• Proceedings of the Korean Society for Quality Management Conference
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• 한국품질경영학회 2007년도 춘계학술대회
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• pp.33-38
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• 2007

In this paper, we propose SSS Model for Service Quality Improvement. SSS Model is composed 3 parts, First is Search which mean find service problem by any method, Second is Solving which mean solve searched problem by any method. When solved result are got ESC performance, then work next step. Third is Succeed which mean control and maintenance solved problem. Our service real fields, there are few easily service quality improve Model. We try to prove this Model are well adapted Real fields.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 한국건설관리학회 2002년도 학술대회지
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• pp.292-295
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• 2002

A purpose of subcontractor management succeed in construction project. Specially in the subcontractor management of quality management, it is necessary that subcontractors not only acquire ISO 9000 quality system certification but also continuously and without a break fulfill ISO 9000 quality system. As a result, we proposed that a general contractor play an important role in a manager of subcontractors to keep up the ISO 9000 duality system of subcontractors.

• Journal of Multimedia Information System
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• 제7권1호
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• pp.55-72
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• 2020

As the IT service environment grows, it is critical in terms of IT service quality to minimize the occurrence of failures due to changes in applications and to diagnose and recover in a short period of time how failure will affect the business. Thus, the Defense Acquisition Program Administration (DAPA) has been building and operating ITSMs to implement IT service management in a leading manner. Information Technology Service Management (ITSM) is divided into events, obstacles, changes, versions and setup management to ensure flexibility and stability in service delivery. It is also operated separately from service level, availability, capacity, financial and IT service continuity management to ensure service quality and cost efficiency. Based on ITSM military service history, this study looks at the impact of quality of service on value, satisfaction, and trust. The results of the analysis are highly valuable for future ITSM implementation and operation.

• Journal of The Korean Society of Agricultural Engineers
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• 제59권3호
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• pp.51-62
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• 2017

Since living environment has improved, waterfront space using and clear water demand have increased. Ministry of Environment (ME) designated polluted reservoir (worse than 4th grade) as a priority management reservoir to improve water quality (better than 3rd grade) accordingly. Minstry of Agriculture, Food and Rural Affairs (MAFRA) aims reservoir water quality 4th not 3rd grade. And water quality of agricultural reservoirs was not a great interest. For this reason, there are very few water quality monitoring data. However after designating as a priority management reservoir, reservoir manager should start water quality and flow monitoring of reservoirs and inflow streams. This process makes it possible setting complex model to accurate prediction of reservoir water quality and volume. Mulwang reservoir designated as a priority management reservoir in September 2014. In this study, BASINS/WinHSPF and EFDC-WASP were used to predict effect of water quality improvement countermeasures in Mulwang reservoir. To improve water quality of Mulwang reservoir, Siheung-si and Korea Rural Community Corporation (KRCC) established water quality improvement countermeasures. However result of simulation adapting these countermeasures cannot achieve 3rd grade. So 4 additional scenarios were adapted and the result satisfied 3rd grade. This study could help to establish water quality improvement countermeasure by using complex modeling.

• Journal of Korean Society of Industrial and Systems Engineering
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• 제10권16호
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• pp.183-195
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• 1987

The effectiveness of quality control is contingent to adaptability to the present circumstance. The objectives of this study are to provide empirical data to carry out qualify control effectively. To accomplish this purpose, an empirical study was made by questionaire (mailing survey method, Feb. to Mar. in 1987). The sample is the 167 companies in Korean manufacturing industry. The main findings out of the analysis are as follows the stage of quality control is concentrated in appraisal phase, the company standard is equiped gradually in non-KS marked company and the need of economic evaluation about quality control is increased gradually. With a view to analysing of relationship between quality control and it's effect factors (company standard, KS mark, computer based information system), the methods of $\chi$$^2$ test are used. The company standard have a significant difference in top manager's altitude to duality control, operation stage of quality control. operation scope of qualify control and quality budgeting system but is insignificant with economic evaluation about duality control. Otherwise, KS mark is insignificant with the equality control activity except for operation scope. The quality information system based in computer have a significant difference in operation stage, operation scope and economic evaluation. Therefor, for the purpose of attaining effectiveness of quality control through the economic evaluation about quality control, the company standard and computer based duality information system must be utilized in quality control activity.

