• Title/Summary/Keyword: Nature of Service

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A Study on Service Industry Development Policy by Service Nature (서비스본질 기반의 서비스산업 정책방안)

  • Kim, Hyunsoo
    • Journal of Service Research and Studies
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    • v.7 no.1
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    • pp.15-26
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    • 2017
  • The current research investigates the strategies for fostering service industries from the service's nature perspectives. Because the service industry is broad and heterogeneous in nature, if service's nature is not considered in building strategies for developing service industries, it would have a limited perspective, and thus, it would be difficult to foster large growth in service industries. In addition, not considering service's nature would not encourage synergy among service sectors nor encourage innovative development among individual sectors. Therefore, we need to understand that different service sectors are all under the umbrella for service industries, and consider the service's nature. The current research considers the service's relational, bidirectional, horizontality, and harmonization nature of services, and also, intangibility, inseparability, heterogeneity, perishability were considered in suggesting strategies for fostering service industries. These results can be used to developing governmental policies for developing service industries.

The Effect of the 'Chemistry in Everyday Life' Course for Pre-service Elementary Teachers on noir Beliefs regarding Science Teaching Efficacy and the Nature of Science (생활속의 화학' 강좌가 예비 초등교사의 과학교수 효능감과 과학의 본성에 대한 신념에 미치는 효과)

  • Lim, Hee-Jun;Sang, Sang-Ihn
    • Journal of Korean Elementary Science Education
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    • v.25 no.4
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    • pp.374-382
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    • 2006
  • This study investigated the effect of the 'Chemistry in everyday life' course for 234 pre-service elementary teachers on their beliefs regarding science teaching efficacy and the nature of science. This study also examined the effect of this particular course by their field (natural science, humanities & social science, and fine arts). The results show that after the semester the pre-service teachers' science teaching efficacy beliefs were enhanced. In particular, their personal science teaching efficacy beliefs were improved across all fields. However, their beliefs regarding the nature of science remained largely unchanged. This study discussed the implications surrounding science courses for pre-service teachers.

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A Study on Job Satisfaction and Commitment of Service Nature Based Organizations: Centering on Labor Relations and Mediation of High-Involvement Work Organizations in Dental Hospital (서비스본질기반 조직의 직무만족 및 몰입에 관한 연구 : 치과병원에서 노사관계와 참여적 작업조직의 매개를 중심으로)

  • Kim, Bosung;Kim, Hyunsoo
    • Journal of Service Research and Studies
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    • v.9 no.1
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    • pp.17-31
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    • 2019
  • This study empirically analyzed the effect of service nature of dental clinic on job satisfaction and job commitment. In recent years, the demand for medical services has been increasing in the dental clinics. As the dental clinics are faced with various competition situations through new establishment and expansion, the importance of job satisfaction and job involvement is more emphasized. The service nature of dental hospitals is known to be influenced by job satisfaction and job commitment. These two factors are important factors for securing the competitiveness of dental hospitals as well as the functions of hospitals required for survival and development of dental hospitals In this study, we analyzed the effects of labor - management relations and high-involvement work organization on the organizational satisfaction and organizational commitment affecting service nature of dental hospital. As a result of the analysis, it was found that the service nature based organization has a full mediating effect which is not established without labor relations and participatory work organization in the process of affecting job commitment. Therefore, unlike previous studies which focus on incentives or external rewards to increase job satisfaction of employees, this study concluded that internal support system reflecting service nature factors should be strengthened. Job satisfaction and job commitment, which are variables in this study, are expected to be the basis for improving competitiveness of dental hospitals. Future research should be extended to small and medium dental hospitals and dental clinics. It is also necessary to study various organizations in order to strengthen the competitiveness of the service organization by fostering the nature of service such as relationship and interactivity at the organizational level.

