• International Commerce and Information Review
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• v.11 no.3
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• pp.75-100
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• 2009

With the change of various business environments, needs for the third party logistics(3PL) service are strategically considered for securing core competitiveness of manufacturers in China. Thus, manufacturers not only have worked with 3PL service providers for cutting costs of logistics, but also they are willing to have Win-Win relationship with the 3PL service provider. In this paper, comparing situation and characteristics of both China and developed-countries, especially in the particularity of manufacturing companies in China. The most important thing is that 3PL service providers must be able to manage supply chain of manufacturers with logistic planning abilities and to operate logistics services with logistic infrastructures and IT systems. In the view of long-term development, incubating logistics specialists is also the influencing fact that makes 3PL service providers more competitive with high quality logistics service and infrastructures.

• Journal of Distribution Science
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• v.14 no.12
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• pp.61-69
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• 2016

Purpose - This study investigates the determinants that affect the number of IT Incident tickets of an IT Service Provider ("ITSP") to logistics industry in order to improve its management process by reducing the incident tickets. Research design, data, and Methodology - This study uses weekly data of IT incident tickets from September 2012 to June 2015. Correlation and regression analyses are conducted. Six identified determinants i.e., IT Change, User Errors, Shipment Volume, Network, Hardware and Software Issues are used as the explanatory variables. Results - Our findings show as following. First, our analysis indicates that IT Change is not a significant determinant as opposed to what commonly believed by many as the most important factor. Second, Software issue is the highest contributor to the Major IT incident tickets, followed by User Error, Network and Hardware issues. Third, it seems there is lead-lag relationship between IT Change and Major IT Incidents tickets as indicated by earlier studies. Fourth, the relationship between IT Change and Major IT tickets is also affected by shipment volume. Conclusions - As policy recommendation, all identified determinants should be treated according to priority. In addition, improving the way IT Changes are implemented will definitely reduce the IT incident tickets.

• Journal of Korea Port Economic Association
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• v.21 no.3
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• pp.259-270
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• 2005

This study applies the Analytic Hierarchy Process (AHP) to evaluate service quality of Third-Party Logistics (3PL) providers. For this, 3PL service quality is conceptualized and measured using SERVQUAL's five dimensions such as tangibles, reliability, responsiveness, assurance and empathy. Then, the AHP method is applied to determining the relative importance of five service quality dimensions and eventually selecting the best 3PL provider. Finally, this study conducts an empirical case study on four companies providing 3PL services in Korea to demonstrate the basic idea suggested in this paper. The results obtained in the present study indicate that responsiveness to customers is the most important factor perceived by 3PL customers and 3PL C is the best 3PL provider according to the overall service quality scores. In contrast to some previous researches, this study examined issues of service quality from the perspective of 3PL customers as opposed to the perspective of 3PL providers. In order for this study to be more complete, future research is needed in establishing a set of metrics to quantify each dimension of 3PL service quality proposed.

• Journal of Digital Convergence
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• v.18 no.5
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• pp.169-178
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• 2020

The selection of a third-party logistics (3PL) provider is a critical process for shippers who want to receive competitive logistics service. However, studies analyzing the factors that influence the selection of 3PL provider from the viewpoint of shippers are insufficient. The present study aims to derive factors to be considered when selecting a 3PL provider by domestic shippers and to present the weights of each factor. The analysis results showed that among the major factors, the "operation factor" showed the highest importance, followed by "strategic factor", and "communication factor". The results of compound weights showed that "cost reduction" is the most important factor, followed by the "expertise of the provider", "inventory management ability", and "human resources management". The present study proposed the core factors that should be considered when selecting a 3PL provider from the shipper's viewpoint. This study also has an industrial implication from the viewpoint of 3PL providers because it provides the basic data for enhancing the shipper's satisfaction by reinforcing the factors that are considered important in by shippers. In future research, it is necessary to classify shippers by industry and analyze the differences in the factors that arise in selecting 3PL companies for each industry.

• Journal of Korea Port Economic Association
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• v.26 no.2
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• pp.19-35
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• 2010

The purpose of this paper is to develop a benchmark of performance standards for Global Logistics Provider in the merging logistics market. The Data Envelopment Analysis (DEA) can be employed to compare and analyse the efficiencies of Global Logistics Provider(3PL, 4PL). That is because Global Logistics Providers are able to reach the highest level of efficiency by using Logistics institutions and Logistics service systematically. This research is focused on analyzing the efficiencies of top 40 Global Logistics Providers. The framework assumes that the Providers use three inputs to produce one output. The inputs include number of employees information system, and number of warehouses. The output is the annual turnover. The results show that Panalpina, C.H. Robinson Worldwide, Maersk Logistics/Damco, Hub Group, Lander Global Logistics on Global Logistics Providers are the efficient providers. This paper also allows the inefficient DMUs to establish their benchmarking strategies. The strategies are dependent on the assets such as number of employees, information system, and number of warehouses.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.40
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• pp.65-96
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• 2008

