• Journal of Information Technology Applications and Management
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• 제24권2호
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• pp.71-80
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• 2017

Software reliability is one of the most elementary and important problems in software development In order to find the software failure occurrence, the instantaneous failure rate function in the Poisson process can have a constant, incremental or decreasing tendency independently of the failure time. In this study, we compared the reliability performance of the software reliability model using the parameters of Pareto life distribution with the intensity decreasing pattern and the shape parameter of Erlang life distribution with the intensity increasing and decreasing pattern in the software product testing. In order to identify the software failure environment, the parametric estimation was applied to the maximum likelihood estimation method. Therefore, in this paper, we compare and evaluate software reliability by applying software failure time data. The reliability of the Erlang and Pareto life models is shown to be higher than that of the Pareto lifetime distribution model when the shape parameter is higher and the Erlang model is more reliable when the shape parameter is higher. Through this study, the software design department will be able to help the software design by applying various life distribution and shape parameters, and providing basic knowledge using software failure analysis.

• The Journal of Asian Finance, Economics and Business
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• 제6권1호
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• pp.129-139
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• 2019

The purpose of this research is to examine the effect of informational justice on post-recovery satisfaction, and the effect of post-recovery satisfaction on behavioral intentions in e-commerce, including further investigate the moderating effect of service failure severity. Using quantitative method, the population of this research are online customers in Indonesia, with non-probability sampling that will be done by purposive sampling method based on predetermined criterias, which are customers who were doing transactions in the Business to Consumer (B2C) online sites, experienced service failure in the last 6 months, submitted a complaint, and received a response. Sample of 317 online customers were gathered and analyzed using the Structural Equation Modeling. The results of this study indicated that 5 hypothesis are supported with data. As a conclusion, informational justice and post-recovery satisfaction has positive effect, while service failure severity acts as a moderator between post-recovery satisfaction and behavioral intentions. As a managerial implication, online store management needs to ensure the informational justice to make a post-recovery satisfaction. Therefore, online store management needs to ensure the informational justice to make a post-recovery satisfaction, increase repurchase and positive e-word of mouth intention, also work harder to recover services, especially in high service failure severity condition.

• Asian Journal of Innovation and Policy
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• 제9권3호
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• pp.308-338
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• 2020

The entrepreneurial journey is not short of challenges, and about 90% + tech start-ups experience failure (Startup Genome, 2019). The magnitude of the challenges varies across the tech start-up lifecycle stages, namely emergence, stability, and growth. This opens the research question, do the profiles of a start-up and its co-founder impact start-up success or failure across its lifecycle stages? This study aims to understand and identify the profiles of tech start-ups and their co-founders. We gathered primary data from 151 start-ups (Status: 101 failed and 50 successful ones), and they are across different lifecycle stages and represent six major start-up hubs in India. The chi-square test on status and start-up's lifecycle stage indicates a noticeable correlation, and they are not independent. The Kruskal Wallis test was used to distinguish statistically significant profile attributes. The parameters distinguishing success and failure are identified, and the need to deliver customer experience is emphasized by the start-up profile attributes: Product/service, high-tech nature of a start-up, investor fund availed, co-founder experience, and employee count. The importance of entrepreneurial experience is ascertained with entrepreneur profile attributes: Entrepreneurial expertise, the number of prior and current start-ups, their willingness to start again in the event of failure, and age of co-founder, which is a proxy to learning and experience. This study has implications for entrepreneurs, investors, and policymakers.

• 품질경영학회지
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• 제47권4호
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• pp.739-754
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• 2019

Purpose: The purpose of this paper is to develop a reliability estimation procedure for the underground gas pipeline in the presence of corrosion defects. Methods: Corrosion is one of the major causes of the gas pipeline failure. Several failure forms caused by corrosion have been studied. Among them, small leak and burst are considered in this paper. The composite failure of the two is defined by limit state function, and it is expressed with pipe parameters. Given a modified corrosion dataset, in order to obtain reliability estimations, the method of first order and second moment is adopted because of its simplicity. The computation processes are conducted with MATLAB coding. Results: According to numerical results, the probability of composite failure is affected by both small leak and burst. In particular, when corrosion depth stays at low level, it is consistent with the probability of burst failure. On the contrary, it is more influenced by the small leak failure as corrosion depth is increasing. In such case, the probability of composite failure is fast approaching to the safety limit. Conclusion: By considering the composite failure, more practical predictions of remaining life can be obtained. The proposed method is useful for maintenance planning of the underground gas pipeline.

