• Journal of the Korea Safety Management & Science
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• v.14 no.4
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• pp.185-191
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• 2012

According to result of this paper, shipping companies tend to choose a third party logistics company that is able to provide consulting services that is the core of the administration of distribution. Shipping companies expect that the consulting services would be able to increase the efficiency through utilizing not logistics functions of shipping, unloading, storage, and information but performance indices of logistics activities. Because shipping companies generally regard that third party logistics not only has no expertise but also is small, in order to activate third-party logistics industry, the consulting services should be improved.

• Journal of Distribution Science
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• v.20 no.6
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• pp.87-97
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• 2022

Purpose: In the last few decades, the ceramic industry has become an important industry for Indonesia. The resulting product must be handled properly, because if material & product handling is not carried out properly it will impact on the quality of product. Based on the logistics outsourcing research gaps in the ceramics industry to logistics service provider (LSP), this study aims to analyze the logistics service improvement of LSP in accordance with the needs of the ceramic industry to minimize logistics outsourcing risks. Research design, data and methodology: In the field study, observations, interviews and surveys related to production and logistics activities in the ceramic industry & LSP were carried out. The next step is to analyze logistics service of LSP needed by the ceramic industry. Results: The final findings obtained from this research are the LSP need to improve 1) knowledge; 2) technology capability; 3) relationships; 4) service quality; 5) innovation; 6) commitment in services. Conclusion: In order to reduce logistics outsourcing risks in the ceramic industry, LSP in Indonesia need to improve the logistics services required by the ceramic industry with a focus on six areas of improvement.

• Journal of Digital Convergence
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• v.17 no.6
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• pp.159-167
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• 2019

This study was done to analyze the effect of logistics services, corporate image, product reliability and customer service on consumer satisfaction and repurchase intention that e-commerce users perceive. The survey was divided into "logistics services, corporate image, product reliability, customer services, customer satisfaction, repurchase intention". As a study result, independent variables such as corporate image, product reliability and customer services were found to affect customer satisfaction. Consumer Satisfaction had an effect on repurchase intention in mediated and dependent variable. In conclusion, in order to increase the repurchase intention in companies that introduced SCM, it was necessary to improve the corporate image, product reliability and customer service to satisfy consumers. Logistics services had not been adopted as an impact on customer satisfaction. We should strive to improve customer satisfaction and repurchase intention by creating a higher level logistics services.

• Journal of Information Technology Services
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• v.17 no.4
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• pp.21-35
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• 2018

This study reconstructed the military logistics improvement project currently being implemented by ROK military as a defense logistics strategy. In addition the factors affecting the performance of the defense logistics strategy are analyzed using PLS. The significance of this study is as follows. First, the defense logistics improvement project was structured as a defense logistics strategy according to function. Second, PLS is used for performance factor analysis. Most of the existing defense researches utilized the ML structural equation. However, this study used the PLS structural equation in view of the fact that each detail project is the formation of defense logistics strategy. Third, we identified projects that have a substantial impact on defense logistics performance and those that do not. We found that inventory, process, and information strategy influenced logistics performance among defense logistics strategies. On the other hand, it was confirmed that the facility/equipment strategy had no significant effect on defense logistics performance.

• Korea Trade Review
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• v.43 no.1
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• pp.69-90
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• 2018

Customer demand is rising as services competition becomes more intense among logistics companies. Some large companies provide total logistics services, but most logistics companies provide total logistics services in cooperation with other companies. Therefore, supply chain competition is becoming more important than competition among logistics providers. The purpose of this study is to verify the effects of logistics cooperation and supply chain competence on logistics performance. In this study, we conducted a literature review to identify the key factors that logistics companies consider important, and establish a conceptual research model. A survey was conducted on 286 logistics companies in Korea, and hypotheses were verified based on the structural equation model. The hypotheses test results are as follows. First, logistics cooperation had a significant effect on supply chain competence and logistics performance. Second, logistics performance improves when supply chain competence is strengthened. Third, higher level logistics expertise resulted in greater logistics cooperation effects on logistics performance.

