• 한국프랜차이즈경영연구
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• 제11권3호
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• pp.19-26
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• 2020

Purpose: The old axion to put the customers first (e.g., customers are king, customers are always right) has been taken for granted in the service sector. In addition, many companies in South Korea are providing customer-first education for employees at their contact points to strengthen their competitiveness. However, excessive increase in the psychological power of the customer can lead to a problem of abuse of power, called 'Gap-jil.' Despite these concerns, most companies hardly discard policies to give high priority to customers because of the assumption that it enhances customer satisfaction leading to organizational performance. However, in recent years, some franchise catering companies have posted warnings about the abuse of power by customers, and a movement to pursue a power-balancing between service providers and their customers is spreading. Research design, data, and methodology: This research is conducted to reconsider the principle of the customer-first perspective and to create a basis for arguments that can solve the problem of abuse of power, which is recognized as a serious social problem. In this research, we test and analyze the effect of customers' psychological power in the context of a restaurant on expectation for service and response to service failure. Result: The result of an experimental study shows that the effect of psychological power on customer satisfaction can be somewhat negative. Also, customers with high psychological power are more likely to have high service expectations. Especially high psychological power of customers causes a difference in the expectation level of human factors such as employee attitude, while the difference in expectations of non-human factors such as restaurant atmosphere was not statistically significant. In addition, when customers with high psychological power encounter service failure situation, they are more likely to feel disappointment and regret with a service provider. Meanwhile, the effect of psychological power on complaining behaviors are not significant. Conclusions: The findings of this research provide meaningful implications that the service providers should reconsider their existing corporate culture and management policies that put customers first. In addition, the result of this research is provided meaningful opportunities to review the management philosophy for the company's customers and the education philosophy for the employee education.

• 보건의료산업학회지
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• 제4권2호
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• pp.1-10
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• 2010

The purpose of this study is to examine impacts of psychological empowerment of dental hygienists who were employed to dental hospital or clinic on organizational commitment, job satisfaction and turnover intention as strong predictors of turnover rate. Major findings in this study include that the more psychological empowerment increase, the more job satisfaction and organizational commitment will increase, which can decrease turnover intention after all. This result indicates that the managers of dental hospital and clinic should perceive that the consistent management effort to improve psychological empowerment can increase job satisfaction, and finally will increase the organizational commitment that means the loyalty to organization.

• 국제학술발표논문집
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• The 6th International Conference on Construction Engineering and Project Management
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• pp.138-141
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• 2015

The South Korean construction industry has shown a high proportion of industrial accidents (approximately 28% of whole injuries) and the continuously increasing accident rate. Although many safety research emphasized that the 3E (Enforcement, Education, and Engineering) approach is a potential solution to enhance workplace safety, there should be benefits to consider psychological (i.e., Emotional) effects on the safety performance since most construction works are human-oriented. Thus, understanding construction workers' psychological conditions can be a priority. This research studied the relationships between psychological conditions-which cover stress, personal temperament, emotional disturbance, and drinking habit-and specific safety-related factors including safety motivation and knowledge, and safety performance of individual workers at a construction site. This study conducted a survey of 430 respondents and analyzed the data with the multiple linear regressions. The results imply persistence, trait anxiety, and problem-focused coping style are the critical factors that should be controlled for enhancing jobsite safety. Finally, the research outcomes could be applied to build a strategic safety management plan for a construction manager.

• 동아시아식생활학회지
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• 제17권5호
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• pp.634-643
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• 2007

This study was performed to develop a tailored multi-disciplinary obesity management program, as well as an obesity assessment sheet identified the general characteristics and psychological and environmental factors related to weight loss success for obese premenopausal women participating in obesity management programs performed at weight reduction health centers. The results are as follows. The primary general characteristics related to successful weight reduction in the obesity management programs were education level, occupational status, reason for obesity onset, aids used in weight control, basis of frequency, and reason for weight reduction. The initial psychological factors related to successful weight reduction were less stress and disordered eating. The initial environmental factors included an expression of ones opinion and the eating environment. Animal protein and animal fat consumption were significantly less in the unsuccessful group than in those who were unsuccessful at weight loss. The consumption of crude fiber was significantly greater in the successful group than in the unsuccessful group. Psychological factors such as stress, depression, and disordered eating, and the environmental factor of eating environment were significantly better in the successful group than in the unsuccessful group. In conclusion, we have found evidence to suggest what is required in determining the types of programs most suitable for obese women prior to starting an obesity management program.

