• 제목/요약/키워드: Organizational Information Process Paradigm

검색결과 17건 처리시간 0.025초

BSC 기반의 조직효과성 평가 성공 사례 : 스칸디아 보험회사 (The Evaluation of Organizational Effectiveness Based on Balanced Scorecard : A Case of Success of Skandia)

  • 권상순;박지환
    • 디지털융복합연구
    • /
    • 제7권2호
    • /
    • pp.51-62
    • /
    • 2009
  • Most studies of organizational effectiveness previously done, have measured financial performance such as productivity, efficiency or subjective performance such as a commitment, satisfaction, and turnover intention of employees. However, these measurements have limitations to evaluate a organizational effectiveness in recent knowledge information era because evaluation of organizational effectiveness in knowledge-based society needs measurements in various aspects such as financial, customer, internal business process, and learning and growth. The purpose of this study is to overcome these problems and to introduce an appropriate system for evaluation of organizational effectiveness under knowledge management paradigm. In this paper, we suggest a Balanced Scorecard(BSC) as a new measurement standard of organizational effectiveness in a knowledge information era. The balanced scorecard is designed to help firms that have historically overemphasized short-term financial performance. When measuring organizational effectiveness through Balanced Scorecard(BSC) suggested by Kaplan and Norton[31], it is to present the measurement indices that can cover the limitation of the past evaluation indices of organizational effectiveness.

  • PDF

Algorithmic Framework for Business Process Innovation

  • Han Hyun-Soo
    • 한국경영과학회:학술대회논문집
    • /
    • 한국경영과학회/대한산업공학회 2003년도 춘계공동학술대회
    • /
    • pp.1142-1149
    • /
    • 2003
  • Various organizational factors effect successful implementation of IT enabled business transformation. Among them, the most critical success factor is deemed to overcoming change management problem. Lots of studies have been made on Implementation methodologies and business process formalizations to encourage organizational members to accept new business process changes. However, the logic or process redesign still depends on qualitative problem solving techniques mostly depending on basically human intuition such as brainstorming. cause-and-effect analysis. and so on. In this paper, we focused on developing analytic framework to design to-be business process structure. which can complement qualitative problem solving procedures. With effective use of IT as an enabler, we provide algorithmic framework applicable to designing various business process changes such as process automation, business process resequencing, and more radical process integration. The framework follows dynamic programming approach in the literature, which is based on the decision making paradigm of organizations to abstract business processes as quantitative decision models. As such, our research ran fill the gap of limited development of theory based analytic methodologies for business process design, by providing objective rationale to reach the consensus among the organizational members including senior management.

  • PDF

Business Process Change Design from Decision Model Perspective

  • Han, Hyun-Soo
    • Management Science and Financial Engineering
    • /
    • 제9권2호
    • /
    • pp.21-45
    • /
    • 2003
  • Various organizational factors effect successful implementation of IT enabled business transformation. Among them, the most critical success factor is deemed to overcoming change management problem. Lots of studies have been made on implementation methodologies and business process formalizations to encourage organizational members to accept new business process changes. However, the logic of process redesign still depends on qualitative problem solving techniques mostly depending on basically human intuition such as brainstorming, cause-and-effect analysis, and so on. In this paper, we develop algorithmic procedure applicable to designing various business process changes such as process automation, business process resequencing, and more radical process integration. The framework is employed from dynamic programming approach in the literature, which is based on the decision making paradigm of organizations to abstract business processes as quantitative decision models. As such, our research can fill the gap of limited development of theory based analytic methodologies for business process design, by providing objective rationale to reach the consensus among the organizational members including senior management.

