• The Korean Journal of Health Service Management
• /
• v.3 no.1
• /
• pp.47-58
• /
• 2009

This study is to grasp selection factors and habits of information searching of customers of ophthalmic service and to verify the differences in them and to investigate how they affect in selecting medical institute by demographic sociological characters, selection factors by classification and habits of information searching, how many times they used and the type of medical treatment. The result of analysis of importance of selection factors of medical institute, it showed that doctors' career were evaluated high by classification and it showed in order of university hospital, hospital, clinic in facilities and equipment and in order of university hospital, clinic, hospital in distance transportation Analysis of importance of selection factors by sex distinction, it showed that doctors' career were high for both male and female and according to the result of analysis of selection factors by an age, doctors' career variable was measured high and it showed in order of facilities, equipment, distance and convenient transportation. The result of analysis by the form of medical treatment, doctors' career were measured high in all diseases. Facilities and equipment were measured high in case of a corrective operation of eyesight and distance transportation variable showed high in simple eye diseases. According to the result of analysis of habits of searching information by utility frequency, one's own experience in the past(direct visits) was the highest over all and it showed in order of introduction of other ophthalmic department in case of people who go to the institutes many times.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.42 no.3
• /
• pp.206-216
• /
• 2019

The present study identified several antecedents that create perceived resistance to supply chain management (SCM) change. This work particularly emphasizes SCM change, which is notable given its central role in reacting market orientation and varied environmental and managerial conditions. A careful case study on a small and medium sized food production company in South Korea leads to the formulation of our framework including one second-order construct of 'resistance' as well as eight first-order constructs of 'implementing the payment terms', 'balancing of business process', 'fear of responsibility', 'business sustainability transparency', 'past experience of failure', 'competence of work personnel', 'cooperation with third parties' and 'sharing personnel information with partner'. The hypothesized relation of first- and second-order construct was validated using survey sample data collected from 350 respondents who completed their questionnaire instrument. Results from confirmatory factor analysis revealed that nomological validity was established at statistical significance level by identifying six first order constructs of 'implementing the payment terms', 'fear of responsibility', 'business sustainability transparency', 'past experience of failure', a conbined construct of 'competence of work personnel/cooperation with third parties' and 'sharing personnel information with partner'. The findings from our work are expected to provide important insights to the strategy for SCM risk management for small and medium sized company.

• IE interfaces
• /
• v.20 no.3
• /
• pp.309-314
• /
• 2007

By an explosive increase of proxy driving, customers require the quick and correct services of call center. But because most call centers have an unsystematic management system, grievance of customers is continually increasing. To solve these problem, we constructed a call center system of proxy driving that is based on CTI (Computer Telephony Integration) in this paper. The proposed system is constructed using CID (Caller Identify Display) terminal, SMS (Short Message Service) and call center management program etc. Customer service level could be improved through efficient customer management by using the proposed system. Also it could be convenient and easy to implement customer management, order management, staff management, SMS and settlement of accounts.

• Journal of the Korea Safety Management & Science
• /
• v.9 no.1
• /
• pp.187-195
• /
• 2007

There are many Korea companies who are introducing many kinds of management renovation methods in order to attain more management achievement. So many personnels under CEO are trying to change themselves to fit those kinds of management renovation methods. Now, all kinds of books for supervisors have published, but it is not easy for those supervisors to understand those books as those books do not fit for their own companies situation. The best management methods in the best companies in U.S.A. actually can not be well introduced in Korea. So, the management methods should be changed with the environment's changing. Therefore, the company management is the process to suit the continue changing environment.

• International conference on construction engineering and project management
• /
• 2009.05a
• /
• pp.1485-1490
• /
• 2009

This paper discusses cases of infrastructure asset management in the U.S., Canada, and Australia and investigates infrastructure management in Korea in order to set the direction for the asset management improvement. The definitions of infrastructure asset management from various entities are introduced and implementation framework and organizational structures are described. The investigation on Korean public asset management practices finds the strong and weak points and defines the requirements and considerations to further improve the current practices. This paper will assist adopting infrastructure asset management in Korea and provide guide for the infrastructure maintenance.

