• 품질경영학회지
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• 제38권2호
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• pp.248-260
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• 2010

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements (;must-be, one-dimensional, attractive requirement) which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. In this paper, potential customer satisfaction improvement(PCSI) index was proposed using Kano model and CS coefficient. The PCSI index represents how much a product feature can increase the degree of customer satisfaction when the product feature is fully fulfilled. In order to explain the meaning of PCSI index, a case study for cellular phones is done. It is also discussed how to use the index strategically.

• 산업경영시스템학회지
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• 제36권3호
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• pp.25-33
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• 2013

This study investigates the current status of the green growth policies of Korean public corporations and proposes some potential improvement ideas. A set of twenty global green trends are first elicited by using classified macro trends of environmental changes. The green trends are categorized into four key issues based on which domestic and international research efforts are compared. The management performance reports of Korean public corporations are then throughly analyzed to evaluate the validity of their strategic green tasks in relevant to the global green trends. Finally, we suggest some potential government policies for enhancing the existing green growth businesses of public corporations.

• 품질경영학회지
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• 제45권2호
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• pp.261-274
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• 2017

Purpose: Classify quality assurance work for munitions as service quality attributes. And to derive service elements that need improvement to improve customer satisfaction through calculation of customer satisfaction coefficient. Methods: The quality assurance service for munitions is classified as service quality based on the Kano model through a questionnaire survey of workers in military service companies located in Busan and Kyung-nam areas. Investigate current customer satisfaction with service quality of defense quality assurance activites, and calculate customer satisfaction coefficient and potential customer satisfaction improvement index. Results: Identify current satisfaction levels for service quality of defense quality assurance activites and suggest service quality factors that should be improved to improve customer satisfaction. Conclusion: The service quality factor for the defense quality assurance service was classified into 13, and the customer satisfaction coefficient was lower than the satisfaction coefficient. When looking at the current level of customer satisfaction through the Potential Customer Satisfaction Index, attractive quality factors with PCSI indices were found to be necessary for service improvement.

• 한국농촌건축학회논문집
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• 제26권1호
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• pp.41-49
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• 2024

This study focuses on citizen-driven regional agenda and improvement projects, with a specific emphasis on the Yokohama Shimin Machi-bushin Project. The research aims to categorize the scope of citizens' thoughts and the objects for improvement, shedding light on the Analysis Methodologies of citizen-driven proposals for living environment improvement. It also highlights the diverse factors influencing citizens' perceptions of regional issues and the different approaches to addressing them. The paper discusses potential challenges and obstacles in implementing citizen-driven initiatives for community improvement and suggests ways to address them effectively. Overall, the study underscores the significance of citizen participation in community development and the need to understand their perspectives and thought processes in proposing and implementing community improvement initiatives.

• 복식문화학회:학술대회논문집
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• 복식문화학회 2004년도 International Conference
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• pp.125-127
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• 2004

• 한국정보과학회논문지:정보통신
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• 제28권2호
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• pp.236-241
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• 2001

패킷 쌍을 이용한 병목 대역 측정 방법중 Potential Bandwidth Filter를 이용하여 두 개의 패킷앞에 다른 패킷이 끼어 들어 생기는 시간축 압축현상 잡음을 제거하는 기법의 수렴 속도를 개선하는 방법을 제안한다. 본 논문에서는 Potential Bandwidth Filter에서 고정된 값으로 증가시켜 수렴시키는 방법 대신에 지수적으로 증가시키는 방법을 사용하여 수렴속도를 개선하였다. 또한 효과적인 필터의 성능유지와 변화되는 대역폭의 측정을 위하여 상한값(MAX)과 하한값(MIN)을 이용하여 Potential Bandwidth(PB)를 조절하였다. 실험 결과 본 논문에서 제안한 알고리즘이 기존의 알고리즘보다 45-89% 빠르게 수렴하는 것을 보였다.

