• Journal of Korean Society for Quality Management
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• v.40 no.4
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• pp.559-576
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• 2012

Purpose: This research aims at quality improvement of website services on the internet. Methods: SERVQUAL is redefined for web environments as sixteen statements in five dimensions to identify user requirements for websites and measure their importance ratings. Quality Function Deployment (QFD) is used to integrate user requirements into service development for websites so that management and design guidelines can be obtained for user-oriented websites. Fuzzy set theory is introduced to resolve the ambiguity and subjectivity of user requirements in the House of Quality (HOQ). Results: The priorities of design characteristics are extracted from the Fuzzy QFD for University websites. Conclusion: It is expected to provide quality services in less time with less effort, if the results of the Fuzzy QFD are used to provide services in a strategic way under limited resources.

• Journal of Korean Society for Quality Management
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• v.30 no.1
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• pp.1-21
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• 2002

The purpose of this study was to empirically examine the customer oriented quality creation by considering quality elements required by customers in the product design process. The study tried to extract attractive quality elements by using Kano's model. After identifying the elements HOQ(the house of quality) of QFD(quality function deployment) was used to identify the trend of quality elements evaluation. Test for equal means (t-test) was applied to verify the attractive quality elements of adult shoes. It made us find the customer oriented quality elements from the customer needs and latent dissatisfaction. We collected the opinions of experts on shoes and complete the cause and effect diagram and affinity diagram (KJ method). The data of the questionnaire was put to the QFD and the contents of quality elements was identified by brain storming method. We calculated indexes which were the multiplication of weight and marks of quality elements in the cross table of the HOQ by QFD. Then we tested for the equality of means between the indexes and the sum of attractive quality elements. The results for equal means were statistically significant. To create the customer quality the product design should be differentiated between the age groups over attractive quality elements.

• Proceedings of the Safety Management and Science Conference
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• 2010.04a
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• pp.525-535
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• 2010

본 연구에서는 신뢰성경영시스템(IEC60300)을 기반으로 반도체 장비개발에서 신뢰성 확보를 위한 신뢰성기능전개의 개발과 적용을 다룬다. 고객의 신뢰성 요구사항에 가중치를 부여하여 설계요구 품질표, 기획 품질표를 실행하고 이를 이용하는 절차를 제시하고 이를 고신뢰성을 요구하는 반도체 장비업체 개발공정에 적용하였다. 제품개발과정에서 신뢰성우위를 갖는 구체적인 전략적 제품개발방안을 제시하였다.

• Journal of Korea Society of Industrial Information Systems
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• v.21 no.6
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• pp.109-123
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• 2016

This study investigates the importance of government's support for logistics security assurance through certification programs. First, the study analyzed priorities among the requirements of logistics firms through Analytic Hierarchy Process(AHP) and Quality Function Deployment(QFD) approaches. For this process we invited 21 logistics experts to assess the relationships between logistic firms' requirements and government policies regarding logistics security using the house of quality, a set of matrices of QFD. The results of this phase of the study revealed the priorities of logistics firms' goals regarding the diffusion of the government security certification program as follows: integrated logistics security systems(40.3%), strengthening government support systems(32.4%), and operational effectiveness of logistics security certification(27.2%). Second, a relative weights applied QFD method based on AHP was applied to determined the expected outcome of the logistics security certification program. The results indicated as follows: productivity improvement(28.4%), improved level of service(26.7%), logistics cost reduction(21.6%), advanced information systems(19.7%), and improved environmental protection(3.6%). The results of this study provide new insights concerning logistics firms' requirements for supply chain security and the importance of government's support policies through logistics security certification programs.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1997.10a
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• pp.45-48
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• 1997

SEI(Software Engineering Institute)의 CMM(Capability Maturity Model)은 소프트웨어 개발 공정 및 조직의 성숙도를 5개의 계층적인 단계로 분류, 평가하며, 성숙도 측정의 기준으로 계량적인 메저먼트를 각 단계별로 제시하고 있다. 본 연구에서는 CMM에 의해 제시된 메저먼트에 근거하여 정의되고 사용된 척도의 선정에 정보시스템 개발 및 품질 관리 기법인 QFD(Quality Function Deployment)를 적용하였다. 척도 사용자 그룹으로부터 CMM의 관심 영역, 사용 척도, 척도 계산에 필요한 측정치, 소프트웨어 개발 생명주기에 이르는 과정을 단계적인 흐름으로 파악하여 적절한 척도를 선택하는 데 본 연구의 목적이 있다.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2011.11a
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• pp.131-132
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• 2011

