• 한국유통학회지:유통연구
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• 제7권1호
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• pp.41-59
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• 2002

본 연구는 제품의 영업환경에 따라 공급체인구조가 어떻게 달라지는가에 대하여 실증적으로 분석한 것으로서 환경과 공급체인구조에 있어 기존의 논의대상인 기업(business)수준이 아닌 제품 단위에서 공급체인구조에 대한 분석이 이루어 졌다. 이는 기업내 각각의 제품에 따라 제품특성별로 공급체인관리가 이루어져야 하는 중요성을 인식할 때 통합적 공급체인관리에 있어 제품단위의 분석은 필수적이라 할 수 있다. 이에 연구목적을 달성하기 위해 제품환경을 특성에 따라 분류해 공급체인 구조와의 관계를 연구하였다. 여기서 공급체인 구조변수는 기존 문헌연구를 통해 도출하였다. 본 실증 연구를 위하여 제품별 공급체인에 대한 설문조사를 실시하였으며, 통계방법은 주로 분산분석(ANOVA)을 사용하였다. 연구 결과를 요약하면, 제품 영업환경과 공급체인구조간의 관련성을 분석한 결과, 제품의 영업환경에 따라 공급체인구조가 달라짐을 보였다. 제품영업환경의 두집단, 즉 불확실한 제품환경집단과 안정된 제품환경집단에 따라 공급체인 구조변수(공급체인 참여자수, 공급체인리드타임, 관리적 독립성, 공급체인의 대응점)의 관계에 있어서는 공급체인 참여자수를 제외한 모든 구조변수에서 모두 유의미한 관계를 나타내었다. 공급체인의 구조변수에서 공급체인의 길이를 나타내는 변수로는 공급체인의 참여자수와 공급체인 리드타임이며, 공급체인에 대한 모니터링이나 트러스트 측면을 나타내는 변수로는 관리적 독립성과 공급체인의 대응점이다. 분석결과 환경이 불확실한 제품의 경우 공급체인의 길이측면에서는 안정된 제품보다 짧게 나타나고 있고 공급체인에 대한 모니터링이나 트러스트 측면에서는 환경이 불확실한 제품이 안정된 제품보다 활발히 이루어지고 있는 것으로 나타났다. 따라서 영업환경이 불확실한 제품의 경우 공급체인 구조를 디자인함에 있어서 시장(market)보다는 위계 (hierarchy)위주의 관리에 주안점을 두고 있음을 보여주고 있으며, 반면 영업환경이 안정된 제품의 경우에는 시장 (market)위주의 관리 방식에 초점을 두고 있는 것으로 나타났다.

• 기록학연구
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• 제12호
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• pp.81-135
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• 2005

The release of administrative information has been the challenge of our age following the maturation of democratic ideology in our society. However, differences of opinion and conflict still exist between the government and private sectors regarding the issue, and it seems that the technical and policy-related insufficiencies of information and record management that actually operate the release of information are the main causes. From the perspective of records management, records or information are variable in their nature, value, and influence during their life span. The most controversial issue is the records and information in the current stage of carrying out business activities. This is because the records and information pertaining to finished business are but evidence to ascertain the past, and have only a limited relationship to the ideal of the 'democratic participation' by citizens in activities of the public sector. The current information release policies are helpless against the 'absence of information,' or incomplete records, but such weakness can be supplemented by enforcing record management policies that make obligatory the recording of all details of business activities. In addition, it is understood that the installation of 'document offices("Jaryogwan")' that can manage each organization's information and records will be an important starting point to integrate the release, management, and preservation of information and records. Nevertheless, it seems that the concept of 'release' in information release policies refers not to free use by all citizens but is limited to the 'provision' of records according to public requests, and the concept of 'confidential' refers not to treating documents with total secrecy but varies according to the particulars of each situation, making the actual practice of information release difficult. To solve such problems, it is absolutely necessary to collect the opinions of various constituents associated with the recorded information in question, and to effectively mediate the collective opinions and the information release requests coming from applicants, to carry out the business more practically. Especially crucial is the management of the process by which the nature and influence of recorded information changes, so that information which has to be confidential at first may become available for inquiry and use over time through appropriate procedures. Such processes are also part of the duties that record management, which is in charge of the entire life span of documents, must perform. All created records will be captured within a record management system, and the record creation data thus collected will be used as a guide for inquiry and usage. With 'document offices(Jaryogwan)' and 'archives' controlling the entire life span of records, the release of information will become simpler and more widespread. It is undesirable to try to control only through information release policies those records the nature of which has changed because, unlike the ones still in the early stages of their life span and can directly influence business activities, their work has finished, and they have become historical records or evidences pointing to the truth of past events. Even in the past, when there existed no formal policy regarding the release of administrative information, the access and use of archival records were permitted. A more active and expanded approach must be taken regarding the 'usage' of archival records. If the key factor regarding 'release' lies in the provision of information, the key factor regarding 'usage' lies in the quality and level of the service provided. The full-scale usage of archival records must be preceded by the release of such records, and accordingly, a thorough analysis of the nature, content, and value of the records and their changes must be implemented to guarantee the release of information before their use is requested. That must become a central task of document offices and "Today's information" will soon become "yesterday's records," and the "reality" of today will become "history" of the past. The policies of information release and record management share information records as their common objective. As they have a mutual relationship that is supplementary and leads toward perfection, the two policies must both be differentiated and integrated with each another. It is hoped that the policies and business activities of record management will soon become normalized and reformed for effective and fair release of information.