국내 협업 조직의 가상조직화 수준 측정 (Measuring the Degree of Virtualization of Korean Collaborative Organizations)

  • 임재인;박경혜
    • 한국정보시스템학회:학술대회논문집
    • /
    • 한국정보시스템학회 2005년도 추계학술대회 발표 논문집
    • /
    • pp.463-470
    • /
    • 2005
  • In a rapidly changing business environment, the improvement of managerial techniques through IT utilization brings about remarkable increases in profitability and redesign of work process for better performances. IT innovation by electronic instruments such as ICT e-business provides accelerates forming inter-organizational information network and helps them benchmark the best practices of advanced organizations. A new shift of paradigm by e-business across all enterprises has turned the traditional aspects of inter-organizational competition and relationship into a form of collaboration. Collaboration enables business activities in parallel position among companies and facilitates cooperation between partner enterprises. Lately, the concept of 'Synchronization' is emerging beyond dimension of cooperation between networks, and the most concepts related to it are converging into 'Collaboration Networks'. This research observes a virtual organization as a form of collaborative networks, and measures the degree of virtualization of Korean collaborative organizations.

  • PDF

정보기술이 신제품 개발프로세스에 미치는 영향에 관한 연구: 국내 제조업체를 중심으로 (Impact of Information Technology on New Product Development Process in Korean Manufacturing Firms)

  • 이한철;김태웅;이원준
    • Asia pacific journal of information systems
    • /
    • 제11권4호
    • /
    • pp.1-25
    • /
    • 2001
  • Manufacturing firms face a paradigm shift from industrial systems driven by efficiency to post-industrial systems where success depends on a quick-response to customer demands for a variety of high-quality products. In essence, time is becoming a critical dimension for competition. New information technologies allow many firms to pursue time-based competitive strategies. The purpose of this research is to investigate the relationship among the types of information technology, behaviors of suppliers, the structures of new product development processes, and the competitiveness of the firms. The data for this study were collected from 96 Korean manufacturing firms that have implemented certain types of information technologies. Research results from LISREL analysis confirm that the competitiveness comes from product innovation capabilities and innovative product development process. But the linkage between the information technologies and the firms' competitiveness proves to be indirect. Suppliers, organizational culture related to IT, and some other factors also have indirect impact on the competitiveness. A summarized report of other findings is provided as well.

  • PDF

유통정보기술 활용이 커뮤니케이션 전략과 CRM 성과에 미치는 영향 (An Effects of the Distribution Information Technology Application on the Communication strategies and CRM performance)

  • 문장실
    • 유통과학연구
    • /
    • 제8권2호
    • /
    • pp.13-22
    • /
    • 2010
  • 기업이 고객을 차별화하기 시작한 것은 고객관계관리가 확산되면서부터이다. CRM이 확산된 배경에는 마케팅활동이 브랜드중심에서 고객중심으로 옮겨가면서 고객관계와 고객자산의 중요성이 크게 부각되었고, IT를 기반으로 하여 고객정보를 획득하고 관리하며, 모형화 할 수 있는 능력이 경쟁우위를 지속하는데 핵심요소가 되었기 때문이다. 그러나 최근 CRM의 효과에 대한 회의론이 퍼지면서 학계와 실무진에서는 어떤 경우에 CRM의 성과가 나타나고, 어떤 경우에 실패하는가에 대한 연구가 활발히 이루어지고 있다. 저자들 또한 CRM 성과에 지대한 영향을 미칠 것이라고 생각되는 유통정보기술의 역할에 따라 기업의 CRM 성과가 어떻게 달라지는가를 검증하고자 하였다. 따라서 본 연구에서는 CRM 성과에 영향을 미치는 선행변수인 유통정보기술 요인으로 IT기술투자, IT 시스템 활용, Website 활용, 그리고 커뮤니케이션 등을 설정하였다. 본 연구는 CRM 성과는 IT 기술투자, IT 시스템 활용과 커뮤니케이션에 영향을 받을 수 있음을 가설로 제시하고, 설문조사 결과를 토대로 실증 분석하였다. 분석결과, IT 기술투자, IT 시스템 활용, 웹사이트 활용이 좋을수록 고객과 조직구성원간의 커뮤니케이션이 향상되는 것으로 분석되었다. 또한 IT 기술투자, IT시스템 활용, 고객과 조직구성원간의 커뮤니케이션이 좋을수록 기업의 CRM 성과는 향상되는 것으로 분석되었다. 마지막으로 본 연구가 갖는 학문적 의미와 관리적 의미를 제시하였다.