• Industrial Engineering and Management Systems
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• 제13권1호
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• pp.87-100
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• 2014

Risk management is recognized as a significant element in Information Security Management while the failure mode and effects analysis (FMEA) is widely used in risk analysis in manufacturing industry. This paper aims to present the development work of the Information Security FMEA Circle (InfoSec FMEA Circle) which is used to support the risk management framework by modifying traditional FMEA methodologies. In order to demonstrate the "appropriateness" of the InfoSec FMEA Circle for the purposes of assessing information security, a case study at Hong Kong Science and Technology Parks Corporation (HKSTP) is employed. The "InfoSec FMEA Circle" is found to be an effective risk assessment methodology that has a significant contribution to providing a stepwise risk management implementation model for information security management.

• 품질경영학회지
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• 제39권1호
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• pp.71-77
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• 2011

In the fields of reliability application, the most commonly used test methods for reliability qualification are zero failure tests since they require fewer test samples and less test time compared to other test methods that guarantee the same reliability with a given confidence level. An economic zero failure test plan is developed that minimizes the total cost related to perform a life test to guarantee a specified reliability of a product with a given confidence level and a numerical example is provided to illustrate the use of the proposed test method.

• 지식경영연구
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• 제18권2호
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• pp.103-127
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• 2017

This study examines the effects of failed airline services on the consumers' psychological process and their behavioral responses. Having different classifications from the previous studies, this study focuses on dividing important factors of airline services into search attributes(e.g. sale and procedure services, services concerning flight attendant, in-flight services) and experience attributes(e.g. flight services, collateral services). Using structural equation modeling, this study shows that the failure of service factors of the experience attributes provokes the feeling of disappointment with mediation effect of external attribution while the failure of service factors of search attributes provokes the feeling of regret with mediation effect of internal attribution. Finally, disappointment leads to consumers' complaint behavior while regret leads to consumers' switching behavior. Unlike previous studies, we show that when a service failure occurs, depending on each attribute, consumers feel negative emotions of disappointment or regret through different attribution processes and finally show different behavioral responses with an empirical analysis.

• 품질경영학회지
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• 제25권3호
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• pp.86-95
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• 1997

This paper considers a repairable system, which is maintained preventively at periodic times and is minimally repaired at each failure. Most preventive maintenance policies for such repairable systems assume that the cost of minimal repair is constant regardless of its age at failure. However, it is more practical to consider the situations where the cost of minimal repair is dependent not only on its age at failue, but also on the number of preventive maintenance carried out prior to its failure. We consider the preventive maintenance carried out prior to its failure. We consider the preventive maintenance policy with age-dependent minimal repair cost. The optimal policies which minimize the expected cost rate over an infinite time span are discussed. We obtain the optimal period and number of preventive maintenance prior to replacement of the system.

• 한국경영과학회지
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• 제22권4호
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• pp.151-165
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• 1997

We propose a method for estimating the probability of perfect PM from successive failure times of a repairable system. The system under study is maintained preventively at periodic times, and it undergoes minimal repair at failure. We consider Brown-Proschan imperfect PM model in which the system is restored to a condition as good as new with probability P and is otherwise restored to its condition just prior to failure. We discuss the identifiability problem when the PM modes are not recorded. The expectation-maximization principle is employed to handle the incomplete data problem. We assume that the lifetime distribution belongs to a parametric family with increasing failure rate. For the two parameter Weibull lifetime distribution, we propose a specific algorithm for finding the maximum lifelihood estimates of the reliability parameters : the probability of perfect PM (P), as well as the distribution parameters. The estimation method will provide useful results for maintaining real systems.

• 대한안전경영과학회지
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• 제10권3호
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• pp.81-87
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• 2008

The reliability prediction and evaluation for general electronic components are required to guarantee in quality and in efficiency. Although many methodologies for predicting the reliability of electronic components have been developed, their reliability might be subjective according to a particular set of circumstances, and therefore it is not easy to quantify their reliability. In this study reliability prediction of electronic components, that is the interface card, which is used in the CNC(Computerized Numerical Controller) of machine tools, was carried out using PRISM reliability prediction specification. Reliability performances such as MTBF(Mean Time Between Failure), failure rate and reliability were obtained, and the variation of failure rate for electronic components according to temperature change was predicted. The results obtained from this study are useful information to consider a counter plan for weak components before they are used.