• Title/Summary/Keyword: Product Service system

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Life Cycle Assessment Considering Time (시간 개념을 고려한 전과정평가 방법)

  • Phungrassami, H.;Park, Jeoung-Gun;Lee, Kun-Mo
    • Journal of Korean Society of Environmental Engineers
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    • v.29 no.6
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    • pp.722-727
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    • 2007
  • Life Cycle Assessment(LCA) is a tool that quantifies the inputs and outputs, md evaluates the potential environmental impacts during the entire life cycle of a product, material and/or service. Inputs and outputs encompass the consumption of natural resources and emission of pollutants to the environment. One of the deficiencies of the conventional LCA methodology is that it does not consider time explicitly. In addition, there are problems associated with the temporal boundary in the normalization step of LCA. The objective of this study is to propose a new life cycle assessment method that considers time in LCA as called 'Time Load LCA'. Basically Time Load LCA is a method that divides environmental load in each life cycle stage by time duration in each life cycle stage. Time consideration in the proposed method indicated that the new LCA method not only renders new perspective on the environmental impacts of a product system but also rectifies inconsistency in temporal dimension of the normalization step. Basic premise of the time load LCA method is that same amount of load over a shorter time period would affect more seriously on the environment than over a longer time period. therefore, load per time is necessary for the assessment of an impact of the inventory parameters on the environment.

Applying RSS Marketing on Internet Shopping Malls Based on AISAS Model (인터넷 쇼핑몰을 위한 AISAS 모델 기반의 RSS 마케팅 활용방안에 관한 연구)

  • Chae, Hyuk-Gi;Park, Sang-Un;Kang, Ju-Young
    • The Journal of Society for e-Business Studies
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    • v.13 no.3
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    • pp.21-49
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    • 2008
  • The area of the internet shopping mall heavily relies on new emerging information technologies, and it essentially requires delicate marketing model to support consumer behavior. RSS, which is one of the representative Web 2.0 technologies, is the system that distributes digital contents without any Web browser. RSS is expected not only to be very useful in online marketing but also to become actively applied on various areas such as online newspapers and blogs. AISAS model was proposed to complement the AIDMA model that did not cover the new changing customer behaviors of online commerce environment such as search and share. In this research, we propose a marketing model which utilizes RSS based on the AISAS model to support internet shopping malls. With our marketing model, internet shopping malls are expected to provide required services to the customers at every AISAS step. Moreover, it can provide integrated services by connecting all service components of each step. We utilized RSS in our model to implement those services because RSS has many advantages on supporting search and share of product information.

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A Study on the Method of Implementing an AI Chatbot to Respond to the POST COVID-19 Untact Era (포스트 코로나19 언택트 시대 대응을 위한 AI 챗봇 구축방법에 관한 연구)

  • Jeong, Cheonsu;Jeong, Jihwan
    • Journal of Information Technology Services
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    • v.19 no.4
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    • pp.31-47
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    • 2020
  • Recently, as the COVID-19 has spread and prolonged worldwide, the 'Untact' society is becoming routinized, and various smart technologies are leading to the spread of the 'Ontact' culture. This is because the desire of consumers to purchase a product and use the service has increased while minimizing the direct contact. In order to quickly respond to this circumstance, the percentage of the companies which are adopting Chatbot in various fields such as orders, delivery, and inquiries is increasing and they are getting a positive result. However as the demand for building Chatbot increases dramatically, there are many confusions among the companies which want to introduce Chatbot to their system, due to the lack of professional technicians and difficulties in understanding AI technologies and how to build them effectively. I believe that in the post COVID-19 era, much more companies will adopt Chatbot, and this will intensify the problem. The purpose of this study was to derive the needs for a guide on the method of buiilding a Chatbot through considering the prior research on Chatbot and analysis of the recent surge in the use of Chatbot services related to COVID-19. There are implications to presenting 5 phases of universal Chatbot implementation methodology using the platform to the stakeholders who want to introduce Chatbot to their customer so that they can understand and build Chatbot more easily and use AI Chatbot actively in response to the POST COVID-19 era.

Network Analysis of Technology Convergence on Decentralized Energy by Using Patent Information : Focused on Daegu City Area (특허정보를 활용한 분산형 에너지 기술융합 네트워크 분석 : 대구지역을 중심으로)

