• Journal of Korean Society for Quality Management
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• v.29 no.4
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• pp.103-115
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• 2001

Manufacturing strategy deals with the issue that how manufacturing can achieve the organization's overall goals within the framework of corporate strategy. In this paper, manufacturing strategy and programs for high performance are examined in order to answer the following questions: What kinds of manufacturing strategies are adopted\ulcorner How many programs for high performance are introduced\ulcorner To what extent do the programs contribute to performance improvement\ulcorner What are the difference between the high performance and low performance groups\ulcorner From the survey data of 97 Korean manufacturing companies, answers to the questions are obtained and the implications are discussed.

• Asia pacific journal of information systems
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• v.16 no.4
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• pp.71-101
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• 2006

Modern companies have heavily invested in developing CRM systems without explicitly knowing how the systems improve customer relationship management. Many researchers have attempted to find the factors that contribute to the success of CRM systems. However, most research have investigated the direct relationships between CRM success factors and system success without explaining how the factors contribute to the system success. It seems to be logical to think that success factors enhance the customer equity value management (CEVM) capability of the firms and then these capabilities are the foundation for the success of systems. In this study, we developed a CRM success model that includes CEVM capability as a mediating variable. The research followed the following steps: (1) CRM success factors that have theoretical relationship with CEVM capability are identified and categorized, (2) the theoretical relationship between CEVM capability and CRM performance is established in the perspective of strategic CRM, and (3) the research model is tested with the survey data collected from Korean firms.

• Asia pacific journal of information systems
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• v.14 no.1
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• pp.143-163
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• 2004

Management is under constant pressures to achieve competitiveness in production in most manufacturing companies. The adoption of management techniques(MT) such as TQM, MRP, ERP and so on has been a logical response for better performance to many companies. Besides, these companies commonly adopt a number of such techniques with high expectation for performance improvement. However, expected improvement in performance is not guaranteed unless necessary ingredients exist for those techniques. Many research studies have focused on the nature of successful adoption of management techniques in the past. However, most studies have been related to a single technique and its effects. When more than one techniques are in use in a company, focusing on a single technique limits the value of analysis. This paper focuses the value of MTs adopted in a company in multiplicity and compares the relative characteristics of MTs one another. Especially, the purpose of this paper is to examine the comparative nature of MTs adopted In manufacturing companies and the elements of MT success in relationship with information systems and organizational adjustment for adoption of MTs. The result of the analysis shows that the more efforts are exhorted for the adjustment of information systems and organizational structures to accommodate the MTs, the more success from the adopted techniques results. However, the extent of adjustment for different management techniques differs one another due to the nature of each technique. With regard to the comparative impact of adjustment of information systems and that of organizational structures, the result shows that the latter has more direct and greater impact than the former.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.44 no.3
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• pp.230-239
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• 2021

There is a growing interest in project management knowledge, project management information systems, and process improvement to systematically project execution in public sectors, achieve high performance and value, and increase the effectiveness of the overall industry. In particular, the software industry is a knowledge-intensive industry centered on professional manpower. This study examines the effect of the project managers' competences of regional SW promotion agencies on and project performance and the moderating effect of the level of project management maturity. We collected data using a questionnaire to the project managers of regional SW promotion agencies. In this study, a structural equation model was used to analyze the relationship between project managers' competences and performance. In addition, a multi-group structural equation model was used to analyze the moderating effect according to the high and low project maturity. As a result of the analysis, it was found that only contextual competence among the competences of the project manager had a positive effect on project performance. It was found that technical and behavioral competence did not have a positive effect on management and completion performance. It was found that the moderating effect according to the maturity of business management of local institutions was not significant.

