• 한국병원경영학회지
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• 제23권3호
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• pp.39-51
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• 2018

The purpose of this study is to find out the relationship among self-efficacy, emotional labor, organizational commitment and job satisfaction of medical tourism employees. This survey was conducted from March 2 to March 31, 2018 and targeting medical tourism employees who work at hospitals, travel agencies, medical tourism agencies and consulting firms in Seoul. 282 questionnaires were analyzed using SPSS 12.0 and AMOS 18.0. The result of this study is as follows. First, self-efficacy positively influenced on emotional labor and organizational commitment. Second, self-efficacy positively influenced on all job satisfaction factors as like job itself satisfaction, salary/promotion satisfaction and relationship satisfaction. Third, deep acting factor of emotional labor positively influenced on job itself satisfaction and relationship satisfaction. Forth, job itself satisfaction and relationship satisfaction positively influenced on organizational commitment. These research findings can be summarized as follows. Medical tourism employees of hospitals, travel agencies, medical tourism agencies and consulting firms have to be supported greatly to improve their own job competency and job qualifications. Second, medical tourism organizations try to understand the real emotion of medical tourism employees when they are dealing with medical tourists. Third, medical tourism employees have to be recognized their job performance and provided suitable incentives for the results. The findings of this study provide practical implications about strategical human resource management of medical tourism agencies. Moreover, it will be useful for hospitals and government officials to establish a management framework in medical tourism industry.

• 한국콘텐츠학회논문지
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• 제15권7호
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• pp.330-342
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• 2015

의료관광은 많은 지역에서, 특히 아시아 국가들에서 수익성이 매우 높은 관광의 영역으로 간주되어지고 있다. 이와 같은 의료관광은 유희의 목적의 관광활동과 헬스케어 서비스가 강조되어 결합된 관광으로서 전 세계적으로 빠르게 성장추세를 보이고 있다. 본 연구에서는 의료관광 서비스 종사자들 가운데 간호사들을 대상으로 그들이 인지하고 있는 서비스 지향성과 이직의도의 영향관계에서의 직무몰입과 직무만족간의 매개효과를 실증분석을 실시하였다. 분석결과, 첫째, 간호사들이 인지하고 있는 서비스 지향성은 이직의도에 부(-)의 영향관계를 미치고 있었으며, 둘째, 서비스 지향성과 이직의도의 관계에서 간호사들의 직무몰입은 매개효과를 보이고 있었고, 셋째, 간호사들이 지각하고 있는 서비스 지향성과 이직의도의 관계에서 그들의 직무만족 또한 매개효과를 나타내고 있었다. 이와 같은 실증분석 결과들은 향후 의료관광 관리자들에게 의료관광 활성화를 위한 전략수립에 유용한 정보를 제공할 수 있을 것이다.

• 한국병원경영학회지
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• 제17권4호
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• pp.58-70
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• 2012

The purpose of this study is to examine the preparation of medical institutions for medical tourism and its effects. The sample of this study were 99 case which were selected from Korea Health Industry Development Institute list. Data were collected through the mail questionnaire survey from Sept. 15 to Oct. 30 in 2010. The collected data were analyzed using Chisquare test, t-test. The main findings of study are as follows: Using Chisquare test, we found statistically significant differences in resources prepared for medical tourism between hospitals and clinics. In general, hospitals were well prepared in human resources(e.g., proportion of employees with foreign language capability) and physical resources(e.g., helpdesk, brochures) compared to clinics.

• 한국병원경영학회지
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• 제23권2호
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• pp.95-105
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• 2018

Objective: This study conducted an empirical research on foreign patients who had visited the medical institutions of Daegu region in order to identify the effects of the factor satisfaction and experience satisfaction with medical services on their revisit intentions. Methods: This study reviewed the existing studies on medical services to foreign patients with a main focus on medical tourism, and conducted the empirical research through a survey on foreign patients from the Russian, Chinese and English-speaking regions based on the Daegu Medical Tourism Promotion Institute's DB of foreign patients. The empirical research conducted a multiple regression analysis on factor satisfaction and experience satisfaction regarding return visit intentions. Results: The multiple regression analysis results showed that both the factor satisfaction and the experience satisfaction with medical services of foreign patients had positive effects on their return visit intentions, especially, with a relatively greater effect from the factor satisfaction. Specifically, it was found that factor satisfaction elements of 'friendliness of employees', 'good communication', and 'expertise of medical workers'; and experience satisfaction elements of 'reliability of medical information', 'efforts to minimize incompatibility towards foreigners', 'convenient access to medical information' and the like enhanced the return visit intentions. Conclusion: We discovered that, in the context of medical tourism activities, it is important to enhance factor satisfaction and experience satisfaction with medical services in order to promote return visits of the foreign patients who we once attracted. Especially, there are implications that reliability of medical information and efforts to minimize incompatibility towards foreigners enhance return visits of foreign patients.

