• Title/Summary/Keyword: Quality Management Capabilities

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The Effect of Management Capabilities in Implementing Good Corporate Governance: A Study from Indonesia Banking Sector

  • NAPITUPULU, Sotarduga;PRIMIANA, Ina;NIDAR, Sulaeman R.;EFFENDY, Nury;PUSPITASARI, Devy Mawarnie
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.1
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    • pp.159-165
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    • 2020
  • The study attempts to examine the effect of the capabilities of banking companies, namely the dynamic and unique capabilities, on the implementation of GCG in Indonesia. The effect of organization capabilities on the implementation of GCG is essential since both of them can demonstrate the quality of the company's ability to compete and innovate. This study will also examine the influence of moderating variables, namely the fit and proper test. The methodology used in this study is the structural equation methods and using primary data with board of directors of commercial bank in Indonesia. The test results suggest the positive direct effect of unique capabilities on GCG. The findings show that the capabilities of the top management, both unique and dynamic capabilities, influence the implementation of GCG. Then, the variable of fit and proper test can also strengthen the relationship between them. Both unique capabilities and fit and proper test have a strong and positive impact on GCG. Meanwhile, dynamic capabilities have a negative impact on GCG even though it's not significant and contradictive with earlier studies. In the context of the banking industry growth and sustainability, this matter is important to examine. Top management behavior in operating their organization is important to be investigated.

An Empirical Study on the Effect of International Standards Management System Integration on Business Performance - Focused on Quality, Environment and Health & safety management system- (국제표준 경영시스템 통합이 경영성과에 미치는 영향에 대한 실증적 연구 - 품질, 환경 및 안전·보건 경영시스템 중심으로 -)

  • Kim, Yeun Sung;Suk, Ho Sam;Sung, Do Kyong
    • Journal of Korean Society for Quality Management
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    • v.45 no.4
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    • pp.781-810
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    • 2017
  • Purpose: This paper studied about the integration for management system of representative international standard related to sustainable development. The well-known International standards such as ISO 9001, ISO 14001 and OHSAS 18001 (ISO 45001) can be operated in accordance with the organizational situation individually, or in a variety of ways of integration. It can be applied to help organizations utilizing the newly established "ISO IEC Directive Part1 Annex SL", when integrating quality, environmental and safety & health management systems based on international standards. Methods: We conducted an empirical survey of management executives and experts to study how three factors (management systems, organizational capabilities and integration methods) could affect business performance. Results: The questionnaire was analyzed using AMOS structural equation model. Quality, environmental and safety and health management systems affected management performance, and integration methods of management system affected business efficiency, risk performance and financial performance. Integration method is also important because organizational competence affects various aspects of integrated management. However, factors that affect integration should also be considered in terms of organizational capabilities. This is because organizational capacity influences the integration plan. Conclusion: To integrate the document system at the strategic level, management should actively participate in integrated operations to integrate organizations, eliminate duplicate tasks, and foster document integration experts to reflect the characteristics of individual standard. In the case of document integration, quality management is focusing, but once ISO 45001 is issued, the use of Annex SL is increasing, and Quality, environment and safety & health integration will also be expanded. It is possible to increase the effect of integration by strategically approaching and establishing organization document system rather than simple integration according to management system standard arrangement.

The Benefits in the Adoption of Proper Forms of E-Commerce and the Moderating Effects of E-Commerce Capabilities (적합한 전자상거래 유형 도입의 이점과 전자상거래 능력의 조절 영향)

