• Journal of Digital Convergence
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• v.16 no.9
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• pp.503-512
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• 2018

The purpose of this study was to empirically investigate the relationship among physical education professor-trust, attitude in physical education and self-management which pre-service elementary school teachers perceive. For this purpose, data from 328 students in universities of education located nationwide were collected and analyzed. Descriptive statistics analysis, reliability analysis, correlation analysis were conducted on the collected data by using IBM SPSS 23.0 statistical program, and confirmatory factor analysis and verification on structural equation model were conducted by using IBM AMOS 23.0 program. Through this research process, following conclusions were obtained; First, prospective elementary school teachers' confidence in physical education has a significant effect on attitude in physical education. Second, prospective elementary school teachers' attitude in physical education has a significant effect on class satisfaction. Third, prospective elementary school teachers' confidence in physical education has a significant effect on class satisfaction.

• International Commerce and Information Review
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• v.10 no.2
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• pp.211-232
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• 2008

This research intends to explore two questions: 1) how the service qualities of trade exhibitions affect the participant's satisfaction, and 2) how participation motivation moderates the relationship's between the service quality and satisfaction. For this purpose, the service qualities were measured with respect to three components: 1) core services, 2) physical environments, and 3) personal services of trade exhibitions. The results showed that the core services had largest impact on the participant's satisfaction among three components. The influence of the personal services was next strong, and the impact of the physical environment was weakest. Participation motivation was shown to moderate the effects of core services and personal services on satisfaction, but its moderating impact on the relationship between physical environments and satisfaction was not observed.

• The KIPS Transactions:PartD
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• v.12D no.6 s.102
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• pp.905-914
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• 2005

This paper suggests a healthcare home service system based on the distributed object group framework that can not only provide healthcare application services using the information obtained from the physical healthcare sensors and devices, and but also monitor and control these services remotely. The distributed object group framework supports the object group service, the interaction service between object groups and the real-time service in order to execute the healthcare application. Here object group means the unit of logical grouped objects or healthcare sensors and devices for a service. Our suggested system consists of 3 layers. The first layer presents the physical sensors and devices for healthcare, as a physical layer. The second layer lays the distributed object group framework, and the third layer, the upper's one, implements healthcare applications based on lower layers. With healthcare applications providing for this system, we implemented the location tracking service, the health information service and the titrating environment service. Also the integrated executing results of these services can be monitored and controlled via remote desktop systems or PDAs.

• Physical Therapy Korea
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• v.15 no.3
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• pp.53-61
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• 2008

The purpose of this study was to examine the path analysis of factors related to musculoskeletal diseases of shipbuilding workers by considering related factors synthetically. The survey was completed by 1,536 shipbuilding workers and except for poor responses, 1,532 were analyzed. The survey consisted of questions about lifestyle, duration of service, physical and mental stress, and musculoskeletal diseases. The collected data was analyzed with SPSS/PC+ (a descriptive statistics program) and with AMOS 4.0 (a statistical program for path modeling) to test whether the hypothesized path model fitted the collected data. The results of the correlation analysis showed that musculoskeletal disease was associated with duration of service (r=-.095), physical stress (r=.077), and mental stress (r=.602). The results of the hypothesized path model satisfied the criteria required in relation to fitting the collected data. Musculoskeletal disease was directly affected by mental stress but not by physical stress, duration of service and life style. Thus, it is suggested that reducing mental stress is a strategy for the prevention for musculoskeletal disease.

• Journal of Korean Society for Quality Management
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• v.44 no.1
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• pp.121-138
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• 2016

Purpose: Financial institute employees have various education programs for enhancing customer satisfaction. The purpose of this study is to explore critical factors that affect the service commitment in the financial institution and to propose the implication for employee's service involvement. Methods: This study is intended to identify how service quality of education, servicescape, and learning motivation affect the service commitment. The research model proposed in this study is tested via a survey of 322 employees for financial institution employees. Results: This study shows that tangibles, reliability, assurance and ambient condition, physical structure, symbolic artifacts and internal motivation, extrinsic motivation significantly influence education satisfaction. Tangibles, reliability and ambient condition, physical structure, symbolic artifacts and internal motivation significantly influence affective service orientation and that tangibles, reliability, assurance and extrinsic motivation significantly influence altruistic service orientation. It also verifies that education satisfaction affective service orientation, and altruistic service orientation positively affect service commitment. Conclusion: This study suggests critical factors to promote service commitment in the financial institute. It has focused on not only the service quality of education program, but also servicescape and learning motivation as the meaningful factors for increasing the employee's service involvement.

