• 제목/요약/키워드: Organization satisfaction

검색결과 1,214건 처리시간 0.029초

계층분석과정을 이용한 공급업체 선정 요인별 중요도 평가에 관한 실증적 연구 - 사무용품 및 사무기기 공급업체를 대상으로 - (An Empirical Study on the Evaluation of Supplier Selection Factors Using the AHP - Focused on the Stationery and Office Machine Suppliers -)

  • 김신중
    • 한국컴퓨터정보학회논문지
    • /
    • 제12권4호
    • /
    • pp.169-177
    • /
    • 2007
  • 본 연구에서는 기업의 비용 절감, 품질 향상, 수익성 및 유연성 향상 등에 직접적인 영향을 미치며, 이를 통하여 기업의 운영과 재정, 경쟁력 등에 영향을 미치는 전략적으로 매우 중요한 의사결정인 공급업체 선정을 위한 평가 모형 및 평가방법을 제시하고자 하였다. 이를 위하여 본 연구에서는 연구 대상 분야를 사무용품 및 사무기기 분야로 한정하여 사무용품 및 사무기기 공급업체 선정을 위한 평가요인을 1단계에서는 사무용품 및 사무기기 공급관련 요인, 제품관련 요인, 거래기업의 관리능력관련 요인으로 분류하고, 각 요인별로 세부요인을 설정하여 총 16개의 세부요인으로 분류하고, 각 요인별 상대적 중요도 산출을 위하여 설문조사를 실시하였다. 평가 요인별 상대적 중요도는 AHP기법을 이용하여 도출하였으며, 본 모형의 실제적인 활용 가능성을 제시하기 위하여 사무용품 및 사무기기 공급업체에 대한 평가 요인별 만족도를 도출하여 요인별 상대적 중요도를 이용한 공급업체에 대한 만족도를 도출하는 평가모형을 제시하였다.

  • PDF

대전지역 주부의 친환경농산물 구매행동 (The Housewives' Purchase Behaviors on Environment-friendly Agricultural Products in Daejeon Area)

  • 김인정;이준호
    • 대한지역사회영양학회지
    • /
    • 제16권3호
    • /
    • pp.386-397
    • /
    • 2011
  • This study was to investigate the housewives' purchase behaviors on the environment-friendly agricultural products (EFAP) by survey in Daejeon area housewives. 390 questionnaires were used and analysed. Most of the subjects were female (92.6%) distributed evenly in their 40's (55.4%), and graduated from high school (43.6%) or college (36.4%). Subjects' occupation was most housewives (64.1%) and 77.4% of the subjects had monthly family income of 2 million won or more. 76.9% of the subjects had purchased EFAP already. The reason of purchasing EFAP was mainly "good for health" (80.3%), and reason for non-purchasing was "high prices" (28%) or "not so trustworthy" (25.6%). The most purchasing frequency was "once a week" (29%). 46.7% of the subjects spent 20% of their agricultural product cost for EFAP and 38.7% of them spent less than 30,000 won per month for EFAP. On checking of EFAP labeling, the housewives scored 3.59 for the validate date, 3.25 for the place of origin, 2.8 for the quality certification mark by 4-point Likert scale. 65.1% of the subject had intention to increase purchasing of EFAP in future. To promote the consumption of EFAP, the improvement factors were price-cutting (47.9%), trust on producers (18.2%) and quality betterment (17.7%). Accordingly, the consumers prefer EFAP for wellbeing health of families; however, they hesitate to buy due to their high price and the low reliability on producers of EFAP. Thus the producers and the related organization of EFAP should contrive proper countermeasures to increase consumer's satisfaction level on their credibility and price of EFAP.