• 수산해양기술연구
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• 제57권4호
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• pp.316-333
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• 2021

In order to understand basic data for improving the fishing system and fishing vessel structure in coastal improved stow net fishery, a questionnaire survey and on-site hearing were conducted from May 10 to June 11, 2019 to analyze opinions on the improvement of operation status and fishing vessel structure. The questionnaire survey consisted of ten questions on the operation status of coastal improved stow net fishery and six questions on the improvement of fishing vessel structure, and the results of each question were analyzed by the region, the captain's age, the captain's career and the age of fishing vessel. As a result of analyzing opinions on the operation status of the coastal improved stow net fishery, it was found that the average time required for casting net was 32.8 to 33.0 minutes and that the average time required for hauling net was 41.0 to 42.2 minutes which took 10 to 12 minutes more than for casting net. The most important work requiring improvement during fishing operation (the first priority) were 'hauling net operation,' 'readjustment and storage of fishing gear,' and 'fish handling' and the hardest factor in fishing management were in the order of 'reduction of catch,' 'labor shortage' and 'rising labor costs.' The most institutional improvement that is most needed in coastal improved stow net fishery was an 'using fine mesh nets.' Most of the respondent to the questions on the experience in hiring foreign crews was 'either hiring or willing to hire foreign crews,' and the average number of foreign crews employed was found to be 2.3 to 2.4 persons. The most important reason for hiring (or considering employment) foreign crews was 'high labor costs.' The degree of communication with foreign crews during fishing operation were 'moderate' or 'difficult to direct work.' The most important problem in hiring foreign crews (the first priority) was an 'illegal departure.' As the survey results on the opinion of structural improvement of coastal improved stow net fishing vessel, the degree of satisfaction with fishing vessel structure related to fishing operation was found to be somewhat unsatisfactory, with an average of 3.3 points on a five-point scale. The inconvenient structure of fishing vessel in possession (the first priority), the space needed most for the construction of new fishing vessel (the first priority) and the space considered important for the construction of new fishing vessel (the first prioprity) was a 'fish warehouse.' The most preferred equipment for the construction of new fishing vessel were 'engine operation monitoring' and 'navigation safety devices.' The average size (tonnage class), the average horse power and the average total length of fishing vessel for proper profit and safety fishing operation was between 13.8 and 14.0 tonnes, 808.3 to 819.5 H.P. and 23.4 to 23.5 meters, respectively. The results of the operation status of coastal improved stow net fishery and the requirement for improving the fishing vessel structure are expected to be provided as basic data for reference when we build or improve the fishing vessel.

• 대중서사연구
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• 제25권4호
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• pp.361-395
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• 2019