  • Choe, Jong-min
    • Korean Management Science Review
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    • v.33 no.1
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    • pp.17-33
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    • 2016
  • This study investigated the relationships among proper types of e-commerce, patterns of inter-organizational information flow (IIF), benefits of e-commerce, and supply-chain performance. In IIF, it was empirically observed that environmental competition positively influences the frequency of IIF, and environmental uncertainty has a positive impact on the quality of IIF. It was also empirically confirmed that only quality of IIF has effects on the usage levels of e-procurement as well as e-partnerships. Through regression analyses and cluster analysis, it was found that under high degrees of the frequency and quality of IIF, the benefits of e-commerce are vastly realized in the firms that highly utilize e-partnerships. The results of this study also showed that when the degrees of quality of IIF are high, the levels of benefits of e-commerce are increased in the firms that employ e-procurement. The moderating effects of buyer and supplier firms' abilities on the relationships between patterns of IIF and usage levels in various types of e-commerce were empirically examined. According to the results, the moderating roles of buyer firms' capabilities and suppliers' abilities were partially demonstrated. Finally, it was found that the realization of benefits of e-commerce can lead to the improvement of supply-chain performance.

Two-Dimensional Assessment for Measurement System Analysis (측정시스템 분석을 위한 2차원 척도 평가)

  • Seo, Sun-Keun
    • Journal of Korean Society for Quality Management
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    • v.42 no.4
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    • pp.607-616
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    • 2014
  • Purpose: This paper reviews popular measurement system indices and proposes a procedure for assessing a measurement system using two parameters with intraclass correlation and a factor for process capability. Methods: Gage Repeatability and Reproducibility(GR&R), precision-to-tolerance ratio(PTR), number of distinct categories, producer's and consumer's risks are employed to assess the measurement capabilities and discuss the relationships between measurement system metrics. Results: Two-dimensional plot by two parameters is presented to assess adequacy of the measurement system and process capability. A numerical example and previously studied case study are provided for illustration. Conclusion: The procedure proposed in this paper using two-dimension parameters provides a valuable procedure and helpful guidelines to quality and production managers in assessing the capabilities of a measurement system and choosing the needed actions to be the most benefit.

The Influence of Dynamic Capabilities on the Competitive Capabilities and Performance of Export Venture Firms in Korea (기업의 동태적 역량이 경쟁능력 및 기업성과에 미치는 영향)

  • Hwang, Kyung-Yun;Sung, Eul-Hyun;Cho, Dae-Woo
    • Management & Information Systems Review
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    • v.37 no.1
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    • pp.19-40
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    • 2018
  • The purpose of this study is to analyze the effects of a firm's dynamic capabilities measured by sensing, seizing, transforming, coordinating, and learning capabilities on its competitive capabilities, such as product quality, process flexibility, delivery speed, and low cost. The relationship among dynamic capabilities, competitive capabilities, and export firm performance is set up as a research model based on empirical studies related to the existing dynamic capability perspective and competitive capabilities. To test this research model, this study collected 102 samples of data using a questionnaire survey on both manufacturing and exporting firms. The partial least squares method is used and the following results are derived from an empirical analysis. First, dynamic capabilities have a positive effect on competitive capabilities, such as product quality, process flexibility, delivery speed, and low cost. Second, product quality and process flexibility have a positive effect on export firm performance. Third, unlike previous research results, this study finds that the competitive capabilities of a firm in the areas of delivery speed and low cost do not significantly affect its performance. These findings provide meaningful implications for export venture firms that need to acquire and maintain competitive advantage in a rapidly changing environment.

Key Drivers of Operational Performance of E-commerce Distribution Service Providers in Thailand

  • VONGURAI, Rawin
    • Journal of Distribution Science
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    • v.20 no.12
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    • pp.89-98
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    • 2022
  • Purpose: Due to the rapid growth of e-commerce in Thailand, the operational excellence of distribution service providers has been elevated. Thus, this research investigated the key drivers of operational performance of e-commerce distributors in Thailand. The research contains key variables: the analytics capabilities of an organization, supply chain disruption orientation, innovation capability, and operational performance. Research design, data, and methodology: An online survey is administered to top managers and key personnel (N=425) employed for at least one year in Thailand's top five e-commerce distributors. The sampling methods were conducted using purposive sampling, quota sampling, and convenience sampling. Confirmatory Factor Analysis and Structural Equation Model were applied to analyze and confirm the model's goodness-of-fit and hypothesis testing. Results: The findings reveal that an organization's analytics capabilities significantly affect supply chain disruption orientation and supply chain resilience. Furthermore, operational performance is affected by supply chain disruption, supplier quality management, and innovation capability. Nevertheless, supply chain resilience and digital supply chain have no significant effect on operational performance. Conclusions: The results imply that supply chain digitalization could drive higher operational performance. Distribution businesses are encountering transformation and disruption, which should address the high level of a digital supply chain, innovation, and quality management to maximize their profit margin and delivery service quality.

