• 한국콘텐츠학회논문지
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• 제8권6호
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• pp.222-231
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• 2008

서비스 실패는 서비스 상품의 본질적인 특성 때문에 불가피하게 일어나게 마련이다. 서비스 기업들은 고객의 불만족을 초래하는 서비스 실패를 관리하기 위하여 서비스회복의 다각적인 노력을 하고 있다. 본 연구는 고객 개개인이 갖고 있는 가치 성향에 따라서 서비스 실패를 허용하는 수준이 다를 것이라고 가정하고 연구를 진행하였다. 실증적 연구를 통하여 밝혀낸 결과는 서로 다른 개인들의 가치 성향이 서비스 실패에 대하여 용인하는 정도에 차이가 있으며 이로 인하여 불만족의 수준도 달라진다는 것이다. 따라서 고객 성향의 효과적인 파악은 고객만족의 수준을 높이거나 최소한 고객 불만족의 수준을 낮출 수 있을 것이다.

• 보건의료산업학회지
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• 제8권2호
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• pp.89-100
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• 2014

The purpose of this study was to reveal association between medical service quality, consumer satisfaction, service value and customer loyalty. Medical service quality was composed of physical quality, personal quality, technical quality, procedural quality. We thought these factors affect to the consumer satisfaction, service value and customer loyalty. For this study, 221 dental patients in Busan and Ulsan are participated in this study. The data were analyzed with descriptive statistics, t-test, ANOVA, pearson's correlation coefficients, and stepwise multiple regression analysis with SPSS 18.0 program. In conclusion, we obtained the next results. First, the influencing factor in consumer satisfaction were physical quality(${\beta}$=.519), personal quality(${\beta}$=.262), procedural quality(${\beta}$=.110), adjusted $R^2$=.537. Second, the influencing factor in service value were physical quality(${\beta}$=.253), personal quality(${\beta}$=.251), technical quality(${\beta}$=.210), procedural quality(${\beta}$=.136), adjusted $R^2$=.401. Third, the influencing factor in customer loyalty were personal quality(${\beta}$=.343), physical quality(${\beta}$=.302), procedural quality(${\beta}$=.148), adjusted $R^2$=.398. As dental patients' desire to medical service quality becomes diversified, the analysis result is considered to help the future dental service management.

• 정보보호학회논문지
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• 제25권2호
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• pp.395-410
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• 2015

본 연구에서는 개인 정보별 노출시 피해를 정량적으로 산출할 수 있는 위험도를 정의한다. 제안 방법은 개인정보를 세분화 후, 각 개별 위험도를 산정한다. 또한 두 가지 이상의 정보가 복합될 경우의 추가되는 위협도 동시에 고려한다. 또한 개인 정보를 습득하고자 하는 공격자 유형별로 개인 정보의 가치를 구분하여 개인정보 노출시에 어떠한 공격에 취약한지를 알 수 있도록 하였다. 또한 노출 정도를 판별하기 위해 엔트로피 개념을 위험도 산출시 도입한다. 이를 바탕으로 페이스북 사용자들의 공개된 정보에 대한 위험도를 분석한다. 2만여명의 공개 정보를 분석한 결과, 페이스북 사용자는 평균적으로 스토커 공격에 취약한 것으로 보여졌다.

• 한국콘텐츠학회논문지
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• 제9권12호
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• pp.154-163
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• 2009

소비자의 라이프스타일 변화에 따라 최근의 광고들은 과거의 방식과 상당히 다른 특성을 지닌다. 본 논문은 개인의 가치성향이 광고 크리에이티브 소구 유형에 따라 소비자 태도에 미치는 영향에 대해 알아보고자 하였다. 개인의 가치성향이라는 변인은 크리에이티브의 방향을 제시하고 나아가 광고효과를 결정한다. 이러한 개인의 가치성향은 인쇄매체 뿐만 아니라 전파매체와 인터넷 매체에도 고려할 요소임이 분명하다. 본 연구에서는 개인의 가치성향에 따라 광고 소구유형별 소비자 태도를 알아보기 위해 338명의 대학생을 대상으로 실험을 수행하였다. 제품에 대한 관여도가 비교적 중간에 위치하는 MP3의 실험 광고물에 대한 소비자 태도를 분석하였다. 그 결과 개인주의 성향의 이성소구가 소비자 태도에 가장 큰 영향을 미쳤으며 그 다음으로는 집단주의 이성소구로 나타났다. 집단주의 감성소구는 부분적인 영향을 미쳤으며 개인주의 감성소구의 효과는 유의미하게 나타나지 않았다. 개인의 가치성향에 주안점을 둔 본 연구는 선행연구의 성격을 지닌다.

• 한국의류산업학회지
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• 제6권4호
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• pp.461-466
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• 2004

The purpose of this study is to examine the different purchasing behaviors of natural dyes according to the personal value orientation of the consumers in question. In addition, this study sets out the purchasing behaviors according to demographic variables. To collect data, this study surveyed 150 housewives living in Daegu in November 2003 using convenient sampling. SPSS 10.0 was used for the statistical analysis of the sampled data including basic statistics, factor analysis and multiple regression analysis. The results derived from this study are as follows : 1) The group that exhibited a more self-controlled value orientation prefers to purchase natural dyes. 2) Consumers with relatively high education backgrounds and in an older age group have preference in purchasing natural dyes.

