• Journal of Information Processing Systems
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• 제14권3호
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• pp.771-789
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• 2018

In heterogeneous wireless networks supporting multi-access services, selecting the best network from among the possible heterogeneous connections and providing seamless service during handover for a higher Quality of Services (QoSs) is a big challenge. Thus, we need an intelligent vertical handover (VHO) decision using suitable network parameters. In the conventional VHOs, various network parameters (i.e., signal strength, bandwidth, dropping probability, monetary cost of service, and power consumption) have been used to measure network status and select the preferred network. Because of various parameter features defined in each wireless/mobile network, the parameter conversion between different networks is required for a handover decision. Therefore, the handover process is highly complex and the selection of parameters is always an issue. In this paper, we present how to maximize network utilization as more than one target network exists during VHO. Also, we show how network parameters can be imbedded into IEEE 802.21-based signaling procedures to provide seamless connectivity during a handover. The network simulation showed that QoS-effective target network selection could be achieved by choosing the suitable parameters from Layers 1 and 2 in each candidate network.

• 산업경영시스템학회지
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• 제43권4호
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• pp.33-40
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• 2020

In order to satisfy customers, it is important to identify the quality elements that affect customers' satisfaction. The Kano model has been widely used in identifying multi-dimensional quality attributes in this purpose. However, the model suffers from various shortcomings and limitations, especially those related to survey practices such as the data amount, reply attitude and cost. In this research, a model based on the text sentiment analysis is proposed, which aims to substitute the survey-based data gathering process of Kano models with sentiment analysis. In this model, from the set of opinion text, quality elements for the research are extracted using the morpheme analysis. The opinions' polarity attributes are evaluated using text sentiment analysis, and those polarity text items are transformed into equivalent Kano survey questions. Replies for the transformed survey questions are generated based on the total score of the original data. Then, the question-reply set is analyzed using both the original Kano evaluation method and the satisfaction index method. The proposed research model has been tested using a large amount of data of public IT service project evaluations. The result shows that it can replace the existing practice and it promises advantages in terms of quality and cost of data gathering. The authors hope that the proposed model of this research may serve as a new quality analysis model for a wide range of areas.

• 한국생활과학회지
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• 제21권5호
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• pp.957-973
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• 2012

This study analyzed consumer public complaint behaviors and the satisfaction of complaint handling among credit card users who availed of credit card services. Relatively little research has been done in this area, despite the obvious importance of understanding and improving credit card market conditions. The purpose of this study was to examine consumer compliant behaviors with a focus on public actions, such as voice responses and the third party actions among credit card users. With the goal of providing consumers with more positive expectations of credit card companies' complaint handling process, this study investigated the status of public actions and the negative effect of complaints on the overall satisfaction of post-complaint behavior toward credit card services. The responses from 1,000 credit card users were analyzed using descriptive analysis, factor analysis, multi-logit analysis, and Heckman selection estimate. The analysis provided three major results: (1) perceived service quality among credit card users was conceptualized into groups such as responsiveness, innovation, company, additional service, and fee, (2) perceived service qualities, age, residential area, employment status, and subjective economic status had significant effect on public compliant action behaviors, and (3) unidimensional factors resulting from post-complaint behaviors were analyzed and several variables, such as period of credit card use, average amount used, and perceived service quality had significant effects on the degree of satisfaction associated with complaint handling in terms of credit card services. Several implications and directions for further research are discussed.

• 산업경영시스템학회지
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• 제40권1호
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• pp.150-164
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• 2017

The development of an appropriate public service quality model has become increasingly recognised as an important subject of interest in the public sector as well as academia. In particular, the public systems enacted by governments are widely used and have a significant impact on national competitiveness. But few researches have been conducted to explore the quality dimensions of a public system service and empirically examine the relationship among related variables. Therefore, in this study, we strive to develop a quality measurement model of public system service that can be effectively used in practice. Using 601 samples gathered through a structured survey from project engineers, a conceptual quality model of public system is presented and discussed. Given the exploratory nature of this study, an exploratory factor analysis is used to investigate quality dimensions and partial least square (PLS) is employed in determining the structural relationships. From empirical results, we found that the quality dimensions of the public system had four distinct quality dimensions (design quality, environment quality, primary outcome quality, additive outcome quality). All four quality dimensions showed good representative factors in explaining user satisfaction. Perceived trust was proved to significantly mediate the relationship between quality dimensions and user satisfaction. Our research is expected to contribute to the literature by providing a good conceptual framework for assessing public system quality by linking four quality dimensions with user satisfaction. In particular, the developed model can elaborately measure process quality and multi-functional outcome quality of the system by the supplementation of design quality and additive outcome quality respectively. Practical implications are also suggested on the basis of our analysis.