• Journal of the military operations research society of Korea
• /
• v.22 no.2
• /
• pp.153-165
• /
• 1996

This paper presents an order releasing algorithm for an AMS. Order release policy determine order releasing time to shop floor so as to improve order management and shop performance. The proposed order releasing algorithm can cope with the dynamic environment of orders(e.g. change or cancel of order) flexibly and fastly, by processing individual order and exchanging the information(e.g. compeletion time or lateness of order, etc) with customer. And the objective of the order releasing algorithm is the observance of the due-date, therefore, it can provide customer with a reliability of order. Computer simulation is used to obtain the makespan of order which is the input data of the order releasing algorithm. The eight candidate part dispatching rules are simulated to selected an effective part dispatching rule for the computer simulation. By using the best effective part dispatching rule, the computer simulation is conducted to determine order releasing time.

• IE interfaces
• /
• v.11 no.2
• /
• pp.177-190
• /
• 1998

The work-order performs an important role in make-to-order production. The development of work-order system in this production is more complex than work-order system in planing production. To construct work-order system, load of directors for work-order must be decreased, and production management between scheduling of master plan and current workshop conditions must be considered. In this study, we grasped troubles in present work-order system and flows of information for work order. Using these results are made database schemas and data flow diagrams for effective development of work-order system. And then, for successful establishment of work-order system and actual use of directors, we considered systematic and easy user-interface. For a case study, development procedures of work-order system are presented for plant factory.

• Korean System Dynamics Review
• /
• v.16 no.2
• /
• pp.75-100
• /
• 2015

The purpose of this study is to analyze causation of Ecosystem service's trade-off(ES trade-off) and to establish baseline data for wise spatial planning and management. In order to understand why and how ES trade-off occurs, systems thinking and causal loops were employed. The causal loop of ecosystem service creation cycle includes profits quantification process, decision making process, spatial planning and management process, and ecosystem services creation process. The profits quantification process has a limitation that all ecosystem service categories were not included in profits quantification, because quantification method for cultural services is insufficient. These problems led to unequal discussion opportunity in decision making process. ES trade-off occurs through transition of ecosystem function in spatial scale and temporal scale. In spatial scale, land-use variation and resource-use variation contribute to change an ecosystem function for different ES category by spatial planning and management. In temporal scale, a change of an ecosystem function for different ES category is influenced by ecological succession, seasonal change and land cover variation, which are parameter from environmental features. This study presented that spatial planning and management should ecosystem service assessment in order to enhance balanced ecosystem services.

• Journal of Korean Society for Quality Management
• /
• v.30 no.3
• /
• pp.120-138
• /
• 2002

In order to carry out TQM and 6 Sigma management, it is the key elements to make clear a goal and a mission. Above all, we can succeed In achieving a dramatic change and a great outcome only when we make clear the method, incentives, organization and plans under the clear objective. In order to secure the competitiveness against the external challenge, it is essential to keep the several crucial factors such as CEO's will, the systematic process to measure and manage, monitoring to satisfy customer's needs and an aggressive development of TQM activity to encourage the endeavour of the relentless enhancement, and also a positive effort Is to be made for evaluating all quality culture like training experts internally by an outstanding training program under CEO's firm leadership. This study is carried out to understand that which features and factors of success can exist in a company culture if a company accepts a theoretical basis and concept, the general of TQM and 6 Sigma which are one of a management strategy, and carries out TQM and 6 Sigma for achieving improvement of quality and customer's satisfaction.

• Journal of the Korean Society for information Management
• /
• v.22 no.3 s.57
• /
• pp.163-181
• /
• 2005

In order to adapt the digital rights management community for the standardisation of expressing rights information in the libraries' content for the control of the rights of the digital works, it is necessary to establish rights information, that can build effective system of the distribution structure by the public ownership of the rights information and the interoperability of system. This research developed rights information constructing system in order to protect and enforce their rights over digital assets and embodied utilizing use-process of rights information.