• International Journal of Quality Innovation
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• v.8 no.1
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• pp.137-153
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• 2007

Failure mode and effects analysis (FMEA) is a preventive technique in reliability management field. The successful implementation of FMEA technique can avoid or reduce the probability of system failure and achieve good product quality. The FMEA technique had applied in vest scopes which include aerospace, automatic, electronic, mechanic and service industry. The marking process is one of the back ends testing process that is the final process in semiconductor process. The marking process failure can cause bad final product quality and return although is not a primary process. So, how to improve the quality of marking process is one of important production job for semiconductor testing factory. This research firstly implements FMEA technique in laser marking process improvement on semiconductor testing factory and finds out which subsystem has priority failure risk. Secondly, a CCD position solution for priority failure risk subsystem is provided and evaluated. According analysis result, FMEA and CCD position implementation solution for laser marking process improvement can increase yield rate and reduce production cost. Implementation method of this research can provide semiconductor testing factory for reference in laser marking process improvement.

• Journal of Korean Society for Quality Management
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• v.42 no.1
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• pp.43-61
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• 2014

Purpose: This study identifies preventive measures for VOC management by analyzing the causes and effects of factors that contribute to high risk service failure using FMEA on KORAIL VOC data. Methods: Two research methods were used. First, a Risk Priority Number (RPN) was assigned to each KORAIL VOC based on Failure Mode and Effect Analysis (FMEA). Second, multiple regression analysis was run with RPN factors that include severity, occurrence, and detection as the independent variables and customer dissatisfaction as the dependent variable. Results: Multiple regression analysis showed that RPN factors including severity, occurrence, and detection had significantly positive relationship with customer dissatisfaction. Based on these results, an FMEA was performed on VOC categories with high RPN for railroad stations including platform, ticketing, ticket verification, parking, and escalator, and VOC categories with high RPN for trains including entrance doors, cafes, air quality, announcement, and ticket verification. Conclusion: This study has practical implications to service failure management. A priority order using FMEA was established for the list of customer dissatisfactions that should be addressed to actively manage service failure, and strategies for tackling this priority list are offered.

• Journal of Korean Society for Quality Management
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• v.21 no.2
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• pp.121-130
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• 1993

In this paper, we relate the reliability of the system to the reliabilities of the components or subsystems. We discussed the basic concept of system reliability and present a method to determine probabilities of failure of coherent system components under various conditions, especially forcused on probability of component or subsystem failure before system failure. Several examples illustrate the procedure.

• Journal of the Korea Safety Management & Science
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• v.3 no.2
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• pp.123-131
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• 2001

Reliability calculation of a system is frequently required in industrial, military, and everyday life situations. For such a calculation, it is necessary to specify the configuration of components and subsystems, the failure mode of each component, and the states in which the system is classified as failed. In this paper, we are primary interested in the time to the first failure of a system. And we discuss failure probability of coherent system under various condition, especially focus on probability calculation of subsystem failure before system failure used by Bayes formula. Problem statement and general applications illustrated by several examples.

• Journal of Korean Society for Quality Management
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• v.21 no.2
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• pp.109-120
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• 1993

Most systems are composed of components which have different failure chracteristics. Since the failure characteristics of components is different, it is rational and reasonable to establish a maintenance model to be considered repair and replacement policies which are proper to failure characteristics of these components. This paper proposes the age replacement time for a system composed of components which have different failure characteristics. In this model, it is assumed that a system is composed of a critical failure component, a major failure component, minor failure component. If any failure occurs to critical component before its age replacement time, the system should be replaced. If any failure does not occur until its age replacement time, preventive replacement should be performed at age replacement time T. Major component is minimal repaired if any failure occurs during operation. Minor component should be replaced as soon as failure is found. This paper determines the optimal replacement time of the system which minimize, total maintenance cost and initial stock Quantity of minor component within this optimal replacement time. Numerical example illustrates these results.

• International Journal of Quality Innovation
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• v.10 no.1
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• pp.37-51
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• 2009

The purpose of TQM (Total Quality Management)-centered organizational culture is to enhance the efficiency of business through the proper allocation and concentration of restricted resources. In order to maximize the corporate profitability through customer satisfaction, what kind of, when and how many resources should be allocated and managed to the preventive TQM activities and corrective TQM activities have become a very important decision making factors at the point of high management. This study aims to identify the causal relationships of quality-centered organizational culture on service quality and customer satisfaction relating to service failure in food service industry. And this study is intended to discover the factors of quality-centered organizational culture which impacts on service recovery justice after service failure happens, and it can be helpful for the top managers to make a decision to how to form corporate structural culture.