• 기본간호학회지
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• 제24권2호
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• pp.146-156
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• 2017

Purpose: The aim of this study was to identify Russian inpatients' expectation and satisfaction with nursing service, and further, to analyze the relationship between these variables. Methods: A structured questionnaire was used to survey for 81 Russian inpatients. The survey was conducted from January to June, 2014. Results: Empathy and assurance significantly influenced nursing service expectation and satisfaction. Nursing service expectation was statistically significant for the number of visit to Korea, and nursing service satisfaction was statistically significant for gender, monthly income and primary care giver during hospitalization. Revisit intention was significantly different according to religion, medical department and primary care giver during hospitalization. There were positive correlations between nursing service expectation and satisfaction, and between nursing service satisfaction and intention to revisit the hospital. Conclusion: The results of this study show that the level satisfaction with nursing service influences Russian inpatients' intention continue using the hospital. Therefore, in order to increase the intention to revisit the hospital Korea hospital employees, especially nurses, need to develop nursing service strategies according to general characteristics, culture and nationality of foreign patients.

• 한국치위생학회지
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• 제4권2호
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• pp.209-223
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• 2004

The purpose of this study is to help dental hygienist's efficient work and 10 use this data as basic material for quality improvement of medical treatment by identify and analyze dental hygienist's job-stress and self-conception. This data was surveyed by 197 dental hygienists who working at Dental Clinic, Dentist's office, and Dental Dept on the General hospital in Daegu area. The result as follow. 1. General characters of dental hygienist who participated this survey was mostly less than 25years old and works in the Dentist's office. 2. The dental hygienist's job stress average 259, self-conception was average 3.06. 3. A stress degree by the primary factors appeared that the stress related to Role-conflict was the hygienist. On the other hand, stress related to employees was the lowest. 4. Concerning the stress of respondent's expert knowledge or technique, there exist statistically significant relations in age(p=0.000). Total period of work(p=0.000)), marriage(yes or no)(p=0.012), number of job movement(p=0.024). 5. Concerning the mutual analyze between stress by the primary factors and self-conception, there exist statistically significant relations in stress from expert knowledge or technique(p<0.05, r=0.l53), conflict with patient(p<0.001, r=0.347), conflict between dentist and patient(p<0.05, r=0.159), relationship with employee(p<0.05, r=0.l83). In conclusion, there were significant relations between job-stress and conception. The study of program development for the self-conceit, positive attitude and self-conception are highly required to help dental hygienist's efficient work.

• 한국산학기술학회논문지
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• 제16권10호
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• pp.6627-6640
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• 2015

본 연구는 제조업 남성 근로자들의 신체부위별 근골격계질환 자각증상 호소율을 알아보고 그의 관련요인을 파악하고자 제조업에 종사하고 있는 생산직 남성 근로자 856명을 대상으로 자기기입식 설문조사를 통해 이루어졌다. 연구결과, 조사대상자의 신체부위별 근골격계질환 자각증상 호소율을 보면 어깨부위 61.2%, 허리부위 55.4%, 목 부위 55.3%, 다리/발 부위 38.6%, 손/손목/손가락부위 32.2%, 팔/팔꿈치부위 26.9%의 순위였다. 로지스틱회귀분석 결과 신체부위별 자각증상 관련요인을 보면, 목 부위는 결혼상태, 주관적인 건강상태, 흡연여부, 커피음용여부, 직무스트레스가 유의한 관련성이 있는 요인으로 나타났으며, 어깨부위는 근무경력, 교대근무여부, 업무상 질병으로 인한 외래진료여부, 직무스트레스가 유의한 관련성이 있는 요인으로 나타났다. 팔/팔꿈치부위는 수면시간, 업무상 질병으로 인한 결근여부, 직무스트레스가 유의한 관련성이 있는 요인으로 나타났으며, 손/손목/손가락 부위는 연령, 흡연여부, 커피음용여부, 주당근무시간, 직급, 근무경력, 업무상 질병으로 인한 외래진료여부, 직무스트레스가 유의한 관련성이 있는 요인으로 나타났다. 허리 부위는 학력, BMI, 수면시간, 직급, 근무경력, 업무상 질병으로 인한 외래진료여부, 직무스트레스가 유의한 관련성이 있는 요인으로 나타났으며, 다리/발 부위는 결혼상태, 직급, 근무경력, 업무상 질병으로 인한 입원경험여부, 직무스트레스가 유의한 관련성이 있는 요인으로 나타났다.