• 한국태양에너지학회:학술대회논문집
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• 한국태양에너지학회 2008년도 추계학술발표대회 논문집
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• pp.332-336
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• 2008

The resource potentials biomass resources of South Korea are estimated as Preliminary stage using relevant National statistics. Biomass resources possibly be collected, used and converted to bioenergy in Korea are forest biomass, agricultural residue, livestock manure and municipal solid wastes. The potential biomass resources are classifying into total potential, available potential and technically feasible biomass resources, Total potential biomass resources in Korea are estimated to be around 140million tons of oil equivalent (toe). Available potentials are estimated to be around 11million annually. The technically feasible biomass resources with current technologies are estimated to be 2.3million toe annually. These estimated values are the minimum of all potentials since they are all estimated from explicit statistics. Although actually there exist huge amount of biomass on the land as well as in the sea, potential resources for bioenergy are believed to be limited. The potentials are to be inclosed with the improvement of bioenergy technologies.

• 대한간호학회지
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• 제34권5호
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• pp.663-672
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• 2004

Purpose: This study describes the ecological variables effect on child abuse potential and the results from a prevention program for parents with disabled children aiming at decreasing child abuse potential. Method: Data was collected from 30 parents with disabled preschoolers attending an early education center in a community. The program consisted of handouts, small group lectures, support group meetings on understanding the disabled child-parents relationship, communication skill improvement, non-punitive discipline techniques, and influences of child abuse. A non equivalent pre-post test design was employed. Result: Ecological variables, and parenting self-efficacy, had a significant effect on child abuse potential in parents with a disabled child. By regression parenting self-efficacy showed(27.1 %) child abuse potential. Both parenting self-efficacy and beliefs in corporal punishment directly related to (52.0%) child abuse potential in parents. The program was effective inbringing some positive changes on pareting self-efficacy beliefs in corporal punishment, and child abuse potential toward disabled children. However, marital discord was not significantly effected. Conclusion: Child abuse prevention programs should decrease thechild abuse potential in parents. Thus I recommend a child abuse prevention program development; for parents with disabled adolescents, and teachers in disabled child education.

• 한국도서관정보학회지
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• 제54권1호
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• pp.115-142
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• 2023

본 연구의 목적은 공공도서관 노인 서비스 품질의 품질 속성을 Kano 모델에 근거하여 분류하고 만족계수와 불만족계수를 도출해 서비스 품질의 우선 개선순위를 제시하는 것이다. 이를 위해 경상북도 의성군 A 도서관을 이용하는 노인이용자를 대상으로 LibQUAL+의 22개 문항으로 설문을 구성하였다. Kano 모델에 기반하여 LibQUAL+의 3가지 영역으로 부문별 품질 요인들을 분류하고 Timko의 고객만족계수를 통해 각 서비스 품질마다 이용자가 느끼는 만족 지수와 불만족 지수를 산출하였다. 이를 바탕으로 잠재적 고객 만족개선지수(PCSI Index)를 구해 실제 요구사항이 충족되었을 때 이용자 만족이 얼마나 개선될 수 있는지 파악하였다. 분석 결과 서비스 품질 속성은 매력적 품질 9개, 일원적 품질 7개, 무관심 품질 1개, 당연적 품질 5개로 분류되었다. 서비스 품질 개선 순위에서 1위는 '도서관 전자자료의 자유로운 교외접속', 2위는 '연구, 학습에 필요한 인쇄 및 전자저널 소장', 3위는 '필요한 정보를 찾을 수 있도록 하는 도서관 홈페이지'로 조사되었다. 연구 결과는 노인 서비스 제공 시 우선적으로 관리 및 개선해야 할 품질 요인을 제시하는데 활용될 수 있을 것으로 기대한다.

• Bulletin of the Korean Chemical Society
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• 제11권6호
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• pp.487-493
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• 1990

A complete potential profile of an electrical double layer is calculated from a distribution function of charged particles based upon a model where the effect of a charged electrode and the finite size of ion are explicitly included. Electrons which are distributed on the electrode surface are assumed not to penetrate the electrode/electrolyte boundary. Formation of the constant density regions and their effects on potential and the electrical double layer capacitances are studied in great detail. The distribution of surface electrons as well as the constant density regions are found to be essential in characterizing the electrical double layer. The introduction of the ion size into the prior electrical double layer model of an ideally polarizable electrode/point charged electrolyte system, shows a great improvement in its characteristics mostly at negative potential region.