• Journal of Information Technology Applications and Management
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• 제27권1호
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• pp.15-47
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• 2020

The purpose of this study is to investigate the effect of prep-entrepreneurs psychological characteristics and entrepreneurial intention. For this purpose, this study established Positive psychological capital and Public self-consciousness as variables of psychological characteristics based on Social Identity Theory and, as factors affecting Positive psychological capital and Public self-consciousness, established Narcissism, Self-compassion and Career ambition as independent variables based on self-affirmation Theory. In order to verify research hypotheses, 358 questionnaires collected from prep-entrepreneurs were used for the empirical analysis. The results of the analysis are as follows. First, narcissism and self-compassion has a positive effect on positive psychological capital. Second, career ambition has a positive effect on public self-consciousness. Third, positive psychological capital and public self-consciousness has a positive effect on entrepreneurial intention. As the outcome of Mediating effect positive psychological capital and public self-consciousness has a Mediating effect on the relationship between narcissism, self-compassion, career ambition and entrepreneurial intention. This study has a meaning in that it confirmed the influential relationship between the prep-entrepreneurs' psychological characteristics and entrepreneurial intentions. In addition, this study suggested its implications, limitations, and future research directions based on the study results.

• 가족자원경영과 정책
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• 제10권4호
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• pp.87-107
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• 2006

A study of 117 Korean immigrant women who had husband and(or) children in Hawaii found the relation between social networks and psychological well-being. Social networks composed supporters, support structure, and support contents. Psychological well-being examined family life satisfaction, family life stability, and women's psychological health. Results showed as followed. First, the choice of immigration place among Korean immigrant women and her family based on other family members and friends lived in there. Second, her supporters were family and relatives, Korean friends, foreign friends, religions, belonged organizations and groups, public agencies in Hawaii, and mass-media. The best supporters of them was family and relatives and they mostly provided mental health to Korean immigrant women. Family, Korean friends, foreign friends, and religions tended to support emotional assistance. Third, the level of psychological well-being was higher. Her level of psychological health was higher than the others. Fourth, the best predictors of psychological well-being were child existence, occupation, and immigration duration. Fifth, psychological well-being significantly distinguished different relations of supporters from support structure of social network. The number and support duration with foreign friends supporter and the support duration and the level of perceived useful support content highly related with psychological well-being.

• 한국콘텐츠학회논문지
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• 제18권2호
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• pp.301-319
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• 2018

본 연구의 목적은 수퍼바이저의 사회적 지지가 초심상담자의 심리적 소진에 영향을 미치는지 알아보고 역전이 관리 능력 및 각각의 하위요인들(자기통찰, 자기통합, 공감능력, 불안관리, 개념화 기술)이 매개 역할을 하는지 살펴보는 것이다. 이를 위해 상담경력 3년 이하의 슈퍼비전 경험이 있는 초심상담자 202명을 연구대상으로 하였으며 그 결과를 요약하면 다음과 같다. 첫째, 수퍼바이저의 사회적 지지는 역전이 관리 능력 및 5개의 하위요인 모두와 정적 상관을 나타냈고, 수퍼바이저의 사회적 지지, 역전이 관리능력, 5개 하위요인 모두는 심리석 소진과 부적 상관을 나타냈다. 둘째, 수퍼바이저의 사회석 지지가 심리적 소진에 미치는 영향에서 역전이 관리능력의 매개효과를 검증한 결과, 역전이 관리능력이 완전매개하는 것으로 나타났다. 셋째, 수퍼바이저의 사회적 지지가 심리석 소진에 미치는 영향에서 역전이 관리능력의 하위요인들에 대한 매개효과를 검증한 결과, 자기통합, 공감능력, 불안관리는 완전매개하는 것으로 나타났으며, 자기통찰, 개념화 기술은 부분매개하는 것으로 나타났다. 이러한 결과를 통해 역전이 관리능력이 수퍼바이저의 사회석 지지와 심리적 소진 사이에서 강한 영향을 미치고 있음을 확인하였다. 끝으로 본 연구의 시사점과 후속 연구를 위한 제언을 제시하였다.

