• 한국도서관정보학회지
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• 제35권3호
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• pp.251-270
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• 2004

본 논문에서는 이용자중심의 정보서비스를 제공하는 도서관경영과 사서와 이용자간의 관계를 통해 고객 만족도를 높이는 정보서비스 방안을 제시하기 위하여 CRM을 수행하였다. 또한 도서관 고객의 요구사항의 특성과 일반적인 CRM 시스템의 설계를 고찰하고, 도서관에서의 CRM 시스템에 대한 개념적 모델링 설계와 데이터사전, 이벤트 클레스를 작성하여 도서관 CRM 구축 방안을 제시하였다.

• 대한안전경영과학회지
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• 제6권1호
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• pp.71-79
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• 2004

According to the changing environment of management, the concept of the one-to-one marketing is appeared in the environment of management by high Quality that customers needs. In this paradigm, CRM(Customer Relationship Management) offering integrated multiple view points is able to be executed by the advance of Information Technology (IT). In this study, the environment and the management status of the steel company that CRM implemented is analyzed. This study presents the system architecture which applies OLAP(on-line analytical processing), web technologies, and logistics service. Then this research presents a variety of effects and development direction in the future.

• 응용통계연구
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• 제22권1호
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• pp.1-16
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• 2009

최근 대부분 기업에서는 통합 데이터베이스 정보를 모델화하고 이를 전략적으로 활용하는 움직임이 가속화되고 있다. 이는 고객과의 커뮤니케이션 및 관계유지로 대변되는 CRM(Customer Relationship Management)이 기업들의 가장 중요한 이슈 중 하나로 부각되고 있기 때문이다. 본 연구에서는 이런 관점에서 CRM의 핵심 요소인 데이터 마이닝 기법을 이용하여 개발한 고객 스코어링 모델을 마케팅 층(Marketing Layer)에 연결해주는 스코어링 캠페인 시스템을 개발 하고자 한다. 개발한 시스템은 고객 스코어링 결과 및 캠페인 대상자 선정 작업을 쉽게 할 수 있도록 GUI환경에서 제공해 줌으로서 일반 사용자들이 쉽게 활용할 수 있도록 하였다.

• 산업공학
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• 제22권3호
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• pp.234-242
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• 2009

It is most important for distribution center in retail business to delivery commodities in a timely manner. Accordingly, many companies try to make distribution center effective using the Warehouse Management System(WMS) integrated legacy system. Also, the Customer Relationship Management(CRM) is the most typical paradigm in management lately. Even though the WMS and CRM are independent system of each other, WMS, coupled with CRM makes customer satisfied more effectively. In this paper, we proposed the methodology for inventory location after analyzing and applying customer buying pattern data in the CRM through the MBA(Market Basket Analysis), which is part of data mining. We used an example modeling a real distribution center in retail through a 3D simulation tool and examined correlation between commodities using customer buying pattern. After that, we applied it to the inventory location system through the MBA in an example. Finally, we identified decrease in the time for picking, which is the majority of distribution center. Besides, we proposed a simulation methodology before applying new methodology. Consequently, it removes potential errors in advance and makes a optimized inventory location system.

• 한국컴퓨터정보학회논문지
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• 제14권4호
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• pp.179-187
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• 2009

실세계의 많은 시스템들은 동적이며 복잡한 현상으로 이뤄져 있다. 이러한 특징의 시스템을 이해하는 방법의 하나로 시스템에 대한 모델을 세우고 분석하는 방법이 있다. 본 연구에서는 동적시스템에서 발생되는 시계열데이터들의 분석을 위한 방법론을 제시한다. 시스템 모델링을 통해 사용자들에게 1:1의 맞춤정보를 제공하기 위한 CRM(고객관계관리) 인터페이스를 제안한다. 실험에서 실제의 시계열데이터를 통하여 군집화 하는 과정에서는 유사기반의 방식보다 모델기반 방식이 더 나은 군집화 결과를 산출하였고 각 군집의 모델을 생성한 후 모델을 통하여 일정기간 시계열 데이터를 생산하여 이를 실제 곡선의 운동양태와 비교 분석하였다. 주가와 같은 실제 시계열데이터에 제안된 방법을 적용하여 모델로 생산된 데이터가 실제의 데이터와 비교하여 얼마나 근사한지를 확인하여 제안된 방법의 유효성을 검증하였다.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2001년도 춘계학술대회
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• pp.269-273
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• 2001

Nowadays the most important thing is not to gather new membership but to manage existing membership with useful information in electronic commerce system. To satisfy various customers, it is vital to understand and analyze customer's need. This paper presents the modeling method for efficient marketing system in mobile commerce.

