• Journal of Information Management
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• v.34 no.4
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• pp.19-42
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• 2003

Reference services have taken a central place in library and information services. But current digital libraries focus more on access to digital information, and hardly lay emphasis on the service aspects. This paper looks at the current state of research in reference services in digital libraries. It first analyses some representative definitions of digital reference services. It then provides a brief overview of the various online reference and information services currently available on the Web. The paper also reviews the types of the digital reference service in major 'Aska' service sites. Finally, the paper proposes new digital reference service model that specifically bases on the sharing of the human and information.

• Journal of the Korean Society for information Management
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• v.19 no.4
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• pp.214-231
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• 2002

This paper describes recent developments and trends of digital reference services. A brief overview of selected research on issues surrounding digital reference service is provided. It also discusses how technological developments in libraries have led to the emergence of new service paradigms. This paper briefly reviews reference and information services provided by libraries, those from publishers, those provided by experts, and those where users need to conduct a search and find information through the web. The current trend shows that the cooperative model is increasingly popular. Some projects on collaborative digital reference services(CDRS) are introduced. Librarians will need to continue analyzing the need for cooperative work in the reference service in a digital environment.

• Journal of the Korean Society for Library and Information Science
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• v.21
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• pp.141-168
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• 1991

The Purpose of this study is to explore and analyse ways of enhancing the effectiveness of reference service through reference evaluation. Marketing research technique combined with pre-evaluation theory was applied in this study to find out information for practice the service based on current concept of reference service. Aims and results of this study can be summarised as follows: First, the evaluation of effectiveness of reference service should be conducted for the purpose of finding out the ways of increasing user's satisfaction. Second, the policy evaluation was understood as the appropriated evaluation concept. The policy evaluation in principle coincides with reference service in sense that the satisfaction of public should have priority and hence be the criterion of the evaluation. Third, marketing research based on recently developed 'marketing concept', which concentrates all its efforts to meet user's demand and attempt to acquire the information for better marketing management of non-profit organization such as library, is examined to find out the evaluation method practically applicable to the pre-evaluation of reference service. In this study , conjoint analysis was adopted as the method of pre-evaluation about reference service. The Reference Room of the Central Library Yonsei University, was selected as the arget sample to find out the expected condition for the maximization of the user's satisfaction from the reference service. Based on this example study, the analysis indicates as the most desirable combination for reference service in terms of the user's satisfaction is following condition: the younger librarian with aimable personality who displays willingness In his/her assistance, plus as the method of reference service, sufficient and practical introduction to the reference materials available, plus immediate and satisfactory result of the service, and finally a library equipped with inter-library use system.

• Journal of Korean Library and Information Science Society
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• v.26
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• pp.541-573
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• 1997

This study reviews several innovative electronic reference services that will be transformed in the age of the virtual library. This study focused on reference service via E-mail and electronic bulletin board which is regarded as the most important service in a variety of electronic reference services. Through E-mail and the electronic bulletin board, the user submits questions and the librarian responds with the answer. Though interest in using E-mail and electronic bulletin board as a basis for reference service has grown considerably in recent years, it is still in its infancy in Korea. Thus the purpose of this study is to propose a model electronic reference service system using E-mail and the electronic bulletin board for university libraries in Korea. This system consists of the following modules: electronic reference services policy, open reference service via electronic bulletin board, closed reference service via E-mail, and FAQ. This system is meant to be a guide for those considering implementing such a service.

• Journal of the Korean Society for Library and Information Science
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• v.35 no.3
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• pp.117-133
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• 2001

This study presented the necessity of the development of a digital reference service systems as a method for direct information service in the library on the internet. The purpose of this research is to find commonalities for building a model of digital reference service. This study used qualitatives methods(elite interviews and document analysis) to extract accumulated knowhow from fourteen expert services sites which are similar with reference services in the library. For effective management of the digital reference service, it is necessary to have a digital reference service librarian who is well versed in the inner workings of the service and in the knowledge the service deals with.

• Journal of the Korean Society for information Management
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• v.22 no.1 s.55
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• pp.5-20
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• 2005

This study aims at the fundamental factors needed to make the policy for internet reference service of public records were presented, considering the methods for improvement of internet reference service of national assembly records. For this purpose, reference service theory of recorded informations and examples of foreign congress reference services were analyzed. From the result of analysis, three tasks were proposed as an improvement plan for internet reference services of national assembly records: establishment of access policy, improvement of reference service programs, and activation of communication with users.

• Journal of the Korean Society for information Management
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• v.22 no.1 s.55
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• pp.249-265
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• 2005

This paper outlines the concept of real time reference service(RTRS). Then, it analyzes real time reference service in the 13 libraries for effective reference service. As a result, the most used software was AOL instant Messenger, followed by Conference Room from WebMaster, and LivePerson. Hours of service was generally same as reference desk hours. The users were Students. faculty, staff, and alumni, This study also demonstrated how the RTRS in LC works. The results showed that real time reference was able to response to patrons quickly for reference questions with interactive method.

• Journal of Korean Library and Information Science Society
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• v.38 no.1
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• pp.211-230
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• 2007

The purpose of this study is to survey the reference information service participation to school library human resources, to compare the independent variables with reference information service participation, and to discern what the important impacts on the differences of reference information service participation are. The 254 questionaries used were collected from December 1, 2006 to December 31, 2006 to the 327 school library employees. In this study, it is proved that there are differences between the Reference Information Service Participation of school library human resources and independent variables: gender, the level of school library, length of service, employment style. Tips for the reference information service participation of school library human resources were provided based on inadequacies and other findings revealed through this study.

• Journal of Information Management
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• v.41 no.3
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• pp.191-209
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• 2010

A reference linking service that is connection of each other different information resource need to setup the reference database and to match identifier. CrossRef, PubMed and Web Of Science etc. the many overseas agencies developed reference linking service, that they used the automatic tools of Inera eXstyles, Parity Computings Reference Extractor etc. and setup in base DOI and PMID etc. Domestic the various agencies of KISTI(Korea Institute Science and Technology of Information), KRF(Korea Research Foundation) etc are construction reference database. But each research communities adopts a various reference bibliography writing format. As, the data base construction which is collect is confronting is many to being difficult. In this paper, We developed the Citation Matcher System. This system is automatic parsing the reference string to metadata and matching DOI, PMID and KOI as Identifier. It is improved the effectiveness of reference database setup.

• Journal of the Korean Society for Library and Information Science
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• v.3
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• pp.25-46
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• 1973

The recent situation on developments in an expanding field of reference and information service is reviewed through the cooperative arrangements and comprehensive planning among libraries in America. The growth of reference cooperation is examined first along with the social forces that influenced the library interdependence for service. Of the various interlibrary programs identified in relation to the cooperative reference work, interlibrary loan is viewed as the key to the use of library resources based on equal access and making use of the tools for information and research, therefore a reference principle. Several kinds of library systems specifically intended to improve the reference situation are identified and described in detail without any attempt to evaluate their performance in terms of unit size, cost, or quality of the service.