• Journal of the Korea Safety Management & Science
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• v.12 no.2
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• pp.25-33
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• 2010

Nowadays worldwide leading companies try to establish more efficient and comprehensive management system for getting high quality, reliability and safety. In this paper, we investigate standards for quality management, dependability management and risk management. We also suggest an integrated and comprehensive system of quality(ISO/TS16949), dependability (IEC60300)and risk(JIS Q2001). The evaluation method on the performance of dependability management systems are developed and applied for the semiconductor equipment company.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2001.01a
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• pp.393-399
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• 2001

The Purpose of this paper is how KM is implemented and executed to reform the organization in the change management aspect and how its current KM can be developed in the future, mainly based on the organizational system, business process, and information system related to KM. This Paper is longitudinal case study of Knowledge Management at LG-EDS Systems. The effective approach to undertake KM is phase. First, it is structured to share explicit knowledge for better performance and then implicit knowledge for best performance. But, This method had some limitations. So, LG-EDS systems integrated KMS-Knowledge Portal-to facilitate cooperation and improve contents quality.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2019.05a
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• pp.161-162
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• 2019

The aim of the research is analyzing the performance of the concrete IoT management system invented with similar technique from 'G' company to certify the performance of CIMS. As a results, the compressive strength assessing performance was compared. Since both systems assess concrete compressive strength with maturity method based on measured concrete temperature, both systems measured concrete temperature similarly, and maturity was calculated similarly. Therefore, the assumed compressive strength values were similar for both systems. Therefore, through the test, compressive strength assessing performance of CIMS was considered as a similar level of the 'G' company's system. Furthermore, it is considered that the CIMS has an additional advantage of reusability, adding capability of additional sensor, and wider range of Bluetooth communication.

• Asia pacific journal of information systems
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• v.30 no.2
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• pp.228-251
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• 2020

This study attempts to examine the importance of social capital in customer service organizations and clarifies how translates into organizational performance through knowledge management activities. A survey was conducted with the customer service employees, and 256 questionnaires were used for an empirical analysis with smart partial least squares (PLS). The analysis found that relational capital had a positive effect on both the knowledge management components of knowledge sharing and knowledge conversion, while structural capital significantly influenced knowledge sharing. In addition, human capital positively affected knowledge conversion. Both knowledge sharing and knowledge conversion significantly influenced organizational performance. This study proposed a conceptual framework of social capital that influences organizational performance mediated by an organization's knowledge management activities. Based on the results, we suggest practical guidelines for managing social capital and recommend areas of improvement for customer organization's managers and employees.

• Asia-Pacific Journal of Business
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• v.15 no.2
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• pp.159-180
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• 2024

Purpose - This study aims to examine the relationship between high-performance work systems and organizational ambidexterity. Additionally, it seeks to verify the mediating effect of organizational cultural diversity on this relationship. Design/methodology/approach - The study tested four hypotheses using data from manufacturing companies with more than 100 regular workers, sourced from the Human Capital Corporate Panel (HCCP). For empirical analysis, the generalized least squares (GLS) estimation method was employed, and the hypotheses were verified using a probabilistic effects model. Findings - The study revealed that high-performance work systems improve organizational ambidexterity by enhancing organizational cultural diversity. Research implications or Originality - This study confirms the mediating effect of organizational cultural diversity between high-performance work systems and organizational ambidexterity, explaining how high-performance work systems influence organizational ambidexterity through organizational cultural diversity. Additionally, it identifies an organizational cultural variable that closely aligns with the academic concept of organizational ambidexterity. The study demonstrates that the core elements of high-performance work systems are instrumental in cultivating an organization that simultaneously pursues seemingly competitive heterogeneous values.

• Information Systems Review
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• v.9 no.1
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• pp.215-231
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• 2007

The Balanced Scorecard is known as an integrated performance management framework that helps enterprise to translate strategic objectives into relevant performance measurement within an organization. In recent years, the importance of framework development, implementation and deployment of Balanced Scorecard and Strategic Enterprise Management system have realized its value in public sectors performance management systems. However, the public domains can be characterized as non-profit organizations involving diverse stakeholders which may provoke obstacles to proper implementation. This paper offers an insight into strategic performance management systems design and implementation in Ministry of Information and Communication in Korea. The paper evaluated a number of key guidelines to understand the complexity of strategic performance management design and implementation to be successful in delivering strategic goals in public sector.