• Journal of Korean Physical Therapy Science
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• v.10 no.2
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• pp.153-162
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• 2003

The purpose of this study was to examine the working condition of physical therapists and the degree of job satisfaction. This study also was to identify the causes of job stress: to examine job stress and job satisfaction; and to find factors that affect job satisfaction for physical therapists in Korea. A self-administered questionnaire survey was conducted from February 17 to March 15 in 2003. Survey data was obtained from 255 therapists registered in Korean Physical-Therapists Association. Results were as follows: 1. The degree of job satisfaction was moderate. 2. The degree of stress with their work was a little high. 3. Duty itself is one of the main factors of job stress of physical therapists. Working atmosphere and the relationships with job colleagues turned to be closely related to the degree of satisfaction. 4. The longer their total term of service was and the older they are, the greater the satisfaction with work was. In conclusion, the physical therapists can be encouraged to do their work more energetically and voluntarily. At the same time, the feeling of mission can also grow by shortening of working hours, reducing the quantity of work, and offering more salary. It is also to recommend an effective performance of duty and the development of their medical service to be introduced.

• Journal of The Korean Digital Architecture Interior Association
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• v.12 no.3
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• pp.49-58
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• 2012

In Regarding urban geo-spatial information visualization in this study, visualization of physical attribute information is mostly related to the representation of spatial domain and physical objects, and visualization of non-physical attribute information has to do with visualizing citizens and their activity information in the physical environment. In particular, a citizen, one of the non-physical information attributes, is characterized by a constant mobility in the physical environment, and thus visualization of his/her activity information is vital in conveying information because this information may not be depicted with any given, fixed figures. In consideration of this difficulty, this study integrates interrelationship among urban space, human needs, social relations, and lifestyles into a 'high-tech' service where experience in time and space is possible. To analyze the web-service and visualization cases, the study has selected visualization indicators consisting of information representation objective, information representation means, and information representation result. The results of the case analysis through specific indicators set a range in information representation objective, means, and result, thereby forming a user-friendly environment in which representational results are readily available to users, and ultimately expanding the users' selection range coming with a variety of options. This study also assumes that a wide range of service provision is needed to reflect users' needs in developing urban geo-spatial service model, and the display of its results should visualize users' satisfaction to construct the best information needed to users.

• International Commerce and Information Review
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• v.17 no.3
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• pp.359-378
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• 2015

This study intends to provide strategic implication for enhancing trade show's competitiveness by analyzing its structural relationships among service quality, customer satisfaction and customer loyalty. In order to measure service quality factors influencing customer satisfaction and customer loyalty, the empirical analysis was conducted on three kinds of service quality (physical environment quality, interaction quality, outcome quality). The study results indicated that all of the physical environment quality, interaction quality and outcome quality had positive impacts on customer satisfaction. In relationship between service quality factors and customer loyalty, interaction quality and outcome quality showed positive impacts on customer loyalty, whereas physical environment quality did not. The customer satisfaction turned out to have positive impact on customer loyalty.

• The Korean Journal of Franchise Management
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• v.15 no.2
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• pp.1-15
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• 2024

Purpose: Service quality plays an important role in the credibility of consumer behavior as it enhances brand loyality in hospitality business. The objective of this study is to determine the effects of service quality, positive emotion, brand affection, and brand loyalty in restaurant sector by applying the S-O-R model. The study also introduces a new integrated structural model that combines service quality's dimensions of physical quality, interaction quality, and outcome quality. Research design, data, and methodology: This study was analyzed in a quantitative way using the survey results of 395 customers who had experience of visiting restaurants. All constructs were measured with multiple items developed and validated in prior studies. In this study, SmartPLS 4.0 was used to evaluate the research model. The reliability, convergent validity, and discriminant validity of the measurement tool were verified. Result: Result was found that service quality(physical quality, interaction quality, outcome quality) had a positive effect on positive emotion and brand affection. Also both of positive emotion and brand affection had a positive effect on brand loyalty. This study contributes to the service quality literature and has practical managerial implications.

• Fashion & Textile Research Journal
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• v.14 no.3
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• pp.413-422
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• 2012

This study is to verify the influence of salesperson's nonverbal communication on consumer emotions, and service quality in fashion shopping. This study sample is limited to Busan and Kyungnam Province's fashion shopping consumers. The responders included 239. Data were analyzed by frequency, factor analysis, and AMOS. As the results, kinesics, proxemics, paralanguage, and physical appearance are a major influence on positive consumer emotions that influence service quality. Kinesics and proxemics are a major influence on negative consumer emotions; however, paralanguage, and physical appearance are not a major determinant to influence negative consumer emotions; in addition, there is a direct link between negative consumer emotions and service quality. Also, consumer emotions mediated the relationship between nonverbal communication and service quality. Therefore, fashion firms should train employee manners to ensure that nonverbal communication is important in service encounters.