  • PDF

What Makes Open Innovation Processes Better? A Focus on IT Professionals' Attitudes

  • Ham, Juyeon;Kim, Dan J.;Choi, Byounggu;Lee, Jae-Nam
    • Asia pacific journal of information systems
    • /
    • 제25권2호
    • /
    • pp.306-328
    • /
    • 2015
  • A recent trend in innovation paradigm is the shift from closed innovation to open innovation principles. This trend is characterized by the use of purposive inflows and outflows of knowledge not only to accelerate internal innovation, but also to expand the markets for external use of innovation. However, the Not-Invented-Here (NIH), and Not-Sold-Here (NSH) or Only-Use-Here (OUH) syndromes are the most common challenges encountered in open innovation processes. Therefore, this study has the following main aims: 1) propose a research model that explains the factors that influence NIH and NSH/OUH attitudes based on motivation theory with perceived organizational fairness and commitment, 2) investigate their impacts on NIH and NSH/OUH attitudes, and 3) provide useful theoretical and practical insights. The proposed research model was empirically tested using survey data collected from information technology (IT) professionals in Korea. One of the major findings indicates that IT professionals' perceived organizational fairness has a negative effect on NIH attitudes in open innovation process. Theoretical and practical contributions of this study are also discussed.

신기술 사용 과정에 관한 비교 사례 연구: 기술 전유 과정의 근거이론적 접근 (A Comparative Case Study on the Adaptation Process of Advanced Information Technology: A Grounded Theory Approach for the Appropriation Process)

  • 최희재;이준기
    • Asia pacific journal of information systems
    • /
    • 제19권3호
    • /
    • pp.99-124
    • /
    • 2009
  • Many firms in Korea have adopted and used advanced information technology in an effort to boost efficiency. The process of adapting to the new technology, at the same time, can vary from one firm to another. As such, this research focuses on several relevant factors, especially the roles of social interaction as a key variable that influences the technology adaptation process and the outcomes. Thus far, how a firm goes through the adaptation process to the new technology has not been yet fully explored. Previous studies on changes undergone by a firm or an organization due to information technology have been pursued from various theoretical points of views, evolved from technological and institutional views to an integrated social technology views. The technology adaptation process has been understood to be something that evolves over time and has been regarded as cycles between misalignments and alignments, gradually approaching the stable aligned state. The adaptation process of the new technology was defined as "appropriation" process according to Poole and DeSanctis (1994). They suggested that this process is not automatically determined by the technology design itself. Rather, people actively select how technology structures should be used; accordingly, adoption practices vary. But concepts of the appropriation process in these studies are not accurate while suggested propositions are not clear enough to apply in practice. Furthermore, these studies do not substantially suggest which factors are changed during the appropriation process and what should be done to bring about effective outcomes. Therefore, research objectives of this study lie in finding causes for the difference in ways in which advanced information technology has been used and adopted among organizations. The study also aims to explore how a firm's interaction with social as well as technological factors affects differently in resulting organizational changes. Detail objectives of this study are as follows. First, this paper primarily focuses on the appropriation process of advanced information technology in the long run, and we look into reasons for the diverse types of the usage. Second, this study is to categorize each phases in the appropriation process and make clear what changes occur and how they are evolved during each phase. Third, this study is to suggest the guidelines to determine which strategies are needed in an individual, group and organizational level. For this, a substantially grounded theory that can be applied to organizational practice has been developed from a longitudinal comparative case study. For these objectives, the technology appropriation process was explored based on Structuration Theory by Giddens (1984), Orlikoski and Robey (1991) and Adaptive Structuration Theory by Poole and DeSanctis (1994), which are examples of social technology views on organizational change by technology. Data have been obtained from interviews, observations of medical treatment task, and questionnaires administered to group members who use the technology. Data coding was executed in three steps following the grounded theory approach. First of all, concepts and categories were developed from interviews and observation data in open coding. Next, in axial coding, we related categories to subcategorize along the lines of their properties and dimensions through the paradigm model. Finally, the grounded theory about the appropriation process was developed through the conditional/consequential matrix in selective coding. In this study eight hypotheses about the adaptation process have been clearly articulated. Also, we found that the appropriation process involves through three phases, namely, "direct appropriation," "cooperate with related structures," and "interpret and make judgments." The higher phases of appropriation move, the more users represent various types of instrumental use and attitude. Moreover, the previous structures like "knowledge and experience," "belief that other members know and accept the use of technology," "horizontal communication," and "embodiment of opinion collection process" are evolved to higher degrees in their dimensions of property. Furthermore, users continuously create new spirits and structures, while removing some of the previous ones at the same time. Thus, from longitudinal view, faithful and unfaithful appropriation methods appear recursively, but gradually faithful appropriation takes over the other. In other words, the concept of spirits and structures has been changed in the adaptation process over time for the purpose of alignment between the task and other structures. These findings call for a revised or extended model of structural adaptation in IS (Information Systems) literature now that the vague adaptation process in previous studies has been clarified through the in-depth qualitative study, identifying each phrase with accuracy. In addition, based on these results some guidelines can be set up to help determine which strategies are needed in an individual, group, and organizational level for the purpose of effective technology appropriation. In practice, managers can focus on the changes of spirits and elevation of the structural dimension to achieve effective technology use.