• International Journal of Internet, Broadcasting and Communication
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• v.13 no.4
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• pp.103-111
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• 2021

In modern society, digital lifestyles are spreading to minimize contact with people and to receive contactless information. The spread trend has established an unmanned distribution system in which transactions through contactless technologies such as kiosks and chatbots are activated in face-to-face transactions with sellers and consumers. In order to streamline logistics supply worldwide, digital new deal based joint logistics hubs, unmanned courier storage platforms, and fresh logistics based last mile services have been developed into unmanned logistics systems, focusing on the intelligent logistics system automation process. Unmanned courier storage system installed in urban areas and home to daily logistics where volume is concentrated are provided with fresh logistics services through cold chain and receiving freights in contactless environments. Development is also underway to minimize safety accidents caused by courier services, such as managing various information based on the integrated control system. This paper defines the concept of integrated operation for the development of a platform for contactless unmanned courier storage device developed into next-generation logistics system. In addition, we intend to develop systems engineering-based output for deriving safety requirements and specifications by identifying risk sources that may occur in the operational scenario. Therefore, the goal is to establish a foundation for safety and reliability between interfaces of logistics systems to be installed in apartment and subway station environments that want to provide unmanned logistics services to various consumers.

• The Journal of the Korea Contents Association
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• v.21 no.2
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• pp.35-48
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• 2021

With the advent of the Fourth Industrial Revolution, startups are leading the proliferation of logistics in life services in countries across the world. Logistics in life startups aim to differentiate themselves for traditional logistics companies by offering customized services that penetrate niche logistics market and enhance customer convenience and satisfaction. Through the development of mobile applications(apps) and platform a variety of life-enhancing services are becoming increasingly available to customers, such as on-demand, online-to-offline, convenience, reverse logistics, as well as last-mile delivery. In particular, logistics in life services are expanding into areas that include food delivery, home moving, cargo transport, laundry delivery, car washing, and car repair. In order for the logistics in life startups to succeed, they needs to offer highly usable apps to increase customer satisfaction and loyalty. Due to the nature of mobile phones, different evaluation criteria than those for websits should be used to determine the usability of apps. The purpose of this study is to evaluate the usability of representative Korean logistics in life apps through usability testing, discuss implications and offer improvement recommendations. Finally, the best Korean logistics app is compared with a top ranked app on Google Play for benchmarking purposes.

• Journal of Distribution Science
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• v.21 no.9
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• pp.93-102
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• 2023

Purpose: This study attempts to analyze the current status of the railway logistics business and to seek ways to improve it by using the business model as an analytical framework. It was intended to reflect practical implications that could be applied to the field, by dealing with issues at the industrial site related to each component in the business model. Research design, data and methodology: This study was conducted through literature review and field research. We analyzed academic papers and industrial reports on the development of the railway logistics industry and interviewed various stakeholders in the railway logistics industry. Results: This study determined the factors that could be eliminated, raised, reduced, or created from the customer and product perspective, infrastructure management perspective, and financial perspective. Conclusions: The growth of existing business can be achieved by lowering service prices, improving service quality, and securing large-scale transportation capacity. The additional transportation of high value goods and cold chain commodities will be promising business opportunities. Existing services can be provided to new customers (large pre-shippers, forwarding customers, etc.) in order to increase the size of sales Urban delivery services and comprehensive logistics services based on complex logistics centers may open an avenue for new market. A more timetable and track capacity need to be assigned to logistics, which significantly improve the flexibility and the competency of railway logistics.

• Journal of Korea Port Economic Association
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• v.25 no.1
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• pp.249-270
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• 2009

This paper analyses the results of the survey questionnaires which are made for logistics services users in Shanghai, China. Based an 158 valid users' responses, the study results show that the typical outsourcing logistics users prefer to set up long term relationship with providers and buy services from multiple providers. Most users are satisfied with their providers and believe that outsourcing logistics services has led to positive impact on their customer satisfaction, logistics service levels and revenue improvement. Price levers, core competences, reputation are critical in the selection of an outsourcing logistics provider for users in this study. This study indicates that the market for 3PL services in China has a reasonable potential fur further development, though 3PL practices are still at a nascent stage in China. This paper presents full details and implications of the results of th￡ survey and then provides some helpful suggestion for th￡ development of Chinese logistics industry and Chinese logistics companies.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2012.05a
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• pp.807-808
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• 2012

Today, the development of logistics and timing of the development of civilization is like. Recently developed the most rapidly is the field of IT. Especially in the field of IT as a key technology being evaluated, as well as real-life development of smart phones to the development of logistics is expected to bring many changes. Accordingly, a combination of smart phones and logistics development of new business models have been increasingly applied. In this paper, smart phones-based implementation of real-time logistics services is proposed.