• Journal of the Korean Institute of Landscape Architecture
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• v.18 no.1
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• pp.53-68
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• 1990

The purpose of this study was to establish the more rational and practical basic theory for the landscape planning in the aparment complex. In this study, the actual conditions of exterior space, the residens' satisfaction degree and the correlation between exterior space and the residents' satisfaction defree were investigated and analyzed on the 13apartment complexes in Taegu City. Through the statistical analysis, the main results were obtained as fellows : It was found that the size of green area ratio in the apartment complexes were in the order of Jugong Apt. (Korean Housing Corporation), Siyoung Apt. (City Operation), Minyoung high-rise Apt. (Private Business) and Minyoung low-rise Apt. (Private Business) complex. The highest ratio of footway and Parking area were shown in Minyoung high-rise Apt. complex. The important factors at the exterior space of apartment complex were composed by 6 major factors, importance degrees of which are Visual, Practical, Convenient, Sentimental, Recreational and Spatial factors for teenagers in orders. The residents' satisfaction degrees to the exterior space were highly correlated with the spatil organization, size of green area and quantity of trees, view, management situation, defensibility of outside noise, rest place, water landscapings by turns. In order to get more than the average satisfaction degree 18 exterior space, the green area should be occupied by 35% of the apartment complex area and more than 76% of the green area (i. e. 16% of the apartment complex area) should be planted with trees. In the Taegu City regulation, the ratio of tree composition is proposed for only the number of tree. But it was shown that the satifaction degree are more correlated with the species and afforestation of trees than the nuts her of trees in this study. therefore, the species of tree and the afforestation of tree should be considered when the landscape planning of the apartment complex begins. It was found that the ratio of afforestation to make the more desirable exterior space In the apartment complex shoule be 8 to 2 in the ratio of arbor to shrub. It was also required that 30 species of arbor and 15 species of shrub should be planted for the more desirable landscape of the apartment complex.

• Journal of the Korean Society of Food Culture
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• v.23 no.2
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• pp.184-193
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• 2008

The purpose of this study was to determine the detailed customer satisfaction and dissatisfaction factors of family restaurants in Korea, and to then classify the factors into 3 groups, inlcuding core service, quality service, and basic service. ‘Core service’ represents the critical factors that generate both satisfaction and dissatisfaction; ‘quality service’ generates only satisfaction; and ‘basic service’ generates only dissatisfaction. This categorization is based on Herzberg’s motivation-hygiene theory (1976) as well as Cadotte & Turgeon (1988). Based on the characteristics of the three groups, differentiation strategies in managing customer service were suggested to the family restaurant managers. A qualitative research method, termed the critical incident technique (CIT), was used in the study. This method helps researchers find new factors or attributes by grouping key issues from the anecdotes (critical incidents) and then categorizing common factors from the key issues. This research categorized key satisfiers and dissatisfiers into 33 factors, which were from 402 critical incidents described by 261 respondents. Eleven factors (response to service failures, food taste and quality, attention paid to customers, coupon/mileage point/discount card, customer’s ordinary requests, waiting, food diversity, food price, facility sanitation, checking out, customer’s special requests) were classified into core service, which required maximum management not regarding the level of customer satisfaction. Six factors (employee attitude, event, education and explanation, complementary food, customer’s mistakes, attention paid to children) were classified into quality service, which required differentiation strategy management. Finally, nine factors (speed of food service, employee’s mistakes, food sanitation, atmosphere and interior, seating, forcing orders, parking, other customers, reservations) were classified into basic service, which required minimum management at the level of the industry standards.

