• Journal of Korean Library and Information Science Society
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• v.24
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• pp.81-106
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• 1996

Without an accurate understanding of information needs of library users, an efficient services can't be implement. And we can expect that there is a difference between query statement and actual information needs of users. It also will occur difference in the process of librarian's interpretation of query statement because of an inaccurate presentation and their different working experiences. It means that there is a communication problems between users and librarians. The purpose of this study is to provide the techniques of face to face communication between users and librarians as a method of efficient library service activities. And focused on the importance of non-language communication. The effectiveness of this study are as follows: 1. With the understanding of information flow, librarians can expand the extent of library services. 2. Knowing that how to communicate with users at the a n.0, ppropriate degree, librarians can improve the communication techniques. 3. Expanding the satisfaction of information services and heitening the reliability of users. 4. From the analysis of user information needs, librarians can convert present system to the proper service-oriented system. 5. Knowing the importance of non-language communication, librarians can improve the service environment.

• Journal of Korean Library and Information Science Society
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• v.32 no.3
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• pp.59-89
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• 2001

After researching users'satisfaction on central library service of Daejin university, it shows that they are generally satisfied with facilities but not with the service that supports library use, and satisfied with a book and serial Publications but not with others including thesis. Also, it is shown that librarians in communication with users are insufficient, and their professionalism and capacity are acknowledged but their insincerity and perfunctory attitude are viewed negative to users. Therefore librarians need to actively promote their service to users. Besides, it will be beneficial for librarians to use bulletin board of homepage as a way to continuously reflect claims and complaints from users.

• Journal of Korean Library and Information Science Society
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• v.7
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• pp.115-145
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• 1980

The purpose of this paper is to explore the significance of nonverbal communication in the field of library profession. Confronted with explosive information produced not only in numbers but also in kinds, libraries are highly organized, and that it is difficult for the average person to use the library. Librarians who must encounter with users must be able to read their needs and understand all level of communication. Librarians must not only to understand what and how they say but also why they say it. To understand patron's messages and to communicate effectively, librarian as a communication specialist must be able to instruct users in "how to a n.0, pproach in an information search but also able to bring about meaningful dialog between the librarian and the patron.tron.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.2 no.1
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• pp.66-87
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• 1974

It is the prime importance of the information and the reference-librarians to better understand the communication functions of the library since they are the ones to whom the library users come first with their informational needs. Reference librarians often have the problem of providing information to those who may have little experience with, or interest in the library. There is also a problem of finding out what the person really wants, not what he says he wants. Therefore, the interaction between the librarian and the user involves a highly complex activity of communication with each other even before the actual search begins. Reference librarians cannot perform to any degree of success without comprehension of the general patterns and processes of communication in information seeking. Nonverbal as well as verbal transmittal process on the part of both librarians and patrons should not be overlooked. Some of the difficulties and barriers of library communication are brought so that possible cures and improvement may be sought. The basic purpose of the reference interview through which this interpersonal communication takes place is for the reference specialist to enable to link the needs of the patron with potential resource of the library. The writer firmly believes that this importance of the process be taught as well as the materials in reference service regardless of the level of the course offered in library science department.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.1
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• pp.243-275
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• 2020

The purpose of this study was to explore the direction of librarianship by analyzing differences in Librarian and User perceptions of Librarianship Professionalism. Literature research was used to derive the components of librarianship Professionalism and to conduct surveys on librarians and users. As a result, librarians recognized expert knowledge as the most important factor, while users recognized service attitude as the most important factor. Users recognized that librarians have low social recognition due to their lack of enjoyment, enthusiasm, and challenging spirit and their ability to develop and provide services by understanding user needs and the flow of knowledge. On the other hand, librarians did not actively engage in communication or exchange with users due to their lack of expert knowledge.

• Journal of the Korean Society for information Management
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• v.38 no.3
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• pp.175-197
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• 2021

Public library users' perception of librarians can be an important aspect in improving the public library uses and the quality of informn services. Thus it is necessary to identify what factors affect users' perceptions of librarians. This research empirically investigated users' general perceptions of librarians and the factors affecting them through a survey. As a result, it was found that the use of library collections, library facilities, and participation in club activities through the library affect the formation of a positive perception of librarians. In addition, the roles of the librarian are expanding from informational activities to supporting social activities. In contrast, the factors of direct interaction with the librarian, including participation in public library programs, circulating library collections, and communication with librarian, do not have a significant effect on the formation of the perception of librarian. Thus librarians need to consider library users more substantially and to support them in various ways.

• Journal of the Korean Society for information Management
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• v.27 no.3
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• pp.189-206
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• 2010

This research analysed 73 samples to find out the recognition of librarians working in domestic public libraries from the information user's views. This research analyzed public library user's usual recognition level of librarian's work attitude, qualification, and service lever based of group of gender. For this, this research stands on the basis of previous researches and 3 types of modified questionnaire; recognition level of librarian's work attitude, recognition level of librarian's qualification, and recognition level of communication between librarians and information users using on nominal scale and interval scale. The research's result showed study outcome of librarian's work attitude was generally low with the mean of 2.81. Second, librarian's qualification of being a specialist was low with the mean of 2.84. Lastly, satisfaction of communication service level between information users and librarians was low with the mean of 2.89. Male and Female groups showed the difference of acknowledgement between each questions.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.4
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• pp.5-27
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• 2020

This study, as primary research that examines the communication characteristics of the library and the perception of librarians in order to make public libraries a communication space, surveyed the perception of librarians in public libraries and made an attempt to devise activation measures for the communication spaces of the library. As a result, the communication characteristics of the library were derived to be locality, community spirit, and interactivity. In addition, the perception survey found that librarians have positive remarks about the communication spaces of the library. As it shows a high degree of awareness, the library should focus on ways to revitalize communication. First, the direction of communication must be set in order to fulfill library's new role in communication and exchange. Second, it is desirable for the library to free itself from being a quiet space and recreate it as a space for communication. Third, the library needs to exchange and connect with organizations, groups, and gatherings of the community. Fourth, it seems necessary for the library to provide support for the users' independent and voluntary communication and operation of the community.

• Journal of Information Management
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• v.43 no.2
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• pp.103-132
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• 2012

This study seeks to propose and develop library science courses required in the digital age by investigating overseas LIS courses and surveying field librarians. Such courses must help the future librarian develop familiarity and skill with emerging technologies. As a result, required courses in the digital era were found to be: 'Design and Management of Databases', 'Library Planning, Marketing, and Assessment', 'Understanding Information Technology for Managing Digital Collections', and 'Information and Communication in a Digital Age' in that order, and should therefore be offered as core courses. In addition, 'Service for Information Disadvantaged Users' and 'Organization and Utilization of Web resources' were derived. The study also recommends different required courses based on different librarian types and duties.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.3
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• pp.51-77
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• 2020

This research is aimed at contributing to the education related to library space planning by carrying out a questionnaire survey on the recognition of libraries related to the education related to library space planning and supporting libraries in charge of library space planning through the result analysis. The following is a report on the direction and improvement of education based on a survey on the impact on subjects related to library space planning. First of all, education on library space planning should be centered on practical work of space planning. Second, the participation of librarians in the planning process of library space must be considered important for smooth communication with users and experts. Third, it is expected to be necessary to plan education methods and curriculums related to the planning of library space according to the size and budget of the library. Fourth, active public relations regarding library space planning education is necessary. The active promotion of library space education will emphasize the participation and necessity of librarians in space practice, and further contribute to the operation of libraries and the provision of library services to users.