• The Korean Journal of Health Service Management
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• v.3 no.1
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• pp.33-46
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• 2009

In order to analyze possible effects of senior hospital selection factors and service satisfaction on senior hospital patients' revisit of senior hospital, this study surveyed guardians of total 204 patients hospitalized in major 4 senior hospitals in Busan. As a result, this study came to the following conclusions: First, it was found that guardians considered appropriateness of medical treatment cost as the biggest factor of choice, which was followed by kindness of doctor and hospital employees, locational accessibility (traffic convenience), and doctor's medical capacity. Second, the factor analysis about patients' satisfaction showed that the influential factors consisted of satisfaction at medical staffs, satisfaction at nursing and care, and satisfaction at facilities. Third, there was not significant difference in the overall impression of hospital and the intention of revisit depending upon sociological variables. Fourth, satisfaction at nursing and care and satisfaction at facilities had significant effects on better satisfaction at overall impression of hospital, and it was noted that the shorter admission period and the less complaint led to the higher intention of revisit. Therefore, it is necessary to improve satisfaction at medical staffs, nursing and care, and facilities rather than patients' own sociological characteristics.

• IE interfaces
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• v.18 no.3
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• pp.253-267
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• 2005

Customer satisfaction becomes one of the important managerial concerns associated with corporate competency in current competitive environment for Internet communication service companies. Hence, it is demanding to improve a company's customer satisfaction through the total quality management perspective. In practice, engineers as well as the management hope to find major quality characteristics with Internet communication network that is closely related to customer satisfaction, consequently aiming to the raise of their company's customer satisfaction. This paper presents an empirical relationship analysis between network quality characteristics and customer satisfaction on Internet communication. Methodologically, the relationship analysis framework is based on the regression variable selection procedures. In this framework, it is implemented that; 1) iterative model building; and 2) consistent criteria application to statistical tests for selecting significant variables. A case study shows that; 1) the customer satisfaction on the network connection seems to be more closely related to the network quality characteristics compared with the customer satisfaction on the network speed; and 2) the download disconnection rate has relatively evident relationship with the customer satisfaction on the network connection.

• Journal of Korean Academy of Oral Health
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• v.42 no.4
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• pp.181-186
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• 2018

Objectives: The purpose of this study was to investigate influences on employment preparation in dental hygiene students. Methods: A self-reported questionnaire was completed by 386 dental hygiene students in South Korea from November 1 to 30, 2016. For data analysis, the study used independent t-tests, one-way analysis of variance, Pearson correlation analysis, and regression analysis among others. Results: Students with higher grades tended to have major satisfaction, instruction participation, and employment preparation (P<0.001). Higher parental monthly income was related to higher major satisfaction (P<0.001). Employment preparation was significantly positively related to major selection motive, major satisfaction, and instruction participation. Conclusions: In order to encourage dental hygiene students to prepare for employment, it is necessary to create a better academic environment and develop a variety of employment preparation education programs. I think that the active interest of the country, society, school, and family will have a positive impact on employment preparation.

• Journal of Technologic Dentistry
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• v.37 no.4
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• pp.285-293
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• 2015

Purpose: The following study analyzes the mediating effects of professionalism on the relationship between major selection conviction and career decision level of dental technology students. It is to be used as basic data for improvement of the students' career decision level and an effective way to train professionals of the colleges. Methods: The survey was conducted on dental technology students. The collected data was analyzed by the statistical program SPSS 18.0. The results were analyzed by reliability, frequency, multiple-way ANOVA, correlation, multiple regression. To test for significance on each item, p<0.05 has been decided as a standard. Results: The analysis shows that the students' age and clinical practice experience bring a significant difference in major selection conviction, career decision level and professionalism. Professionalism has been found to bring significance mediating effects in relation to major selection conviction and career decision level. Conclusion: To improve the quality and pride as a professional as well as satisfaction with major selection can be expected to raise the standard of the students' career decision level.

• International Journal of Advanced Culture Technology
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• v.4 no.4
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• pp.13-22
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• 2016

The purpose of this study is to identify the characteristics of school life and to examine the influencing factors of academic adjustment and social adjustment in university students. This cross-sectional descriptive study by using secondary data from 2,064 subjects who responded to a self-rated student adjustment test. Descriptive, t-test, ANOVA, Pearson correlation and multiple regression analyses were conducted. Satisfaction with college selection, expectation for college, satisfaction with college service, emotional stability, and relationships with faculty were significantly higher among male students, whereas confidence in major, support from others were significantly higher among the female students. There was a significant positive relationship between academic adjustment and confidence in major, and between social adjustment and expectation for college. Confidence in major, relationships with faculty, emotional stability, expectation for college, satisfaction with college selection, and commitment to college life accounted for 31.8% of the variance in academic adjustment. In addition expectation for college, emotional stability, support from others, gender, commitment to college life, and satisfaction with college services accounted for 44.7% of the variance in social adjustment for university students. Overall, the results of this study suggest that understanding the levels of expectation for college, commitment to college life, and levels of emotional stability may be important for facilitating their transition and adjustment to university life.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.2
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• pp.511-519
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• 2016

The purpose of this study was to examine the effects of motivation for the selection of major and satisfaction in the major on the adaption of university life among university students and to present basic data to assist in the healthy adaption of university life. A survey was given to university students in Seoul and Chungcheong cities from October 13 to October 27, 2015 of 250 copies of the questionnaire distributed, a total of 242 copies were in the final analysis. For data analysis, SPSS 21.0 for Windows was used. As a result, there were correlations among the variables, the adaption of University life of university students was affected by the personal motivation, social motivation for the selection of major with the largest effect being class satisfaction. The explanatory power was 38%. In conclusion, it is important to develop teaching and learning programs and counselling students considering class satisfaction for improving the adaption to university life.