• The Journal of the Korea Contents Association
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• v.18 no.4
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• pp.688-697
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• 2018

The following research was conducted to encourage residents in urban areas to move to rural areas, and to improve the residential environments in those rural areas. Current policies for rural village development Project were analyzed, and policy implications were proposed. Residents in rural villages participated in a 12-question survey that asked their priorities prior to moving to the area, and factors contributing to resident satisfaction. Importance and Performance Analysis (IPA) was performed to present potential development strategies in the construction business. As a result, 'natural environment and landscapes' had the highest priority and satisfaction, whereas 'lack of public transportation and accessibility' and 'road conditions and parking facilities' had high priorities but low satisfaction levels. Thus, it is important to take nature and environment, as well as accessibility into consideration when moving to rural villages. Although this research was based on residents' bias, and the sample area was limited, these conclusions still offer important policy agreement provide of future rural villages location selection and establishment of land use planning.

• Journal of the Korean Dietetic Association
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• v.13 no.3
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• pp.277-294
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• 2007

The purposes of this study were to a) examine using status, b) measure the service quality attributes, c) analyze IPA and customer satisfaction, d) develop the LSM(Local Store Marketing) by location of K theme restaurant such as residential type(A), complex type(B) and downtown type(C). The questionnaires were handed out to 346 of 450(usage rate 76.9%). The statistical data analysis was completed using SPSS(ver 12.0) for descriptive analysis, $X^2$, t-test, ANOVA, reliability analysis, factor analysis, multiple linear regression. From an analysis on service quality attributes, most importance of service quality attributes was more highly perceived than performance of those, except for 'attractive exterior', 'variety of kid's menu', 'convenient facilities for kid' and perceived importance and performance were also significantly different by location of branch restaurant. The attributes to be improved were 'convenience of restaurant's parking lot', 'food tast', 'speedy service' and 'service competency' as branch A(residential type) restaurant, 'convenience of the restaurant location' as branch B(complex type) restaurant and 'convenience of the restaurant location' and 'speedy service' as branch C(downtown type) through IPA analysis. The Overall customer satisfaction was 3.74 and service quality factors had significant effect on overall customer satisfaction. Location of restaurant, which gives a great effect on its operation and marketing, has a important correlation with success or failure of restaurant business enterprises. Therefore, marketing strategy by restaurant location should be developed.

• The Journal of the Korean Institute of Forest Recreation
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• v.22 no.4
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• pp.83-94
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• 2018

The present study applies the servicescape concept in the domain of Natural Parks to examine the impact of a natural park's servicescape on visitors' perceived value, overall satisfaction, and behavior intention. The study's findings suggest that the components of Natural Parks' servicescape can be evaluated based on three factors; including facilities, convenience, and comfort, accessibility to the park, and facilities inside the park, such as parking lots, bathrooms, and resting areas, in addition to other facilities. The results also revealed that if visitors had a favorable impression of the park facilities, they would have a favorable impression on the value of the intangible experiences, and general satisfaction and behavior intentions would be positive. Particularly, visitors perceive time in the course of a visit to be valuable, which in turn influences the comfort servicescape factor, which suggests the importance of continuous effort from Natural Park management to ensure a clean and pleasant environment. The present study is the first time the concept of servicescape has been applied in the domain of Natural Parks. Follow-up studies are required to improve the reliability and generalization of the research results.

• Journal of the Korean housing association
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• v.24 no.2
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• pp.53-60
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• 2013

Recently, in Korea, single- or two-person households (50.5%) are becoming the primary family type due to increasing divorce rates, population aging, personal code of values and so on. Hence, small families will lead to a sudden increase of single- or two-person households. People searching for small houses are increasing because of the provision of officetels, one room and urban-life housing as well as economic recession. However, this has led to habitability problems, such as parking, storage space and decline in safety. In this study, we obtain the proper contents from LQI indicators of advanced research and use the indicators to evaluate the residential environment quality. We conduct a post-occupancy-evaluation (POE) survey and compare the habitability satisfaction level of apartment and officetel residents. According to the survey, officetel residents' satisfaction levels are low for the following factors in the order listed: ventilation, storage space, management expenses and facilities for children and the elderly.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.37 no.3
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• pp.75-81
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• 2014

