• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.36 no.4
• /
• pp.38-44
• /
• 2013

Smart phones have brought rapid changes in this competitive world. Smart phone application developers are trying their best to consider the customer requirements in the most efficient way while considering all its attributes. However smart phone service quality has been given less consideration comparatively during the last few years. This paper proposes a measurement method for improving service quality of smart phone application. This method combines the service quality performance model (SQPM) and process capability index (PCI). The service quality performance model is used to identify service items that require improvement. Process capability index is used as a measure for prioritization of those improvements. Case study was carried out to search out important communication application service attributes. customer satisfaction level data was collected for users who used the application service. A total of twenty four service attributes were found during this survey. Using the joint approach of SQPM and PCI, five significant service attributes were prioritized for service quality improvement.

• Advanced Composite Materials
• /
• v.18 no.4
• /
• pp.327-338
• /
• 2009

In this paper, through an evaluation process conducted on several designs of mini-LIPCA (Lightweight Piezo-Composite curved Actuator), an optimal design of a mini-LIPCA has been proposed. Comparing with the LIPCA-C2, the design of the mini-LIPCA comes with reduced overall size and a thinner active layer. Since a variation in the number and lay-up of fiber composite layers may strongly affect the performance of the device, one is able to configure several designs of mini-LIPCA. The evaluation process is then followed in order to determine a configuration which characterizes the possibly optimal performance. That is, a design of a mini-LIPCA is said to be optimal if it is capable of producing a maximum out-of-plane displacement. The size of the LIPCA to be investigated was selected to be $10\;mm\;{\times}\;20\;mm$ in which the thickness of PZT plate is about 0.1 mm. The thickness of glass/epoxy and carbon/epoxy are about 0.09 mm and 0.1 mm, respectively. The evaluation process has been conducted thoroughly, i.e., analytical estimation, numerical approximation and the experimental measurement are all involved. Firstly, the design equation was used to calculate essential parameters of proposed lay-up configurations. Secondly, ANSYS, a commercial FEA package, was utilized to estimate displacement outputs of the actuators upon being excited. Finally, experimental measurements were able to verify the predicted results.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.14 no.1
• /
• pp.385-392
• /
• 2013

A key element of the fog warning system to prevent large traffic accidents is a visibility measurement device. Recently, the need for it that is similar to the human visual sense and cheap and accurate than expensive fog sensors is increasing. In this paper, we present the performance evaluation and the economic analysis of the Road Visibility Measurement System (RVMS), which is developed for measuring the road visibility through a CCTV camera. For experiments, we have installed a CCTV camera, a fog sensor, and visibility signs at the Yeo-ju Test Road on the Central Inland Expressway. We evaluated the measurements from RVMS and the fog sensor based on observations. The result shows RVMS outperforms the fog sensor with respect to measurement stability and correctness. We also show RVMS has higher economic feasibility and various applications. RVMS can prevent the traffic accidents caused by severe fog and enhance the process of the wide-area visibility information system significantly.

• Journal of Korean Society for Quality Management
• /
• v.29 no.3
• /
• pp.79-85
• /
• 2001

Estimation of the process deviation is an important problem in statistical process control, especially in the control chart, process capability analysis or measurement system analysis. In this paper we suggest the use of the Gini's mean difference for the estimation of the process deviation when we design the control limits in construction of the control charts. The efficiency of the Gini's mean difference was well explained in Nam, Lee and Jung(2000). In this paper we propose an $\overline{X}$ control chart which use the control limits based on the Gini's mean difference. In various classes of distributions, the proposed control chart shows food performance.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.23 no.58
• /
• pp.113-118
• /
• 2000

Estimation of the process deviation is an important problem in statistical process control, especially in the control chart, process capability analysis or measurement system analysis. In this paper we suggest the use of the Gini's mean difference for the estimation of the c, the measure of the process deviation through a lots of simulations in various types of distributions. The Gini's mean difference uses the differences of all possible pairs of data. This point will improve the efficiency of estimation. In various classes of distributions, the Gini's mean difference shows good performance, in sense of bias of estimates or mean squared errors.

• Proceedings of the Korean Society of Machine Tool Engineers Conference
• /
• 2000.10a
• /
• pp.326-331
• /
• 2000

This paper describes the statistical analysis techniques for the surface roughness assessment of polished surfaces. In experiments, the polishing process of the sample surfaces which are manufactured by ball end mill is consist of two steps; the cusp removal process and the surface finishing process. For the cusp removal process, the criterion of cusp removal was established from the power spectrum analysis to assess the change of the cusp removal rate. For the finishing process, the surface was polished by the rotational CBN tool and vibration wood tool. And the surface quality of polished surface was assessed using the functional parameters based on the statistical values of surface profiles. Consequently, the surface finish performance of the polished surface using the vibration wood tool was improved.

