• Title/Summary/Keyword: Knowledge Management Capabilities

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Measuring the Capabilities of R & D Personnel : ETRI Case (연구인력의 능력지수 개발 및 측정 사례연구 : 한국전자통신연구원 사례를 중심으로)

  • 유진호;배문식;백의선
    • Journal of Korea Technology Innovation Society
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    • v.1 no.2
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    • pp.220-230
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    • 1998
  • Recent concerns over national and corporate competitiveness have stimulated a renewed interest in organization's performance. The organization's performance primarily depends on resources including human resources, budget, physical based resources, and so on. Especially because the relationship between organization's performance ;md individual capabilities is more evident in R & D organizations where the knowledge base is embodied in people, there has taken an increasing interest in the methodologies for measuring the capabilities of R & D personnel. This paper presents new methodological approach to measure the capabilities of R & D personnel. And the model is empirically applied to ETRI, a public R & D organization in Korea. On the basis of the results, the implications for R & D management are discussed, with regard to R & D business and human resources management.

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A Strategy Model for Strengthening Knowledge Creation Capabilities of Korean Foreign Subsidiaries (한국기업 해외자회사의 지식창출 역량 강화를 위한 전략모형)

  • Kim, Min Sook;Kang, Han Gyoun
    • International Area Studies Review
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    • v.16 no.3
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    • pp.209-237
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    • 2012
  • Multinational enterprises(MNEs) try to strengthen their global innovative capabilities by incorporating the foreign subsidiaries' knowledge bases. Foreign subsidiaries play an important role in MNEs' knowledge creation activities. This study develops a strategy model that strengthening the knowledge creation capabilities of Korean firms' foreign subsidiaries. Four strengthening strategy types are derived from three research areas related with center of excellence, subsidiary strategic roles, and knowledge creation capabilities. The strategies that strengthen knowledge creation capabilities are including organizational culture and autonomy reinforcing strategy, subsidiary's absorptive capacity reinforcing strategy, local environment management strategy, and network building strategy. Strategic fit conditions which support the success of each strategy type are also discussed.

Potential Complementary Knowledge, Collaborative Elaboration, and Synergistic Knowledge

  • Kim, Kyung Kyu;Shin, Ho Kyoung;Kong, Young Il
    • Asia pacific journal of information systems
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    • v.23 no.1
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    • pp.107-132
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    • 2013
  • Despite the importance of knowledge complementarities (KC) to firm performance, very little is known about exactly what constitutes KC and how synergistic knowledge is created in KC. This research looks into the dimensionality of KC and how synergistic knowledge as an essential component of KC is generated in a process innovation (PI) project. We propose that KC consists of potential complementary knowledge, collaborative elaboration (CE) process, and synergistic knowledge. The model is investigated quantitatively, using a sample of 26 matched-pairs of client and consultant who participated in a PI project, and then qualitatively using interviews of a sub-sample of 7 matched-pairs of client and consultant. Data were collected in a longitudinal way at four different points during the four month project period. Results show that consultant's learning about the client's business occurs first and then client learning about IT capabilities follows through CE. With this enhanced clients' knowledge about IT capabilities, clients play an initiative role in designing the To-Be business processes, while consultants play a supporting role by introducing best practices or making suggestions based on their experiences. Future research implications as well as practical implications are also discussed.

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An Exploratory Study on the Project Performance by PMO Capability (PMO 역량에 따른 프로젝트 성과에 관한 연구)

