• 대한간호
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• 제34권4호
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• pp.83-91
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• 1995

The purpose of this study was to investigate client's satisfaction and to promote the image of medical services in the hostpital. It is important to identify how client is satisfy with the medical services for the image of hospital. The study was done on population group of 334 patients and their families who had been admitted to the Shospital in Seoul from July 15 to July 31. 1995. Data was collected by questionnaires on all steps of the research. Subjects were instructed to rate the 5 point likert type scale on items. 328 questionnaires returned and were used for this analysis. The results were summarised as follows: 1. The charcteristics of the subjects were as follows; the age group of 20-39 years was 61.0%. For academic background. 51.2% were graduated from high school and 28.7% were graduated from College. 2. The average scores for the services rendered were as follows; a) Satisfaction on nursing services 3.75 b) Satisfaction on kindness of hospital workers 3.55 c) Satisfaction on medical services 3.36 d) Satisfaction on environmental elements 3.19 e) Satisfaction on diet for the patients 3.18 3. The lowest score of client's satisfaction on each area shown in this study is as follows; a) Doctors explain result of tests and patient's home management 3.23 b) Nurses are eager to resolve client's problem 3.47 c) In environmental elements. toilets. roomtemperture. diet. store 2.81-2.91

• 한국치위생학회지
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• 제16권5호
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• pp.701-708
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• 2016

Objectives: The purpose of the study was to examine the level and relationship of incivility through clinical experience and major satisfaction in dental hygiene students. Methods: A self-reported questionnaire was completed by 357 dental hygiene students in six universities from November 1 to December 1, 2015. The questionnaire by five point Likert scale consisted of general characteristics of the subjects (6 items), incivility (20 items), and major satisfaction (6 items). Incivility was divided into three factors of staff, doctors, and patients & visitors. Data were analyzed with descriptive statistics of variables, multiple response cross analysis, independent t-test, one way ANOVA, and Pearson's correlation coefficient analysis. Results: The mean of incivility and major satisfaction was 2.23 and 3.29, respectively. The incivility of staff, doctors, and patients & visitors showed negative correlations with major satisfaction. Conclusions: The incivility through clinical experience is associated with major satisfaction negative. These results suggest that we need to develop remedy such as positive attitude dealing with incivility and implementing similar environment education during clinical training at school and dealing with stress.

• 한국병원경영학회지
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• 제5권2호
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• pp.100-119
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• 2000

This study was conducted to understand the influences or satisfaction of mental disease patient's carer about medical service on utilizing hospital, for 202 mental disease patients who are in 19 hospitals from March 2, to 31, 2000 with questionnaire. Factor for understanding satisfaction of patient's carer includes ability of medical professional, view of facility, kindness of steps, convenience of medical procedure, cleanness of environment and convenience of traffic. The data collected were analyzed by SPSS program and the results of this study are summarized as follows; 1. There are not significantly difference bet wren general character and whole satisfaction of patient's carer. 2. Each factor has the positive relation with whole satisfaction of patient's carer about medical service. 3. Whole satisfaction of patient's carer have the significant positive relation with utilizing hospital($\beta$=.527, p=.000), this means that the higher whole satisfaction of patient's carer, the higher their tendance of utilizing hospital. 4. Knowledge for mental disease of patient's carer appear the positive results in view of medical care. In conclusion, the policy has to be developed in order to prevent the stop of utilizing hospital of patient and their carer. But there is a limit to except mental disease patients in this study.

• 대한간호학회지
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• 제38권3호
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• pp.483-491
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• 2008

Purpose: The purpose of this research was to examine the relationship between sexual knowledge, frequency, satisfaction, marital intimacy, and depression levels in stroke survivors and their spouses. Methods: This study was a convenience sample of Korean men who had experienced a stroke and their spouses. The subjects were discharged from the hospital and received physical therapy. Data such as sexual knowledge, frequency, satisfaction, marital intimacy, and depression levels were collected from November 2005 to April 2006. Results: In a comparison of stroke survivors and their spouses, the survivors showed higher mean levels of sexual knowledge and marital intimacy. The levels of knowledge, frequency, satisfaction and marital intimacy were low and depression was mild in the subjects. There were significant correlations between sexual frequency, sexual satisfaction and marital intimacy. Also, subjects with lower levels of sexual satisfaction were more depressed. The spouses who possessed greater levels of sexual knowledge reported a higher frequency of sex and greater marital intimacy. In addition, spouses who reported feeling greater levels of marital intimacy experienced fewer depressive symptoms. Conclusion: These findings demonstrate a need for the development of sexual adaptation programs which could be effective in improving sexual knowledge, frequency, satisfaction, marital intimacy, and depression reported by stroke patients and their spouses. Ideally, these corrective programs should be administered before patients are discharged from the hospital.