이 논문은 영화에 대한 미디어고고학적 작업의 일환으로서 영화가 어떠한 서사 미디어로서 상상되었는지, 그리고 영화가 실제로 어떻게 서사 미디어로 제도화되었는지를 살펴보고, 이 상상과 실제가 영화의 기술적 속성, 즉 지표성과 1초당 24프레임과 몽타주 등으로 대변되는 물질적, 기술적 속성으로 서로 공명하고 있었음을 설명하고자 한다. 초기영화의 과도기 시기, 영화는 쇼트 분할과 몽타주 등의 시각적 표현 기법의 급속한 발전을 통해 기록이라는 복제 미디어와 시각적 스펙터클을 선사하는 어트랙션 미디어에서 이야기를 전달하는 서사 미디어로 전환되었다. 1912년 미국에서 영화 저작권법의 등장은 바로 서사 미디어로서 영화의 제도화를 의미하는, 즉 영화의 저자성(authorship)을 공식적으로 인정한 제도적 변화였다. 뿐만 아니라 이 시기에 영화라는 뉴미디어는 과거의 모든 미디어의 한계를 뛰어넘는 완벽한 서사 미디어로 상상되었다. 미디어고고학이라는 미디어 비판이론에 따르면, 상상적 미디어는 단지 상상이 아니다. 그것은 동시대의 욕망을 반영하는 실제 미디어의 무의식에 해당한다. 이 논문은 이러한 미디어고고학적 관점에 근거하여, 이 시대 서사 미디어로서 영화에 대한 상상들은 단지 공상의 결과가 아닌 당대 실제 서사 미디어로 변화되고 있는 영화라는 뉴미디어가 표출한 시대적 욕망의 결과라 말하고자 한다. 첫째, 이를 위한 이론적 토대로서, 미디어 이론으로서 미디어고고학을 간략하게 소개하고, 에릭 클루이텐베르크의 상상적 미디어에 대한 고고학적 연구 방법론을 논의한다. 둘째, 서사 미디어로서의 영화에 대한 이 시대의 상상을 레프 톨스토이, 잭 런던, 버지니아 울프, 데이비드 그리피스 등의 문인과 영화인의 상상을 통해 논의한다. 영화가 어떻게 실제 서사 미디어로 제도화 되었는지를 보기 위해, 영화 저작권법의 등장으로 이어졌던 에디슨과 루빈 그리고 칼렘과 하퍼 브라더스 간의 영화 저작권 소송 과정을 들여다본다. 이 논문은 이러한 영화의 실제와 상상 사이의 관계를 미디어고고학이 강조하는 기술 결정론적 측면에서 분석하여, 영화의 어떠한 기술적 특성이 이러한 상상들과 제도화를 추동하고 결정했는지 논의한다. 지금까지 영화의 역사는 영화의 형식과 내용의 분석, 산업적 변화 등을 통해 접근되었다. 그 외에 동시대의 문헌에 나타난 영화에 대한 상상이나 예언 들은 동시대의 영화의 특성을 반영하고 있음에도 사료로서 주목을 받지 못했다. 이 논문은 영화에 대한 동시대의 상상이 얼마나 실제 현상들과 공명하고 있었는지를 보여줌으로써, 영화 역사를 바라보는 관점의 확대에 기여하고자 한다.

• 한국철학논집
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• 제28호
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• pp.267-296
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• 2010

인간에게는 다양한 이해(利害)관계가 존재하고 다양한 사유가 존재한다. 이러한 다양성으로 인하여 세상에는 매우 복잡한 갈등관계가 형성된다. 계층·지역·학제·문화 등에서 단순 내지 복합적으로 형성되는 갈등관계는 그것이 해결가능성이 없다고 하면, 인간의 보편적 가치나 그 가치의 실현은 불가능하다. 이러한 논리를 종합적으로 나타내는 명제가 정이(程頤, 1033-1107)의 리일분수(理一分殊)와 율곡(栗谷, 1536-1584)의 리통기국(理通氣局)이다. 성리학의 리기론에서 리는 순선(純善)인데 어떻게 이 순선을 구체적으로 실현할 수 있느냐가 문제이다. 리 스스로 자신의 순선을 드러낸다는 주장이 있고, 기를 통하여 드러낼 수 밖에 없다는 입장이 있다. 퇴계(退溪, 1501-1570)나 우담(愚潭, 1625-1707)은 리 스스로가 자신을 드러내지는 못할지라도 적어도 자신을 드러내는 주동성은 리에 있다고 보며, 율곡은 어디까지나 기를 통하여 드러나며, 리는 기를 통하여 드러나도록 하는 주재성을 가지고 있다고 본다. 그러나 녹문(鹿門, 1711-1788)은 순선은 리와 기의 합일로서 실현된다고 보며, 이때 주동성이 리에 있는가 기에 있는가는 문제가 아니라, 공동주재로 리는 자연으로 기는 생의(生意)로 드러난다고 주장한다. 율곡이 선의 보편성과 그 실현근거에 대한 이론적 토대를 정립하였다면, 우담은 선의 실천과 실현에 좀 더 적극적 의미를 부여하기 위하여 리의 주재성과 주동성을 강조하였다. 이와 반면에 녹문은 리기불상리의 전제하에서 리의 선(善)을 구체적으로 실현하는 기의 담일성과 능동성 즉 생의(生意)를 강조, 리의 자연성으로 설명하였다. 그러나 인간이 선을 실천하지 않으면 안 되는 당위성을 어떻게 구체적으로 설명할 것인가? 이것이 문제다. 이것은 성리학 뿐만 아니라, 철학의 본래 문제이기도 하다.

