• Journal of Distribution Science
• /
• v.14 no.3
• /
• pp.93-101
• /
• 2016

Purpose - Due to the heavy reliance on the human dependence, several factors such as attitude, behavior, emotional status and the quality of the service by the employees have been a decisive effect on the existence of a business in service industry. This study made use of the cases from the beauty salons in Korea, and tried to find out the meaningful results with following purposes. The purpose of this study is to find out the effects of psychological ownership with focusing on the employees in service industry. Therefore, this study is based on the literature reviews in the fields of psychological ownership, regulatory focus, and customer satisfaction. In particular, this study focuses on the regulatory focus with two parts. The two parts are composed of the promotion focus and prevention focus. Also, the relationship between the regulatory focus on employee and customer satisfaction was identified through empirical study. Mediating effects of regulatory focus were also studied, that is, the regulatory focus was on the relationship between psychological ownership and customer satisfaction. In conclusion, practical and intellectual implications were discussed for the growth and development in service industry. Research design, data & methodology - The survey for this study was conducted from November 15th to December 15th in 2015. The same amount of survey was given to both, the service providers and customers. For both of them, such as the service providers and customers, 260 questionnaires were distributed to them in total. After excluding the missing and unreliable responses for the exact analysis and process, 250 responses were collected and used in the research analysis. This study conducted a survey questionnaires, and the confirmatory analysis was used for the reliability and validity in this study. SPSS & AMOS programs were used for the analysis. Results - The first variable that was looked at from this study is the psychological ownership. The psychological ownership had positive effects on the performance both in improving focus and prevention focus. It indicates that this study supports the results from the previous studies. Second, the effects on the performance in improving focus and prevention focus for customer satisfaction were studied. As a result, the performance in improving focus had positive effect on customer satisfaction, but prevention focus did not have any positive effect. Third, this study looked at the mediating effect of regulatory focus on the relationship between the psychological ownership and the customer satisfaction, and only partly, they had positive effects on customer satisfaction. Conclusions - The results of this study showed that the psychological ownership has positive effects on regulatory focus both in performance improving focus and prevention focus. However, the mediating effects had partial positive effects on customer satisfaction and these results indicate that the service enterprises should focus on the employees' psychological ownership in order to maximize the customers' satisfaction.

• Management & Information Systems Review
• /
• v.39 no.2
• /
• pp.77-94
• /
• 2020

While the importance of the service industry has increased at the national economy level, the service rate and job satisfaction of the flight attendants in the aviation service industry are not high. In this regard, this study aims to recognize what factors can reduce their job stress in the emotional work environment, and how job stress affects their attitude and job performance. More specifically, the current study tries to investigate how flight attendants' positive psychological status affect their job stress, organizational commitment, and knowledge sharing in the aspect of job performance. The main five constructs in these interrelationships include the flight attendants' positive psychological capital, leader-member exchange(LMX), job stress, organizational commitment, and knowledge sharing. This study conducted a quantitative research with 390 questionnaire for flight attendants, and analyzed the data using SPSS/PC version 20.0 and structural equation modeling program of AMOS 20.0. The findings show that the favorable leader-member exchange relationship between flight attendants plays a significant role in lowering job stress, while high job stress has a negative effect on organizational commitment and knowledge sharing. The result also shows that personal positive psychological capital acts as a trigger to influence other factors. Therefore, this study suggests that it is essential for airlines not only to promote an organizational system to support the flight attendants' emotional work but also to maintain a positive psychological state for securing competitive human resources.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.20 no.10
• /
• pp.40-46
• /
• 2019

The purpose of this study is to investigate the effect of positive psychological capital on re-employment attitudes of youth in their 20s dealing with an unemployment rate of more than 10%. The effect of positive psychological capital on attitudes for re-employment was analyzed by domain, and is based on variables of positive psychological capital composed of self-efficacy, hope, resilience, and optimism. As a result, hope (3.64) was the highest on the scale; however, resilience (at 3.37) was the lowest. In the analysis of positive psychological capital, the university graduate group (3.89) was the highest. But, the high school graduate group (3.25) was the lowest. In the results for re-employment attitude based on education level, the university graduate group (4.93) was the highest, but the high school graduate group (3.80) was lowest. The main variables influencing re-employment attitude were (in order): hope, optimism, self-efficacy, and resilience. These factors have an explanatory power for the four variables of around 25%. Overall, young adults (in their 20s) have higher levels of positive psychological capital because they have a higher education level. Also, higher educated re-employed applicants have higher positive psychological capital and attitudes for re-employment, compared to the other groups.

