• Journal of Intelligence and Information Systems
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• v.4 no.1
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• pp.115-131
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• 1998

Customer service process is one of the most important processes in today's competitive business environment. Among the various activities of customer service process, equipment malfunction diagnosis activity should be performed fast and accurately. When a customer calls the service center and reports the observed symptoms, he/she describes them in layman's terms. Therefore, the customer-reported symptoms have not been considered helpful information for service representatives. However, in order to perform diagnosis activity fast and accurately, we need to make use of the customer-reported symptoms actively. In this research, we developed three systems called R-EMD (Rule-based Equipment Malfunction Diagnostic system), C-EMD (Case-based Equipment Malfunction Diagnostic system) and R&C-EMD (Rule & Case-based Equipment Malfunction Diagnostic system), each of which diagnoses equipment malfunctions using the customer-reported symptoms. R&C-EMD is a hybrid system that utilizes both rule-based and case-based technologies. The diagnosis rules used in R&C-EMD and R-EMD were not acquired from service manuals or interviews with service representatives. Rater, we extracted them directly from the past diagnosis cases based on symptoms' frequencies. By this way, we were able to overcome the knowledge acquisition bottleneck. Using the real 100 malfunction diagnosis cases, we evaluated the performances of R&C-EMC, R-EMD and C-EMD in terms of speed and accuracy. In diagnosis time, R&C-EMD took longer than R-EMD and shorter than C-EMD. However, R&C-EMC was the best in accuracy.

• Journal of the Korean Institute of Rural Architecture
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• v.16 no.4
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• pp.35-42
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• 2014

This study aimed to explore the methods to provide life service for hinterland villages, which is the biggest function of the seat of myeon in rural areas, and enhance central functions/roles. This study also aimed to provide basic information to establish a direction of the future projects of the seat of myeon through empirical study on the comprehensive improvement projects of the seats of eup and myeon and related demanders' perception for sustainable rural area. Based on the results, a variety of hardware manuals are correspondent with present rural situations in the comprehensive improvement projects of the seats of eup and myeon. Therefore, community-based welfare facilities should be expanded. Also, village infrastructure facilities and village landscape projects should be promoted to improve pedestrian environment. Finally, switching into an ecological environment project should be considered to improve village environment as well as supply energy saving facilities.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2018.11a
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• pp.132-133
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• 2018

Many studies regarding construction safety management have been conducted. However, it is insufficient to research on external construction site. As a result, ordinary people around the construction site have injured and have a negative view when they think construction industrial since it has regarded having an overfull industrial accidents on media. To break the stereotype and prevention of accident on construction industry have been emphasized at this point in time, it is necessary to establish a comprehensive safety management system which is considered not only internal safety management but also external safety management. Therefore, the objective of this study is to develop the human accident risk quantification model by utilizing the third party payout data which occurred by incomplete safety management on external construction site. This study is conducted as a basic study for developing safety management manuals on internal·external construct site. In the future, it is expected to be used as a reference.

• Journal of the Korea Safety Management & Science
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• v.16 no.2
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• pp.19-29
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• 2014

Korean societal concern for the train accidents is fast and widely increasing with an ever-increasing demand and use for KTX. Most of these train accidents are inclined to be caused by human error. Experts used to attribute the causes of human error to the defects in various aspects such as technology, organizational system, practices, corporate culture, and/or human resource itself. Among the diverse causes of human error, an important one, even though it was rarely focused, may be the issue of impact of rule or procedure change on human error. Giving attention to the implicit importance of this issue, this study intends to highlight the theme of frequent procedure change in railway driving manual as a critical factor of human error. To attain this purpose mentioned above, dual methodologies were adopted. One is to qualitatively analyze the real cases of procedure change in relevant manuals followed by the incident case(passing the station scheduled to stop) happened lately. Another is to quantitatively perform statistical analysis based on questionnaires received from 224 train drivers. Results show that frequent changes in internal affairs procedure is or may be an important factor causing stress and human error from train drivers.

• YAKHAK HOEJI
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• v.57 no.2
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• pp.150-159
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• 2013

A study was performed to identify current drug shortages, assess impact of drug shortages on public hospitals and patients, and investigate needs of pharmacists for a drug shortage list. An e-mail survey was sent to the pharmacists of 13 national public hospitals. Total 61.5% of public hospitals has 10 or fewer drugs a year in short supply. Shortages involved mood drugs, anti-tumor drugs, analgesics, antibiotics and etc. in 2012. Among them 75.0% was prescription drugs and the other 25.0% was non-prescription drugs. 79.2% was domestic products and 20.8% was imported drugs. Only 12.5% was injections. Less than 3 pharmacists usually spent within 3 hours managing one drug shortage. Since a single item for a certain medicine may raise risk of drug shortages, it's needed to consider developing manuals, laying up medicine stocks and holding plural medicines for drug shortages in public hospitals. Main information resources of drug shortages are wholesalers or manufacturers. But the information appeared to be not only inadequate but also too late for appropriate activities. A survey of pharmacists revealed that overall 84.6% of respondents were in need of the drug shortage list. They expected it to be conducted to take proper measures for the drug shortage and to improve patient healthcare outcome and convenience. This study will contribute to improving public health by promoting stable supply of drugs and repairing the information delivery system.

