• Journal of Korean Library and Information Science Society
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• v.35 no.3
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• pp.251-270
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• 2004

The purpose of this study is to introduce a customer relationship management(CRM) for more user satisfied information in through the relationship between an user-centered library management and library customers. The characteristics of library customer information needs and a general CRM system design are introduced. The result shows a plan for library CRM system. It is included a conceptual modeling design for the CRM system, a data dictionary, and event class.

• Journal of the Korea Safety Management & Science
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• v.6 no.1
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• pp.71-79
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• 2004

According to the changing environment of management, the concept of the one-to-one marketing is appeared in the environment of management by high Quality that customers needs. In this paradigm, CRM(Customer Relationship Management) offering integrated multiple view points is able to be executed by the advance of Information Technology (IT). In this study, the environment and the management status of the steel company that CRM implemented is analyzed. This study presents the system architecture which applies OLAP(on-line analytical processing), web technologies, and logistics service. Then this research presents a variety of effects and development direction in the future.

• The Korean Journal of Applied Statistics
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• v.22 no.1
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• pp.1-16
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• 2009

Recently, most companies are speeding up the movement of modeling and strategically applying IDI (Integration Database Information). This is due to the fact that CRM (Customer Relationship Management) representing communication and relation maintenance with customers, has been raised one of the most important issues for companies. From this point of view, this study is to develop the scoring campaign system connect-ing customer scoring model to marketing layer through data mining techniques which are the core factor for CRM. This developed system makes users easily choose the target customers as well as easily obtain customer scoring results under GUI circumstances which helps users easily apply as a result.

• IE interfaces
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• v.22 no.3
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• pp.234-242
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• 2009

It is most important for distribution center in retail business to delivery commodities in a timely manner. Accordingly, many companies try to make distribution center effective using the Warehouse Management System(WMS) integrated legacy system. Also, the Customer Relationship Management(CRM) is the most typical paradigm in management lately. Even though the WMS and CRM are independent system of each other, WMS, coupled with CRM makes customer satisfied more effectively. In this paper, we proposed the methodology for inventory location after analyzing and applying customer buying pattern data in the CRM through the MBA(Market Basket Analysis), which is part of data mining. We used an example modeling a real distribution center in retail through a 3D simulation tool and examined correlation between commodities using customer buying pattern. After that, we applied it to the inventory location system through the MBA in an example. Finally, we identified decrease in the time for picking, which is the majority of distribution center. Besides, we proposed a simulation methodology before applying new methodology. Consequently, it removes potential errors in advance and makes a optimized inventory location system.

• Journal of the Korea Society of Computer and Information
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• v.14 no.4
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• pp.179-187
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• 2009

Most real world systems contain a series of dynamic and complex phenomena. One of common methods to understand these systems is to build a model and analyze the behavior of them. A two-step methodology comprised of clustering and then model creation is proposed for the analysis on time series data. An interface is designed for CRM(Customer Relationship Management) that provides user with 1:1 customized information using system modeling. It was confirmed from experiments that better clustering would be derived from model based approach than similarity based one. Clustering is followed by model creation over the clustered groups, by which future direction of time series data movement could be predicted. The effectiveness of the method was validated by checking how similarly predicted values from the models move together with real data such as stock prices.

• Proceedings of the Safety Management and Science Conference
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• 2001.05a
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• pp.269-273
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• 2001

Nowadays the most important thing is not to gather new membership but to manage existing membership with useful information in electronic commerce system. To satisfy various customers, it is vital to understand and analyze customer's need. This paper presents the modeling method for efficient marketing system in mobile commerce.

• Proceedings of the Korea Water Resources Association Conference
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• 2009.05a
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• pp.149-153
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• 2009

Physics-based distributed rainfall-runoff models are now commonly used in a variety of hydrologic applications such as to estimate flooding, water pollutant transport, sedimentation yield and so on. Moreover, it is not surprising that GIS has become an integral part of hydrologic research since this technology offers abundant information about spatial heterogeneity for both model parameters and input data that control hydrological processes. This study presents the development of a distributed rainfall-runoff prediction system for the Guem river basin ($9,835km^2$) using an Object-oriented Hydrological Modeling System (OHyMoS). We developed three types of element modules: Slope Runoff Module (SRM), Channel Routing Module (CRM), and Dam Reservoir Module (DRM) and then incorporated them systemically into a catchment modeling system under the OHyMoS. The study basin delineated by the 250m DEM (resampled from SRTM90) was divided into 14 midsize catchments and 80 sub-catchments where correspond to the WAMIS digital map. Each sub-catchment was represented by rectangular slope and channel components; water flows among these components were simulated by both SRM and CRM. In addition, outflows of two multi-purpose dams: Yongdam and Daechung dams were calculated by DRM reflecting decision makers' opinions. Therefore, the Guem river basin rainfall-runoff modeling system can provide not only each sub-catchment outflow but also dam inand outflow at one hour (or less) time step such that users can obtain comprehensive hydrological information readily for the effective and efficient flood control during a flood season.

• Journal of Korean Society for Quality Management
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• v.31 no.2
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• pp.98-116
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• 2003

The objective in this paper is to develope the e-Supply Chain Management System and applied for the Manufacturing. A Manufacturing that is consider to be world class recognize that its ability to complete in the marketplace depends on developing e-SCM System that is properly align with its mission of serving the customer. This paper investigated the relationship between e-SCM and performance in manufacturing. A stratified random sample was collected from the Federation of Korea Industries. Conclusively, e-SCM is important factor between source factors (environmental dynamic, Leadership) and manufacturing performance. e-SCM is significantly related to Quality, Flexibility, Delivery, and Cost.

• Journal of Korean Institute of Industrial Engineers
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• v.32 no.2
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• pp.126-132
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• 2006

Recently, business environments have been changing quickly. To establish competitive advantage, most enterprises have been using information systems such as Enterprise Resource Planning (ERP), Supply Chain Management (SCM) and Customer Relationship Management (CRM). Many consider Business Process Management (BPM) a new innovative solution for enterprise-wide processes. As the BPM system is used more widely and matures, new techniques and functions will be developed by commercial vendors. However, they mainly focus on correctly executing process models, and user convenience has not been considered. In this paper, we have developed a new method of designing business processes, which provides users with an easy modeling interface. The method is based on version management. Version management of a process enables a history of the process model to be recorded. In order to prevent wasted storage, not all of the process versions are stored. An initial version and changes to each process are stored by automatically detecting changes. Our method enhances the convenience of the modeling business processes and thus helps the process designer. A prototype system is presented to verify the effectiveness of our method.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.19 no.1
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• pp.19-36
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• 2008

The advantage of ontology leads a new knowledge system through integrating existing knowledge system and descriptive element of the concept. This study based on the advantage of ontology, providing a modeling education ontology that considered educational circumstances and related objects-person, organization, educational resources and so forth. Therefore, this study developed the framework for education ontology that provided link between school library and MLA to practice teaching-learning activity, these characteristics of educational ontology were as follows : the first, utilizing the existing education metadata and ontology, the second, representing a concept of educational ontology, subsequently defining classes and properties of education domain, the third, adding new classes and properties to connect existing classes and properties.