• 벤처혁신연구
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• 제6권4호
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• pp.23-40
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• 2023

본 연구는 빠른 속도로 디지털화 및 모바일화되는 리테일 산업에서 전통적인 오프라인 리테일러인 백화점을 대상으로 고객 가치 이론을 기반으로 백화점의 모바일 앱 지속 이용 의도에 영향을 미치는 고객 가치 요인을 조사한다. 본 연구에서는 다차원적인 고객 가치를 기능적 가치, 편의적 가치, 그리고 사회적 가치의 세 가지 차원으로 분류하였다. 기능적 가치는 옴니채널 리테일 환경에서의 채널 간 통합과 일관된 고객 경험 제공을 의미하며, 편의적 가치는 고객이 모바일 앱 이용 시 절약할 수 있는 시간과 노력의 절약인 편의성이다. 사회적 가치는 백화점의 모바일 앱 내 친환경 마케팅과 관련하여 제품 또는 서비스 사용으로 인해 발생하는 사회적 승인 또는 사회적 자아 개념의 향상을 뜻한다. 이렇게 세 가지 차원의 고객 가치를 선행변수로 하여 종속변수인 모바일 앱 지속 이용 의도에 미치는 각 영향력을 분석하였다. 국내 신세계 백화점의 모바일 앱 사용 이력이 있는 고객을 대상으로 데이터 수집 후 Smart PLS 4.0을 사용하여 실증 분석하였다. 분석 결과 고객 가치의 세 가지 차원인 기능적 가치, 편의적 가치, 사회적 가치가 모두 고객의 모바일 앱 지속 이용 의도에 정(+)의 영향을 미치는 것으로 나타났으며 기능적 가치의 영향력이 가장 큰 영향을 미친다. 기술의 발전으로인한 옴니채널 리테일 트렌드에서 기능적 가치가 가장 중요한 영향 요인으로 나타남에 따라 오프라인 리테일러인 백화점의 통합된 채널 제공이 중요하다는 점을 시사한다. 백화점 모바일 앱 활성화를 위한 고객 중심 전략 수립 방향에 대한 통찰력을 제공하며, 백화점이 기존 오프라인 채널이 아닌 신규 모바일 채널을 통해 변화하는 고객의 기대 및 요구를 효과적으로 충족할 수 있는 맞춤화된 서비스와 마케팅 활동을 위한 기초적인 분석자료를 시사한다.

• Carbon letters
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• 제14권4호
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• pp.218-227
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• 2013

A supercritical carbon dioxide (SCC) process of dispersion of multi-walled carbon nanotubes (MWCNTs) into epoxy resin has been developed to achieve MWCNT/epoxy composites (CECs) with improved mechanical, thermal, and electrical properties. The synthesis of CECs has been executed at a MWCNT (phr) concentration ranging from 0.1 to 0.3 into epoxy resin (0.1 mol) at 1800 psi, $90^{\circ}C$, and 1500 rpm over 1 h followed by curing of the MWCNT/epoxy formulations with triethylene tetramine (15 phr). The effect of SCC treatment on the qualitative dispersion of MWCNTs at various concentrations into the epoxy has been investigated through spectra analyses and microscopy. The developed SCC assisted process provides a good dispersion of MWCNTs into the epoxy up to a MWCNT concentration of 0.2. The effects of SCC assisted dispersion at various concentrations of MWCNTs on modification of mechanical, thermal, dynamic mechanical thermal, and tribological properties and the electrical conductivity of CECs have been investigated.

• 생명과학회지
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• 제15권3호
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• pp.423-426
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• 2005

운향과(Rutaceae)인 황백나무(Phellodendron nmurense Rupr.)의 줄기 점 질에서 2종의 isoquinoline 화합물과 1종의 quinolone 화합물을 분리하였다. Isoquinoline 화합물은 thalifoline (2)과 칼슘 방출을 저해하여 혈압조절에 관여하는 berberine (3)으로 구조동정 되었다. 또한 quinolone 화합물은 N-methylatanine (1)로 구조동정 되었다. 이들의 화합물 중에서 N-methylatanine (1)과 thalifoline (2)는 황백나무에서 처음으로 분리하였다.

• 마케팅과학연구
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• 제12권
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• pp.29-57
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• 2003

대형 백화점들의 다점포화전략, 할인점의 증가, 무점포업태의 성장 등으로 지방 백화점 고객들이 점포 전환을 용이하게 할 수 있는 유통환경이 조성되고 있다. 따라서 그동안 제한된 경쟁상황에서 영업활동을 해 온 지방 백화점들은 고객전환행동에 대한 폭넓은 이해를 필요로 하고 있다. 본 연구는 지방 독점백화점 고객들의 전환행동 특성파악을 위해 선행연구를 검토한 후 유통환경의 급격한 변화속에서 고객들의 전환행동 특성을 불만즉요인, 전환장벽, 전환의도, 고객육특성(쇼핑향유성향, 다양성추구성향, 경쟁에의 노출정도, 인구통계특성)의 관계를 중심으로 파악해 보았다. 그 결과 불만족요인 평가는 고객의 특성(쇼핑향유성향, 경쟁에의 노출정도)에 따라 차이가 있으며, 전환장벽 인식은 고객의 특성(경쟁에의 노출정도, 인구통계특성) 및 불만족요인 평가에 따라 차이가 있고 예상경쟁자로의 전환의도는 고객의 특성(쇼핑향유성향, 경쟁에의 노출정도, 인구통계특성) 및 전환장벽 인식에 따라 차이가 있는 것으로 나타났다. 따라서 경쟁자의 시장진입을 눈앞에 두고 있는 지방 독점백화점의 전환관리는 고객특성 파악과 고객불만족을 감소시키려는 노력을 중심으로 이루어져야 할 것으로 보인다.