공공보건의료인력 임상교육효과 평가: 지역거점공공병원 간호사 대상 (The Effects of Clinical Education Program for Nurses in Regional Public Hospital)

  • 신윤희;박관준;변은경;이동원;주웅
    • 보건행정학회지
    • /
    • 제26권4호
    • /
    • pp.373-381
    • /
    • 2016
  • Background: The purpose of this study is to evaluate the outcomes of clinical education program for nurses in regional public hospital, utilizing the Kirkpatrick's model. Methods: Kirkpatrik's 4-level model was applied to this study. Trainees were asked to fill out questionnaires in the middle and at the end of the program. Also administrators of excellent trainees were asked to fill out the questionnaires regarding nursing management performance after 1-2 months from the end of the training course. Results: All trainees had positive reactions to the clinical education program. Not only the results of individual level (satisfaction and achievement scores, academic achievement scores, practical application rate, and educational transition factors) but also the scores of organization level (nursing management performance scores) are improved. Conclusion: By showing a correlation between the effectiveness factors we need to verify the relationship between these factors in a future study. In addition, development of quantitative and qualitative performance indicators are needed. To establish a long-term education system, it is required to applying the excellent trainee's successful experiences.

병원의 특성에 따른 시장지향성 분석과 성과에 있어서 환경의 조절 역할 (The Degree of Market Orientation by Type and Size of Hospital, and Moderating Effect of Environments on Performance)

  • 김평웅;류규수;이용기
    • 한국병원경영학회지
    • /
    • 제5권2호
    • /
    • pp.1-21
    • /
    • 2000
  • This study was to examine the degree of market orientated effort by hospital type and size,. and analyzed the moderating effect of environments between market orientation and it's performance. First, there was no significant differences by hospital type, such public hospital, university hospital, and private hospital. However, the orders of market orientation implementation was university hospital. private hospital, and public hospital This finding suggest that university hospital and public hospital, should be market-oriented, or customer-oriented more now, relatively. Second, there were no significant differences in marketing as management policy by hospital types, i.e. public, university or private sector hospitals. However, as to the intensity of the implementation of the market-oriented approach, private hospitals came first, followed by the university hospitals, then the public ones. This finding suggests that university and public hospitals should be more market or customer oriented to compete in the market. Third, only the competitive environment does active moderating roll on hospital performance. The competitive environmental factor forces the organization to be more market oriented. This means the more you are positively situated in the competitive environment, the more you are looking for a market oriented approach. You become more aware of the value of customers and you become more focused on the customer satisfaction and thus become more patient oriented in every facet of decision making. And market oriented hospitals recognize the importance of utilization of high tech medical treatment skills and equipment in patient care. Fourth, according the analysis, market oriented effort gives more influence on hospital performance than the environmental factors. This means that the market oriented effort should become a culture of the hospital which seeks to out distance themselves from its competitors.

  • PDF

주민자치와의 협력을 통한 한국형 공공도서관 실행공동체 활성화 방안 연구 (Strategies for Improving Communities of Practice in Korea by Cooperating with Residents Autonomy)

  • 박성우
    • 한국도서관정보학회지
    • /
    • 제49권2호
    • /
    • pp.301-326
    • /
    • 2018
  • 이 연구는 지역사회를 실행공동체로 환원시키기 위한 매개자인 공무원의 협력가능성을 모색하는 데 그 목적이 있다. 공동체는 가치지향적인 개념으로 현대사회에서는 지역공동체, 실행공동체, 공동체성을 가진 조직 등으로 존재한다. 공공도서관 공동체는 지역공동체의 성격과 실행공동체의 성격을 동시에 띠며, 지역사회 문제해결을 위해 서비스 영역을 확장하고 있다. 그러나 한국에서는 동 단위의 주민자치에서 지역사회 문제해결을 위한 공공서비스를 제공하고 있다. 이들은 모두 지역사회를 실행공동체로 환원시킨다는 목적을 가지고 업무를 수행한다. 따라서 이 연구는 공동체의 매개자에게 필요한 공동체 의식, 업무 필요성에 대한 의식을 조사하였다. 그 결과는 다음과 같다. 첫째, 공동체 의식이 높은 집단이 그렇지 않은 집단에 비해 업무협력에 대한 필요를 덜 느끼는 것으로 나타났다. 둘째, 공동체 의식이 높거나 주민자치 업무에 많이 노출된 집단은 직무기대가 낮은 편으로 나타났다. 따라서 공동체에 관련된 업무를 원활하게 협력하기 위해서 공동체 업무에 대한 적극적인 동기부여가 필요할 것이다.