To establish a new creative economy, the worldwide efforts have been made to wriggle out the old economic paradigm after the financial crisis of 2008. When it comes to the limitation of the viability. the start up companies have a high risk of failure. Therefore business incubator (BI) should carry out the role to improve their viability. As for the maximization of the effect on the business incubating services as move in companies, it is important for BI to increase the level of business incubating services by the systemic and scientific measurement. This study showed that the quality of the BI center services was measured by Kano analysis and the previous research as follows. First, BI quality attribute by Timko's customer satisfaction came out into the attractive qualities on the 14 items that amount to the 70% of 20 business incubating services items. It is desirable to perform the strategy for the satisfaction. Secondly, basic business incubating services were interpreted as the one-dimensional quality like incubating spaces, parking facilities, security facilities, industry technology development funds, and incubating managers. Finally, training and educational service was recognized as indifferent quality. Futhermore, the improvement and the limitation of this study as well as the interpretation of analysis results are also provided.

• Journal of Navigation and Port Research
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• v.28 no.5
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• pp.455-462
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• 2004

Recently, according to the increase of personal income and enough time to spare. people demand the expansion of waterfront space in the city and the development of waterfront's possibility. In this study, which takes a place of the Jeol-young seaside park in young-do investigated for the user's pattern of seaside park located in coastal area And analyzed into user's attributes and a feeling of satisfaction The results of this study were as follows ： 1) The Jeol-young seaside park is facilitated for taking a walk. It also tends to be preferred for the ocean view, jogging, relaxation, and so on 2) The Jeol-young seaside park has to be ensured with its safety and convenience of esplanade. In order to provide the user's high satisfaction, more facilities of expansion and parking area are demanded to be developed.

• Proceeding of Spring/Autumn Annual Conference of KHA
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• 2005.11a
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• pp.249-254
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• 2005

The purpose of this study is to provide the guideline of the outdoor space of residential land development district for children's outdoor activites. This study was accomplished by the valuation of the physical environment of 5 residential land development districts, the analyzation of behavioral mapping about children's outdoor activities, and the analyzation of satisfaction and the consciousness of 190 residents(parents) & 230 children. Especially, outdoor spaces were divided into 6 parts (play space, education facility, commercial facility, green space, and empty space & parking lot). And than, 6 outdoor spaces were valuated about the physical characters such as accessibility, network, safety, variety, functional, natural elements. Also, the survey for residents and children's consciousness were used the Likert scale. According to the result of this study, many parts of the housing area were not good for children's activities, and resident's satisfaction was low. In the sample areas, negative factors were car and motorcycle. And many residents were pointed out the lack of natural elements, variety, and safety of outdoor space in dwelling area. Finally, this study suggested the guideline children's activities based on the result of analyzation of valuation, behavioral mapping, and survey.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.1
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• pp.83-103
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• 2013

According to the results from the recent research in Business field, the correlation between customer satisfaction and customer loyalty is not strong. Based on this understanding, the first purpose of this study was to investigate the correlation between public library service user satisfaction and public library service user loyalty. To achieve this purpose, the study conducted a survey of 240 public library users. The findings of this study are 1) the correlation between 'public library service user satisfaction' and 'public library service user loyalty' exists. However the strength of the correlation is moderate, 2) the correlation between 'public library service user satisfaction' and 'public library service users' intention to use new library services' is the weakest among the variables of 'public library service user loyalty', and 3) the correlation between 'public library service user satisfaction' and 'public library service users' intention to recommend library services to others is the strongest among the variables of 'public library service user loyalty'. The second purpose of this study was to find the moderator variables between public library service user satisfaction and public library service user loyalty. According to the study results, the following moderate variables are found: 1) physical accessibility, 2) lack of diversity in library service, 3) car-parking issues, 4) lack of diversity and recency in collections, and 5) lack of convenience in facilities.