• 한국병원경영학회지
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• 제4권1호
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• pp.171-189
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• 1999

This study aims to investigate the determinants of service quality and the relationships of service quality, customer satisfaction, word of mouth and subsequent purchase intention of medical service. SERVQUAL, an instrument developed by the marketing area, is offered as a possible measure of medical service quality. SERVQUAL measures service dimension of tangibles, reliability, responsiveness, assurance and empathy. The questionnaire method is used in this study. A survey is conducted on patients who are randomly selected. The questionnaire are sent to 300 patients and 208 are available. The objectives of this study were: 1) to find out the influence of determinants of service quality on medical service. 2) to investigate the relationship of medical service quality and customer satisfaction. 3) to analyze the relationship of customer satisfaction and favorable word of mouth, ubsequent purchase intention 4) to find out the gap perceived service quality between secondary and tertiary hospital. The results of this study are summarized as follows: 1) Reliability, responsiveness and assurance have a positive impact on the medical service quality. 2) Medical service quality has a positive impact on the customer satisfaction. 3) Customer satisfaction has a positive impact on the favorable word of mouth and subsequent purchase intention. 4) There is no gap between secondary and tertiary hospital of perceived service quality.

• 한국치위생학회지
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• 제5권2호
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• pp.247-261
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• 2005

The main objective of this study is to investigate the factors affecting patient satisfaction, repeat-use intention, and inducement intention for providing the suggestion for patient-oriented management of dental services organizations. For this study, the patient satisfaction model including 14 facets of satisfaction factors such as distance(time/location), human services(dentist-hygienist), treatment results, and facilities(convenient facilities/parking lot) was examined. Data were collected from 196 patients who visiting the same dental services organization more than two times of ten dental clinics at Kyeongsangnam-do area using self-administered questionnaire. Major results of the empirical analysis are as follows: First, patient satisfaction, repeat-use intention, and inducement intention were significantly correlated with gender, age, economic conditions among patients of dental clinics. Second, kindness of hygienist, treatment results, kindness of receptionist, waiting time, emergency medical services, and right-fee for services were found to have significant influence on dental services organizations. These research findings suggest that improvement of service quality in dental care and advancement in treatment ability of dentist and hygienist are very important to improve patient satisfaction and patient-oriented service system in dental services organizations.

• 한국직업건강간호학회지
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• 제31권4호
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• pp.178-186
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• 2022

Purpose: The purpose of this study is to identify the relationship between professional self-concept and job satisfaction of nurses working in long-term care hospitals and to consider strategies to improve these factors. Methods: Data were collected using structured questionnaires given to 135 nurses working at six long-term care hospitals in C City. The data were analyzed with SPSS 23.0 by descriptive statistics, Cronbach's α, t-test, one-way ANOVA, a Scheffé test, and with Pearson's correlation coefficient. Results: The average score for professional self-concept was 2.78 points (out of 4 points), and the average score for job satisfaction was 3.11 points (out of 5 points). Significant differences were found for professional self-concept according to age, marriage status, total work experience, number of patients per nurse, and position, while job satisfaction showed significant differences depending on age and the number of patients in the ward. Professional self-concept and job satisfaction showed a significant positive correlation (r=.46, p<.001). Conclusion: In long-term care hospitals, it is necessary to provide education programs about nursing practice, communication, and leadership to enhance the professional self-concept of nurses. With regard to job satisfaction for nurses, it is imperative to improve the work environment of long-term care hospitals.

• 품질경영학회지
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• 제51권2호
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• pp.203-221
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• 2023

Purpose: The purpose of the research is to explore the role of social media in attracting international patients for cosmetic services in South Korea during the COVID-19 pandemic. The study aims to conceptualize social media as an effective marketing tool for minimizing perceived risks associated with cosmetic services and increasing patient satisfaction. Methods: The study validated proposed hypotheses using the PROCESS macro for SPSS with overseas patients who received cosmetic treatment in private Korean plastic surgery clinics in Busan. Results: This study found that information delivery capability reduced perceived risk and contributed to patient satisfaction, while communication capability did not show any significant relationship with perceived risk and satisfaction. In addition, information delivery capability had a significant direct effect on patient satisfaction, but communication capability did not. Conclusion: It is expected that the outcomes of this study will broaden our understanding of the use of social media in reducing perceived risk and increasing satisfaction.