한국과 일본의 가구형 집합주택의 거주후평가 비교연구 (A Comparative Study on the Block Housing of Korea and Japan by Post Occupancy Evaluation)

  • 박중현;강부성;김진욱
    • 한국주거학회논문집
    • /
    • 제20권6호
    • /
    • pp.111-118
    • /
    • 2009
  • In modern Asia major cities had same problem with lack of affordable housing for families. So they had to concentrate to the mass supply of housing and made some physical counter effects like high density of cities, limitation of parking space. Also people who lived in those cities could suffer from broken traditional community culture. To rebuild traditional community and increase land usage, Block housing is suggested as a new kind of multi-family housing for old town redevelopment. Now some governments are trying to make urban code to give some initiative for new block housing development in old city blocks. They expect this new housing type can help to solve serious problems like lack of parking area, green space and context of block. Also they hope that block housing development can help to increase safety of town and reduce cost of development. The purpose of this study is to review the establishment and development process of Block Housing and to confirm the aspect which has been changed with urban organization together. Also this study tried to find out the intentional characteristics of similarities and differences with comparison of Korea and Japan. And as a result we could find critical physical viewpoint, and provide considerations for future study and plan. Several cases of block housing in Korea and Japan were reviewed for comparative study and Post Occupancy Evaluation (POE) survey was examined to find satisfaction factors and problems which were expected to improved.

병원 코디네이터의 도입 필요성에 대한 연구 (A Study on the Needs about Hospital Coordinator)

  • 류덕현;김진구
    • 정보학연구
    • /
    • 제10권4호
    • /
    • pp.69-83
    • /
    • 2007
  • As a hospital environment is reconstructed from supplier-centered values to consumer-centered ones for the existence in the rapidly changing medical market, it can be said that not only must old slogans such as unconditional restructuring, remodelling, etc. be reconsidered, but a new strategy for the development and renovation of a hospital must be urgently required. Accordingly, development of customer-oriented practical strategies is needed and it appears possible to develop marketing and manage contacts, as a practical management strategy, for raising satisfaction of internal and external customers. The ultimate goal of such strategy development may be to ensure consistent potential development by maintenance of existing customers and securing new customers through a strategy of satisfying both existing and new customers. It appears that the competition in the medial will be keener in the future by human resources, members of an organization, Under these circumstances, and in relation to appearance of a new type of occupation of a coordinator, if a hospital could offer appropriate service which can meet the demand of the customers by efficiently utilizing the limited resources through efficient management of contacts between the customers and personnel, the competitive power of a hospital would be much stronger. Therefore, it is necessary to seek customer-impressing management by utilizing a coordinator as a more specialized intermediary as well as many-sided contact management through positive introduction of an expert coordinator system for internal and external customer contact management. It is expected that a hospital can secure a competitive advantage in the market through strategy development supported by an expert coordinator and increasing competitive power by means of practice of a developed creative strategy.

  • PDF

서울시 어린이 전문병원 외래진료부의 공간구성방식과 대기공간의 치유환경 구축방안에 관한 연구 (A Study on the Spatial Organization Methods of O.P.D & the Construction of Healing Environment on O.P.D Waiting Area in Children's Hospital in Seoul Metropolis)