BPEL을 이용한 기업간 워크플로우 통합 (Multi-organizational workflow integration using BPEL)

  • 배혜림;김동수;최용선;장진영
    • 한국경영과학회:학술대회논문집
    • /
    • 대한산업공학회/한국경영과학회 2004년도 춘계공동학술대회 논문집
    • /
    • pp.714-717
    • /
    • 2004
  • In this paper, we describe issues related to standardized interaction among companies that are in the environments of heterogeneous information systems. The interaction method is detailed based on BPEL4WS, which is XML based standard specification. This paper provides method of interoperability using web service, which is considered a new information system paradigm. The method has importance in that it enables to exchange data in a platform independent manner. This paper deals with a method of interaction among heterogeneous information system based on BPEL4WS standard. The concepts of interoperability, XML, and workflow are introduced. The standards and previous research results related to interoperability are also provided. It describes brief introduction of BPEL4WS specification and its technical details. Integrated business process using BPEL4WS and interoperability issues are also included..

  • PDF

IT 기반의 공공서비스 혁신: 서울도시철도공사의 모바일 오피스 사례 (How IT Drives Innovations for Public Service: Mobile Office for Seoul Metropolitan Railway)

  • 조남재;최정인;오승희
    • 경영정보학연구
    • /
    • 제14권1호
    • /
    • pp.67-84
    • /
    • 2012
  • 안정적인 무선 네트워크 환경과 이동성이 강화된 스마트 휴대용 매체 보급에 힘입어 산업 경쟁력을 강화할 기술로서 모바일 오피스 시스템(Mobile Office System)이 주목받고 있다. 모바일 오피스 시스템이 기업 내 외부의 커뮤니케이션과 실시간 정보 공유 및 업무처리를 가능하게 함으로써 업무 효율성을 증진시킬 것이라는 기대하에 국내외적으로 공공기관과 대기업, 중소기업에 이르기까지 그 활용범위가 점차 확산되고 있다. 본 연구는 업무 특성을 고려하여 적합한 모바일 오피스 체계를 자체적으로 개발하여 활용한 사례를 선정하여 심층분석 하였다 사례 분석 대상으로 선정된 서울도시철도공사는 모바일 오피스 시스템 활용을 통해 직원들의 이동시간(10%)과 행정시간(10%)을 현저히 줄일 수 있었고, 그로 인해 근무시간의 대부분(80%)을 필요한 작업에 효율적으로 활용할 수 있게 되었다. 업무 생산성의 증가는 원가절감으로 이어졌고, 무엇보다 중요한 지표인 지하철의 안전도를 대폭 향상시켰다. 본 사례분석의 결과는 향후 모바일 오피스 시스템을 도입하고자 하는 기업들에게 업무특성과 기술 및 서비스의 적합성의 중요성을 이해하도록 함으로써 사용자의 능동적이고 주도적인 설계와 참여를 통한 성공적 모바일 오피스 시스템 구축 및 활용을 위한 시사점과 지침을 제시하고 있다.

  • PDF