• 대한안전경영과학회지
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• 제13권3호
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• pp.145-152
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• 2011

Company's survival in a changing business environment is depend on what kind of strategy will be used for facing this business competition society. For this, many companies continued to apply management techniques to improve the activities in this process has been running productivity-oriented activities to switch away from the quality has become a central activity. In other words, quality improvement activities (quality improvement activity) for the continuing businesses is an important strategic element. In this study, single-PPM (Single-PPM) the company's leading quality improvement activities will be used and browse to accommodate factors that affect a successful quality improvement activities, absolute requirement for companies to learn about the conditions to improve the quality of corporate tries to emphasize the importance of the activity.

• 한국의료질향상학회지
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• 제8권2호
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• pp.186-207
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• 2001

Background : This study presented an analysis of healthcare quality indicators using data mining and a development of decision support system for quality improvement. Method : Specifically, important factors influencing the key quality indicators were identified using a decision tree method for data mining based on 8,405 patients who discharged from a medical center during the period between December 1, 2000 and January 31, 2001. In addition, a decision support system was developed to analyze and monitor trends of these quality indicators using a Visual Basic 6.0. Guidelines and tutorial for quality improvement activities were also included in the system. Result : Among 12 selected quality indicators, decision tree analysis was performed for 3 indicators ; unscheduled readmission due to the same or related condition, unscheduled return to intensive care unit, and inpatient mortality which have a volume bigger than 100 cases during the period. The optimum range of target group in healthcare quality indicators were identified from the gain chart. Important influencing factors for these 3 indicators were: diagnosis, attribute of the disease, and age of the patient in unscheduled returns to ICU group ; and length of stay, diagnosis, and belonging department in inpatient mortality group. Conclusion : We developed a decision support system through analysis of healthcare quality indicators and data mining technique which can be effectively implemented for utilization review and quality management in a healthcare organization. In the future, further number of quality indicators should be developed to effectively support a hospital-wide Continuous Quality Improvement activity. Through these endevours, a decision support system can be developed and the newly developed decision support system should be well integrated with the hospital Order Communication System to support concurrent review, utilization review, quality and risk management.

• 품질경영학회지
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• 제31권4호
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• pp.176-183
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• 2003

The concept of cost of quality has become important economic measures of quality issues for several decades. Most of the research to date has focused on the problem and solution under static business conditions. However, some researchers have found that prevention cost of COQ is one of the expenses of investment and the payback will be shown by the improvement of product quality. These approaches have considered cost of quality issues based on a time factor. It means that there is a trade­off between prevention/appraisal costs and failure costs. Based on a capital budgeting approach, this research reviews the economics of quality improvement activities and proposes the decision criteria to justify quality improvement activities.

• 산업경영시스템학회지
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• 제27권4호
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• pp.170-178
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• 2004

As quality becomes a primary leading factor of organizational success, various management strategies have been introduced to improve quality competitiveness. Quality competitiveness, however, is difficult to measure and numerous organizations are struggling to set realistic improvement objectives. The primary purpose of this research is to propose a systematic approach to help the practitioners develop an improvement plan for their organizational quality competitiveness. This approach employs DEA(Data Envelopment Analysis) to evaluate relative efficiency among companies which make efforts to improve their quality competitiveness. It presents an integer programming model to elicit an optimal improvement plan for meeting a target level. A decision support system is also developed for the managers to plan a sequential improvement plan based on both DEA model and the integer programming model.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 International Conference
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• pp.582-587
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• 2007

ERP system is a good one because it provides required data to the Board of Directors at the right time, but needs to collect many data in this system. Nevertheless, increase in data leads to the system's quality deterioration which makes companies to carry out quality improvement. In order to solve quality deterioration problem, a company's quality improvement director must execute under acknowledgement of the relationships between sectors to be improved, which are DBMS, Application, System, Data Management, Archiving, and Reorganization. But in many cases, these relationships are ignored due to massive size of each of the sectors, resulting fragmental quality improvement operation. This case paper proposes a solution to effectively solve quality deterioration problem created by the massive data produced while operating ERP System(constructed by SAP package and web). First, it defines the sectors where quality improvements are vital, and lists out things to be considered. Then, by analysing the working process of these sectors, proposes the most efficient order of the improvement process. This case will eventually help the company's quality improvement director to execute quality improvement most effectively without trials and errors, which is this paper's ultimate goal.