• 대순사상논총
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• 제47집
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• pp.1-37
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• 2023

본고에서는 한국근대의 신종교를 어떻게 이해할 것인가 하는 문제의식에서 출발한다. 신종교는 민족종교 혹은 민중종교의 성격을 지닌다. 그것은 조선사회가 근대의 역사적 전환기를 맞이하여 고취시킨 민족의식의 산물이다. 당시에 조선은 중국처럼 사회진화론의 발전사관속에 전통의 중건(重建)과 근대의 전환(轉換)과 같은 양단의 칼날에 직면해있었다. 전통의 중건은 반제국주의에 따른 민족의 계몽을 고양하는 역사적 사명감에 달려있다면 근대의 전환은 반봉건주의에 따른 민생의 계도와 민중의 교화를 도모하는 시대적 절박감에 달려있다. 본고에서는 이러한 역사적 전환기에 등장했던 신종교에 주목하고 특히 대순사상의 세계관을 집중적으로 조명한다. 그 중심적 논제 중의 하나로서 개벽의 선험주의적(先驗主義的) 문제를 집중적으로 논의한다. 대순사상의 진리는 민생을 계도하고 민중을 교화하는 현실적 인식의 종교적 차원을 지닌다. 개벽의 과정은 대순의 진리를 향해 천하대순(天下大巡)의 존재론적 시계를 확보하고 천지공사(天地公事)의 인식론적 세계를 설정하며 후천개벽(後天開闢)의 가치론적 경계에 도달하는 과정이다. 이들 삼중의 영역의 연결고리는 우주의 무궁무한적(無窮無限的) 시공간성을 천지의 틀 속에 후천의 시공간적 개벽으로 경험하는 선험주의적 노선을 특징으로 한다. 그 속에서 인간은 자신의 유한한 생명력에서 우주의 무한한 생명력을 만끽하고자 하였다. 따라서 대순사상은 후천의 개벽과 같은 선험주의적 통로를 통해 현실적 삶을 극복하고 선경과 같은 자각의식의 경계를 지향할 수 있는 것이다. 이는 초월적 관념의 세계를 추구하기보다는 현실적 세계에 참여하여 실천하려는 것이며, 따라서 소극적인 출세주의적(出世主義的) 경향보다는 적극적인 입세주의적(入世主義的) 경향을 지닌다. 결론적으로 말해, 후천의 개벽으로 특징짓는 대순사상의 진리에는 유토피아(Utopia)의 이상적 염원이나 디스토피아(Dystopia)의 현실적 혐오보다는 앞으로 희망과 기대를 갈구하는 넥스토피아(Nextopia)의 미래적 조망이 담겨있다.

• 심성연구
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• 제35권2호
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• pp.85-112
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• 2020

분석심리학은 정신건강의학과 진료실에서 만나는 환자들을 이해하는데 어떻게 도움이 되는가? 수련 중인 젊은 정신과 의사들을 교육하면서 분석심리학의 지식이 어떤 때 필요한가를 고민해 봤다. 저자가 환자를 진료하면서 흔히 접하게 되는 몇 가지 주제들을 분석심리학의 관점에서 고찰해 보았다. 우리를 찾아오는 환자들은 증상(문제점)을 가지고 온다. 고통을 느끼며 동반 된 증상은 없애야 할 병리 현상이기 전에 환자의 내면의 문제에 접근할 수 있는 중요한 통로이다. 비슷한 증상의 호소나 문제라도 그 환자가 인생의 전반기의 환자인지 후반기의 사람인지에 따라서 치료자의 접근하는 태도를 달리할 수 있다. 치료자는 환자가 말하는 내용과 거기에 더해서 말하지 못하거나 알지 못하는 부분까지를 알려고 노력해야 한다. 의식에 더해 무의식까지를 본다는 것이 전체를 보려는 분석심리학의 관점이다. 환자를 보면서 초기에 치료 방법의 적응증과 금기를 판단할 때도 진단이 중요하지만, 치료자의 경험을 포함한 능력도 치료 방법의 선택에 영향을 미친다. 환자가 호소하는 문제를 논리적으로 옳고 그름이 아닌 현상 그 자체를 사실로 인정하는 현상학적 입장을 견지하는 것도 중요하다. 그 증상이 무슨 까닭에 발생했는지 원인론적인 관점을 묻는 동시에 왜 하필이면 지금 그리고 무슨 목적으로라는 의문에 환자와 함께 치료자는 답을 찾으려 해야 한다. 치료자는 환자의 고통을 해소해주기 위해 노력하는 동시에 그 고통의 의미를 함께 찾아보고, 환자에게서 치료의 가능성을 찾으려 노력해야 한다. 환자가 말하는 것을 듣는 법부터 페르소나와 그림자를 이해하고 꿈이나 민담과 신화에 관한 관심까지 진료현장에서 분석심리학적 지식은 다각적으로 적용된다. 결론적으로 분석심리학은 실용적이며 유용한 치료적 도구로서 실제 정신건강의학과 진료실에서 폭넓게 사용 가능한 학문 분야이다. 환자를 이해하는데 또 치료자 스스로가 치료의 도구가 되려는 이의 교육과 성장에도 중요한 기회를 제공할 수 있다.