• KIEAE Journal
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• 제12권5호
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• pp.21-27
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• 2012

This study researches the level of satisfaction by apartment building management factor for different characteristics of apartment building residents and seeks to understand the relationship between socio-psychological properties and level of satisfaction. This study is based on a comparative method using a questionnaire by more than 682 housewives living in apartment complexes. Residents of apartment buildings are generally satisfied with housing and management of the apartment building that they are currently living in, but they wanted improvements such as programs that can support community living and increase participation of residents and operation of a web site. Furthermore, it was found that there was a significant difference in terms of operation management, such as sanitation control and processing for apartment buildings and community life management, according to the characteristics of the resident. Also, level of satisfaction in management was found to be influenced by pride and level of satisfaction in relationships with neighbors, showing that management of apartment buildings can have a positive impact on the socio-psychological properties of the residents.

• 대한안전경영과학회지
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• 제24권1호
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• pp.49-60
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• 2022

The purpose of this study is to verify the structural relationship between job crafting and job enthusiasm, informal learning, social support, and positive psychological capital, and to investigate the effect of informal learning, social support, and positive psychological capital on job crafting through job enthusiasm. A survey was conducted on 451 safety workers at large domestic companies, and the collected data were analyzed for model suitability, influence relations between variables, and mediating effects with AMOS 23.0 using SPSS 23.0. Through research, we found five important results. First, the structural model of job crafting, job enthusiasm, informal learning, social support, and positive psychological capital properly explained the empirical data. Second, social support and positive psychological capital had a positive effect on job enthusiasm, but informal learning did not significantly affect job enthusiasm. Third, informal learning and positive psychological capital had a positive effect on job crafting, while social support did not significantly affect job crafting. Fourth, job enthusiasm had a positive effect on job crafting. Finally, job enthusiasm was found to mediate the relationship between social support and positive psychological capital and job crafting. These suggest that continuous environmental efforts and systematic management measures are needed to promote job crafting of safety workers so that informal learning, social support, positive psychological capital, and job enthusiasm can be expressed. Therefore, the necessity of developing various sub-factors of informal learning that can promote job crafting of safety workers was suggested as a follow-up study.

• 대한안전경영과학회지
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• 제16권3호
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• pp.399-409
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• 2014

The purpose of this study includes: Firstly, to examine the effects of procedural justice and job significance on value of work, psychological ownership, and job satisfaction. Secondly, to examine the mediating effect of the value of work, psychological ownership on the relationship between procedural justice, job significance and job satisfaction. For the study, the data was collected from convenient sample of 273 nurses at university hospital in a city to test theoretical model and its hypotheses. All data collected from the survey were analyzed using with SPSS 18.0 and AMOS 18.0. This study reports findings as followed: first, the relationship between the procedural justice and the value of work is positively related. Second, there was also a positive correlation between the procedural justice and the psychological ownership. Third, there was also a positive correlation between the job significance and the value of work. Fourth, the relationship between the job significance and the psychological ownership is positively related. Fifth, there was also a positive correlation between the value of work and the psychological ownership. Sixth, there was also a positive correlation between the procedural justice and the job satisfaction. Seventh, the relationship between the job significance and the job satisfaction is positively related. Eighth, there was also a positive correlation between the value of work and the job satisfaction. Ninth, there was also a positive correlation between the psychological ownership and the job satisfaction. Finally, the value of work and psychological ownership played as a partial mediator on the relationship between procedural justice and job satisfaction. Also, the value of work and psychological ownership played as a partial mediator on the relationship between job significance and job satisfaction. Based on these findings, the limitations of the study and some directions for future studies were presented.