• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.35 no.1
• /
• pp.57-65
• /
• 2012

The relationship between product quality/function and customer satisfaction has been considered an important point for the new product development. The seminal paper by Kano was the first to thoroughly address the non-linear relationship between product performance/function and customer satisfaction. In the analysis framework of the original Kano model, five factors are assumed, among which indifference factor occupies 40% in the classification scheme. When we analyze survey response using Kano model, many quality attributes can be resulted in indifference factor. This implies that some attributes which are meaningful tend to be classified as indifferent attributes for the customer satisfaction. In order to tackle this problem, a modified Kano model is proposed by reducing the indifference factor. The modified Kano model can be robust for the survey response. A survey is performed for the quality attributes of the smart phone. The response is analyzed and compared based on the original and modified Kano model. The surveyed quality characteristics of the smart phone are performance related attributes, application programs, functional attributes and subjective emotional quality attributes. Many quality attributes classified as indifference factor in the original model are classified as attractive, must-be, and expected factors, respectively.

• Proceedings of the Korean Society of Precision Engineering Conference
• /
• 2003.06a
• /
• pp.34-37
• /
• 2003

This paper proposes a BPM(Business Process Management) system framework for the NPD(New Product Development) of automotive suppliers. Recently many enterprises change their organization from function-oriented to process-oriented through BPR (Business Process Reengineering). Especially, based on quality systems like QS9000, it is required to documented business processes and continuously improve these processes for customer satisfaction. NPD, the most significant function for industrial competition, is reinforced by the best practices business process to satisfy the requirements of quality systems. The main objective of the paper is the development of the information system that supports the best practices process management. For this, first, we define the requirements of BPM system for NPD based on the viewpoint analysis, and then propose a DES (Design Execution System) framework based on dynamic workflow engine. The DES is addressed in the characteristics of a NPD business process, integrated project management, and process execution. A prototype DES system has been developed in the web environment. Its validity is demonstrated by applying it to an automotive supplier.

• The Transactions of the Korea Information Processing Society
• /
• v.4 no.7
• /
• pp.1719-1732
• /
• 1997

In the software development process, various development product are made in each phase of lifecycle. Formless software is visualized by products, and quality management is implemented by management for products. But, because standardization for products which is made in the development process is not established practically, developers use different development methodologies or documentation specifications. Therefore the reality is that quality evaluation is not implemented along standardized methodology or systematic process. In this paper, we constructed quality management system and designed and implemented analysis phase quality evaluation toolkit. We constructed quality external and internal character to evaluate software quality for quality management and constructed relational metrics and system of qualitative quantitative evaluation element items and, under these systems, we constructed quality evaluation toolkit and Implemented functions and evaluated products.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.40 no.3
• /
• pp.27-37
• /
• 2017

As the global uncertainty of manufacturing has increased and the quality problem has become global, the recall has become a fatal risk that determines the durability of the company. In addition, as the convergence of PSS (product-service system) product becomes common due to the development of IT convergence technology, if the function of any part of hardware or software does not operate normally, there will be a problem in the entire function of PSS product. In order to manage the quality of such PSS products in a stable manner, a new approaches is needed to analyze and manage the hardware and software parts at the same time. However, the Fishbone diagram, FTA, and FMEA, which are widely used to interpret the current quality problem, are not suitable for analyzing the quality problem by considering the hardware and software at the same time. In this paper, a quality risk assessment model combining FTA and FMEA based on defect rate to be assessed daily on site to manage quality and fishbone diagram used in group activity to solve defective problem. The proposed FTA-FMEA based risk assessment model considers the system structure characteristics of the defect factors in terms of the relationship between hardware and software, and further recognizes and manages them as risk. In order to evaluate the proposed model, we applied the functions of ITS (intelligent transportation system). It is expected that the proposed model will be more effective in assessing quality risks of PSS products because it evaluates the structural characteristics of products and causes of defects considering hardware and software together.