• 한국컴퓨터정보학회논문지
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• 제23권9호
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• pp.141-156
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• 2018

The purpose of this study is how personal information violation risks affect the intention to use domestic cryptocurrency services. VAM(Value based Adoption Model) model is validated as a theoretical background, selecting perceived ease of use, perceived usefulness and perceived security as a benefit factors, and considers perceived cost, technical complexity, and risk of personal information violation risks as sacrifice factors. The method of this study used questionnaire survey to collect 150 data on user's perception on cryptocurrency services, and also performed a structural equation modeling method using by AMOS 23. The result of this paper shows that all hypotheses are accepted statistically significant except 2 hypothesis. This research is concluded that perceived value is affected on statistically positive impact on perceived ease of use, perceived usefulness and perceived security, and negative impact on risk of personal information violation risk, not statistically perceived fee and technical complexity.

• 복식
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• 제57권8호
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• pp.60-74
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• 2007

This study intends to examine the influencing factors in personal intention and show-off of make-up behavior. For the study, a questionnaire survey was conducted of 436 women in between their twenties to fifties residing in the Kyeongnam region. Obtained data were analyzed pearson's correlation coefficient and multiple regression analysis. The result is summarized as follows.; The influence on personal intention and show-off of make-up behavior can be described into 4 factors that are included in the decision making process of personal intention and show-off, in other words, the demographical characteristic, the body cathexis, the need and the clothing value. The demographic characteristics, the marriage status, the occupation status and the media contact had a direct influence on personal intention, and the educational background had a direct influence on show-off. The body cathexis did not have a direct influence on any subordinate factors of personal intention and show-off, but had indirect influence having the need as a parameter or had no influence having the clothing value as a parameter.

• 스마트미디어저널
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• 제8권1호
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• pp.9-18
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• 2019

4차 산업혁명 시대에 사물인터넷과 모바일을 통해 수집된 다양한 정보를 이용해 공공 및 민간영역의 새로운 비즈니스모델을 위한 빅데이터 산업이 각광을 받고 있다. 하지만, 개인정보 비식별화 조치를 통한 빅데이터 통합 및 분석를 수행하면서 개인프라이버시가 노출될 위험성을 여전히 가지고 있다. 최근 개인정보를 노출하지 않고 데이터의 가치를 유지하는 방법에 대한 연구가 진행되고 있다. 본 논문에서는 빅데이터산업 활성화를 위해 의료, 농업 등 산업별로 개인정보 보호체계가 필요함을 강조하였다. 비식별화된 개인정보의 적정성 평가 기준을 개인 민감정보 중심의 의료분야는 k-익명성 최소값을 일반적인 산업분야의 평균값 보다 높은 5 이상으로 설정해야하며, 농업분야에서는 개인별 민감정보범위에 개인소유 반려견이나 농지 정보를 포함시켜서, 산업별 특성에 맞게 개인정보 보호체계를 보완해야하며, 해당 산업의 특정지역을 대상으로 먼저 실증을 거처 전국적으로 확산하는 것을 제안한다.

• 복식
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• 제50권6호
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• pp.59-72
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• 2000

The Purpose of this study is to determine the effect of new generation adolescents' clothing consumption values on their evaluation of clothing products. In the positive analysis, a questionnaire survey was conducted. Particularly, based on Sheth's (1991) theory, a focus group Interview was performed to develop the questionnaire on adolescents' clothing consumption values. The results of this study can be summarized as follows: First, young consumers have different values and clothing purchasing behavior from adults. To be specific, adolescents tended to appreciate fashionable and sensual values among clothing consumption values. Second, it was found that adolescents'personal values and their group-wise clothing consumption values affected their evaluation of clothing products. Such a finding may explain the relationship between value system and purchasing decisions. Namely, adolescents' evaluation of clothing products is affected by their value system. This finding supports the consumer value system suggested by the "expectation-value" theory. Thus, values and clothing products evaluation are neither separated from each other nor unrelated, but they affect each other in an abstract hierarchial structure. After all, through the route model, personal values affect clothing consumption values, which in turn affect clothing products evaluation. Besides, the clothing consumption values are affected by gender directly or indirectly. All in all, some specific indices regarding the abstract and hierarchial consumption values could be offered by analyzing the effects of adolescents' consumption values on their evaluation of clothing products in reference to the external clues of price and trademark manipulated, and thereby, the effects of consumption values on the positive clothing products evaluation could be determined in general.n general.

• 대한물리치료과학회지
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• 제3권2호
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• pp.1065-1077
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• 1996

Fees for medical insurance services in Korea has not being been set based on service costing. Recently in the USA, fees for physican services are determined by developing and applying Resoure Based Relative Value Scales (RBRVS). This study attempts to develop relative value scales for personal factors of rehabilitative and physical therapeutic services. The personal factors were classified into four categories as having been done in the USA;service time, treatment technology and physical efforts, mental efforts and judgement, and stress. Input factors were measured using Magnitude Estimation Method (MEM), and relative value units were calculated for each of twenty eight rehabilitative and physical therapeutic services. Results show that service time surveyed differs from that provided in the public fee schedules in 24 services; the three personal factors but the service time are highly correlated; the physical therapists hold treatment technology and physical efforts to be the most important factor in setting the for services; and that relative values developed for noninsurance services such as Silver Spike Electrode (SSP) and Proprioceptive Neuromuscular Facilitation (PNF) are higher than those of similar insurance services. The policy implications and measures for improvement for the above findings were suggested respectively.