• 대한의용생체공학회:의공학회지
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• 제15권3호
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• pp.317-324
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• 1994

본 논문에서는 ISDN(Intergrated Services Digital Network) LAPD(Link Access Procedure on the D-channel)와 LAPB(Link Access Procedunre on the B-channel) 프로토콜 구현과 비 ISDN 기기 용 ISDN 접속장치인 TA(Terminal Adaptor)를 위한 새로운 방법을 제안하였다. 본 논문에서 제안한 방법은 지금까지의 방법과는 달리 실시간 운영체제의 커널부를 타켓보드(target board)에 이식하여 ISDN LAPD와 LAPB 프로토콜을 구현하는 것이다. 구현된 시스템의 특징은 첫째, 각 계층에서 발생한 프로세스들을 병렬적(Multi Tasking)으로 처리하도록 하였고, 둘째, 프로토콜 구현을 위해 필요한 타이머들이 커널부로부터 소프트웨어적으로 지원되도록 하였으며, 셋째, 운영체계의 포트 함수를 응용하여 CCITT에서 권고하는 SAP(service access point)를 구현 하였다. 제안한 방법에 따라 운영체계를 이용하여 ISDN 사용자 망 인터페이스를 위한 LAPD의 계층1(layer1), 계층2(layer2) 및 계층3(Call control) 프로토콜과 LAPB프로토콜을 구현하여 모의 망 종단 장치에 연결시켜 실험을 수행한 결과 계층2(LAPD)에서의 TEI(Terminal Equipment Identifier)할당과, 다중 프레임 전송모드의 설정 후 계층3의 메세지가 전송됨을 확인하였고, 이를 이용하여 계층3에서 호설정이 이루어지고 해제되는 것을 확인 하였다. 그리고 설정된 패스를 통해 LAPB 프로토콜을 이용하여 B 채널로 데이터의 전송이 이뤄짐을 확인하였다. 따라서, 본 논문에서는 PC로부터의 초음파 의료 영상 또는 음성 정보를 ISDN환경에서 보다 효율적으로 전송할 수 있는 ISDN망에서의 전송시스템이 구현됨으로써 향후 ISDN망에 접속하여 사용할 수 있는 가능성을 확인하였다.

• 유통과학연구
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• 제13권1호
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• pp.83-91
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• 2015

Purpose - Despite the structural irrationality of multi-level transportation and the oil price rise, the domestic freight transportation market continues to grow, mirroring the rise in e-commerce and resultant increase in courier services and freight volumes. Several studies on courier services have been conducted. However, few studies or statistics have been published regarding regular freight services although they have played a role in the freight service market. The present study identifies the characteristics of regular freight service users to seek competitiveness enhancement measures specific to regular freight services. Research design, data, and methodology - IPA is a comparative analysis of the relative importance of and satisfaction with each attribute simultaneously. This study used IPA because it facilitates the process of analyzing importance and performance, deriving implications and a visual understanding of results. To enhance the competitiveness of regular freight services, this study surveyed its current users regarding the importance of the regular freight service factors. A total of 200 copies of a questionnaire were circulated and 190 copies were returned. In addition to demographics, respondents answered questions about the importance of and satisfaction with services on a 5-point Likert scale. Excluding 3 inappropriate copies, 187 out of 190 copies were analyzed. PASW Statistics 18 was used for statistical analysis. A total of 20 question items were selected for the service factors presented in the questionnaire based on the 1st pilot survey and previous studies. Results - According to the IPA performed to compare the importance of and satisfaction with service factors, both importance and satisfaction are high in the 1st quadrant, which involves the economic advantage of using regular freight services, quick arrival at destinations, weight freight handling, and less time constraints on freight receipt/dispatch. This area requires continuous management. Satisfaction is higher than importance in the 2nd quadrant, which involves the adequacy of freight, cost savings over ordinary courier services, notification on freight arrival, and freight tracking information. This area requires intensive investment and management. Satisfaction is lower than importance in the 3rd quadrant, involving the credit card payment system, courier delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. This area requires further intensive management. Both importance and satisfaction are low in the 4th quadrant, involving the availability of collection service, storage space at freight handling sites, kindness of collection/delivery staff, kindness of outlet staff, and easy delivery checks. This area is a set of variables should be excluded from priority control targets. Conclusions - Based on the IPA, service factors that need priority controls because of high importance and low satisfaction include the credit card payment system, delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. The findings need to be applied to future marketing strategies for regular freight services and for developing competitiveness enhancement programs.