• 한국가정과교육학회지
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• 제35권3호
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• pp.67-96
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• 2023

본 연구는 가정교과에서 중·고등학생을 위한 세 행동체계의 실태를 파악할 수 있는 척도를 개발하고 타당화하는 것을 목적으로 하였다. 이를 위해서 세 행동체계와 관련된 국내외 문헌을 고찰하여 예비문항으로 기술적 행동, 의사소통적 행동, 해방적 행동을 측정할 수 있도록 각 행동체계별로 35개 문항, 총 105개 문항을 5점 리커트 척도로 개발하였다. 개발된 예비문항을 가정교육학 전문가에게 내용타당도를 검토받아 수정·보완하는 절차를 두 차례 실행하였다. 개발된 예비문항 70개를 중·고등학생을 대상으로 예비조사를 실시하여 166부를 회수하였다. 척도의 타당성을 검정하기 위해 회수된 설문지를 탐색적 요인 분석한 결과 7요인 38개 문항이 적합한 것으로 나타났다. 탐색적 요인분석 결과를 바탕으로 본 조사 문항을 구성한 후 중·고등학생을 대상으로 본조사를 실시하여 548부를 회수하여 확인적 요인분석을 하였다. 확인적 요인분석을 통해 기초생활능력 5문항, 자기관리능력 4문항, 정보처리능력 4문항, 의사소통·대인관계능력 12문항, 비판적사고력 3문항, 의사결정능력 7문항, 임파워먼트 3문항 총 38문항이 최종 선정되었다. 이 모형의 적합도는 χ²=1846.741(p<.001), CFI=0.865, TLI=0.853, RMSEA=0.058로 나타났고, 각 문항별 표준화 계수는 0.5 이상으로 나타났으므로 가정교과에서 중·고등학생의 세 행동체계의 실태를 측정하는데 적합한 측정 도구로 볼 수 있다. 세 행동체계 척도는 자아정체감 척도의 하위요인인 자기수용성, 미래계획성, 친밀성, 독특성과 사회참여척도와 유의한 상관을 갖는 것으로 나타나 공인타당도를 갖는 것으로 확인되었다.

• 마케팅과학연구
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• 제18권3호
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• pp.59-88
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• 2008

