• The Journal of the Korea Contents Association
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• v.20 no.4
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• pp.396-405
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• 2020

In this study, we used the big data of Voice of Customer (VOC) related to high-speed Internet products to look at the causes of perceived quality and the possibility of proactive service. In order to verify the possibility of proactive service, we collected VOC data from 13 facilities and equipment of a mobile communication service company, and then conducted 𝒙² test to verify that there was a statistically significant difference between the actual VOC observation values and expected values. We found statistical evidence that proactive service is possible through real-time monitoring for the six disability alarms among the 13 facilities and equipment, which are FTTH-R Equipment ON/OFF, FTTH-EV Line Error Detection, Port Faulty, FTTH-R Line Error Detection, Network Loop Detection, and Abnormal Limiting Traffic. Companies are able to adopt the proactive service to improve their market share and to reduce customer service costs. The results of this study are expected to contribute to the actual application of industry in that it has diagnosed the possibility of proactive service in the telecommunication service sector and further suggested suggestions on how to provide effective proactive service.

• Journal of Service Research and Studies
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• v.6 no.4
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• pp.101-118
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• 2016

With regards to CSR, Proactive CSR has been less researched in small & medium enterprises(SMEs). This research examines empirically the relation between SME's organizational capabilities, proactive CSR and corporate performance as well as a mediating role of proactive CSR between capabilities and corporate performance. Using quantitative data collected from 485 SMEs in Korea, we find that all specified capabilities are positively related with adoption of proactive CSR by SMEs and that proactive CSR is, in turn, associated with an improvement in corporate performance. In addition, we also find a mediating role of proactive CSR on the relationship between organizational capabilities and performance. The study is likely to contribute to both SMEs CSR strategy and RBV research.

• Journal of Distribution Science
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• v.22 no.8
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• pp.137-145
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• 2024

Purpose: This paper aims to reveal similarities and differences in behaviors in negative consumer-brand relationships. Thus, we focused on consumer motivation which includes intensity and direction of behaviors. The motivation for negative customer behavior has been discussed in the context of brand hate, but there is only limited research that has tried to measure it using quantitative methods. We are trying to measure customers' motivation in negative consumer-brand relationships and reveal the relationship between in-field customers' negative behaviors. Research design, data, and methodology: We adopt Reactive-Proactive aggression to measure the motivation of customers' behaviors in a negative consumer-brand relationship. Also, to reveal the relationship between in-field behavior and customer aggression, we survey Korean game communities to reactive-proactive aggression and behaviors, whether they participate, in each observed behavior during the serial negative consumer movements that occurred in the Korean game industry. As a methodology, we run multinomial logistic regression. Results: We observed 9 behaviors in this case, and we found that reactive-proactive aggression is related to participation and motivation of these behaviors. Conclusions: We suggest the potential of reactive-proactive aggression as motivation for customers' complex negative behaviors. Based on this potential, we hope reactive-proactive aggression could be used to reveal similarities and differences in behaviors in negative consumer-brand relationships.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.30 no.6C
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• pp.457-464
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• 2005

Recently, Portable Internet being standardized provides fast movement with wider service range than wireless LAN does. If Portable Internet service starts, many people will use Portable Internet and thus wireless traffic is going to increase. In Portable Internet, it is important to reduce handover latency to provide user with satisfactory service when handover occurs. In IEEE 802.16e, MSS sends its own security context information to one Base Station which it will move to reduce handover latency. But this is not suitable in the situation that the BS doesn't know the security context. To reduce handover latency of proactive caching method that is to send security context information to adjacency Base Stations in advance has been proposed by[4]. In this paper we propose effective traffic management algorithm to reduce signaling network traffic caused by proactive caching method.

• Journal of Internet Computing and Services
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• v.11 no.1
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• pp.153-165
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• 2010

In this paper, we proposed a Proactive Application Service Engine (PASE) supporting tailor-made distributed application services based on the Distributed Object Group Framework (DOGF) efficiently managing distributed objects, in the viewpoint of distributed application, composed application on network. The PASE consists of 3 layers which are the physical layer, the middleware layer, and the application layer. With the supporting services of the PASE, the grouping service manages the data gathered from H/W devices and the object's properties for application by user's request as a group. And the security service manages the access of gathered data and the object according to user's right. The data filtering service executes the filtering function to provide application with gathered data. The statistics service analysis past data. The diagnostic service diagnoses a present condition by using the gathered data. And the prediction service predicts a future's status based on the statistics service and the diagnostic service. For verifying the executability of the PASE's services, we applied to a greenhouse automatic control application in ubiquitous agriculture field.