• Journal of Information Technology Applications and Management
• /
• v.30 no.2
• /
• pp.1-18
• /
• 2023

Recently, as technology development has accelerated and product life cycles have been shortened, it is necessary to derive key product features from customers in the R&D planning and evaluation stage. More companies want differentiated competitiveness by providing consumer-tailored products based on big data and artificial intelligence technology. To achieve this, the need to correctly grasp the required quality, which is a requirement of consumers, is increasing. However, the existing methods are centered on suppliers or domain experts, so there is a gap from the actual perspective of consumers. In other words, product attributes were defined by suppliers or field experts, but this may not consider consumers' actual perspective. Accordingly, the demand for deriving the product's main attributes through reviews containing consumers' perspectives has recently increased. Therefore, we propose a review data analysis-based required quality methodology containing customer requirements. Specifically, a pre-training language model with a good understanding of Korean reviews was established, consumer intent was correctly identified, and key contents were extracted from the review through a combination of KeyBERT and topic modeling to derive the required quality for each product. RevBERT, a Korean review domain-specific pre-training language model, was established through further pre-training. By comparing the existing pre-training language model KcBERT, we confirmed that RevBERT had a deeper understanding of customer reviews. In addition, all processes other than that of selecting the required quality were linked to the automation process, resulting in the automation of deriving the required quality based on data.

• Proceedings of the Korean Society of Precision Engineering Conference
• /
• 2011.06a
• /
• pp.713-714
• /
• 2011

• Asia pacific journal of information systems
• /
• v.11 no.4
• /
• pp.1-25
• /
• 2001

Manufacturing firms face a paradigm shift from industrial systems driven by efficiency to post-industrial systems where success depends on a quick-response to customer demands for a variety of high-quality products. In essence, time is becoming a critical dimension for competition. New information technologies allow many firms to pursue time-based competitive strategies. The purpose of this research is to investigate the relationship among the types of information technology, behaviors of suppliers, the structures of new product development processes, and the competitiveness of the firms. The data for this study were collected from 96 Korean manufacturing firms that have implemented certain types of information technologies. Research results from LISREL analysis confirm that the competitiveness comes from product innovation capabilities and innovative product development process. But the linkage between the information technologies and the firms' competitiveness proves to be indirect. Suppliers, organizational culture related to IT, and some other factors also have indirect impact on the competitiveness. A summarized report of other findings is provided as well.

• Journal of the Korea Furniture Society
• /
• v.14 no.2
• /
• pp.41-51
• /
• 2003

With rapidly changing modem information technology, the structure of our lifestyle has underwent much changes in our society. One of these changes is an immense distribution of computer desks, which became necessities of life in various organizations, companies and public offices as well as at home. Therefore, many companies are faced with the necessity of bringing about a new product with esthetic needs and new functions and come to have opportunities to make profits from top-quality products based on competitive design development. The academic design support program in collaboration with industry can provide design-related industry with a design assistance for a new product development, in addition, it can give to the professional faculty of the college the chances to contribute to advancement of design industry of the nation. To accomplish the need and purpose of this research, the design development of unified computer desks was carried out with the introduction of life-long Universal design concept named ‘Design For All.’ The theoretical background of this study researched all the literature on the terms definition of a computer desk, the concept and definition of Universal design and design support program in collaboration with industry and performed data analyses for a product development through an analysis of domestic products and a benchmarking of foreign products. On the basis of these theoretical background and analysis results, this research brought out a new product through designing processes and the information of this production could be utilized via the feedback of a new product. That is, this research was done for a practical use.

• CDE review
• /
• v.9 no.3
• /
• pp.31-35
• /
• 2003

Product Data Management(PDM) is a tool that helps engineers and others manage both data and the product development process. Now a day, automotive industry is interested in PDM for their product's quality and cost. In this study, we introduce about samlip PDM construction instance. This case explains the demanded function of PDM and the detail implementation methodology for automotive company.

• Information Systems Review
• /
• v.7 no.2
• /
• pp.117-128
• /
• 2005

This study proposes an integrated monitoring system for data reliability improvement in a steel manufacturing industry. The data obtained from existing steel manufacturing process is not micro data which is gathered at the occurring point, but average value (macro data) which is gathered from the occurring point to ending point. This kind of macro data is not only difficult for a detailed analysis for an error causing factor, but it might cause a fatal influence as well on the quality of produced goods even if the error is within an error tolerance. And during the process of steel production, thousands of data is produced in a second, thus requiring database plan to manage abundant amount of data. Therefore, the following proposed system is capable of collecting as well as analyzing all the data generated from the process of product production. And the system was able to raise the efficiency of the database server by planning the database to handle large capacity data. Also, by applying web-based technology, inquiries and analysis of data with no limit on time and space was possible with PC connected to the intranet. Hence, the system was able to work on effective quality improvement of manufactured products, plus able to raise the reliability of the product. Also, accumulated data from long period of time was used for fundamental material for new controlling model, operation technology, and new product development.