• Journal of the Korean Society for Precision Engineering
• /
• v.8 no.3
• /
• pp.73-81
• /
• 1991

There have been many studies on chatter vibration in machining but there seems to be no regulations to decide the commencing point of chatter objectively. The development of an objective method which can estimate and detect chatter commencement is very much in need for automatic manufacturing systems, dynamic performance tests for machine tools, so on. In this study, therefore, the estimation and the in-process detection of chatter have been experi- mentally investigated for the turning process. As a result, the commencing point of chatter can be decided from the behavior of the maximum amplitude of the dynamic component of cutting force, where the maximum amplitude is suddenly increasing with the chatter commencement. Then the commencing point of chatter can be estimated practically by this method before the occurrence of excessive vibration. Also, it is possible to detect the occurence of chatter vibration through the in-process measurement, by monitoring the maximum amplitude of the dynamic component of cutting force.

• Industrial Engineering and Management Systems
• /
• v.11 no.3
• /
• pp.233-240
• /
• 2012

The implementation of business process management (BPM) systems in large number of business organizations transforms BPM system into such a level of maturity and tends to collect large repositories of business process (BP) models. This issue encourages BP flexibility that leads to a large number of process variants derived from the same model, but differing in structure, to be stored in the large repositories of BP models. Therefore, the repositories may include thousands of activities and related business objects with variation of requirements and quality of service. It is a common practice to customize processes from reference processes or templates in order to reduce the time and effort required to design and deploy processes on all levels. In order to address redundancy and underutilization problems, a generic process model, called as reference BP, is absolutely necessary to cover the best of process variants. This study aims to develop multiple-objective business process genetic algorithm (MOBPGA) to find a set of non-dominated (Pareto) solutions of business reference model to enhance conventional approach which considered only a single objective on creating BP reference model by using proximity score measurement. A mixed-integer linear program is constructed to evaluate performance of the proposed MOBPGA on small-scale problems by using standard measures for multiple-objective techniques. The results will show the viability of applying MOBPGA in terms of simultaneously maximizing proximity score measurement, minimizing total duration, and total costs of the selected reference model.

• Journal of Internet Computing and Services
• /
• v.16 no.3
• /
• pp.117-126
• /
• 2015

The concept of Creating Shared Value (CSV) has emerged as a solution for companies' sustainable growth and social problems through collaboration of business activities and social demand. Therefore, studies on shared value creativity and measurement of companies' performances are required. However, most recent studies have applied the CSV concept to existing business models or measure shared value considering only economic value. Few studies have considered the appropriateness of applying the CSV or discussed performance measurement with respect to industry characteristics. This study selects the industry expected to have the greatest created value with applying the CSV, and then suggests measurement of performance in this industry. First, through the expert interview, the study selects one from among South Korea's 10 main industries, which is expected to solve social demand through convergence with the IT industry, and to create new value for a traditional industry. The Home Appliance industry was selected as appropriate, because it has industrial growth stagnation under the smart environment. Moreover, it is facing problems such as energy savings and environmental issues. The study goes on to suggest, based on Michael Porter's three strategic levels, measurement variables of the value creation process and performance. This study has limitations from an empirical perspective. However, as the interest of applying CSV to business is growing, it is meaningful to explore the CSV strategies activities and measurement performance based on industry-specific characteristics.

• Journal of the Korean Society of Industry Convergence
• /
• v.23 no.5
• /
• pp.747-756
• /
• 2020

In recent years, measurement in a smart-phone environment is attracting attention in various fields due to its easy set-up process, various functions, convenience and expandability. Even in the field of safety evaluation and maintenance of large-scale infra-structures, the appropriate application of these effective and convenient measurement techniques can be of great help. In this paper, an experimental study was conducted to investigate the effectiveness, problems and complementary methods of applying smart-phone accelerometers to the measurement in infra-structure such as bridges. In model bridge subjected to impact and moving loads, the measured accelerations using a smart-phone and a professional accelerometer were directly compared in time domain. And the statistical and frequency characteristics of the measured signal and transfer function were also examined in frequency domain. The results show that the accuracy of measurement using smart-phone sensor is primarily affected by its incomplete sampling performance. In conclusion, smart-phone sensors cannot be considered suitable for precise assessment, where measurements must be accurate over a wide frequency range, but we can say that the technique is still useful and fairly accurate for some purpose over a limited frequency range, such as the low pass frequency range, which is a major concern for civil structures.