  • Han, Jang-Hyup;Na, Jung-Gyu;Kim, Chae-Bogk
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.39 no.3
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    • pp.156-169
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    • 2016
  • The objective of this study is to investigate patent trends of Daegu city which tries to introduce environment friendly energy and to develop new technology or new industry sprung from technology convergence on smart decentralized energy technology and other technologies. After applying network analysis to corresponding groups of technology or industry convergence, strategy for future energy convergence industry is provided. Patent data applied in Daegu city area are used to obtain research goal. The technology which contains several IPC codes (IPC Co-occurrence) is considered as a convergence technology. Path finder network analysis is used for visualizing and grouping by using IPC codes. The analysis results categorized 13 groups in energy convergence industry and reclassified them into 3 cluster groups (Smart Energy Product Production Technology Group, Smart Energy Convergence Supply Technology Group, Smart Energy Indirect Application Technology Group) considering the technical characteristics and policy direction. Also, energy industry has evolved rapidly by technological convergence with other industries. Especially, it has been converged with IT industry, and there is a trend that energy industry will be converged with service industry and manufacturing industry such as textile, automobile parts, mechanics, and logistics by employing infrastructure as well as network. Based on the research results on core patent technology, convergence technology and inter-industry analysis, the direction of core technology research and development as well as evolution on decentralized energy industry is identified. By using research design and methodology in this study, the trend of convergence technology is investigated based on objective data (patent data). Above all, we can easily confirm the core technology in the local industry by analyzing the industrial competitiveness in the macro level. Based on this, we can identify convergence industry and technology by performing the technological convergence analysis in the micro level.

The Effect of CRM Factors in Supply Chain Management of Fashion Apparel Company (패션기업의 SCM환경에서 관계구축에 영향을 미치는 CRM요인)

  • Son, Jin Ah
    • The Journal of the Convergence on Culture Technology
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    • v.3 no.4
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    • pp.137-144
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    • 2017
  • The purpose of this study is to examine the effectiveness of Customer Relationship Management (CRM) factors in the Supply Chain Management (SCM) context focusing on ashion apparel company. Especially, this study reveals whether a long term relationship is beneficial for all businesses regardless of negotiation power leverage. To this end, the mixed research methods that combined qualitative and quantitative approaches were conducted. The findings of this study are as follows: First, the research model which is CRMs for interactive relationship building were developed. Second, cause-and-effect relationships in the proposed model were partially supported depending on CRMs. The most effective CRMs offered are a guarantee of sales and a special discount. Customized products and quality, convenience, competitive pricing, and development of a product/system/service were effective to ultimately increase a switching cost.

Quantification of Carbon Reduction Effects of Domestic Wood Products for Valuation of Public Benefit

  • Chang, Yoon-Seong;Kim, Sejong;Kim, Kwang-Mo;Yeo, Hwanmyeong;Shim, Kug-Bo
    • Journal of the Korean Wood Science and Technology
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    • v.46 no.2
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    • pp.202-210
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    • 2018
  • This study was carried out to quantify degree of contribution of harvested wood product (HWP) on mitigation of climate change by valuation of public benefits, environmentally and economically. The potential carbon dioxide emission reduction of HWP was estimated by accounting carbon storage effect and substitution effect. Based on 2014 statistics of Korea Forest Service, domestic HWPs were sorted by two categories, such as wood products produced domestically from domestic and imported roundwood. The wood products were divided into seven items; sawnwood, plywood, particle board, fiberboard (MDF), paper (including pulp), biomass (wood pellet) and other products. The carbon stock of wood products and substitution effects during manufacturing process was evaluated by items. Based on the relevant carbon emission factor and life cycle analysis, the amount of carbon dioxide emission per unit volume on HWP was quantified. The amounts of carbon stock of HWP produced from domestic and from imported roundwood were 3.8 million $tCO_{2eq}$., and 2.6 million $tCO_{2eq}$., respectively. Also, each reduction of carbon emission by substitution effect of HWP produced from domestic and imported roundwood was 3.1 million $tCO_{2eq}$. and 2.1 million $tCO_{2eq}$., respectively. The results of this study, the amount of carbon emission reduction of HWP, can be effectively used as a basic data for promotion of wood utilization to revise and establish new wood utilization promotion policy such as 'forest carbon offset scheme', and 'carbon storage labeling system of HWP'.

A Research on the Characteristics of Virtual Reality Stores -Focused on Hyundai VR Store and eBay VR Department Store- (가상현실 점포의 특성에 관한 연구 -현대백화점 VR 스토어와 eBay VR 백화점 사례를 중심으로-)

  • Jang, Ju Yeun;Chun, Jaehoon
    • Journal of the Korean Society of Clothing and Textiles
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    • v.42 no.4
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    • pp.671-688
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    • 2018
  • This study investigates the characteristics of VR stores that emerged as new fashion communication media. Two case studies on Hyundai and eBay VR Department stores were conducted along with a discussion of the function and meaning of the fashion VR store. The results showed that both stores provide novel shopping experiences; however, the two were differentiated in terms of production method and technology implementation level. Functional aspects such as providing shopping efficiency and purchasing service was insufficient in both stores. Instead, they were complementing by means of product rotation, recommendation system, voice guidance, or linkage with an online shopping mall. In experiential aspects, both stores provided a strong sense of immersion. Hyundai VR store enhanced immersion with a high resolution image of a real offline store; however, it lacked in the ability to provide multisensory stimulation such as kinetic sense or auditory stimulation. The eBay VR Department store intensified the immersion experience by providing auditory stimulation as well as visual stimulation that enhanced the speed and distance sense through the utilization of animation. However, the extent of experience was limited in terms of agency and transformation because of the low interactivity found in both store systems.

