• Title/Summary/Keyword: Psychological counseling

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An Analysis of Technology Stress of Call Center Employees: Focusing on Digital Shadow Work and Organizational Citizenship Behavior (콜센터 상담원의 기술 스트레스 현상 분석: 디지털그림자노동과 조직시민행동을 중심으로)

  • Byeong Hoon Lee;Joon Koh
    • Knowledge Management Research
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    • v.23 no.4
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    • pp.21-41
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    • 2022
  • With the development of AI and digital technologies such as big data, metaverse, and the Internet of Things, Robotic Process Automation (RPA) has brought great development and change to companies. Among these realistic industrial areas by RPA, the call center service area, which consists of a combination of complex high-tech systems and professional operation groups, has now reached the stage where AI is conducting counseling. The evolution of this digital transformation has become an important direction of change in the digital-related industry sector. Along with these changes, there have been many changes in the technical stress of the members of the organization within the RPA organization and their solutions. In this study, the representative psychological mechanisms were presented as Digital Shadow Work (DSW), expressed as 'unpaid work', and Organizational Citizenship Behavior (OCB), which is 'an act that helps organizations other than their duties'. This study theoretically contributes to the extension of the DSW concept to the organizational members.

Factors influencing quality of life in low-income women with young children in Korea: a cross-sectional study

  • Kim, Yun Mi;Nho, Ju-Hee
    • Women's Health Nursing
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    • v.28 no.1
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    • pp.56-64
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    • 2022
  • Purpose: This study aimed to investigate the effects of health-promoting behaviors (HPB), marital intimacy, and parenting stress on the quality of life (QoL) of low-income women with young children in Korea, an underserved group. Methods: This cross-sectional survey employed a descriptive correlational design. Using convenience sampling, 123 low-income women with children younger than 6 years were recruited from 14 health and community centers in Jeonju, Korea, from June 2020 to May 2021. Participants completed a questionnaire on QoL, HPB, marital intimacy, and parenting stress. Data were analyzed using descriptive statistics, independent t-test, analysis of variance, Pearson correlation, and hierarchical regression analysis. Results: Participants, who were on average 37.41±3.65 years old and had 1 to 2 children (n=98, 79.7%), reported a mid-level (3.14 out of 1-5) of QoL. Marital intimacy (β=.38, p<.001) was the most influential factor on the QoL of low-income women with young children. In descending order, HPB (β=.35, p<.001) and non- employment status (β=-.21, p=.003) had a significant influence on QoL (F=15.64, p<.001), and the overall explanatory power was 49.0%. Conclusion: Considering the mid-level QoL of low-income women with young children, programs aimed at improving the QoL of low-income women need to promote marital intimacy and maintain HPB, while considering their employment status. Strategies that include couple counseling, health care to encourage healthy lifestyles, and reemployment education are needed.

Factors influencing pregnancy stress in pregnant women in Korea: a cross-sectional study (임부의 임신스트레스에 영향을 미치는 요인에 관한 단면연구)

  • Kang, Sook Jung;Yang, Min Ji
    • Women's Health Nursing
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    • v.28 no.1
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    • pp.27-37
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    • 2022
  • Purpose: The purpose of this study was to investigate the association between maternal knowledge and social support on pregnancy stress among pregnant women in Korea. Methods: The participants in this study were 148 pregnant women in Korea, recruited from online communities on pregnancy and/or childbirth, from June 2019 to April 2020. The collected data were analyzed using the independent t-test, one-way analysis of variance, Pearson correlation coefficient, and multiple regression. Results: Participants were at average 18.25±8.28 weeks gestation, 56% were in the second trimester, 31% had one or more health issues in the current pregnancy (e.g., hyperemesis gravidarum), and 76% were first-time mothers. Participants had moderate levels of pregnancy stress (mean, 23.09±7.11 points out of 48) and maternal knowledge (mean, 14.42±4.67 points out of 21), whereas social support was somewhat high (mean 45.88±7.81 points out of 60). Pregnancy stress was weakly negatively correlated with social support (r=-.37, p<.001). Main source of pregnancy information (β=-.21, p=.011), marital satisfaction (β=-.18, p=.036), and social support (β=-.19, p=.038) were identified as significant factors affecting pregnancy stress, and these variables had an explanatory power of 22.7% for pregnancy stress. Conclusion: Based on these findings, nurses should assess pregnancy-related stress during pregnancy and consider main source of pregnancy information and marital satisfaction when providing education or counseling. Moreover, strategies to reduce pregnancy stress through social support are needed to improve the quality of life for pregnant women.