• Journal of the Korean Society of Food Culture
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• v.33 no.5
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• pp.411-425
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• 2018

Low sodium (1,300 mg) containing menu items and recipes applicable to institutional food services were developed while maintaining taste and nutrition contents. These developed recipes were used in a total of 258 dish items, including 39 one-dish meals, 43 guk or jjigae (soups or pot stews), 59 meat or fish side-dishes, 94 vegetable side-dishes, 9 jeons (pan-fried dishes), and 14 kimchis or pickles. A total of 90 menu items using 258 dishes were categorized into one-dish menu items or Korean dining table-setting items. They were re-sorted to soup or pot stew containing or not containing items. The protein content was significantly higher in one-dish menus than in Korean dining table-setting menus (p<0.05), whereas the energy, carbohydrates, lipids, and sodium did not differ significantly between them. Menus including guk showed no significant differences in energy, carbohydrates, lipids, or sodium when compared with menus not including guk. For practical application of these developed low sodium menu items for institutional food services, education manuals for nutrition should be developed, and networks among governmental agencies, institutional food services and research institutions should be established.

• Journal of Home Health Care Nursing
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• v.21 no.1
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• pp.69-78
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• 2014

Purpose: This study aimed at providing guidelines and educational manuals on infection control for the home care environment, by assessing the knowledge and performance among the caregivers in home care. Methods: Data were collected from January to March 2013. Participants were 172 caregivers who were registered in the home nursing center of university hospitals. Results: The total score on the level of knowledge of infection control was 13.28 points (${\pm}3.49$) out of 20 points. Secondly, 4.15 points were obtained for individual hygiene management, 4.14 points for hand wash, and 3.86 points for environment management. Lastly, the relationship between the knowledge and performance of infection control showed a significant positive correlation (r=0.37, p<.001). Conclusion: In many instances, the caregivers in the home environment provide nursing care for patients with chronic diseases and make use of various invasive devices. This study recommends the development of a manual or educational guidelines on infection control that can be used by caregivers at the home.

• Korean Journal of Health Education and Promotion
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• v.29 no.4
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• pp.57-66
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• 2012

Objectives: This paper describes the concept, principles, and strategies and directions for community participation in health promotion. Methods: Descriptions of and discussions on community participation in this paper are based on the results of selected peer-reviewed research articles, white papers, and practice manuals which address the issues of community participation and community empowerment, and principles and strategies for practice in community health promotion. Results: In ladder-of-community-participation models, the level of participation ranges from non-participation to the stages where communities have partnerships, delegated power, and control. Enhancement of participation is presented as a continuum of informing - consulting - involving - collaborating - empowering. For community participation to reach its fullest potential, the types and levels of participation desired should be clearly decided at the beginning. Along with community readiness for participation, public health system should also be in place readily to process community participation for health promotion with appropriate procedures, guidelines, methods, resources, and stakeholders' commitment and support. Conclusions: For the promotion of participation in community health, readiness for participation of both community and public health system should be prepared.

• Journal of Elementary Mathematics Education in Korea
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• v.21 no.4
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• pp.599-620
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• 2017

In this study, we analyzed how the speed concept has been handled in Korean elementary mathematics textbooks and suggested some didactical implications for revising the teaching of speed concept. To do this, we investigated the curriculum documents, textbooks and teacher's manuals from the first curriculum to the 2009 revision curriculum. The results show that the speed concept of the elementary mathematics in Korea has been based on the concept of average speed and that the approach of applying the value of ratio has been strengthening more than the aspect of proportional relation. So we suggested two didactical suggestions: 1) the teaching of the speed concept should start with uniform movements. 2) the reasoning of proportional relation should be more strengthened.

• Journal of the Society of Disaster Information
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• v.7 no.1
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• pp.51-63
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• 2011

The purpose of this study is to prevent some accidents from the tragedy related to school accidents in elementary, middle and high schools. However, it is necessary to establish the program of school safety and change the view of the safety because safety measures are being taken after the accident, not prevention. There are some resolution to prevent school accidents by developing manuals, educating school safety for teachers, utilizing audio-video education and private organization, it is difficult for teachers to handle a fire alarm and electric safety inspection, and check condition of health, training experts through qualifying exams.