• The Journal of the Korea Contents Association
• /
• v.15 no.2
• /
• pp.252-261
• /
• 2015

The aim of this study is to gain a better understanding of the relationship between the mental health and spiritual wellbeing of the wives of pastors by analyzing the influence of both negative and positive elements of mental health (depression and psychological wellbeing) and spiritual wellness. The findings of conducted survey and the analysis of its result on the 236 subjects to measure their psychological wellbeing, depression, and spiritual wellbeing are as follows: First, the verified result of the differences between depression, psychological wellness, and spiritual wellness depending on the demographic variables revealed that the satisfaction level of ministry uniquely showed a 5% level of significance. Second, depression showed a negative correlation with spiritual wellbeing, and a positive correlation with psychological wellbeing, which proves that rather than depression, psychological wellbeing possesses a greater influence on spiritual wellness. Third, a one-level increase of depression and psychological wellbeing had an influence on spiritual wellbeing by - 0.282 and 0.668 respectively. Lastly, the study categorized the subjects into two groups -- those who are satisfied with their ministry and those who are not -- to analyze the influence of the sub-factors of depression and psychological wellbeing on the sub-factors of spiritual wellness. As a result, both groups showed that depression had significant influence only on the existential wellbeing, while psychological wellbeing had an influence on both religious and existential wellbeing, and rather than depression, a negative state of mental health, a psychological wellbeing which is a positive state of mental health had a greater influence. The study also revealed that depression and psychological wellbeing had a greater influence on the group that is dissatisfied with their ministry than the group that is satisfied.

• Child Health Nursing Research
• /
• v.24 no.4
• /
• pp.506-516
• /
• 2018

Purpose: The purpose of this study was to investigate psychological capital, sense of community and stress in relation to school adjustment and to identify factors influencing school adjustment in middle school students. Methods: This study population consisted of 150 middle school students. Data were analyzed using t-test, analysis of variance, Pearson correlation coefficient, and multiple regression analysis. Results: The mean score for school adjustment in middle school students was 3.68 out of 5 points. School adjustment explained 34% of the variance in sense of community (${\beta}=.39$, p<.001), positive psychological capital (${\beta}=.35$, p<.001), academic performance (${\beta}=.26$, p<.001), and stress (${\beta}=-.21$, p<.001). Conclusion: The results of our research suggest that sense of community is an important variable influencing school adjustment in middle school students. Therefore, to promote school adjustment in middle school students, it is necessary to develop and implement active educational strategies promoting sense of community, positive psychological capital, academic perfomance, and controlling stress.

• East Asian Journal of Business Economics (EAJBE)
• /
• v.8 no.2
• /
• pp.43-56
• /
• 2020

Purpose - This study is regarding customer service environment in casino marketing under a study on the factors affecting casino tourist satisfaction based on casino tourists' various needs. Research design and methodology - The study of casino tourism policy factors is proceeded by interviewing tourists of Macao casino. A total of 220 copies were distributed and 193 copies were collected, but 13 copies were not conceded due to insincere responses, and a total of 180 cases were analyzed for this study. Based on the analysis results, the casino tourism policy factors were derived through satisfaction level of casino tourist service as follows. Results - Firstly, the casino tourist satisfaction is a positive influence on casino visits, so efforts should be made to enhance tourist satisfaction when establishing cultural experience programs and casino marketing strategies. Casino culture for tourist should be matured to develop casino tour. In order to increase the satisfaction level of revisiting casino resorts, various cultural products such as clean environment should be developed to enhance the satisfaction level of casino visitors in the future. Secondly, a positive impact of cultural, experiential visits and psychological motivations affect to tourists' psychological stability through cultural experiences as well as casino games. Thirdly, casino tourist satisfaction has been shown to provide a positive impact on behavior intention. Conclusions - Based on the results of this research, the marketing of casino tour is to identify tourists' needs and increase satisfaction.