A Call for Community-Based Suicide Prevention in South Korea (한국의 자살예방을 위한 지역공동체 접근)

  • Sung-Pil, Yook;Jameson K. Hirsch
    • Korean Journal of Culture and Social Issue
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    • v.16 no.2
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    • pp.147-164
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    • 2010
  • In this paper, we reviewed the community-based approaches to suicide prevention and national strategies for the decrement of suicide rate, and made some suggestions to decrease the suicide rate in South Korea. Until now, efforts to understand and prevent suicide have been pursued singularly by specialized interest groups such as psychiatrists, psychologists, mental health practitioners, and private organizations with little interaction between them, resulting in narrow approaches toward suicide that existed in relative isolation to one another and that have been largely ineffective. To decline the suicide rate in South Korea, the people lived in Korea community ought to have enough knowledge related to suicide and have to cooperate with other people. Through these efforts, Korea community would have established social safety networks to improve the community 's mental health. The most important factor in suicide prevention and declining the suicide rate is reducing the stigma and increase the self-help seeking behaviors associated with suicide and mental health. Therefore, suicide is not an individual problem solved by suicidal patient, but a community's problem solved by community in recognizing, managing and preventing suicide.

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A Study on the Response of Military Sexual Violence: Based on Big Data Analysis of Related Articles (군 성폭력 대응 실태연구: 관련 기사 빅 데이터 분석 중심)

  • Young-Ran Kim;Min-Sun Lee;Hyun Song
    • Industry Promotion Research
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    • v.8 no.4
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    • pp.131-137
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    • 2023
  • This study collected and analyzed articles related to military sex crimes covered in the news from February 2019 to May 28, 2022 in order to identify problems arising from sexual crimes in the military. In order to understand the current status of military sexual violence reported in the media, articles were collected using BIGKinds, a news big data analysis system, and using the Textom program, the study was conducted using frequency analysis by period, word cloud, and semantic network analysis techniques for keywords. The study was conducted using the technique. As a result of data analysis, first, it was confirmed that the public's attention was focused on the victims in reports related to sex crimes within the military. Second, the problem of the lukewarm system of the relevant authorities in responding to sex crimes was revealed. Third, there was a lack of support for victims of sex crimes.

Current status and needs for special education to support educational gaps for students with disabilities after COVID-19 (코로나19 이후 장애학생 교육 격차 지원을 위한 특수교육 현황과 요구)

  • Janghyun Lim;Haein Jeon
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.6
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    • pp.33-39
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    • 2023
  • Although COVID-19 has transitioned to a level 4 infectious disease in 2023 and has entered a stable trend, in special education settings, the importance of supporting the academic and social development gaps of students with disabilities caused by non-face-to-face learning situations such as remote classes during the COVID-19 period is emerging. there is. Accordingly, in this study, in order to identify and support the educational status and academic deficits of students with disabilities after COVID-19, we conducted a survey targeting 2,214 special education teachers in 17 cities and analyzed the results. As a result of the study, due to COVID-19, the developmental delay and educational gap in students with disabilities in terms of academics, emotions, and behavior deepened, and there was a high demand for manpower support, psychological counseling, and medical support for emotional behavior as a way to support this. Based on the results of this study, follow-up results were proposed.

Effects of counselling on the adaptation and behaviors of inmates (교정상담이 수형자의 적응과 수용생활에 미치는 영향)

  • Suckhyun Kim ;Joonsung Bae ;Hoon Jang ;Taekyun Hur
    • Korean Journal of Culture and Social Issue
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    • v.15 no.2
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    • pp.273-290
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    • 2009
  • The present research examine the impacts of correctional counselling for prisoners on their adaptation and behaviors in the correctional facilities. Three kinds of counselling - characteristic, religious, and individual - were given to prisoners and the prisoner's behavioral changes were measured. Specifically, the participating prisoners' behavioral evaluations and punishment records were assessed before, right after, and two months after the counseling sessions. In addition, a control group in which the prisoner were not given any session of counselling was included for comparison. The main results found that the prisoners in the characteristic counselling showed significantly higher increasement of positive behaviors than those in the control group. Of more importance, the improvement were maintained two months after the ends of the counselling sessions. With its external validity, the practical implications and limitations of the present findings were discussed together.