A Concept Study on Efficiently Improving Performance for Korean MBT (한국형 전차의 효율적인 성능개량 개념)

  • Kim, Seok;Son, Seung-Hyun
    • Journal of the Korea Institute of Military Science and Technology
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    • v.11 no.6
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    • pp.14-20
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    • 2008
  • A battle management system should be introduced to improve mission success capabilities and accommodate integrated combat capabilities through increasing SA(Situation Awareness), or spatiotemporal synchronization of military operation in battle field environment. Conventional Korean Main Battle Tanks(Korean MBTs), which have been operated without digital network, were developed for 1980s. Korean new MBTs, which are mounted the battle management system, will be fielded soon. Therefore, old Korean MBT is needed to improve performances for co-operation with new one. This paper is reviewed each improved MBTs of world countries and domestic maintenance facilities. And this study suggests some processing methods which might be applicable to improve information network performance of old Korean MBTs.

6-sigma Quality Management: Defining and Analyzing Causal Relationships 6-sigma Drivers, Action Competency, Management Performance - in the Manufacturing Sector - (6-sigma 품질경영 : 6시그마 정의와 추진환경 실천역량, 경영성과와의 인과관계에 관한 연구 -제조부문을 중심으로-)

  • Kim Gye-Soo
    • Journal of the Korean Operations Research and Management Science Society
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    • v.29 no.3
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    • pp.129-144
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    • 2004
  • The goal of this study is to stress the importance of 6sigma quality management in improving the inner capabilities of manufacturing and the performances of the company. Six Sigma is widely recognized today as a process improvement methodology that can cut costs and eliminate defects in manufacturing processes. In this exploratory analysis. a model is developed and tested to fit research model with the structural equation modeling analysis. In conclusion. 6sigma leadership and flexible organizational culture are the important drivers among 6sigma activities. IT management strategy is significantly related to 6sigma quality management. 6sigma quality management is significantly related to financial performance. In addition. customer satisfaction is significantly related to financial performance.

The Effect of PMO Service and Capability on Project Performance (PMO 서비스와 PMO 역량이 프로젝트 성과에 미치는 영향)

  • Lee, Seong-Mong;Kim, Eun-Hong;Moon, Song-Chul
    • Journal of Information Technology Applications and Management
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    • v.20 no.1
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    • pp.107-132
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    • 2013
  • Project management is critical for the success of the large and complicated IT project. Accordingly, to improve the efficiency of the project management, operation of separate Project Management Office (PMO) organization is getting important. Despite the appreciation of PMO as necessary for project success, the result has not always been positive. In this respect, we intended to formalize the PMO success model by incorporating necessary factors related to PMO services and capabilities, and their relationship. Empirical testing results verified critical antecedents comprising PMO services, which included schedule, quality, budget and others. Furthermore, moderating impacts of PMO capabilities are quantitatively assessed. The research findings offer practical insights for successful management of PMO.

A Computer-Based Process Quality Control System (컴퓨터를 이용한 공정품질관리(工程品質管理) 시스템)

  • Bae, Do-Seon;Kim, Jin-Uk
    • Journal of Korean Institute of Industrial Engineers
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    • v.10 no.2
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    • pp.51-65
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    • 1984
  • A process quality control system is designed which incorporates run tests, normality test, process capability studies, etc., into control chart scheme, and a software package for microcomputers is developed. The system is interactive and has data base management capabilities. All programs are written in BASIC language.

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