Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on the Factors of Selecting 3PL Companies by Using CFPR Method in Korea

CFPR법을 활용한 국내 화주기업의 3PL 기업 선정 요인에 관한 연구

  • Kang, Rae-Hyeon (Graduate school of Logistics, Incheon National University) ;
  • Yang, Tae-Hyeon (Graduate school of Logistics, Incheon National University) ;
  • Lee, Hae-Chan (Graduate school of Logistics, Incheon National University) ;
  • Park, Sung-Hoon (Graduate school of Logistics, Incheon National University) ;
  • Yeo, Gi-Tae (Graduate school of Logistics, Incheon National University)
  • 강래현 (인천대학교 동북아 물류대학원) ;
  • 양태현 (인천대학교 동북아 물류대학원) ;
  • 이해찬 (인천대학교 동북아 물류대학원) ;
  • 박성훈 (인천대학교 동북아물류대학원) ;
  • 여기태 (인천대학교 동북아 물류대학원)
  • Received : 2020.03.03
  • Accepted : 2020.05.20
  • Published : 2020.05.28
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Abstract

The selection of a third-party logistics (3PL) provider is a critical process for shippers who want to receive competitive logistics service. However, studies analyzing the factors that influence the selection of 3PL provider from the viewpoint of shippers are insufficient. The present study aims to derive factors to be considered when selecting a 3PL provider by domestic shippers and to present the weights of each factor. The analysis results showed that among the major factors, the "operation factor" showed the highest importance, followed by "strategic factor", and "communication factor". The results of compound weights showed that "cost reduction" is the most important factor, followed by the "expertise of the provider", "inventory management ability", and "human resources management". The present study proposed the core factors that should be considered when selecting a 3PL provider from the shipper's viewpoint. This study also has an industrial implication from the viewpoint of 3PL providers because it provides the basic data for enhancing the shipper's satisfaction by reinforcing the factors that are considered important in by shippers. In future research, it is necessary to classify shippers by industry and analyze the differences in the factors that arise in selecting 3PL companies for each industry.

경쟁력 있는 물류서비스를 제공받고자 하는 화주기업에게 3PL 기업의 선택은 중요한 과정이다. 하지만 소비자인 화주기업의 관점에서 3PL 기업을 선정하는데 영향을 미치는 요인을 분석한 연구는 부족한 상황이다. 이러한 측면에서 본 연구는 전문가의 지식을 효율적으로 추출하여 계량화할 수 있는 CFPR (Consistent Fuzzy Preference Relations) 방법을 활용하여 국내 화주기업이 3PL 기업을 선정할 때 활용하는 요인을 추출하고, 요인별 가중치를 제시하는 것을 연구의 목적으로 하였다. 분석결과 대요인은 "운영요인"이 가장 중요한 것으로 나타났으며, 다음으로는 "전략적 요인", 마지막으로 "의사소통 요인"이 중요한 것으로 나타났다. 복합 가중치의 결과를 살펴보면 "비용절감"이 가장 중요한 요인으로 나타났으며, "업체의 전문성", "재고관리능력", "인적자원관리" 등의 순으로 나타났다. 본 연구는 화주사 측면에서 3PL 기업을 선정할 때 고려하여야 하는 핵심요소를 제시하였으며, 3PL 기업 측면에서는 화주사가 중요하게 고려하는 요인들을 강화하여 향후 화주사의 만족도를 향상시킬 수 있는 기초자료를 제공하였다는 점에 산업적인 시사점이 있다. 향후연구에서는 화주를 산업별로 구분하고, 각 산업별 화주사가 3PL 기업 선정할 때 발생하는 요인의 차이점을 분석할 필요가 있다.

Keywords

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