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Novice Mothers' Perception, Experiences, and Needs on Healthy Pregnancy (초보어머니의 건강한 임신에 대한 인식과 경험 및 요구)

  • Ock-Kyeung Hwang;Sang Lim Kim;Jun-Hee Myung
    • The Journal of the Convergence on Culture Technology
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    • v.10 no.1
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    • pp.625-632
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    • 2024
  • The purpose of the study was to find out the novice mothers' perceptions, experiences, and need on healthy pregnancy. For the research purpose, we conducted the focus group interview with 10 novice mothers who were pregnant of their first child or raising first child under 12 months old. The results of the study were as follows. First, novice mothers recognized 'healthy pregnancies' as 'physically healthy pregnancies for mothers and fetuses,' 'pregnancies where mothers were mentally healthy and happy,' and 'pregnancy planned and prepared with husband together.' Second, novice mothers experienced 'examination of obstetrics and gynecology,' 'management of health and daily life,' and 'preparation of realistic conditions' to prepare for pregnancy and childbirth. Third, difficulties during pregnancy were due to 'sickness and physical changes' and 'psychological and emotional changes.' Fourth, the needs on support for healthy pregnancy were 'pre-education on mental and physical changes caused by pregnancy' and 'support for pregnancy and counseling in advance.'

The Effects of Family Conflict Perceived by Multicultural Adolescent on Life Satisfaction : Mediating Effects of Self-esteem (다문화청소년이 지각하는 가족 갈등이 삶의 만족도에 미치는 영향: 자아존중감의 매개효과)

  • Ji-Eun Yu;Jin-Hee Chu;Eun-Ae Hwang
    • Journal of Industrial Convergence
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    • v.22 no.8
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    • pp.115-125
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    • 2024
  • The purpose of this study was to verify the mediating effect of self-esteem in the relationship between family conflict, self-esteem, and life satisfaction perceived by multicultural adolescent. The analysis data used the data of the '2nd MAPS (Multicultural Adolescents Panel Study) 2020' surveyed by the Korea Youth Policy Institute. At the time of the survey, 1,533 multicultural adolescents enrolled in the fifth grade of elementary school were selected as samples. The analysis method was verified for the significance of the indirect effect by technical analysis, correlation analysis, and PROCESS MACRO Model Number 4 with mediating effect and bootstrapping. As a result of the study, first, family conflict perceived by multicultural adolescent negatively affected life satisfaction. Second, self-esteem was partially mediated in the relationship between family conflict and life satisfaction. In other words, it is significant in that it presented policy alternatives and practical programs to improve life satisfaction of multicultural youth.

The Effect of Microaggression against Sexual Orientation on LGB's Depression: The Moderating Effects of Social Support and Acceptance of Sexual Orientation on the Mediating Effects of Rumination (성적지향 마이크로어그레션이 성소수자(LGB)의 우울에 미치는 영향: 반추의 매개효과에 대한 사회적 지지와 성정체성 수용의 조절효과)

  • Hyunjung Lee;Kumlan Yu
    • Korean Journal of Culture and Social Issue
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    • v.30 no.3
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    • pp.379-406
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    • 2024
  • This study examines the moderation effect of social support and acceptance of sexual orientation on the mediation effect of through rumination on the relationship between microaggression against sexual orientation and LGB's depression. To this end, an online survey was conducted among cisgender homosexuals and bisexuals aged 18 years and older, and 380 participants were ultimately selected for the study. The results of the study were as follows. First, the correlations of all variables were significant except for the relationship between rumination and acceptance of sexual orientation. Second, rumination partially mediated the pathway of microagression against sexual orientation predicting LGB's depression. Third, the moderated mediation effect of social support and acceptance of sexual orientation on the relationship between microaggression, rumination, and depression was found. The effect size of social support was found to be larger than that of acceptance of sexual orientation. Based on these findings, the implications of the study, possible interventions in counseling, and suggestions for further research were discussed.