• Journal of Information Technology Services
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• v.13 no.1
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• pp.87-101
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• 2014

This paper is a study on information Quality of Domestic Call Center Information System; recognized the importance of information quality and analyzed the impact on use and satisfaction of users following information quality which is a success element and ultimately the impact on user's performance by expanding information quality evaluating model by Jeong-Woo Lee et al.(2003) who reflected domestic special corporate culture based on information system success model by DeLone and McLean(2003). This is meaningful in providing theoretical foundation for efficient information quality supply and building quality management system at call center in future and provides hints to be considered in raising understanding of consultants on provided information and arranging ground that can utilize it in a timely manner.

• International Journal of Quality Innovation
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• v.6 no.3
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• pp.70-94
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• 2005

The IC packaging industry heavily relies on shop floor information, necessitating the development of a model to flexibly define shop floor information and timely handle manufacturing data. This study presents a novel data model of product manufacturing flow to define shop floor information to effectively respond to accelerated developments in IC package industry. The proposed data model consists of four modules: operation template setup, general process setup, enhanced bill of manufacture (EBOMfr) setup, and work-order process setup. The data model can flexibly define the required shop floor information and decision rules for shop floor product manufacturing flow, allowing one to easily adopt changes of the product and on the shop floor. However, to handle floor dynamics of the IC packaging industry, this work also proposes a WIP (i.e. work-in-process) system for monitoring and controlling the product manufacturing flow on the shop floor. The WIP system integrates the data model with a WIP execution module. Furthermore, an illustrative example, the MIRL WIP System, developed by Mechanical Industrial Research Laboratories of Industrial Technology Research Institute, demonstrates the effectiveness of the proposed model.

• Journal of Korean Society for Geospatial Information Science
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• v.13 no.1 s.31
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• pp.71-80
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• 2005

Recently, water quality problems are emerging as important social issues since water quality in rivers and lakes are significantly deteriorated. Thus, an accurate prediction system on reservoir water quality is required, as well as an integrated system which can provide a solution for taking away contaminated materials. This research aims to develop an intelligent decision support system, which uses a GIS enabling management and spatial analysis. The developed system is a prototype that can be applied into real spot. This research area includes the following main subjects; system analysis and design, geometry data collection and database implementation, data acquisition and analysis on reservoir water quality, interface design and development GIS, and development of an expert system for water quality forecasting by WASPS.

• Journal of Korean Society for Quality Management
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• v.28 no.2
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• pp.176-191
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• 2000

Configuration Management (CM) is a management discipline that applies technical and administrative direction to the development, production and support life cycle of a configuration item. This paper introduces an application of this disicipline to ISO 9000 quality systems. A proto type CM information system caned CM / ISO 9000 is implemented via a comparison and anal37sis of CM standards such as ISO 10007, MIL-STD-2549 and EIA Standard IS-649. This system demonstrates 4 basic CM functions consisting of configuratin identification, change control, configuration status accounting and configuration audit. In the system, configuration items such as documents and drafts can be managed to ensure effective ISO 9000 quality systems. Implementation is supported by IDEF0, IDFF1x in modeling, MS SQL Server Ver. 7.0 as DBMS and Visual Basic Ver. 6.0 for interface programming.

• Korean Journal of Construction Engineering and Management
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• v.6 no.1 s.23
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• pp.140-150
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• 2005

Recently, quality inspection and defect management have been considered as one of the major issues for increasing customer satisfaction and corporate image in domestic construction industry. However, the quality inspection and defect management have not been performed systematically because of insufficient field managers, the excessive amount of documents, complicated work process and difficulty in communicating construction information. Therefore, the field manager could not perform the quality inspection and defect management work in time as well as the reliability of recorded quality and defect data was decreased. The primary objective of this study is to propose a quality inspection and defect management system using information technology which enables field managers to efficiently gather the information of defection in apartment housing. It is anticipated that the effective use of the proposed system would be able to imp개ve communication among the related participants and systematically accumulate data that might be used in similar construction projects.

• International Journal of Quality Innovation
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• v.7 no.3
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• pp.70-81
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• 2006

An Integrated Outage Management System (IOMS) is a utility owned, centralized information system. Using the Supervisory Control And Data Acquisition (SCADA) methodology, the IOMS integrates different databases and components of outage management systems to improve the quality of service of electrical power to customers. This paper describes the development of an IOMS and its related utility functionality. The design considerations, salient features, component integration, functional aspects, and implementation issues of the IOMS are discussed. Evidence shows that the IOMS implementation would result in improving the overall quality of electric power supply and effective outage management significantly.

• Asia pacific journal of information systems
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• v.12 no.1
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• pp.45-65
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• 2002

Factors influencing the success or failure of information systems(IS) have been discussed in many literature. However, limited theoretical development or empirical research have examined the effectiveness of hospital information systems(HIS). This study set out the research model of influencing factors and the performance of HIS through theoretical studies based on Management Information Systems, and then empirically tested hypotheses related to the model. The model was tested using LISREL analysis on the sample of 274 respondents who have worked with the HIS. The major results of this study are as follows: First, system characteristics and organizational characteristics have a statistically significant influence on user satisfaction. Second, the hypothesis 3, proposing that computer self-efficacy would relate positively to user satisfaction, was not supported by the results, though. According to these results, system quality, information quality, service quality and support of top management are very important variables for IS success. The study's findings also indicate DeLone and McLean's model is correct in proposing that the indirect relationship between influencing factors and organizational effectiveness, mediated by user satisfaction, is an important one.

• Journal of the Korean Operations Research and Management Science Society
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• v.24 no.3
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• pp.13-26
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• 1999

Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

• Journal of the Korea Society for Simulation
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• v.12 no.3
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• pp.69-81
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• 2003

To manage a cluster of distributed server systems, a number of management aspects should be considered in terms of configuration management, fault management, performance management, and user management. System performance monitoring and reporting take an important role for performance and fault management. In this paper, we present distributed system architecture modeling of a performance monitoring and reporting tool. Modeling architecture of four subsystems are introduced: node agent, data collection, performance management & report, and DB schema. The performance-related information collected from distributed servers are categorized into performance counters, event data for system status changes, service quality, and system configuration data. In order to analyze those performance information, we use a number of ways to evaluate data corelation. By using some results from a real site of a company and from simulation of artificial workload, we show the example of performance collection and analysis. Since our report tool detects system fault or node component failure and analyzes performances through resource usage and service quality, we are able to provide information for server load balancing, in short term view, and the cause of system faults and decision for system scale-out and scale-up, in long term view.

• Korean Journal of Construction Engineering and Management
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• v.12 no.1
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• pp.73-84
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• 2011

This study represents construction progress management model based on quality inspection process in addition to cost-schedule integration. Quality inspection process cycle, resource estimate as progress measurement parameter, hierarchical structure of schedule, and inspection lots linking quality inspection to resource estimate are addressed as four main information areas. The authors established several process models to give a structure and correlations among information elements on each of these areas. Applying the process models proposed, an information system was implemented and utilized for nuclear power plant construction. It reveals that the system achieves accurate and objective progress information in near real time with significantly reduced time and effort as well as administrative efficiencies from making quality inspection process online.