The Korean Journal of Health Service Management (보건의료산업학회지)
- Volume 3 Issue 1
- /
- Pages.33-46
- /
- 2009
- /
- 2093-5986(pISSN)
- /
- 2288-0666(eISSN)
Possible Effects of Senior Hospital Selection Factors and Satisfaction on Revisit Intention
노인병원 선택요인과 만족도가 재이용의사에 미치는 영향 - 환자보호자 관점에서 -
- Choi, Young-Sun (Ahab Hospital) ;
- Rue, Hwang-Gun (Department of Health Sciences, Kosin University) ;
- Bae, Sung-Kwon (Department of Health Sciences, Kosin University)
- Published : 2009.06.01
Abstract
In order to analyze possible effects of senior hospital selection factors and service satisfaction on senior hospital patients' revisit of senior hospital, this study surveyed guardians of total 204 patients hospitalized in major 4 senior hospitals in Busan. As a result, this study came to the following conclusions: First, it was found that guardians considered appropriateness of medical treatment cost as the biggest factor of choice, which was followed by kindness of doctor and hospital employees, locational accessibility (traffic convenience), and doctor's medical capacity. Second, the factor analysis about patients' satisfaction showed that the influential factors consisted of satisfaction at medical staffs, satisfaction at nursing and care, and satisfaction at facilities. Third, there was not significant difference in the overall impression of hospital and the intention of revisit depending upon sociological variables. Fourth, satisfaction at nursing and care and satisfaction at facilities had significant effects on better satisfaction at overall impression of hospital, and it was noted that the shorter admission period and the less complaint led to the higher intention of revisit. Therefore, it is necessary to improve satisfaction at medical staffs, nursing and care, and facilities rather than patients' own sociological characteristics.