• 대한한의학방제학회지
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• 제23권1호
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• pp.15-24
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• 2015

Objectives l: This study is to investigate the emergence of herbal medicine during Japanese colonial period by reviewing newspaper advertisements and brochures about patient medicine of Chosun Maiyak Corporation. Methods : 69 kinds of patent medications and 584 newspaper advertisements are throughly reviewed to investigate dosage form, drug effect, sales unit and method, price, and advertisement pattern. Results : Lyungsinwhan represented more than half of the total advertisements, followed by Yungmihwan, Sahyangsohabwon, Yeollyeonggobondan, and Chiljehyangbuhwan. Lyungsinwhan was advertised mostly in spring and summer whereas Yungmihwan and Yeollyeonggobondan were advertised in spring and fall. Dosage form included pill(丸), mixture(膏), powder(散), and liquid(水, 液), while pill and mixture prevailed over other forms. Drug effect included dermatological, pediatric, digestive, and gynecological effects in the increasing order of drug numbers. Sales unit and price were found to vary significantly. Sales method included nationwide network distribution of medicine through postcards and stores. Conclusion : Herbal medicine during the colonial period was distributed in various kinds of forms with different effects and advertisement patterns through diverse sales unit and price.

• 대한산업공학회지
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• 제42권1호
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• pp.57-64
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• 2016

Pen-based interaction is universally available on smart devices and especially on Tablet PCs. Previous studies compared various input methods like fingers, a mouse or a stylus pen on PCs or on a touchscreen based devices such as smart phones. At the same time, various soft keyboard applications are being developed on application stores of smart devices. However, these previous studies did not suggest which one is a suitable keyboard application for Tablet PCs when users perform a certain interaction as input type. In this study, we compared two types of input methods (finger and pen) and three types of soft keyboard applications (QWERTY, Gesture and Swype) in a Tablet PC using performance measurements (accuracy and input speed) and discussed what types of applications showed better performance with each interaction on tablet PC. From these results, recommendations for the keyboard types depending on the input methods on tablet PCs were developed.

• 대한산업공학회지
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• 제27권1호
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• pp.30-36
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• 2001

We present a new algorithm for mining association rules in the large database. Association rules are the relationships of items in the same transaction. These rules provide useful information for marketing. Since Apriori algorithm was introduced in 1994, many researchers have worked to improve Apriori algorithm. However, the drawback of Apriori-based algorithm is that it scans the transaction database repeatedly. The algorithm which we propose scans the database twice. The first scanning of the database collects frequent length l-itemsets. And then, the algorithm scans the database one more time to construct the data structure Common-Item Tree which stores the information about frequent itemsets. To find all frequent itemsets, the algorithm scans Common-Item Tree instead of the database. As scanning Common-Item Tree takes less time than scanning the database, the algorithm proposed is more efficient than Apriori-based algorithm.

• 한국의류학회지
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• 제19권3호
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• pp.416-425
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• 1995

The purposes of this study were to identify buyers' need criteria on product/vendor selection criteria of apparel buyers in department store and to investigate the relatonships among buyers' need criteria, information search behavior, types of buying task and influential factors on buying behavior of buyers(individual characteristics, organizational characteristics, and customer perception characteristics). A questionnaire was developed to measure research subjects based on theoretical study empirically. The questionnaire was administered to 159 apparel buyers of 11 department stores in Seoul. The results of empirical studies were summarized as follows. 1. The need criteria of buyers on product/vendor selection criteria were classified into five types : vendor characteristics; quality characteristics; price characteristics; brand characteristics; product characteristics and the need criteria differed significantly by influencing factors on buying behavior of buyers. 2. There were no relationships between information types and amounts of information search but information types differed significantly by need criteria and individual characteristics 3. Types of buying task were significantly different according to need criteria of buyers and organizational characteristics. 4. Buying policy of department store was significantly different according to organizational characteristics.

• 한국식생활문화학회지
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• 제31권1호
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• pp.73-80
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• 2016

The purpose of this study was to identify the change attributes of food courts inside department stores or shopping centers, which are becoming more sophisticated and gentrified. A survey was conducted regarding customer satisfaction level of food services, which influences customers' revisit behavioral intentions, to provide future development direction. Using an exploratory factor analysis, 55 questions on food and beverage service, atmosphere, comfort, sanitation, and food quality were produced. This study tested how these choice factors affect customers' positive or negative impressions of their dining experiences through multiple regression analysis. Results indicate that 'food service' was the most important factor contributing to customers' positive impressions along with higher revisit behavioral intentions. On the contrary, respondents who received poor 'food service' had higher negative impressions with low revisit intentions. The results and findings of this study will positively influence marketing and customer relationship management and thus help design of successful strategies for food court development.

• 한국의류학회지
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• 제33권5호
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• pp.793-803
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• 2009

The purposes of this study were to investigate the factors CRM at department store and customer's perceived relational benefits and to analyze the effects of CRM on relational benefits and satisfaction. The data were collected from 760 people aged from 20 to 69 who were shopping in department stores. The data were analyzed with descriptive statistics, factorial analysis, multiple regression analysis, and Cronbach' ${\alpha}$, using the SPSS 12.0. The results were as follows. 1) CRM activities were classified into 5 factors: 'discount-related information', 'communication', 'management after purchase', 'service', and 'differentiate management'. 2) Perceived relational benefits were classified into 4 factors: 'informational benefit', 'psychological benefit', 'convenience benefit', and 'economic benefit'. 3) Perceived relational benefits were affected by 'communication', 'management after purchase', 'service', and 'discount-related information'. And 4) customer satisfaction was affected directly by 'psychological benefit', 'convenience benefit', 'service', and 'discount-related information'.