• The Journal of the Korea Contents Association
• /
• v.20 no.9
• /
• pp.494-502
• /
• 2020

This study is a phenomenological study conducted to gain a deeper understanding of the positive psychological capital experience of the elderly women who participated in the long-term movement. In Korea, women are eight years older on average than men, and two-thirds of the elderly in need are women, so research on the issue of women and senior citizens is urgent. The research participants include seven female senior citizens from the Seoul-based sports center. The data collection was conducted through in-depth interviews once for 90 to 180 minutes and twice per participant from March to May 2020, and was analyzed using the phenomenological research method of Colaizzi. The analysis results showed that regular life, relationship and interest life, changing life, and satisfying life were factors that acquired and developed positive psychological capital for elderly women, which were possible only if they maintained their health, regularity and relationship. The experience of participants who achieved successful aging by acquiring positive psychological capital through exercise is suggested as a solution to aging social problems, and furthermore, it is expected to serve as a healthy guide for successful aging for young and old people ahead of their old age.

• Journal of Digital Convergence
• /
• v.20 no.3
• /
• pp.497-505
• /
• 2022

This study aimed to investigate the effect of Grit and positive psychological capital on job engagement in general hospital nurses. Participants were 159 nurses working at General Hospital in Gangwondo Province and data were collected from April 9 to 21, 2020. Data were analyzed by t-test, one-way ANOVA, Pearson's correlation coefficient, and hierarchical multiple regression using SPSS version 24.0. Job engagement was correlated with perseverance efforts and positive psychological capital. The factors influencing job engagement were self-efficacy (β=.23, p=.029) and optimism (β=.28, p=.001) with 41.8% explanatory power (F=12.34, p<.001). Therefore, in order to improve job enthusiasm, further study is necessary to develop and apply the positive psychological capital improvement program and identify its effect.

• Journal of Korean society of Dental Hygiene
• /
• v.24 no.3
• /
• pp.263-270
• /
• 2024

Objectives: The purpose of this study is to identify the effects of dental hygienists' cooperation and compensation satisfaction on job embeddedness through positive psychological capital, and to provide basic data on ways to improve the welfare of dental hygienists and the quality of medical services. Methods: From July 1 to 20, 2023, a questionnaire survey was administered to 206 dental hygienists via an online link. SPSS Statistics ver. 22.0 was used to conduct the frequency analysis, t-test, one-way ANOVA, Pearson's correlation coefficient, multiple regression analysis and hierarchical multiple regression. Results: Factors influencing dental hygienists' job embeddedness were type of compensation satisfaction (β=0.362, p<0.001), intangible compensation satisfaction (β=0.190, p<0.001), cooperation between dental hygienists (β=0.178, p<0.05), and age (β=0.112, p<0.05). Positive psychological capital was found to have a complete mediating effect on work cooperation in the effect of dental hygienists' job embeddedness (p>0.05), and partial mediating effect on compensation satisfaction (p<0.01). As a result of the Sobel test, it was confirmed that it was statistically significant as dental hygienist work cooperation (Z=2.339, p=0.019), dentist work cooperation (Z=1.985, p=0.047), intangible compensation satisfaction (Z=2.286, p=0.022), and type compensation satisfaction (Z=1.980, p=0.048). Conclusions: In order to improve the work environment of dental hygienists, develop programs to improve positive psychological capital, secure access to education, and various related studies are needed.

• Management & Information Systems Review
• /
• v.34 no.5
• /
• pp.233-249
• /
• 2015

The role of positive psychological capital of an organizational member on organization effectiveness has received serious attention from researchers. However, the previous research has focused mainly on the direct effect of positive psychological capital on organization effectiveness, not paying enough attention on a mediating or a moderating role in their relationship. The purpose of this study is to finding out relationship between employees' positive psychological capital and job satisfaction, organizational commitment and the mediating role of positive emotion. Based on advanced literature, we regard positive psychological capital as four factors, self-efficacy, hope, optimism and resilience. We tested the proposed relationships using date from 350 employees in Chinese firms. The main finding are as follows: First, self-efficacy, hope, optimism, resilience has a significant positive effect on organizational commitment, job satisfaction and positive emotion. Secondly, self-efficacy, hope, optimism, resilience influence directly and indirectly on organizational commitment, job satisfaction. Positive affect plays a mediating role between variables.