• Culinary science and hospitality research
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• v.14 no.4
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• pp.161-175
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• 2008

The purpose of this research is to find out the impact of quality management and differentiation strategies on customer satisfaction and management performance in family restaurants. In particular, it aims to identify whether such quality management and differentiation strategy have positive influence on customer satisfaction and perceived customer satisfaction as indicated through management performance. For the empirical analysis, a questionnaire survey was applied to a total of 250 customers who experienced family restaurant service in Seoul during the past one year. The model was tested using SPSS 12.0 and visual PLS(partial least squares) programs on a sample of the 198 surveys which showed a 92% usable response rate. The results of empirical analysis showed as follows: 1) quality management has a significant effect on customer satisfaction and differentiation strategies but not significant on management performance. 2) differentiation strategies have a significant effect on customer satisfaction and management performance. 3) customer satisfaction has a significant effect on management performance.

• Korean journal of food and cookery science
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• v.20 no.3
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• pp.299-309
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• 2004

This study investigated the degree of expectation and satisfaction with internship program of undergraduates majoring in culinary studies, and suggested improvements in satisfaction for training programs. Differences between expectation and satisfaction were significant in all 21 items including pay for internship program, rest spaces, and break time during working. Expectation questions were extracted to five factors. Factor 1 circumstances of kitchen Factor 2 staff's ability and attitude Factor 3 working environment Factor 4 working hours and pay and Factor 5 rotation, period, and placement of jobs. Five factors were also obtained from factor analysis of satisfaction. Factor 1 working hours and rest Factor 2 staff's attitude and pay Factor 3 facilities and sanitation Factor 4 circumstances of kitchen and Factor 5 period and placement of jobs. Overall satisfaction values showed significant differences depending on gender, school-year system, grade, age, and school. The working hours and rest factor had the most significant influence on the overall satisfaction with internship program of undergraduates majoring in culinary studies.

• Journal of Technologic Dentistry
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• v.40 no.2
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• pp.97-104
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• 2018

Purpose: The purpose of this study is to provide basic data that can help the development and implementation of effective and satisfactory programs. Methods: This study was used for the analysis of 699 dental technicians attending the general conference of Korean dental technicians in 2017. Statistical analysis, t-test and ANOVA were used for the analysis. The collected data were analyzed by SPSS 24.0. Results: Satisfaction with the number of lectures in continuing education was 2.54, and satisfaction with composition of major field was 2.72. Satisfaction with the content of the lecture was 3.04. The instructor level was 2.91, and the overall satisfaction was 2.92. Satisfaction with continuing education was 2.83. Conclusion : In order to increase the satisfaction of dental technicians, we expect to have various practical and systematic education such as diversification of education methods, quality level management, online continuing education.

• The Journal of Asian Finance, Economics and Business
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• v.9 no.5
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• pp.177-186
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• 2022

This study aimed to measure the impact of societal participation of Saudi banks on customer satisfaction and determine the statistical differences in customer satisfaction according to sex, age, income, education, and work type. Societal participation has economic and environmental dimensions. The study population includes all Saudis in the government, military, and private sectors reaching 3.58 million in 2021. The unit of analysis is Saudi customers of commercial banks. The 12 banks have societal programs. The research tool is a "Questionnaire," It is distributed face-to-face at places of work. The study concludes that economic participation has no impact on customer satisfaction; however, the impact of environmental participation on customer satisfaction is proved. The study shows no statistical differences in customer satisfaction according to mediators (sex, age, income, education, and work type). Despite the environmental participation being the tangible product by Saudi banks in the local market, the study concludes the positive relationship between societal participation and customer satisfaction. The study presents a set of recommendations for enhancing societal participation in the Saudi businesses environment.

• The Journal of the Korea Contents Association
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• v.16 no.10
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• pp.627-635
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• 2016

The study analyzed what programs local broadcasting stations should produce to secure competitiveness in contents. As a result, in order to make more local people watch news programs, providing accurate local and general news and information and a forum for discussion on major issues is required. Moreover, it was revealed that providing a forum for discussion on local issues and representing the voice of local people based on accuracy, fairness and reliability is important to improve satisfaction with news. For increasing general program ratings of local broadcasts, it is required to provide interesting programs and encourage local people to participate in the programs. Additionally, in order to raise satisfaction with general programs, it is necessary to offer interesting and high quality programs, deal with local issues and information and provide local residents with a platform for participation.

• Journal of Korean Physical Therapy Science
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• v.20 no.1
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• pp.77-88
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• 2013

Purpose : The purpose of this study was to examine the levels and influencing factors of the perceived stress and life-satisfaction among mothers of children with disability. Methods : 55 mothers were selected for this study and the self-reporting method to the structured questionnaire were used to collect the data. The data were analyzed with the frequency, t-test, one-way ANOVA, Duncan test using SPSS 14.0 for window programs. Results : Firstly, the level of total perceived stress of the mothers of children with cerebral palsy was 44.28/75, and the average of the items of the perceived stress was 2.95/5. The highest level of subcategory of the perceived stress, 10.82/15, was in parent role stress, and the lowest level of subcategory of the perceived stress, 3.88/10, was in children developmental stress. There were statistically significant differences in the mother's level of stress according to their ages, employment, occupation, and daily activity time and sleeping time. Secondly, the level of life-satisfaction was 3.17/7, and statistically significant difference was found by the treatment cost. Conclusions : We suggest that these variables need to be considered when the stress intervention programs for the mothers of children with cerebral palsy are developed.

