• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.30 no.1
• /
• pp.145-180
• /
• 2019

This study was performed in order to derive components that users with disabilities demand first when using library services by analyzing the actual usages and demands of handicapped users according to different types of disabilities. The results of the study are as follows: First, the actual situation of library disabled users was analyzed according to types of disabilities. Second, the importance and satisfaction level of disability types were investigated for the main components of the library disability service. Third, major components of library services were analyzed using Borich's Needs Assessment Model for the disabled and ways of activating library services by types were suggested. Fourth, we analyzed the differences according to different purposes of use by the disabled within Borich's Model for the main items of library services. We also proposed a plan to meet the purpose of library use by each type. Fifth, we analyzed the differences by type of users in Borich's Model for the major items of library services and thus suggested solutions to improve library services by types of disabilities.

• Journal of Korean Library and Information Science Society
• /
• v.32 no.3
• /
• pp.59-89
• /
• 2001

After researching users'satisfaction on central library service of Daejin university, it shows that they are generally satisfied with facilities but not with the service that supports library use, and satisfied with a book and serial Publications but not with others including thesis. Also, it is shown that librarians in communication with users are insufficient, and their professionalism and capacity are acknowledged but their insincerity and perfunctory attitude are viewed negative to users. Therefore librarians need to actively promote their service to users. Besides, it will be beneficial for librarians to use bulletin board of homepage as a way to continuously reflect claims and complaints from users.

• International Journal of Knowledge Content Development & Technology
• /
• v.10 no.3
• /
• pp.51-68
• /
• 2020

The library provides its services to satisfy the user's approach. Naturally, the development of library services may determine by considering the satisfaction of users. It traces users' perceptions regarding subject access highlighting problems in the retrieval of Bengali documents by subject. This study has designed to assess users' attitudes towards the retrievals of Bengali documents in OPAC through subject headings. For a collection of data, a representative sample has drawn from a large and heterogeneous population consisting of users in university libraries of West Bengal using a stratified sampling technique. Subsequently, under each of the universities, users' community was stratified into students, research scholars, and faculty members. Under each stratum, the sample selected on a random basis. The users met personally to collect relevant data, while they came to the library and went on to search OPAC. A structured schedule, prepared for the purpose, was presented before library users and consequently, interviews and interpretations recorded systematically. In this manner, several factors have identified concerning subject searching and retrieval performance for Bengali documents. This study explores the access using subject headings in multilingual information retrieval systems. Moreover, the suitability of subject headings for retrieval of Bengali resources has ascertained from the users' point of view. The findings demand standard principles and rules for the construction of Bengali subject headings to maintain uniformity and consistency.

• Journal of Korean Library and Information Science Society
• /
• v.52 no.3
• /
• pp.157-175
• /
• 2021

The purpose of this study is to investigate the service quality of special libraries using Importance-Performance Analysis (IPA) method. This study also applied the working year factor to IPA model for establishing more improved library service strategies. A total 127 library users who work in governmental policy or research institutions in South Korea participated in this study. This study conducted regression analysis to compare with the results of IPA. The results of survey revealed that special library users had high expectation for library services, but they perceived the performance of the library service as insufficient. Special library users assessed that the information services of libraries were well provided but required additional efforts in services related with space and provided by librarian. Interestingly, when the library services were measured by working years, special library users who have worked for more than eight years were generally satisfied with library services with no "possible overkill" services, but users with less than three years working experience particularly expressed dissatisfaction with the service provided by librarians. The results of regression analysis supported the results of IPA. Finally, this study provides several important suggestions for better special library service.

• Journal of the Korean Society for Library and Information Science
• /
• v.29
• /
• pp.281-304
• /
• 1995