• Journal of the Economic Geographical Society of Korea
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• v.15 no.4
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• pp.735-751
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• 2012

A study in which tourist attraction selection attributes of tourists are identified focused on experience of tourists in attraction site and relationship between impacts of tourist attraction selection attributes on satisfaction and behavioral intentions is examined is very necessary. Therefore, the purpose of this study is to investigate the impact of Daejeon ppuri park tourist attraction selection attribute on tourist satisfaction and behavioral intentions through survey targeting tourists after they visit Daejeon ppuri park. Relationship between impacts of tourist attraction selection attributes on satisfaction and behavioral intentions and mediated effect of image of tourist attraction in relationship between impacts of tourist attraction selection attributes on satisfaction and behavioral intentions are analyzed through empirical analysis. As the results of verification of the hypothesis in this study, 'activity and experience' and 'approach and cost' factors show higher impact on satisfaction in relationship between Daejeon ppuri park tourist attraction selection attribute and tourist satisfaction. In addition, it shows that 'activity and experience', 'approach and cost' and 'familiarity' factors have impact on behavioral intentions in relationship between tourist attraction selection attribute and behavioral intentions. Finally, it shows the significant mediated effect in relationship between tourist attraction selection attribute and tourist satisfaction depending on mediated effect of image of tourist attraction, but it does not work as mediated function in behavioral intentions.

• Journal of The Korean Society of Integrative Medicine
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• v.7 no.4
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• pp.253-263
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• 2019

Purpose : The purpose of this study was to identify the self-efficacy, major satisfaction, and degree of adjustment to college life of nursing students and the relationships among the foregoing. Methods : This study was conducted with 319 nursing students in B city from May to June 2019. The collected data were analyzed with frequency, percentage, mean and standard deviation, t-test, ANOVA, Scheffe's test, and Pearson Correlation Coefficient using the SPSS /WIN 22.0 program. Results : The self-efficacy score of nursing college students was shown to be 2.95±0.32 points, major satisfaction score was shown to be 3.83±0.55 points, and college adjustment score was shown to be 3.52±0.55 points. The degrees of adjustment to college life were significantly different according to general characteristics of nursing students as follows; grade (F=6.614, p=.000), health condition (F=13.384, p=.000), club activities (t=4.557, p=.000), happiness index (F=32.094, p=.000), part-time job (t=2.781, p=.006), and motive of major selection (F=7.300, p=.000). The adjustment to college life of nursing students showed a weak negative correlation with self-efficacy (r=-.196, p<.001) and a strong positive correlation with major satisfaction (r=.782, p<.001). Major satisfaction and self-efficacy showed a weak negative correlation (r=-.185, p<.001). Conclusion : Through the results of this study, it can be seen that repetitive studies are necessary in relation to the self-efficacy, major satisfaction, and college adjustment of nursing students, and that interest in effort for the development of programs that can improve nursing students' major satisfaction and college adjustment are necessary.

• The Korean Journal of Community Living Science
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• v.19 no.4
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• pp.497-507
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• 2008

This study investigated relationships between the importance and satisfaction of rice-based menu selection attributes at family restaurants. For data collection, a total of 250 copies of questionnaires were distributed to 4-year college students who had an experience of a rice-based menu at casual dining restaurants, and finally 221 surveys (88.4%) among them were analyzed by using SPSS Win ver. 11.5. Twenty selection attributes were used to test the level of importance and satisfaction for rice-based menu. The factor analysis identified six dimensions of the importance of rice-based menu selection attributes; variety of items, menu information, recommendation & atmosphere, food quality, preferred menu, and price. Also, five dimensions of satisfaction were identified as nutrition & taste, menu information, preferred menu & atmosphere, variety of items, and cooking. Canonical correlation analysis revealed that preferred menu factor of importance was highly correlated with preferred menu and restaurant atmosphere factor of satisfaction of rice-based menu selection. The managerial implications of these results for rice-base menu selection attributes are as follows: There seems to be a need to develop a variety of rice-based menus, because rice-based menus tend to be considered as an additional menu, not a main course. Aggressive marketing and communication strategies are necessary to position rice-based menu as a main course for college students and as a major maket segment to family restaurants.

• Culinary science and hospitality research
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• v.20 no.6
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• pp.69-79
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• 2014

How the menu selection attributes and menu design attributes influence the customer value and customer satisfaction is a major study object. In order to achieve the purpose of this study, a questionnaire survey was conducted to the consumers of 4 Western restaurants. Selecting 223 copies, the diversity of menu and convincibility of menu turned out to be influential on the customer value. In the Hypothesis 2, menu selection attributes turned out to be influential on the customer satisfaction. In the Hypothesis 3, menu design turned out to be influential on the customer value. In the Hypothesis 4, menu design turned out to be influential on the customer satisfaction. In the Hypothesis 5, the customer value turned out to be influential on the customer satisfaction. The study shows that the importance of menu selection and menu design is a significant in regards to customer value and customer satisfaction.