Non-working days owing to climatic factors have been negatively affected in productivity of construction, such as delays of project completion times, decrease productivity of construction. Especially non-working days of steel erection work is about 58 days, it is influenced deleteriously to estimating uncertain construction duration. To solve this problem, Construction Factory(CF) and sliding roof system installed CF's upper side are developed in korea recently. This study is proposed the design of sliding roof system through assess relation of requirements and technical characteristics using Quality Function Deployment(QFD). The basis data for applying QFD is collected from literature reviews and questionnaires/interviews targeting system developer, experts and researchers.

• Korean Journal of Computational Design and Engineering
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• v.14 no.2
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• pp.105-114
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• 2009

A design needs various experience and design knowledge through a whole design process. Despite of all efforts and time, it is not easy to introduce a product that meets all customer's needs and expectation in time. To achieve the product goal, designers need a set of sequential process to find appropriate design parameters and ensure customers' needs and requirements. In this research we propose a design methodology for the initial design of an excavator front group with existing QFD(Quality Function Deployment) and Axiomatic Design to satisfy customer's requirements. It turns out that the proposed methodology can support designers more effectively, objectively, and systematically.

• Asia pacific journal of information systems
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• v.8 no.1
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• pp.27-42
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• 1998

In a competitive environment, selecting and effectively pursing the right information system investments can be a key factor in sustaining corporate viability and prosperity. This study applies quality function deployment(QFD) to the determination of information system development priority. The intent of QFD is to incorporate the needs of a customer through the various stages of product planning and manufacturing into a final product. The basic idea of our study is to translate the core competence and the competitive environment into the business strategy, and the critical success factors, and subsequently into information system development priority. Our method is applied to a motor company for the determination of the information system development priority. The company case is illustrated step by step with real data of the company and motor market.

• Journal of Korean Society for Quality Management
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• v.27 no.2
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• pp.1-19
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• 1999

It is truism to say that today's customers demand high quality products and services; nevertheless, nowhere is this more prevalent than in the medical industry. Korea's globalization has increased it's citizen's awareness of greater life expectancies and medical improvements in other regions of the globe. Therefore, it is universally essential that in order to be successful in the medical industry, vendors must meet the ever increasing demands of better educated customers. The purpose of this study was twofold: 1) The first objective was discover what health care services are in demand and the quality factors related to these services. 2) The second objective was to determine a strategy for improving health care service through quality function deployment(QFD). One hundred and ninety-five respondents were randomly selected and asked to fill out a questionnaire after having undergone treatment at a medical clinic, located in Daejon, South Korea. The questionnaire was designed to obtain information about both he clients' satisfaction with, and their sense of the value of the medical treatment they received. Penalty-reward analysis and QFD were used to interpret the survey results and to deploy the collective voices of the customers. The results of the penalty-reward analysis illustrated that the 'communication' service quality factor was classified into an excitement factor that incurs no penalty if not achieved but adds value if the requirement is exceeded. As a result of the QFD analysis on the 'communication' service quality factor, eleven strategic alternatives were prioritized, and isolated a vital service quality characteristic. This characteristic can be implemented to bring value-added changes for the improvement of health care services.

• Journal of Korea Society of Industrial Information Systems
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• v.13 no.4
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• pp.64-72
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• 2008

Recently security is being an important issue in almost every field of industry. This situation has affected port logistics industry deeply. Ports are now leaving operational methods that only focus on productivity, and shifting to new ones which focus on safety and customer services on the basis of it. Thus a lot of companies and institutions have offered various solutions as this issue becomes more and more intense. Among them, most typical solutions involve installing special devices to ordinary containers to improve its security, such as CSD (Container Security Device) of GE (General Electric) and eSeal of Savi Networks. On the other hand, these devices focus only on international standards or technical implementation, and this causes inconvenience to actual users like cargo owners, sea carriers, or stevedoring companies. This is considered to be due to lack of sufficient consideration on user demands. This research uses QFD (Quality Function Deployment) method for deducting system requirements in order to solve the problems of previous security devices and to develop a security system that can not only reflect the demands of the users but also considers real-world conditions. According to the QFD results, a total of 21 system CTO's were deducted under 5 categories.