This paper analyses the results of a survey questionnaire which is made for logistics service providers in Shanghai, China. Based on 177 valid providers' responses, the study results show that the logistics industry of China consists mainly of small and medium-sized companies. Furthermore, most of the logistics companies are highly capable of providing traditional logistics services and lack of the capability to provide other value-added logistics services. Their self-assessments indicate that they generally perform well in different types of performance measures. This study indicates that the market for 3PL services in China has a reasonable potential for further development, though 3PL practices are still at a nascent stage in China. This paper presents full details and implications of the results of the survey and then tries to provide some helpful suggestion for the development of Chinese logistics companies.

• International Commerce and Information Review
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• v.5 no.2
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• pp.135-156
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• 2003

With the increasing recognition of logistics as a source of potential competitive advantage by companies, there has been a rapid growth in the logistics service industry. In particular increased globalization by multinational corporations has prompted consideration of outsourcing logistics service to third party logistics firms. This paper aims to seek the way to establish logistics information system by the case study of company 'D'. The G-Project, aiming to establish global supply chain including information network was required to form integrated logistics information system between manufacturer and logistics provider. The results should have considerable value to both global manufacturers and logistics providers.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.5
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• pp.81-89
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• 2021

This study aimed to investigate the factors affecting Logistics capabilities for Logistics Service Providers in Vietnam. Researchers inherited and developed based on previous research to focus on analyzing and evaluating dynamics, measuring Logistics capabilities, and the factors affecting Logistics capabilities for Logistics Service Providers. The logistics capabilities Model is used based on three factors: customer demand management capability, innovation capability, and information management capability. The empirical analysis used data from the survey data of l90 managers of Logistics Service Providers in Hai Phong, Ho Chi Minh City, Da Nang, Hue, Hanoi with reliable tools (SPSS 26.0 software). The data were analyzed by frequencies, percentages, means, Pearson's Linear Correlation Coefficient, exploratory factor analysis, and multi-linear regression model based on the survey data. The research results identified the following factors affecting Logistics capabilities for Logistics Service Providers: innovation capability has the strongest impact on Logistics capabilities; customer demand management capability has the following strong effects on Logistics capabilities; and finally, information management capability that affects Logistics capabilities. There is also a positive relationship between all factors and Logistics capabilities. Several recommendations are further suggested to enhance to improve Logistics capabilities for Logistics Service Providers in Vietnam.

• Journal of Korea Port Economic Association
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• v.28 no.2
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• pp.129-153
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• 2012

Even though logistics service outsourcing becomes widespread in manufacturing and service industries, logistics service providers encounter fierce competition and lower profit. Decreased profit has negative impact on service providers' competitiveness, which in turn threats successful relationship with shippers. In this paper, we investigate the factors which influence the performance of service providers. Factors related to service contract are examined and we test an effect of concreteness and fairness of service contract. PLS (Partial Least Square) modeling method is applied and validated using data from logistics service providing companies in Korea. In the model, service contract clauses are classified into two categories including cost and risk sharing terms. PLS analysis shows that partnership and performance of service relationship is improved when contract clauses are specified in detail. This study will contribute in providing an operational direction in effectively establishing a positive relationship between the logistics service provider and the shipper.

• Journal of Fisheries and Marine Sciences Education
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• v.25 no.5
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• pp.1214-1223
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• 2013

The purpose of this work is to analyze the factors, criteria and importance that shippers in the international logistics industry take into account in choosing third-party logistics, and thereby to propose the directions of the areas and functions that third-party logistics will need to enhance on the basis of Analytic Hierarchy Process (AHP) methodology. To do that, this work collected and analyzed materials about changing environments of logistic industry and previous studies, and especially conducted a questionnaire survey on the factors to choose third-party logistics with the study subjects of shippers in the international logistics industry. To draw attribute factors, this work repeatedly chose and classified candidate factors through Delphi technique on the basis of the data of previous studies. The analysis results are presented as follows: regarding pairwise comparison between logistic cost and logistic service in relation of conflict, logistic service was recognized to be more important than logistic cost; regarding pairwise comparison between corporate capability and logistic cost, logistic cost was recognized to be more important; and regarding comprehensive evaluation, logistic service factors, including accuracy of order handling, service reliability, freight damage and compensation, a degree of fulfillment of promise, quality of transportation, and problem-solving ability, were found to be in high position.