  • 김건형;박재승
    • 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
    • /
    • 제16권3호
    • /
    • pp.37-48
    • /
    • 2010
  • This study analyzes the present condition of the elements of a healing environment of the waiting rooms in outpatient clinics of children' hospitals (3 hospitals in Seoul) so as to propose a design to build a healing environment within the children' hospital. And analyzing the importance, satisfaction and preference of the healing environment in the waiting rooms, this paper has come to the following conclusions: 1)The study shows that the space structure of outpatient clinics in children' hospitals are composed of 1 story or 2 stories and designed in a duplication design or a dispersed alcove design. 2)The waiting room of the SC Hospital, with an area of 66.56$m^2$, and the waiting room of the SU Hospital, with an area of 38.78$m^2$ received the highest score for its space. 3)As most patients visit the hospital with their guardian, the waiting room should also be someplace families can rest and share information with others. 4)It is essential to build an environment that eliminates stress elements that patients may come to face by minimizing noise and elements that obstruct the view for mental stability. 5)The results show that those who took part in the survey preferred the following, respectively, healing environment design for the waiting room in the outpatient clinic at children' hospital: Pleasantness>Easiness in finding one' destination>Artificial materials>Natural materials>Environment like that at home>Co-promotion spaces>Space that supports the patients'activities>Openness>Sociality>Safety/Security>Approachability and Privacy. The results also show that healing conditions respect these preferences.

공무원교육의 현업적용도 영향요인과 정책적 제고방안 (A Study on Enhancing Transfer Effect of Learning on Education for Local Public Service Personnel)

  • 김정원;김동철
    • 경영과정보연구
    • /
    • 제32권3호
    • /
    • pp.43-59
    • /
    • 2013
  • 본 연구는 강원도 공무원에 대한 교육의 현업적용도에 영향을 미치는 요인을 실증분석을 통해 찾아내고, 현업적용도를 높일 수 있는 정책적 방안을 도출하여 공무원교육의 양적 질적 개선을 도모하는 것을 목적으로 하였다. 이에 공무원 교육 후 현업적용에 영향을 미치는 요인을 크게 학습자 내적특성, 교육내용 및 설계, 직무수행환경 등 3가지로 구분하여 분석하고, 각 영향요인을 도움(촉진)요인과 방해요인으로 구분하여 도움요인들은 더욱 활성화시키고 방해요인은 제거하는 방식으로 교육과정 설계에 적용할 수 있는 대응방안을 설계하였다. 강원도 공무원교육 현업적용도 제고를 위한 제언으로 역량모델링에 따른 교육설계, 강원도 자체 교육프로그램 설계 및 교육 후 관리제도의 강화를 제시하였다.

  • PDF

서번트 리더십이 조직유효성에 미치는 효과에 관한 연구: 상사 신뢰 조절효과를 중심으로 (A Study on the Influence of Servant Readership on Organizational Effectiveness: Revolved around Effect of Tuned from Confidence of Superior)

  • 김재붕
    • 디지털융복합연구
    • /
    • 제13권1호
    • /
    • pp.215-226
    • /
    • 2015
  • 경영환경이 급변하는 상황에서 조직은 과거에 비해 변화 지향적인 대응방식이 필요하고 조직의 존속 및 발전을 위한 효율적인 관리를 요구하고 있다. 전통적인 관리모델에 적응되지 못하므로 새로운 리더와 새로운 리더와 부하관계를 원하고 있다 현재 전세계적으로 경기불황이 지속되고 있으며, 이로 인한 소비위축으로 기업들은 많은 어려움에 봉착을 하고 있다. 기업들은 이렇게 끊임없이 변화하는 경영환경과 시장에 대한 체계적인 대응을 하지 못하면 결국 시장에서 도태되게 된다. 이로 인해 리더십의 중요성이 그 어느때보다도 높다고 할 수 있다. 본 연구에서는 서번트 리더십에 대한 선행연구들에 대하여 고찰을 하고, 이를 통해 서비스 산업에 종사자하는 종사자들을 대상으로 실증 분석을 수행하였다. 분석결과 서번트 리더십은 조직몰입과 조직시민행동에는 긍정적인 영향을 미치는 것으로 나타났으며, 서번트 리더십이 조직몰입에 미치는 효과는 상사의 신뢰에 영향을 받는 것으로 나타났다.