• Journal of Agricultural Extension & Community Development
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• v.22 no.4
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• pp.435-444
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• 2015

This study analyzes the structural relationship between attitudes and learning more properties in agricultural college education programs. The results were as follows. first, The model was accepted according to the some goodness of fit statistics such as ${\chi}^2$(84.28, p>.05), RMR(.036), RMSEA(.041), GFI(.927), NFI(.945), CFI(.985), IFI(985). seconds, Learning attitude(.31) and content validity(.47) in the structural relationship between variables is a direct impact on satisfaction. thirds, Perceived Usefulness(.34) and Content validity(.36) has direct effect of factor on learning attitude. Finally Perceived Usefulness was found to direct effect all Content validity(.64) and easy of use(.27). Finally, considering of duties required in the agriculture. increase the satisfaction of learners should have provide field learning based Learning materials, practices, instructional media. As a result, it will enhance the performance of field learning agricultural education programs.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.22 no.3
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• pp.50-59
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• 2014

It has been focused on that the major reasons of aircraft accidents resulted not from human error but from the failure of teamwork or communication in 1980's. Such opinions were suggested in the workshop, so called, "Resource Management on the Flight Deck" by NASA in 1979. The researchers agreed the fact the source of human error was originated from the failure in teamwork, communication or even in leadership of captain. Due to the rapid development of aircraft technologies, the reasons for aircraft accident could be easily found out. According to the analysis results of the technology, most of reasons for the accident might directly be connected not to human error or stick-Rudder skill but to situational awareness, communication, leadership or decision making in the aircraft. This paper has tried to research empirically the satisfaction of flight crews who have gone thorugh CRM training in the commercial airline. Based on the quantitative scale by J. Ford et al. (2014), this paper has proved which characteristics of CRM training has a positive impact on the overall satisfaction of CRM training. It was proven that the teamwork and decision making programs among CRM training have a major effect to the satisfaction level of flight crews.

• Journal of Distribution Science
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• v.9 no.3
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• pp.15-23
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• 2011

This study examined the effects educational service elements have on the satisfaction of educational service; it also analyzed how such satisfaction influenced educational institutions' registration renewal and word-of-mouth communications about the schools. The key factors of educational services included the following four components: physical environment, education programs, instructors, and tuition fee. An investigation into how the factors of educational services in private educational institutions may affect consumer satisfaction was an additional goal of this study. Based on the cause-and-effect analysis of the above constructs, the degree of influence that each of the attributes and the component factors have on consumers' educational service selection, as well as the consumers' satisfaction, were explored. An empirical analysis was conducted on students who were taking classes in cram schools; the analysis was also conducted on the students' parents. The results indicated that the hypotheses regarding the elements of educational service, educational program, and the instructor factor were supported. Furthermore, a hypothesis concerning the effects educational service satisfaction has on re-registration and word of mouth was supported, as well. Upon aggregating the above study results, it was concluded that when determining the effects of satisfaction on educational service, the educational program, and the instructor factor played a crucial role, while physical surroundings and tuition did not. When addressing the influence of the educational services factors on educational services satisfaction, education programs and instructors had a positive effect, whereas physical environment and tuition fee had no statistically significant impact. According to the influence of educational services satisfaction on registration renewal and word-of-mouth effects, educational services satisfaction was found to be a positive influential factor for both. In addition, it was found that satisfaction of educational service had a positive effect on renewing enrollment and forming word-of-mouth recommendations. Although the research seems simple, some theoretical implications can be drawn, as follows: First, one interpretation of the findings that the programs' and instructors' factors had a positive effect on educational services satisfaction but the physical environment and tuition fee factors did not have a significant effect suggests that the greatest influence factors in educational services are educational programs and instructors. Second, increased educational services satisfaction may result in consumer behavior changing, resulting in more registration renewals and more favorable word-of-mouth comments. Third, increased educational services satisfaction may result in enhancing consumer responses, resulting in more registration renewals and more favorable word-of-mouth opinions. Further research directions should include developing an integrated model that will allow for variation over time, before and after purchases, in relation to consumers' choices of educational services.

• Journal of Science Education
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• v.33 no.2
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• pp.237-247
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• 2009

The purpose of this research is to investigate the participant satisfaction of public educational programs being carried out in Natural History Museum and the contribution of these programs to normal school education and to suggest an improved framework for public education programs in Natural History Museum. For this study, we choose Seodaemun Museum of Natural History in Seodaemungu, Seoul, in which more than 30,000 students have participated in the educational programs for the last 6 years. This museum has been providing more than 60 science education programs every year. Based on a public census among participating students and accompanying parents, we investigated the satisfaction ratings of education programs provided by Natural History Museum and their contribution to school science education. The result of this study can be summarized as follows: (1) It is desired to have the education program contents well connected to the exhibits of the Museum and to increase time for experiments and practice. (2) It is required to improve the ease of access and to enhance the public awareness about the program itself. (3) The biggest consensus among participants is that the education programs by Natural History Museum should be focused on strengthening the research ability and scientific attitude rather than on acquiring knowledge, which will contribute to school education more significantly in the end.