  • Bae, Jae-Kwon;Kim, Jin-Hwa;Kim, Sang-Yeoul
    • Asia pacific journal of information systems
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    • v.18 no.1
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    • pp.53-77
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    • 2008
  • In recent years, although numbers of corporations are bringing in PMO, they seem to be indifferent to PMO performance measurement. This demonstrates that there are also other reasons beside performance measurement of information systems (IS) project being ambiguous by introducing PMO; the lack of acknowledging the concrete function of PMO, and the scarcity of empirical study about the effect of PMO on the project members and project performance. In this sense, this study is aimed at proposing a new research model in which project success factors (i.e., standardization, management advocacy, and staff expertise) affect PMO capability (i.e., knowledge management, resources management, and problem solving competency) positively, leading to project performance (i.e., task outcomes, psychological outcomes, and organizational outcomes) eventually. To empirically test the research model, data are surveyed from PMO department and IS department. To prove the validity of the proposed research model, PLS analysis is applied with valid 132 questionnaires. By employing PLS technique, the measurement reliability and validity of research variables are tested and the path analysis is conducted to do the hypothesis testing. The path analysis results can be organized into 7 ways in large scale. First, standardization of project success factors has a positive association with knowledge management, resources management, and problem solving competency of PMO capabilities. The findings of this result indicate that the multiple or single project management should satisfy standardization in order to operate an effective PMO. Second, management advocacy of project success factors has a positive association with knowledge management, resources management, and problem solving competency. Management advocacy refers to the willingness of management to provide the required resources and authority for project success. There is agreement among researchers regarding the importance of management advocacy for favorable PMO capability. Third, staff expertise of project success factors has a positive association with knowledge management, resources management, and problem solving competency. The findings of this result indicate that the formation of an exceptional consultant or members with a proficient knowledge for staff expertise of project member is the key factor to elevate the PMO capability. Past research suggests that experience and knowledge and the resultant familiarity with the problem faced can be an important determinant of PMO capability. A capable project with appropriate staff expertise means that it enjoys a diversity of abilities and experiences. Fourth, knowledge management competency of PMO capabilities has a positive impact on psychological outcomes but has no direct effect on task outcomes and organizational outcomes. In domestic case of S. Korea, PMO was finally introduced to many other corporations in 2005 though it started bringing in 2000. Therefore, it had neither a significant impact on the task outcomes nor organizational outcomes by lacking the contents and the infrastructure of the knowledge management because the knowledge consolidation and management period of PMO is comparatively shorter by terms than other foreign nations. Fifth, resources management competency of PMO capabilities has a positive association with task outcomes, psychological outcomes, and organizational outcomes. In addition, problem solving competency of PMO capabilities has a positive association with task outcomes, psychological outcomes, and organizational outcomes. Therefore, the findings of this results stress that PMO capabilities has a positive impact on project performance. Sixth, according to the path analysis of the hypothesis, which suggested in this research, problem solving competency is the PMO capability which is the key success factor for task, psychological, and organizational outcomes as an integrated performance model. Further, the analysis reveals that problem solving competency is an important factor for integrated performance model. The finding is in line with past IS research, which affirms that the work of IS projects is essentially a problem solving endeavor. Seventh, in the path analysis of the hypothesis in this research, the path of the management advocacy $\rightarrow$ problem solving competency $\rightarrow$ organizational outcomes appears to be the most important and strongest path. In brief, the finding of this study suggests that project success factors influence PMO capability positively, and project performance as well. From the results, it can be concluded that PMO helped great improve the project success rate and project performance. This study advances research on PMO capability in three important aspects. First, the findings of our study have implications for IS theory and future research. Our study contributes to IS theory by synthesizing concepts from PMO research and project management research with those in IS research. We proposed and tested PMO capability of IS projects and the findings of our investigation provided some preliminary answers to some of the questions raised. Secondly, this thesis does not only help depicting the concept of IT governance but also approaches empirically. It makes a gradual approach to the main content, step by step, in contrary of simple standard, scholastic way of thinking. Finally, we argued that this task-oriented(technical) view is not sufficient to adequately conceptualize IS project performance. Hence, we applied that the research on organization teams, which provides a flip viewpoint to that of project management research in that it gives more weight for psychological outcomes of organizational work groups, can be very helpful in reconceptualizing the IS project performance construct. The limitations of this study are also discussed to provide research directions for future research.

Antecedents, Knowledge Change Speed, and Performance in Knowledge Transfer Activities for Supplier Development (공급자 개발을 위한 지식이전활동에서의 영향요인, 지식변화속도 그리고 성과)

  • Hong, Kwan-Soo;Zhang, Ping
    • Korean Management Science Review
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    • v.26 no.2
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    • pp.113-134
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    • 2009
  • Rapid knowledge change, heightened competition. and shortened product life cycles are just a few of the constants faced by many buying firms in today's markets. Many buying firms have responded to these conditions by outsourcing non-core activities. The Quality and cost of a product or service offered in the market is a function, not only of the capabilities of the firm, but also of the network of suppliers who provide inputs to the firm. When a firm finds its suppliers lacking in performance it can help suppliers to develop their capabilities. There are three main goals for this study. The first goal is to identify the important factors that precede and influence firms' investment in knowledge transfer activities. The second goal is to investigate the relationship between knowledge transfer activities and the consequences of knowledge transfer activities. The last goal is to explore the effects of knowledge change speed. To analyze the validity of the research model and the hypotheses. the data are collected from 238 manufacturing firms through the administration of structured Questionnaires. The results of structural equation model analyses indicate that the model is generally valid and 11 of 14 hypotheses are supported by the data. Reasons for and implications of these observed relationships are discussed.

Autonomous Knowledge Acquisition Methodology using Knowledge Workers' Context Information : Focused on the Acquisition of Dialogue-Based Knowledge for the Next Generation Knowledge Management Systems (지식근로자의 상황정보를 이용한 자율적 지식획득 방법론 : 대화형 지식의 획득을 위한 차세대형 지식경영시스템)

  • Yoo, Keedong
    • Knowledge Management Research
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    • v.9 no.4
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    • pp.65-75
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    • 2008
  • Knowledge workers' workload to register knowledge can cause quality defects in the quality as well as the quantity of knowledge that must be accumulated in a knowledge management system(KMS). To enhance the availability of a KMS by acquiring more quality-guaranteed knowledge, autonomous knowledge acquisition which outdoes the automated acquisition must be initiated. Adopting the capabilities of context-awareness and inference in the field of context-aware computing, this paper intends to autonomously identify and acquire knowledge from knowledge workers' daily lives. Based on knowledge workers' context information, such as location, identification, schedule, etc, a methodology to monitor, sense, and gather knowledge that resides in their ordinary discussions is proposed. Also, a prototype systems of the context-based knowledge acquisition system(CKAS), which autonomously dictates, analyzes, and stores dialogue-based knowledge is introduced to prove the validity of the proposed concepts. This paper's methodology and prototype system can support relieving knowledge workers' burden to manually register knowledge, and hence provide a way to accomplish the goal of knowledge management, efficient and effective management of qualified knowledge.