Digital Convergence means integration between industry, technology, and contents, and in marketing, it usually comes with creation of new types of product and service under the base of digital technology as digitalization progress in electro-communication industries including telecommunication, home appliance, and computer industries. One can see digital convergence not only in instruments such as PC, AV appliances, cellular phone, but also in contents, network, service that are required in production, modification, distribution, re-production of information. Convergence in contents started around 1990. Convergence in network and service begins as broadcasting and telecommunication integrates and DMB(digital multimedia broadcasting), born in May, 2005 is the symbolic icon in this trend. There are some positive and negative expectations about DMB. The reason why two opposite expectations exist is that DMB does not come out from customer's need but from technology development. Therefore, customers might have hard time to interpret the real meaning of DMB. Time is quite critical to a high tech product, like DMB because another product with same function from different technology can replace the existing product within short period of time. If DMB does not positioning well to customer's mind quickly, another products like Wibro, IPTV, or HSPDA could replace it before it even spreads out. Therefore, positioning strategy is critical for success of DMB product. To make correct positioning strategy, one needs to understand how consumer interprets DMB and how consumer's interpretation can be changed via communication strategy. In this study, we try to investigate how consumer perceives a new product, like DMB and how AD strategy change consumer's perception. More specifically, the paper segment consumers into sub-groups based on their DMB perceptions and compare their characteristics in order to understand how they perceive DMB. And, expose them different printed ADs that have messages guiding consumer think DMB in specific ways, either cellular phone or personal TV. Research Question 1: Segment consumers according to perceptions about DMB and compare characteristics of segmentations. Research Question 2: Compare perceptions about DMB after AD that induces categorization of DMB in direction for each segment. If one understand and predict a direction in which consumer perceive a new product, firm can select target customers easily. We segment consumers according to their perception and analyze characteristics in order to find some variables that can influence perceptions, like prior experience, usage, or habit. And then, marketing people can use this variables to identify target customers and predict their perceptions. If one knows how customer's perception is changed via AD message, communication strategy could be constructed properly. Specially, information from segmented customers helps to develop efficient AD strategy for segment who has prior perception. Research framework consists of two measurements and one treatment, O1 X O2. First observation is for collecting information about consumer's perception and their characteristics. Based on first observation, the paper segment consumers into two groups, one group perceives DMB similar to Cellular phone and the other group perceives DMB similar to TV. And compare characteristics of two segments in order to find reason why they perceive DMB differently. Next, we expose two kinds of AD to subjects. One AD describes DMB as Cellular phone and the other Ad describes DMB as personal TV. When two ADs are exposed to subjects, consumers don't know their prior perception of DMB, in other words, which subject belongs 'similar-to-Cellular phone' segment or 'similar-to-TV' segment? However, we analyze the AD's effect differently for each segment. In research design, final observation is for investigating AD effect. Perception before AD is compared with perception after AD. Comparisons are made for each segment and for each AD. For the segment who perceives DMB similar to TV, AD that describes DMB as cellular phone could change the prior perception. And AD that describes DMB as personal TV, could enforce the prior perception. For data collection, subjects are selected from undergraduate students because they have basic knowledge about most digital equipments and have open attitude about a new product and media. Total number of subjects is 240. In order to measure perception about DMB, we use indirect measurement, comparison with other similar digital products. To select similar digital products, we pre-survey students and then finally select PDA, Car-TV, Cellular Phone, MP3 player, TV, and PSP. Quasi experiment is done at several classes under instructor's allowance. After brief introduction, prior knowledge, awareness, and usage about DMB as well as other digital instruments is asked and their similarities and perceived characteristics are measured. And then, two kinds of manipulated color-printed AD are distributed and similarities and perceived characteristics for DMB are re-measured. Finally purchase intension, AD attitude, manipulation check, and demographic variables are asked. Subjects are given small gift for participation. Stimuli are color-printed advertising. Their actual size is A4 and made after several pre-test from AD professionals and students. As results, consumers are segmented into two subgroups based on their perceptions of DMB. Similarity measure between DMB and cellular phone and similarity measure between DMB and TV are used to classify consumers. If subject whose first measure is less than the second measure, she is classified into segment A and segment A is characterized as they perceive DMB like TV. Otherwise, they are classified as segment B, who perceives DMB like cellular phone. Discriminant analysis on these groups with their characteristics of usage and attitude shows that Segment A knows much about DMB and uses a lot of digital instrument. Segment B, who thinks DMB as cellular phone doesn't know well about DMB and not familiar with other digital instruments. So, consumers with higher knowledge perceive DMB similar to TV because launching DMB advertising lead consumer think DMB as TV. Consumers with less interest on digital products don't know well about DMB AD and then think DMB as cellular phone. In order to investigate perceptions of DMB as well as other digital instruments, we apply Proxscal analysis, Multidimensional Scaling technique at SPSS statistical package. At first step, subjects are presented 21 pairs of 7 digital instruments and evaluate similarity judgments on 7 point scale. And for each segment, their similarity judgments are averaged and similarity matrix is made. Secondly, Proxscal analysis of segment A and B are done. At third stage, get similarity judgment between DMB and other digital instruments after AD exposure. Lastly, similarity judgments of group A-1, A-2, B-1, and B-2 are named as 'after DMB' and put them into matrix made at the first stage. Then apply Proxscal analysis on these matrixes and check the positional difference of DMB and after DMB. The results show that map of segment A, who perceives DMB similar as TV, shows that DMB position closer to TV than to Cellular phone as expected. Map of segment B, who perceive DMB similar as cellular phone shows that DMB position closer to Cellular phone than to TV as expected. Stress value and R-square is acceptable. And, change results after stimuli, manipulated Advertising show that AD makes DMB perception bent toward Cellular phone when Cellular phone-like AD is exposed, and that DMB positioning move towards Car-TV which is more personalized one when TV-like AD is exposed. It is true for both segment, A and B, consistently. Furthermore, the paper apply correspondence analysis to the same data and find almost the same results. The paper answers two main research questions. The first one is that perception about a new product is made mainly from prior experience. And the second one is that AD is effective in changing and enforcing perception. In addition to above, we extend perception change to purchase intention. Purchase intention is high when AD enforces original perception. AD that shows DMB like TV makes worst intention. This paper has limitations and issues to be pursed in near future. Methodologically, current methodology can't provide statistical test on the perceptual change, since classical MDS models, like Proxscal and correspondence analysis are not probability models. So, a new probability MDS model for testing hypothesis about configuration needs to be developed. Next, advertising message needs to be developed more rigorously from theoretical and managerial perspective. Also experimental procedure could be improved for more realistic data collection. For example, web-based experiment and real product stimuli and multimedia presentation could be employed. Or, one can display products together in simulated shop. In addition, demand and social desirability threats of internal validity could influence on the results. In order to handle the threats, results of the model-intended advertising and other "pseudo" advertising could be compared. Furthermore, one can try various level of innovativeness in order to check whether it make any different results (cf. Moon 2006). In addition, if one can create hypothetical product that is really innovative and new for research, it helps to make a vacant impression status and then to study how to form impression in more rigorous way.