• 한국프랜차이즈경영연구
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• 제10권3호
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• pp.37-52
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• 2019

Purpose - This study examined the relationship between service quality, perceived value, customer satisfaction and behavioral intention of coffee shop using CoffeeSERV scale. In this model, CoffeeSERV scale consists of fundamental characteristics, physical environment, confidence, beverage characteristics, and representation factors. In particular, this study tried to demonstrate the moderating effect of customer's regulatory focus orientation among in the relationships between service quality, perceived value, customer satisfaction and behavioral intention. Research design, data, and methodology - This study intends to expand the existing service quality research by using the coffee shop service quality measurement tool developed by domestic researchers. I wanted to find some implications for the trend. In particular, this study applied the regulatory focus theory to identify individual differences of customers regulatory focusing motivation. In order to verify several hypotheses, the data were 227 college students and analyzed with SPSS/PC 21.0 and SmartPLS 3 program. The moderating role of customer's regulatory focusing motivation was tested using multi-group analysis with SmartPLS 3 program. Results - The resutls are as follows. First, the fundamental characteristic factors only had a significant influence on the utilitarian value perception, but in the hedonic value perception, all other service factors except for the beverage characteristic had a statistically significant effect. Second, utilitarian and hedonic value had significant effects on customer satisfaction. Third, customer satisfaction had a significant effect on behavioral intention. Finally, the regulatory focus orientation played a moderating role in the relationship between beverage characteristic - utilitarian value, representation - utilitarian value, fundamental characteristic - hedonic value, physical environment - hedonic value, confidence - hedonic value, and utilitarian value - behavioral intention. Conclusions - The results of this study show that the various service quality factors that make up the CoffeeSERV scale have different effects on utilitarian and hedonic value. This means that perceived benefits from product and service experience have different impacts on the customer's experience. Therefore, marketers should identify the impacts of service quality dimension that customers who use coffee shops consider important, understand the impact process of these quality factors on experience value, customer satisfaction, and behavioral intention, and allocate limited marketing budget. The results also show that it is possible to establish differentiatied response strategies using customer's regulatory focus orientation to find ways to enhance utlitarian and hedonic value, customer satisfaction, and behavioral intention using various Coffeeshop service quality factors. At the end of this paper, some limitations and future research directions were suggested.

• 한국학교수학회논문집
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• 제18권1호
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• pp.61-82
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• 2015

다문화권 학생인 중국인 국제학생 자오밍의 대학 수학수업에서 학습의 방해요소가 무엇인지 그리고 그 방해요소를 극복하도록 어떻게 도울 수 있는지를 정성적 연구방법을 바탕으로 조사하였다. 예비교사를 위해 2014년 2학기에 개설된 교수 학습을 위한 강좌에서 학습조력자에 의해 자오밍의 활동이 관찰되었고 학습과정의 자료들이 수집되었다. 방해요소로는 한국어 문장이해력 부족, 한국어수학어휘력 부족, 수학개념이해력 부족, 공학도구충실도의 부족으로 나타났고, 이를 극복하기 위해서 이중언어 효과, 자기주도적 시각화표상활동, 반복활동, 조별활동을 통해 학습의 성취가 이루어졌다. 이러한 자오밍의 학습의 성취는 학습조력자의 역할에 의해 가능했다고 볼 수 있는데 일반적으로 대학에서 영어가 기본적으로 제공되고 있지만 자국어로 학습할 수 있는 이중언어강화 환경구성이 매우 중요함을 알 수 있었다.

• 한국통신학회논문지
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• 제35권7B호
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• pp.1009-1017
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• 2010

Offering of different attractive opportunities by different wireless technologies trends the convergence of heterogeneous networks for the future wireless communication system. To make a seamless handover among the heterogeneous networks, the optimization of the power consumption, and optimal selection of interface are the challenging issues. The access of multi interfaces simultaneously reduces the handover latency and data loss in heterogeneous handover. The mobile node (MN) maintains one interface connection while other interface is used for handover process. However, it causes much battery power consumption. In this paper we propose an efficient interface selection scheme including interface selection algorithms, interface selection procedures considering battery power consumption and user mobility with other existing parameters for overlaying networks. We also propose a priority based network selection scheme according to the service types. MN‘s battery power level, provision of QoS/QoE and our proposed priority parameters are considered as more important parameters for our interface selection algorithm. The performances of the proposed scheme are verified using numerical analysis.

• 산업기술연구
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• 제21권B호
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• pp.37-44
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• 2001

Distribution System is considered as the most important part of SCM when the satisfaction of customer demand is considered. This paper focus on the backorder policies for stockout which is occurred in each regional distribution center of two-echelon distribution system facing stochastic demand process. Four concepts for the efficient system operation are suggested. First, at least 30% reduction of stockout is achieved by introduction of 50/25 allocation policy to distribution system. Second, transportation cost and lead-time of backorder are decreased by allowance of internal supply between regional distribution centers. Third, the frequency of emergency supply is minimized by application of Ship-up-to- expected-demand backorder policies. Finally we suggest several effective rules to select multi-internal suppliers. Simulation tests show the efficiency of our backorder policies and enhancement of customer service level.