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The Empirical Study on Relation between R&D Innovation Capability and Performance in Knowledge-Based Service Firms (R&D 혁신역량과 기업성과 간의 관계 연구)

  • Kim, Moon Sun;Kim, Soo Jung;Nam, Kyung H.
    • Journal of Korean Society for Quality Management
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    • v.40 no.4
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    • pp.631-640
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    • 2012
  • Purpose: This empirical study is focused on the relationship between innovation capability (R&D and Human Resource innovation) and performance in knowledge-based service firms. Methods: We build research model to test how each of innovation capability on technology and human resource is influenced on their financial and non-financial performance in the knowledge-based service industries. Based on the previous research, we hypothesized the factors are regarded innovation capabilities of the firms as the scale of R&D and human resources. Because this study is especially targeted to the performance of knowledge-based service firms. With the survey on 424 main knowledge-based service firms, the multi-regression analysis was performed. Results: The result showed that the scale of R&D and human resources capabilities are main factors for knowledge-based service firms' performance, which reflects the current industrial structure. Conclusion: This study empirically demonstrated that human resources are most important to the growth of knowledge-based service firms.

The Role of Firm Size and IT Capabilities in Open and Closed Innovation

  • Byounggu Choi
    • Asia pacific journal of information systems
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    • v.29 no.4
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    • pp.690-716
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    • 2019
  • Open innovation has attracted significant attention from both academics and practitioners. However, theoretical and empirical researchers disagree on how open innovation improves firm performance. The inconsistent results reported in the literature may be attributed to the fact that they failed to provide an integrative view of how to make use of internal and external knowledge to enhance innovation performance. Furthermore, although the adoption value of innovation approaches varies depending on firm size and IT capabilities, their impacts have not been adequately taken into consideration. Drawing on complementarity theory, this study revisits the research problem and develops eight hypotheses. Surveys collected from 339 Korean firms were analyzed to test the hypotheses using the supermodularity functions. The results indicated that an internal knowledge-oriented innovation approach has a positive impact on innovation performance regardless of firm size. However, an external knowledge-oriented innovation approach has a positive effect on innovation performance in large firms while having no significant effect on innovation performance of SMEs. Results also confirmed a complementary relationship between internal and external knowledge-oriented innovation approaches in large firms, whereas substitutable relationships were confirmed in SMEs. This study sheds new light on open innovation by identifying the role of different types of innovation approaches, firm size, and IT capabilities.

FAH-Based Expert Search Framework for Knowledge Management Systems (지식관리시스템을 위한 FAH 기반 전문가 검색 방법론)

  • Yang Kun-Woo;Huh Soon-Young
    • Journal of the Korean Operations Research and Management Science Society
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    • v.30 no.1
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    • pp.129-147
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    • 2005
  • In Knowledge Management Systems (KMS), tacit knowledge which is usually possessed as forms like know-how, experiences, and etc. is hard to be systemized while managing explicit knowledge is comparatively easy using information technology such as databases, Recent researches in knowledge management have shown that it is more applicable in many ways to provide expert search mechanisms in KMS to pinpoint experts in the organizations with searched expertise so that users can contact them for help, In this paper, we propose an intelligent expert search framework to provide search capabilities for experts in similar or related fields according to the user's needs. In enabling intelligent expert searches, Fuzzy Abstraction Hierarchy (FAH) framework has been adopted, through' which finding experts with similar or related expertise is possible according to the subject field hierarchy defined in the system. To test applicability and practicality of the proposed framework, the prototype system, Knowledge Portal for Researchers in Science and Technology, was developed.

Social Capital, Knowledge Management, and Organizational Performance (사회적 자본, 지식경영, 그리고 조직성과 간의 인과관계)

  • Lee, Young-Chan
    • The Journal of Information Systems
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    • v.16 no.4
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    • pp.223-241
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    • 2007
  • This study extends prior research of knowledge management by proposing how social capital can positively impact the ability of organizations to manage knowledge. The purpose of this study is to examine the relationship between social capital and knowledge management and how both help organizations achieve a sustained superior performance. To serve this purpose, I conducted an extensive survey on 143 Korean firms in diverse industries. Analyzing hypothesized relationships with the data collected, I empirically assure that organizations with high levels of social capital have more knowledge management capabilities than organizations with low levels of social capital and there exist statistically significant relationships between knowledge management and organizational performance.

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