• 마케팅과학연구
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• 제19권2호
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• pp.68-79
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• 2009

The interplay between hedonic and utilitarian attributes has assumed special significance in recent years; it has been proposed that consumption offerings should be viewed as experiences that stimulate both cognitions and feelings rather than as mere products or services. This research builds on previous work on hedonic versus utilitarian benefits, regulatory focus theory, customer satisfaction to address two question: (1) Is the shopping goal at the point of purchase different from the shopping value? and (2) Is the customer loyalty after the use different from the shopping value and shopping goal? We surveyed 345 peoples those who have bought the electronic-goods within 6 months. This research dealt with the shopping value which is consisted of 2 types, hedonic and utilitarian. Those who pursue the hedonic shopping value may prefer the pleasure of purchasing experience to the product itself. They tend to prefer atmosphere, arousal of the shopping experience. Consistent with previous research, we use the term "hedonic" to refer to their aesthetic, experiential and enjoyment-related value. On the contrary, Those who pursue the utilitarian shopping value may prefer the reasonable buying. It may be more functional. Consistent with previous research, we use the term "utilitarian" to refer to the functional, instrumental, and practical value of consumption offerings. Holbrook(1999) notes that consumer value is an experience that results from the consumption of such benefits. In the context of cell phones for example, the phone's battery life and sound volume are utilitarian benefits, whereas aesthetic appeal from its shape and color are hedonic benefits. Likewise, in the case of a car, fuel economics and safety are utilitarian benefits whereas the sunroof and the luxurious interior are hedonic benefits. The shopping goals are consisted of the promotion focus goal and the prevention focus goal, based on the self-regulatory focus theory. The promotion focus is characterized into focusing ideal self because they are oriented to wishes and vision. The promotion focused individuals are tend to be more risk taking. They are more sensitive to hope and achievement. On the contrary, the prevention focused individuals are characterized into focusing the responsibilities because they are oriented to safety. The prevention focused individuals are tend to be more risk avoiding. We wanted to test the relation among the shopping value, shopping goal and customer loyalty. Customers show the positive or negative feelings comparing with the expectation level which customers have at the point of the purchase. If the result were bigger than the expectation, customers may feel positive feeling such as delight or satisfaction and they would want to share their feelings with other people. And they want to buy those products again in the future time. There is converging evidence that the types of goals consumers expect to be fulfilled by the utilitarian dimension of a product are different from those they seek from the hedonic dimension (Chernev 2004). Specifically, whereas consumers expect the fulfillment of product prevention goals on the utilitarian dimension, they expect the fulfillment of promotion goals on the hedonic dimension (Chernev 2004; Chitturi, Raghunathan, and Majahan 2007; Higgins 1997, 2001) According to the regulatory focus theory, prevention goals are those that ought to be met. Fulfillment of prevention goals in the context of product consumption eliminates or significantly reduces the probability of a painful experience, thus making consumers experience emotions that result from fulfillment of prevention goals such as confidence and securities. On the contrary, fulfillment of promotion goals are those that a person aspires to meet, such as "looking cool" or "being sophisticated." Fulfillment of promotion goals in the context of product consumption significantly increases the probability of a pleasurable experience, thus enabling consumers to experience emotions that result from the fulfillment of promotion goals. The proposed conceptual framework captures that the relationships among hedonic versus utilitarian shopping values and promotion versus prevention shopping goals respectively. An analysis of the consequence of the fulfillment and frustration of utilitarian and hedonic value is theoretically worthwhile. It is also substantively relevant because it helps predict post-consumption behavior such as the promotion versus prevention shopping goals orientation. Because our primary goal