• 치위생과학회지
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• 제9권1호
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• pp.1-8
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• 2009

본 연구는 교정환자를 대상으로 의료서비스에 대한 만족도를 조사하여 교정환자의 다양한 요구와 치과의료기관의 경쟁력 강화를 위한 정보를 제공하고자 2008년 12월 3일부터 20일까지 부산지역 Y치과의원, 대구지역 B치과의원의 교정내원환자 226명을 대상으로 설문조사를 실시하였으며 SPSSWIN 14.0을 이용하여 분석한 결과 다음과 같은 결론을 얻었다. 1. 치과의원을 선택한 이유로는 '주위의 소개'가 50.7%로 가장 많았으며, 전체의 절반정도인 47.8%가 불만사항이 있을 때 '이야기 하는 편이다'라고 응답하였다. 교정치료 후 기대하는 것은 '가지런한 치아배열' 58.3%로 가장 많았으며, 교정치료 후 치아건강에 대한 기대로는 80.9%가 많이 혹은 아주 많이 나아질 것으로 기대하고 있었다. 교정치료 후 가장 하고 싶은 치료로는 미백이 70.6%로 가장 많았다. 2. 진료서비스 만족도에 유의한 영향을 미친 요인으로는 직원(치과위생사) 만족도가 가장 크고, 편의시설 만족도, 진료비 만족도, 치과의사 만족도, 친절성 만족도 순이었다. 3. 다른 사람에 대한 권유의사에 영향을 미친 요인으로는 진료비 만족도가 가장 크고, 치과의사 만족도, 직원(치과위생사) 만족도 순이었다. 교정환자가 원하는 치과의료서비스를 제공하기 위해서는 치과의료진의 지속적인 치과진료서비스 교육과 친절교육이 이루어져 교정환자의 요구도를 만족시켜야 할 것으로 사료된다.

• 재활복지공학회논문지
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• 제9권4호
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• pp.257-263
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• 2015

본 연구의 목적은 노인환자들을 대상으로 기본 정보, 휠체어 사용 시 문제점, 휠체어 사용 만족도와 관련된 사용실태 및 요구사항을 조사하여 노인 환자의 휠체어 사용 시 문제점과 어려움을 파악하고, 결과를 토대로 노인 환자의 올바른 휠체어 사용을 위한 대안을 제시하고자 함이었다. 설문지를 통해 조사를 실시하였으며, 설문지는 구현모 등(2005)이 개발한 장애인 휠체어 사용에 대한 설문지와 Quebec User Evaluation of Satisfaction with assistive Technology 2.0을 수정, 보완하여 구성하였다. 150부의 설문지 중 120부를 회수하였으며, 이 중 1부를 제외한 119부에 대한 빈도분석을 실시하였다. 분석 결과 신체적 손상에서 관절통증을 호소하는 경우가 가장 많았고 휠체어 사용 시 불편함을 느끼는 부위는 허리, 골반 부위가 경우가 많았으며, 휠체어 사용 시 불편함을 느끼는 상황은 경사 이동 시 불편함을 느끼는 경우가 가장 많았다. 대상자의 휠체어 사용 만족도는 다양한 면에서 사용자들이 '보통'으로 응답했다. 휠체어 조작 능력에서는 수동휠체어의 경우 공통적으로 휠리, 층 오르고 내리기, 턱 통과하기에서 어려움을 느끼고 있었으며, 전통휠체어의 경우 틸트와 디클라인 사용, 모터 분리와 조립, 배터리와 충전기 사용에 어려움을 느끼고 있었다. 이러한 분석 결과를 바탕으로 노인환자의 관절 통증을 줄이고 허리와 골반 부위의 불편함을 줄일 수 있고 경사 이동 시 수월한 휠체어의 디자인 및 외형을 갖출 필요가 있다는 것을 알 수 있다. 추후 휠체어 사용 시 노인 환자들이 느끼는 불편함을 줄이고 만족도를 높일 수 있도록 정기적인 실태조사가 필요할 것으로 생각된다.