The purpose of this study is to identify the degree to which the card catalog in a university library serves its users and to provide useful information for the design of conversion from card catalog to online catalog. From August 19th to September 16th 1995, 278 users of Duksung Women's University Library were randomley selected and surveyed in terms of card catalog use, success rate of card searching, and catalog use training received. Major findings are as follows: 1. Taking into considerations the fact that Library users tended to use more heavily oriental card catalog$(61.8\%)$ than western card catalog$(8.3\%)$ or classification card catalog$(26.3\%)$, oriental card catalog should be designed to improve its search function of the catalog. 2. It was found that the university library card catalog was not easy to use by $49.3\%$ of the users of Duksung University Library. 3. One of main reasons why the card catalog is hard to use is that there is no subject card to which users can access for subject searching. Besides, users have difficulties in locating appropriate classification numbers for subjects which users are interested in. 4. When success rate is defined as finding appropriate cards in catalog boxes, the success rate was reported to be $87.0\%$. 5. The major access points of known items which library users utilized mostly were author$(18.3\%)$ and title$(74.5\%)$. 6. In case of translated versions of foreign materials, original author name cards instead of pronounced original name card written in Korean were given to them as access points. $79.9\%$ of library users of Duksung Women's University insisted that both original and pronounced author name writ':en in Korean should be given as access points to foreign authors for the sake of user's convenience. 7. Formal training programs for card catalog use were found not to be sufficient. Small group informal training courses should be offered to users who need to get information for catalog use by library staffs. 8. Considering the trend that orders of access points have been changed from title, author and subject in card catalog to title, keyword, and author in online catalog, the existing card catalog of Duksung Women's University is expected not to meet future users' needs for subject searching unless the funcions of subject searching of catalog is improved.

• Journal of Korean Library and Information Science Society
• /
• v.33 no.4
• /
• pp.61-83
• /
• 2002

This study is to investigate extensively the complaint responses of the academic library users, with a special regard to those in Daegu Metropolitan City and in Kyungpook Province. It selects and analyzes empirically some of the antecedents of the complaining intentions including perceived severity of dissatisfaction perception of free use, attitude toward complaining, cost of the complaining, likelihood of success, product/service importance, external attributions and loyalty; and complaint intentions including exit intention, voice(redress seeking) intention, negative word-of-mouth intention and third party complaints intention of the academic library users, based on the theoretical backgrounds. Final data through questionnaires are obtained from 582 unsatisfied academic library users in 5 universities in those areas, 542 of them analysed with SPSS 11.0 for Windows.

• STIMA Bulletin
• /
• s.7
• /
• pp.28-36
• /
• 2008

Marshall Breeding, Director for Innovative Technology and Research at Vanderbilt University Library will talk about the trend toward the deployment of a new breed of library interfaces more familiar to today’s Web-savvy library users.

• Journal of Korean Library and Information Science Society
• /
• v.49 no.1
• /
• pp.293-320
• /
• 2018

This study aims to analyze library culture-program management and propose methods for improving the program management. To achieve this research goal, this study examines current state of culture-program management and user's participation by analyzing users' participation logs of the National Library of Korea, Sejong. The users' participation logs have been accumulated from May, 2015, to December, 2017, and the logs contain 722 program data, 24,816 program participation data, and 6,729 users data. The data were used for analyzing of program management, users' characteristics, and changes based on timelines. Based on the analysis results, culture-program management problems were pointed out and future improvement methods for solving the problems were proposed. This study analyzes culture-program management in view of users using real users' participation logs, and it has significance for being different from preceding researches focusing on culture-program providers.

• Journal of Korean Library and Information Science Society
• /
• v.43 no.4
• /
• pp.69-88
• /
• 2012

This research is to find a direction of development through operating status survey of public library in Busan metropolitan city. First, Normally library users visit the library to check out books or to have a private study session. Also users normally obtained information about upcoming events done in the library through using offline search methods. Second, although the usage of the website was low, however the users demanded the increase in computer numbers in the library and online database for home access. Third, the users acknowledged the importance of the public library to their local community. Library policy indicator rated high in importance to the local community(m=3.86). However the reference desk(m=2.87), checkout desk(m=2.41), computer availability(m=2.47), as well as up-to-date artifact availability(m=2.64) did not reach the average point of 3.0. Thus, revealing that the public library's management policies were not sufficient enough to satisfy the needs of the library users.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.16 no.1
• /
• pp.27-43
• /
• 2005

This research is a study designed to identify the needs for information literacy instruction for the U.S. public library Internet service users. The levels and needs of Internet service users as well as the development and effectiveness of the Internet services at the U.S. public libraries were investigated. The survey was administered to the Internet service users at four public libraries in the upper Midwest region of the U.S.A total of 386 surveys were collected and analyzed. The result showed that as the years of Internet use experience and the level of expertise increases, user satisfaction decreases. However, the users who had taken any Internet class showed more satisfaction than who had not. This research offers a new direction and need for information literacy instruction for public library Internet service users.