is to understand how the post consumption feelings influence the variable customer loyalty: word of mouth (Jacoby and Chestnut 1978). This research result is that the utilitarian shopping value gives the positive influence to both of the promotion and prevention goal. However the influence to the prevention goal is stronger. On the contrary, hedonic shopping value gives influence to the promotion focus goal only. Additionally, both of the promotion and prevention goal show the positive relation with customer loyalty. However, the positive relation with promotion goal and customer loyalty is much stronger. The promotion focus goal gives the influence to the customer loyalty. On the contrary, the prevention focus goal relates at the low level of relation with customer loyalty than that of the promotion goal. It could be explained that it is apt to get framed the compliment of people into 'gain-non gain' situation. As the result, for those who have the promotion focus are motivated to deliver their own feeling to other people eagerly. Conversely the prevention focused individual are more sensitive to the 'loss-non loss' situation. The research result is consistent with pre-existent researches. There is a conceptual parallel between necessities-needs-utilitarian benefits and luxuries-wants-hedonic benefits (Chernev 2004; Chitturi, Raghunathan and Majaha 2007; Higginns 1997; Kivetz and Simonson 2002b). In addition, Maslow's hierarchy of needs and the precedence principle contends luxuries-wants-hedonic benefits higher than necessities-needs-utilitarian benefits. Chitturi, Raghunathan and Majaha (2007) show that consumers are focused more on the utilitarian benefits than on the hedonic benefits of a product until their minimum expectation of fulfilling prevention goals are met. Furthermore, a utilitarian benefit is a promise of a certain level of functionality by the manufacturer or the retailer. When the promise is not fulfilled, customers blame the retailer and/or the manufacturer. When negative feelings are attributable to an entity, customers feel angry. However in the case of hedonic benefit, the customer, not the manufacturer, determines at the time of purchase whether the product is stylish and attractive. Under such circumstances, customers are more likely to blame themselves than the manufacturer if their friends do not find the product stylish and attractive. Therefore, not meeting minimum utilitarian expectations of functionality generates a much more intense negative feelings, such as anger than a less intense feeling such as disappointment or dissatisfactions. The additional multi group analysis of this research shows the same result. Those who are unsatisfactory customers who have the prevention focused goal shows higher relation with WOM, comparing with satisfactory customers. The research findings in this article could have significant implication for the personal selling fields to increase the effectiveness and the efficiency of the sales such that they can develop the sales presentation strategy for the customers. For those who are the hedonic customers may be apt to show more interest to the promotion goal. Therefore it may work to strengthen the design, style or new technology of the products to the hedonic customers. On the contrary for the utilitarian customers, it may work to strengthen the price competitiveness. On the basis of the result from our studies, we demonstrated a correspondence among hedonic versus utilitarian and promotion versus prevention goal, WOM. Similarly, we also found evidence of the moderator effects of satisfaction after use, between the prevention goal and WOM. Even though the prevention goal has the low level of relation to WOM, those who are not satisfied show higher relation to WOM. The relation between the prevention goal and WOM is significantly different according to the satisfaction versus unsatisfaction. In addition, improving the promotion emotions of cheerfulness and excitement and the prevention emotion of confidence and security will further improve customer loyalty. A related potential further research could be to examine whether hedonic versus utilitarian, promotion versus prevention goals improve customer loyalty for services as well. Under the budget and time constraints, designers and managers are often compelling to choose among various attributes. If there is no budget or time constraints, perhaps the best solution is to maximize both hedonic and utilitarian dimension of benefits. However, they have to make trad-off process between various attributes. For the designers and managers have to keep in mind that without hedonic benefit satisfaction of the product it may hard to lead the customers to the customer loyalty.