The Effects of Pre-service Early Childhood Teachers' Self-expression and Stress Coping Style on their Human Nature (예비유아교사의 자기표현과 스트레스 대처방식이 인성에 미치는 영향)

  • Heo, Su Yun;Seo, Hyun Ah
    • Korean Journal of Childcare and Education
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    • v.10 no.2
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    • pp.5-19
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    • 2014
  • The purpose of this study was to examine the effects of pre-service early childhood teachers' self-expression and stress coping style on their human nature. More specifically, this study attempted to investigate how teachers' human nature, self-expression and stress coping style are correlated with another and determine how much human nature is influenced by the other variables, ultimately providing basic information necessary for improving the humanity of pre-service preschool teachers. Findings of the study can be summarized as follows. First, correlations among pre-service early childhood teachers' self-expression, stress coping style and human nature were investigated to find that those teachers' human nature and self-expression have close relationships with each other and that the two variables are significantly related with their stress coping style. Second, the influences of pre-service preschool teachers' self-expression and stress coping style on their human nature were analyzed to find that the human nature of those teachers as a whole and some sub-areas of the variables like positive self-concept and human creativity have significant relationships with their self-expression and stress coping style. Finally, based on these findings, this study discussed how to establish and manage a curriculum that helps to improve the human nature of pre-service early childhood teachers of junior colleges. It also hopes to find effective ways to manage the department of education.

Pre-service Teachers' Conceptions of the Nature of Science

  • Lee, Eun-Ah;Choi, Seong-Hee
    • Journal of the Korean earth science society
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    • v.23 no.2
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    • pp.140-146
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    • 2002
  • We have studied 73 pre-service science teachers' conceptions about the nature of science (NOS) using 120 true-false test items based on AAAS Benchmarks statements. We have found that participants have inadequate understanding of the NOS, especially in understanding of five categories of conceptions; change and continuity in science, bias in scientific investigations, hypothesis in scientific investigations, things common in science, and science ethics. The result also indicates that there is a difference between primary pre-service teachers and secondary pre-service teachers. From the analysis of consistency, we also found that this inadequate understanding comes from confusion rather than misconception. All the results support that there is a need of intense pre-service teacher education concerning thenature of science.

Comprehensive Presuppositions Regarding Nature of Science, Scientific Causality, and Nature Held by In-service Secondary Science Teachers (중등 과학 교사들의 과학의 본성, 과학적 인과성 및 자연에 대한 종합적 관점 조사)

  • Hong, Hanghwa;Park, Jongwon
    • Journal of Science Education
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    • v.38 no.2
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    • pp.454-469
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    • 2014
  • Teachers' presuppositions of nature of science, scientific causality, and nature are unconsciously constructed through interactions with his or her physical and social environment everyday and it began even before they were in any formal education. It directly influences their teaching later. Thus, this study examined what comprehensive presuppositions in nature of science, scientific causality, and nature are held by in-service secondary science teachers. For the study, Q-methodology was used. Q-sorting was done on 81 statements from three instruments: Nature statements, the Test of Preferred Explanations, and the Nature of Science Scale with twelve in-service science teachers. Teachers sorted the statements along a presented agreement scale of their viewpoint and the collected data was analyzed using recommended procedures for Q-sorts in order to group teachers with similar views. As a result, ten participants were placed in five factors based on their presuppositions of science, scientific causality, and nature and distinctive features of each factor were discovered. In addition, the study confirmed that presuppositions of science, scientific causality, and nature are interrelated. This study method will be helpful to discover more relationships regarding teachers' various viewpoints further.