• 한국수자원학회:학술대회논문집
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• 한국수자원학회 2009년도 학술발표회 초록집
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• pp.149-153
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• 2009

Physics-based distributed rainfall-runoff models are now commonly used in a variety of hydrologic applications such as to estimate flooding, water pollutant transport, sedimentation yield and so on. Moreover, it is not surprising that GIS has become an integral part of hydrologic research since this technology offers abundant information about spatial heterogeneity for both model parameters and input data that control hydrological processes. This study presents the development of a distributed rainfall-runoff prediction system for the Guem river basin ($9,835km^2$) using an Object-oriented Hydrological Modeling System (OHyMoS). We developed three types of element modules: Slope Runoff Module (SRM), Channel Routing Module (CRM), and Dam Reservoir Module (DRM) and then incorporated them systemically into a catchment modeling system under the OHyMoS. The study basin delineated by the 250m DEM (resampled from SRTM90) was divided into 14 midsize catchments and 80 sub-catchments where correspond to the WAMIS digital map. Each sub-catchment was represented by rectangular slope and channel components; water flows among these components were simulated by both SRM and CRM. In addition, outflows of two multi-purpose dams: Yongdam and Daechung dams were calculated by DRM reflecting decision makers' opinions. Therefore, the Guem river basin rainfall-runoff modeling system can provide not only each sub-catchment outflow but also dam inand outflow at one hour (or less) time step such that users can obtain comprehensive hydrological information readily for the effective and efficient flood control during a flood season.

• 품질경영학회지
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• 제31권2호
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• pp.98-116
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• 2003

The objective in this paper is to develope the e-Supply Chain Management System and applied for the Manufacturing. A Manufacturing that is consider to be world class recognize that its ability to complete in the marketplace depends on developing e-SCM System that is properly align with its mission of serving the customer. This paper investigated the relationship between e-SCM and performance in manufacturing. A stratified random sample was collected from the Federation of Korea Industries. Conclusively, e-SCM is important factor between source factors (environmental dynamic, Leadership) and manufacturing performance. e-SCM is significantly related to Quality, Flexibility, Delivery, and Cost.

• 대한산업공학회지
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• 제32권2호
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• pp.126-132
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• 2006

Recently, business environments have been changing quickly. To establish competitive advantage, most enterprises have been using information systems such as Enterprise Resource Planning (ERP), Supply Chain Management (SCM) and Customer Relationship Management (CRM). Many consider Business Process Management (BPM) a new innovative solution for enterprise-wide processes. As the BPM system is used more widely and matures, new techniques and functions will be developed by commercial vendors. However, they mainly focus on correctly executing process models, and user convenience has not been considered. In this paper, we have developed a new method of designing business processes, which provides users with an easy modeling interface. The method is based on version management. Version management of a process enables a history of the process model to be recorded. In order to prevent wasted storage, not all of the process versions are stored. An initial version and changes to each process are stored by automatically detecting changes. Our method enhances the convenience of the modeling business processes and thus helps the process designer. A prototype system is presented to verify the effectiveness of our method.

• 한국비블리아학회지
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• 제19권1호
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• pp.19-36
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• 2008

온톨로지는 기 구축된 지식체계나 개념에 대한 기술요소들을 통합하여 새로운 지식 체계를 제시할 수 있다는 장점이 있다. 이러한 장점을 바탕으로, 본 연구에서는 교육 분야의 상황과 관련된 객체들-인적자원, 기관, 교육자원 등-을 고려한 온톨로지를 구축하고자 하였다. 즉 현재 사용되고 있는 교육 분야의 지식체계나 메타데이터, 온톨로지를 통합하여 새로운 교육 온톨로지를 개발하고자 하였다. 학교도서관과 MLA를 연계한 교수-학습 활동을 교육 온톨로지라는 하나의 프레임워크로 제시하였으며, 그에 대한 특성은 다음과 같다. 첫째, 기존 교육관련 메타데이터 및 온톨로지를 활용하였으며, 둘째, 교육 온톨로지 개념을 먼저 제시하고 그에 맞는 교육 분야 클래스와 속성을 정의하였다. 셋째, 기존의 클래스와 속성을 연결하기 위한 새로운 요소들을 추가하였다.