• 한국의료질향상학회지
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• 제29권2호
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• pp.47-63
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• 2023

Purpose:This study aims to suggest the future direction for applying service design to improve the quality of healthcare as part of hospital service innovation and present implementation plans in Korea, based on a review of quality improvement activities and the current status of service design applications. Methods: Through a literature review, we examined the status of service design introduction and application in the healthcare field, focusing on cases in the US and Europe. The possibility and limitations of service design in the healthcare field were examined through a comparison of oversea and domestic cases. Results: Recently, service design has begun to be applied to the healthcare field worldwide. Service design shows the possibility of an alternative that alleviates and complements the limitations of existing quality improvement activities. It also offers the possibility of creating new organizational improvement and innovation approaches through integration and convergence with existing quality improvement activities and management innovation. Conclusion: To effectively apply service design to hospitals, it is necessary to integrate internal organizations related to service improvement, combine methods, and objectively measure and evaluate performance. To this end, we propose the operation of a nationwide education and training center for quality improvement and service design led by academic society. Service design will provide an opportunity to change the management innovation and organizational culture of hospitals beyond the scope of the current quality improvement, which deals only with micro-subjects of individual hospitals.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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• pp.435-449
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• 1998

Continuous quality improvement (CQI) has been promoting progresses of the social, and which is being studied and applied in much more widespread area at present. This paper systematically studies and reports research results of continuous quality improvement, involved in several key viewpoints of CQI such as the background of management and engineering philosophy on CQI, the objectives of CQI, the ways to implement CQI, the objects of CQI based on process. In terms of management methodology, the results of discussion on Benchmarking & CQI, standardization management and its certification & CQI, TQM pyramid & CQI and self-assessment & CQI etc. are reported. In quality engineering field, CQI culture of variation reduction is presented. Actually this paper is a comprehensive research project report of 'Continuous Quality Improvement System', supported jointly by NSFC and KOSEF.

• 대한안전경영과학회지
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• 제13권2호
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• pp.179-184
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• 2011

This study contain below two contents. First, this study analyse an effect of consciousness of the quality cost for quality cost activity. Second, this study analyse an effect of quality cost activity for productivity improvement. The empirical result of this study is meaning that quality cost consciousness effects productivity improvement by quality cost activity. Therefore, this paper emphasize consciousness of quality cost for productivity improvement.

• 한국지능정보시스템학회:학술대회논문집
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• 한국지능정보시스템학회 2001년도 The Pacific Aisan Confrence On Intelligent Systems 2001
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• pp.352-357
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• 2001

This study presents an analysis of healthcare quality indicators using data mining for developing quality improvement strategies. Specifically, important factors influencing the inpatient mortality were identified using a decision tree method for data mining based on 8,405 patients who were discharged from the study hospital during the period of December 1, 2000 and January 31, 2001. Important factors for the inpatient mortality were length of stay, disease classes, discharge departments, and age groups. The optimum range of target group in inpatient healthcare quality indicators were identified from the gains chart. In addition, a decision support system was developed to analyze and monitor trends of quality indicators using Visual Basic 6.0. Guidelines and tutorial for quality improvement activities were also included in the system. In the future, other quality indicators should be analyze to effectively support a hospital-wide continuous quality improvement (CQI) activity and the decision support system should be well integrated with the hospital OCS (Order Communication System) to support concurrent review.

• 한국간호교육학회지
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• 제5권1호
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• pp.133-141
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• 1999

Recently there are increasing concerns on quality improvement activities related to difficult economic situations, more competitive environment, health professional's emphasis on quality, and customer's needs in health care. The purpose of this study was to identify educational needs in the quality improvement for staff nurses. Study setting was an acute care hospital having more than 1000 bed in Seoul, Korea. The subjects were 40 staff nurses who participated in the first Quality Assurance(QA) inservice education. Data were collected by self-administered questionnaire which consisted of four parts : QA knowledge and attitude(ten items, by five Likert scale), contents of QA education(ten items, by setting the priority), evaluation of the program(structure, time allocation, place, educational method), and general characteristics of respondents (age, duration to work for hospitals etc.) The response rate was 85%(34/40), Most had positive perspective and attitude about QI/QA activities, but 9% had negative impression and knowledge about this activities. Also they'd like to know the plan of hospital-level QI/QA activities, QI/QA current practice, general hospital system, the role of QA specialist and so on. Consequently, for building the quality improvement activities that is customer-focused, coordinated, outcome-oriented, resource-efficient, collaborative in Korea, at first the education about philosophy, theory, and implementation process of QI/QA should be conducted, and then that on QI/QA terminology, quality indicators development, the analysis and presentation of quality-related data and so forth be followed.