Apparel Brands' Implementation and Customers' Expectation of Mass Customization (의류 브랜드의 매스 커스터마이제이션 실행 수준과 소비자의 기대 수준)

  • Yang, Hee-Soon;Lee, Yu-Ri
    • Journal of the Korean Society of Clothing and Textiles
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    • v.31 no.5 s.164
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    • pp.753-764
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    • 2007
  • Apparel goods can be customer-oriented in the extreme and the apparel industry is one of the most customer-centered industries that should maximize customers' satisfaction. Recently, mass customization, a customer-centered system is widely discussed in the apparel industry to provide consumers with new, differentiating, distinctive, yet personalized products. The purpose of this study is to provide useful insights for apparel brands' mass customization(hereafter, MC) implementation by comparing the apparel brands' current status with consumers' expectation. One hundred apparel brands' practitioners and 116 consumers were surveyed in this research. First, we found that, on the basis of the five stages of MC presented by Pine(1993), apparel brands' MC stages were identified. Then, customers' expectation levels were examined according to the five stages. When compared the gap between the customers' expectation level and the apparel brands' implementation, consumers' expectation of MC was significantly higher than the implementation level by apparel brands for the stage 2(customized products creation), the stage 5(modular production). Second, by conducting a factor analysis with the scales measuring the MC activities of the five stages, apparel brands' current MC strategies could be classified as 'mass customized strategy', 'quick response strategy', 'MOT(moment of truth) customized strategy', and 'individualized service strategy.' Apparel brands showed significant differences in mass customized strategy, quickresponse strategy, and MOT customized strategy according to their product characteristics. Finally, consumers' expectation level of MC strategies was significantly different by their characteristics such as shopping orientation.

A Study on the Development of Performance Indicators in the Community Business (커뮤니티 비즈니스 성과지표 개발연구)

  • Kim, Myung-Jin
    • The Journal of the Korea Contents Association
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    • v.17 no.6
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    • pp.22-31
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    • 2017
  • This study has begun with the perception that proper measuring system is required to grow community business in equilibrium and to grope for some developmental directions of it. First, for effective performance evaluation of community business, the study developed a performance evaluation model based on balanced score cards, and to apply validity analysis and analytic hierarchy process (AHP) by classifying. Second, the relative importance of the second indicator for each of the first aspects shows that participation of local residents and in the aspect of person interested, satisfaction of inner education in the aspect of learning and growth, shortening of work process in the aspect of inner process, and sales per head in the aspect of substantiality were high in relative importance. Third, in the result of calculation of overall weight for each aspect, participation of local residents, a business connection to the community, sales per head were ranked in the upper group. Thus, it's now necessary to have management support through fostering intermediate support organizations in community business which has been bureaucratic, and improvement of product and service through connection with outside consulting agencies and strategic alliance with the leading businesses is required.

Determinants of Health Care Expenditures and the Contribution of Associated Factors: 16 Cities and Provinces in Korea, 2003-2010

  • Han, Kimyoung;Cho, Minho;Chun, Kihong
    • Journal of Preventive Medicine and Public Health
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    • v.46 no.6
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    • pp.300-308
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    • 2013
  • Objectives: The purpose of this study was to classify determinants of cost increases into two categories, negotiable factors and non-negotiable factors, in order to identify the determinants of health care expenditure increases and to clarify the contribution of associated factors selected based on a literature review. Methods: The data in this analysis was from the statistical yearbooks of National Health Insurance Service, the Economic Index from Statistics Korea and regional statistical yearbooks. The unit of analysis was the annual growth rate of variables of 16 cities and provinces from 2003 to 2010. First, multiple regression was used to identify the determinants of health care expenditures. We then used hierarchical multiple regression to calculate the contribution of associated factors. The changes of coefficients ($R^2$) of predictors, which were entered into this analysis step by step based on the empirical evidence of the investigator could explain the contribution of predictors to increased medical cost. Results: Health spending was mainly associated with the proportion of the elderly population, but the Medicare Economic Index (MEI) showed an inverse association. The contribution of predictors was as follows: the proportion of elderly in the population (22.4%), gross domestic product (GDP) per capita (4.5%), MEI (-12%), and other predictors (less than 1%). Conclusions: As Baby Boomers enter retirement, an increasing proportion of the population aged 65 and over and the GDP will continue to increase, thus accelerating the inflation of health care expenditures and precipitating a crisis in the health insurance system. Policy makers should consider providing comprehensive health services by an accountable care organization to achieve cost savings while ensuring high-quality care.