years old who had experienced relationship dissolution or problems with regular fashion stores in the areas of Seoul and Kyungki in September 2005. The SPSS 12.0 package and Amos program were used to analyze the data. The results of this study were as follows: First, service recovery justice of a fashion store, interactional justice, distributive justice, and procedural justice had effects on encounter satisfaction. Furthermore, encounter satisfaction influenced relationship dissolution behavior, voice, exit, loyalty, neglect via overall satisfaction. Second, there were differences in relationship dissolution behavior according to consumer loyalty and switching costs.

• Journal of Advanced Marine Engineering and Technology
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• 제36권8호
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• pp.997-1002
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• 2012

박용기관에서의 배기규제는 단계별로 강화되고 있으며 연소실 내외의 종합대책이 요구되고 있다. 기관 내부의 연소 특성은 배기배출 특성과 밀접한 관계가 있으며 분사밸브의 노즐과 노즐 홀 특성은 연소에 중요한 영향을 미친다. 분무 특성을 향상시키기 위한 노즐에 관한 연구는 입구형상, 직경 등에 집중되고 있으며, 노즐 출구의 형상에 대해서는 연구가 부족하다. 본 연구에서는 노즐 출구의 형상을 0도에서 90도까지 변화시키면서 계산을 수행하였다. 분사 압력, 질량유량, 유속, 유동특성 등을 종합하였을 때 노즐 출구 각도를 30도와 60도 사이로 하였을 때가 가장 효과적일 것이라 사료된다.

• 한국실내디자인학회논문집
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• 제20권3호
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• pp.49-58
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• 2011

The purpose of this study is to find out the way of embodying architectural concept in Nussbaum Museum for complementing present abstract and generalized research. This study tries to examine the close relationship between a certain concept and Nussbaum museum through analyzing architectural characteristics and searching its principles by concrete application of concept. The Architectural concept "Museum without exit", which Libeskind applied to Nussbaum Museum, is based on the dramatic life of Jewish painter Felix Nussbaum with relation to Holocaust, physical background of site and features of program, Libeskind Applied his architectural concept from the beginning to the most parts of the museum. His new museum subverts notions and logic of general features of existing museums. Libeskind's architectural concepts are especially applied to site plan, massing, circulation and spatial configuration. "Museum without exit" creates labyrinth like circulation based on stories including Nussbaum's life, his painting tendency and circumstances of those days. It also realize sensuous space through spatial shape and light control. Although some critics criticize that this museum is not suitable for paint collection because of overwhelming strength of architectural space. However, considering this museum's function of a kind of Holocaust museum beyond personal art gallery, Libeskind's 'museum without exit' shows effective realization of architectural concept for Jewish painter Felix Nussbaum's museum.