• The KIPS Transactions:PartC
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• v.18C no.2
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• pp.103-110
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• 2011

Although a mobile Internet telephony service becomes popular with the rapid propagation of smart phones, its service quality management system has not been prepared enough yet. For successful settlement and deployment of the mobile Internet telephony service in future, a strict service quality management is required. The service quality management using a specific measurement equipment has limitations that real-time monitoring is impossible. In this paper, therefore, we propose a proactive service quality management system for the mobile Internet telephony service and develop a software for its implementation. The developed software is verified by comparing the measurement results from the developed software to those from the softwares commonly used, and it is proved that the developed software is quite reliable.

• Journal of the Korea Society of Computer and Information
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• v.15 no.8
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• pp.127-139
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• 2010

The concept of Web 2.0, which means that internet users are producers and also consumers is evolved according to the development of web service technology. In the Web 2.0 space, the enormous amount of web contents are produced using many social web services. Proactive display system supports various types of users's web contents. Unfortunately, private web contents sharing facility is imperfect to date. In this paper, we develop a proactive display application which identifies people, displaying their social contents such as blogs and open cafes through wide display devices or multi-media players in physical spaces. For this, we develop a social contents presentation server where users can register their profiles and information on the social contents to be shared through the developed application. Also, we develop a social contents presentation client that proactively identifies the user in close proximity and displays the user's social contents through an intuitive user interface in physical spaces. In addition, we develop an on-the-spot feedback service which supports posting various types of replies and an on-the-spot scrap service which specifies direct sharing of the contents through the intuitive user interface.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.11
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• pp.401-411
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• 2020

This study aims to analyze the agreement of service innovation using contingency approach (manager personality, organizational structure) moderated by leadership agility. The study has been carried out on Islamic banking companies' managers in Indonesia, from East Java and Yogyakarta region using purposive sampling technique with questionnaire and interviews as the method of data collection. The total number of respondents in the sample is 184. This sample is then analyzed using Euclidience Distance Simple Regression and Simple Regression Moderation method. The results prove that: (1) there is a partial fit between incremental strategy with reactive personality and mechanical organizational structure, which increases the service performance; (2) there is a partial fit between radical strategy with proactive personality and organic organizational structure, which increases the service performance; (3) leadership agility is able to strengthen the fit of the relationship between incremental innovation strategy and reactive personality toward service performance; (4) leadership agility is able to strengthen the fit the relationship between radical innovation strategy and proactive personality toward service performance; (5) leadership agility is able to strengthen the fit of the relationship between incremental innovation strategy and mechanical organizational structure toward service performance; and (6) leadership agility is able to strengthen the fit of the relationship between radical innovation strategy and organic organizational structure toward service performance.

• Journal of the Semiconductor & Display Technology
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• v.20 no.2
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• pp.121-125
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• 2021

Cloud service has the characteristic that it must be always available and that it must be able to respond immediately to user requests. This study suggests a method for constructing a proactive and autonomous quality and performance management system to meet these characteristics of cloud services. To this end, we identify quantitative measurement factors for cloud service quality and performance management, define a structure for applying a time series framework to cloud service application quality and performance management for proactive management, and then use big data and artificial intelligence for autonomous management. The flow of data processing and the configuration and flow of big data and artificial intelligence platforms were defined to combine intelligent technologies. In addition, the effectiveness was confirmed by applying it to the cloud service quality and performance management system through a case study. Using the methodology presented in this study, it is possible to improve the service management system that has been managed artificially and retrospectively through various convergence. However, since it requires the collection, processing, and processing of various types of data, it also has limitations in that data standardization must be prioritized in each technology and industry.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.33 no.3
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• pp.487-498
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• 2023

Security incidents using vulnerabilities in cloud services occur, but it is difficult to collect and analyze traces of incidents in cloud environments with complex and diverse service models. As a result, the importance of cloud forensics research has emerged, and infringement response scenarios must be designed from the perspective of cloud service users (CSUs) and cloud service providers (CSPs) based on representative security threat cases in the public cloud service model. This simulated hacking-based proactive cloud infringement response framework can be used to respond to the cloud service critical resource attack process from the viewpoint of vulnerability detection before cyberattacks occur on the cloud, and can also be expected for data acquisition. Therefore, in this paper, we propose a framework for preventive cloud infringement based on simulated hacking by analyzing and utilizing Cloudfox, a cloud penetration test tool.