• Journal of Korean Society for Quality Management
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• v.46 no.2
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• pp.327-338
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• 2018

Purpose: A risk evaluation procedure is proposed for common failure causes in FMEA(Failure Mode and Effects Analysis). The conventional FMEA does not provide a proper means to compare common failure causes with other failure causes. This research aims to develop a risk evaluation procedure in FMEA where common failure causes and other failure causes exist together. Methods: For each common failure cause, the effect of each combination of its resulting failures is recommended to be reevaluated considering their interactive worsening effect. And the probability that each combination of failures is incurred by the same common cause is also considered. Based on these two factors, the severity of each common cause is determined. Other procedures are similar to the conventional method. Results: The proposed procedure enables to compare and prioritize every failure cause. Thus, the common causes, each of which incurring two or more failures, and other causes, each of which is corresponding to one failure, can be fairly compared. Conclusion: A fair and proper way of comparing the common failure causes and other causes is provided. The procedure is somewhat complicated and requires more works to do. But it is worth to do.

• Journal of Korean Society for Quality Management
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• v.31 no.3
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• pp.185-192
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• 2003

In this paper, the properties on the optimal replacement policies for the general failure model are developed. In the general failure model, two types of system failures may occur : one is Type I failure (minor failure) which can be removed by a minimal repair and the other, Type II failure (catastrophic failure) which can be removed only by complete repair. It is assumed that, when the unit fails, Type I failure occurs with probability 1-p and Type II failure occurs with probability p, $0\leqp\leq1$. Under the model, the system is minimally repaired for each Type I failure, and it is repaired completely at the time of the Type II failure or at its age T, whichever occurs first. We further assume that the repair times are non-negligible. It is assumed that the minimal repair times in a renewal cycle consist of a strictly increasing geometric process. Under this model, we study the properties on the optimal replacement policy minimizing the long-run average cost per unit time.

• Journal of Korean Society for Quality Management
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• v.47 no.3
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• pp.641-659
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• 2019

Purpose: Recently, the managing customer complaints properly has emerged as key source of competitive advantage in the large distribution industry. Effective customer complaint management helps firms minimize service failures and incense the capability to respond to customer's needs. Despite this importance, the in-depth prior study of a firm's service failures is very limited. Therefore, the actual service failure cases of large discount stores in Korea were analyzed in this study, and the types of service failures that occur at the service interface were identified. Method: Specifically, a total of 48,307 cases of customer complaints that have occurred in the past three years were collected from 1 January 2016 to 31 December 2018. Using 7 dimensions of service marketing mix. we have classified and analyzed systematically the service failure cases collected. Results: Among the cases of service failures, 34,921 (72.3%) cases were involved with the product factor, followed by 6,152 (12.7%) cases with person factor and 5,392 (11.2%) cases with process factor. Conclusion: By linking the main causes of service failure with the service marketing mix variables, this research presented a more systematic analytic model and verified by applying it to large domestic distribution company. Understanding the main factors affecting customer complaints n the large distribution industry can provide managers useful information and insight who want to achieve an effective customer complaint management.

• Nuclear Engineering and Technology
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• v.53 no.10
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• pp.3236-3246
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• 2021

Lessons learned from the Fukushima Daiichi nuclear power plant accident directed that multiple failures should be considered more seriously rather than single failure in the licensing bases and safety cases because attempts to take accident management measures could be unsuccessful under the high radiation environment aggravated by multiple failures, such as complete loss of electric power, uncontrollable loss of coolant inventory, failure of essential safety function recovery. In the case of the complete loss of electric power called station blackout (SBO), if there is no mitigation action for recovering safety functions, the reactor core would be overheated, and severe fuel damage could be anticipated due to the failure of the active heat sink. In such a transient condition at CANDU-6 plants, the seal failure of the primary heat transport (PHT) pumps can facilitate a consequent increase in the fuel sheath temperature and eventually lead to degradation of the fuel integrity. Therefore, it is necessary to specify the regulatory guidelines for multiple failures on a licensing basis so that licensees should prepare the accident management measures to prevent or mitigate accident conditions. In order to explore the efficiency of implementing accident management strategies for CANDU-6 plants, this study proposed a realistic accident analysis approach on the SBO transient with multiple-failure sequences such as seal failure of PHT pumps without operator's recovery actions. In this regard, a comparative study for two PHT pump seal failure modes with and without coolant seal leakage was conducted using a best-estimate code to precisely investigate the behaviors of thermal-hydraulic parameters during transient conditions. Moreover, a sensitivity analysis for different PHT pump seal leakage rates was also carried out to examine the effect of leakage rate on the system responses. This study is expected to provide the technical bases to the accident management strategy for unmitigated transient conditions with multiple failures.