• Proceedings of the Korea Technical Association of the Pulp and Paper Industry Conference
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• 한국펄프종이공학회 2006년도 PAN PACIFIC CONFERENCE vol.1
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• pp.37-42
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• 2006

The paper discusses the combined use of softwood and eucalyptus kraft pulps in the production of printing and writing papers. Looking for process and paper quality optimization, refining pilot plant trails were carried to identify the effects of refining type (mixed or separate) and intensities (specific edge load), and also furnish composition (amount of each pulp in mixture) on final paper quality and process costs. The basic effects on pulp fibers were evaluated against paper quality properties, such as physical strengths, bulk, vessel picking, opacity and porosity, as well as the interactions with papermaking process, such as estimates of paper machine runnability, paper breaks and industrial refining control. The results show that the furnish composition and the type of refining has a significant effect on properties related with both final paper quality and total costs. The best alternative for printing and writing papers was identified for mixed refining, under the lowest refining intensity, and with the highest dosage of eucalyptus pulp.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 한국산업정보학회 1997년도 추계학술대회 발표논문집:21세기를 향한 정보통신 기술의 전망
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• pp.475-488
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• 1997

This study investigated the management environment of medium and small business by examining the role of medium and small business in national economics, the change in management condition, and the problems in quality and technique. Also we analyzed problems in the past quality control activity of our medium and small business, and examined the driving direction and intorduction method of QM. And to understand the effect of manager's concern in quality management to observe the quality system before and after introduction of QM. A target for this investigation is the medium and small business which has introduced QM through ISO 9000. Also analyzed how 05 observance effects to the sale price, process effect customer complaint and on-time delibery by an oral test.

• International Journal of Internet, Broadcasting and Communication
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• 제11권3호
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• pp.41-48
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• 2019

The Management Discussion and Analysis(MD&A) provides investors with an opportunity to gain insight into the company from a manager's perspective and enables short-term and long-term analysis of the business. And MD&A is an important channel through which companies and investors can communicate, providing a useful source of information for analyzing financialstatements. MD&A is measured by the quality of disclosure and there are many previous studies on the usefulness of disclosure information. Therefore, it is very important for the financial analyst who is the representative information user group in the capital market that MD&A Disclosure Quality is measured in real-time in combination with IT information technology and provided timely to financial analyst. In this study, we propose a method that real-time data is converted to digitalized data by combining MD&A disclosure with IT information technology and provided to financial analyst's information environment in real-time. The real-time information provided by MD&A can help the financial analysts' activities and reduce information asymmetry.

• Korean Journal of Construction Engineering and Management
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• 제18권1호
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• pp.65-73
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• 2017

Today, the United States, Europe and other advanced organizations are utilizing the concept of competency-based HR management. Recently, many organizations in Korea are also managing workforces by introducing the concept of job competencies in personnel management. However, in spite of the current trend, domestic human resources management methods for construction managers continues to operate by asking about work experience, licensing, education level, etc. This is a seniority system and it functions separately from an assessment of practical job competencies for the business. Moreover, construction management work has been very fragmented in terms of expertise and capacity depending on the type of management work and project progress. Therefore, it is necessary to develop a competencies management system for each business segment to effectively manage job competencies that reflect the the characteristics of a construction manager' s work. As such, the aim of this study is to analyze human resources management methods pertaining to domestic construction managers and present challenges and limitations in current practices. In particular, factors affecting the job competencies of construction managers are analyzed statistically. The results of this study will be used as the basis for future research into development of a construction manager competency management system.

• Korea Journal of Hospital Management
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• 제22권1호
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• pp.10-20
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• 2017

Purposes: This study analyzed activities for improvement of quality of care in nursing units to identify group-level success factors of quality improving efforts. Methodology/Approach: Research subjects were 31 general wards of C university hospital, which has 1,200 beds. Data were collected through survey and focus group interview. The mean value of nurses in a ward was converted to unit-level variable value of the ward. The SPSS 24.0 version was used to analyse the data. The units were classified into two groups, high performing and low performing, by the subjective level of quality improvement performance. Findings: The main findings are as follows: 1. The high performing groups participated more in education related to quality improvement and showed more quality improvement cases in progress than that of their counterpart. 2. The high performing group's nurses show more positive perception and attitude on quality improvement activities, and they have positive assessment on the necessity, effect, satisfaction about the quality improvement activities. 3. Middle managers' ability, attitude, motivation, and effective communication across members of the ward played pivotal roles in boosting the quality improvement activities of wards.