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Pre-service Elementary Teachers' Inquiry on a Model of Magnetism and Changes in Their Views of Scientific Models (초등 예비교사의 자기 모델 탐구 과정과 과학적 모델에 대한 이해 변화)

  • Yoon, Hye-Gyoung
    • Journal of Korean Elementary Science Education
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    • v.30 no.3
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    • pp.353-366
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    • 2011
  • An alternative vision for science inquiry that appears to be important and challenging is model-based inquiry in which students generate, evaluate and revise their explanatory model. Pre-service teachers should be given opportunities to develop and use their mechanistic explanatory models in order to participate in the practice of science and to have a sound understanding of science. With this view, this study described a case of pre-service elementary teachers' scientific modeling in magnetism. The aims of this study were to explore difficulties preservice elementary teachers encountered while they engaged in a model-based inquiry, and to examine how their understandings of the nature of scientific models changed after the model-based inquiry. The data analysis revealed that the pre-service teachers had difficulties in drawing and writing their own thinking because they had little experience of expressing their own science ideas. When asked to predict what would happen, they could not understand what it meant to make a prediction "based on their model". They did not know how to use or consider their model in making a prediction. At the end of the model-based inquiry they reached a final consensus of a best model. However, they were very anxious about whether the model was the "correct" answer. With respect to the nature of scientific models, almost all of the pre-service teachers initially viewed models only as a communication tool among scientists or students and teachers to help understand others' ideas. After the model-based inquiry, however, many of them understood that they could create, test, and revise their "own" models "by themselves". They also realized the key aspects of scientific models that a model can be changed as evidence is accumulated and a model is a knowledge production tool as well as a communication tool. The results indicated that pre-service elementary teachers' understandings of the nature of scientific models and their previous school science experiences could affect their performance on a model-based inquiry, and their experience of scientific modeling could help them enhance their understandings of the nature of scientific models.

A Study of the Dental Clinic Applied Organic Parts of Nature (자연의 유기적 요소를 적용한 치과의원 실내공간에 관한 연구)

  • Kim, Seol-Hwa;Han, Young-Ho
    • Proceedings of the Korean Institute of Interior Design Conference
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    • 2005.05a
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    • pp.35-39
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    • 2005
  • There can be two definitions of modern ideal medical surroundings. One is medical services satisfied patients' with their desire and the other is places suited to remedy realized by rational operation. Particularly, in case of dental service, there is a need for an effective regard of moving lines and there are many rooms for a dental service belonged to a curer and not a curer. So a design has been developed by many concerns. How do we proffer more familiar and comfortable places to both a curer and not a curer. Nowadays, the design is making progress to the unprecedented and up-to-date direction. I would suggest a general plan used by a nature of an original art for this design. The design used by a nature between human beings and things is able to induce comforts and intimacies. So to speak, I would like to remove artificial design and keep up organic lines, shapes and forms of a nature like it is. This study grasps the organizational limitation of this design and the visual characteristic of organic forms used by harmonious image of a nature and a new way is applied to limited medical places, a dental service, based on the study. Also, I'm go to examine the meaning and worth of a new design and suggest the direction of it.

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Service R&D Strategies in the Era of Boundless Industries (산업간 경계해체 시대의 서비스R&D 전략)

  • Kim, Hyunsoo
    • Journal of Service Research and Studies
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    • v.7 no.2
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    • pp.79-90
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    • 2017
  • The current research investigates the service R&D strategies from the service's nature perspectives. In the current economy, manufacturing and service industries are becoming boundless, and thus, they are competing with each other in a customer-centric environment. Because customers' needs and wants are realized through services, service industry has become one of the most important industries in the world. However, there have been conflicting opinions about service R&D policies due to different definitions of services. The current research specifically focuses on the nature of services to discuss strategies for service R&D. Service R&D strategies are suggested considering the nature of the current economy where industries are becoming boundless. In addition, the current research considers the service's relational, bidirectional, horizontality, and harmonization nature of services, and also, intangibility, inseparability, heterogeneity, perishability were considered in suggesting strategies for service R&D. For manufacturing industries, strategies to strengthen servitization R&D were proposed, and for service industries, strategies to strengthen manufacturization R&D were proposed. The results from the current research can be used for developing corporate service R&D strategies, and developing policies for developing both service and manufacturing industries in the current economy.