• Title/Summary/Keyword: Journal of Communication

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Distribution Strategies for Service Delivery: Focus on Verbal and Non-verbal Communication at Counter Service Restaurants

  • CHOI, Jinkyung
    • 유통과학연구
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    • 제20권3호
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    • pp.45-52
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    • 2022
  • Purpose: This study investigated the impact of staff verbal and non-verbal communication on consumer satisfaction and revisit intention. The study sought to identify differences in demographic and eating out characteristics on perceived verbal and non-verbal communication. Research design and methodology: This study used a survey method to collect data. The questionnaire asked about previous experience with verbal and non-verbal communication with staff at a counter service restaurant. The study measured degrees of perceived verbal and non-verbal communication. In addition, the effect of verbal and non-verbal communication on satisfaction and revisit intention was measured. The principal results: Results of ANOVA showed significant differences in monthly income on verbal communication and monthly income and budget for dining out on verbal and non-verbal communication. Both verbal and non-verbal communication affected satisfaction and revisit intention significantly with slightly more power of verbal communication than non-verbal communication. Major conclusions: Results of this study suggest that consumers are affected by both verbal and non-verbal communication. Staff communication is critical to increasing consumer satisfaction and revisit intention; hence, training staff in effective communication is necessary.

병원 간호사의 의사소통 능력, 의사소통 유형, 조직몰입간의 관계 (Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses)

  • 이현숙;김종경
    • 간호행정학회지
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    • 제16권4호
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    • pp.488-496
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    • 2010
  • Purpose: This study was done to explore the relationship in hospital nurses' of communication competence, communication types, and organizational commitment and to provide basic data for developing programs to improve internal communication and to promote nurses' commitment to their organizations. Methods: The participants included 316 nurses who worked in two general hospitals. The tools used for this study were the Global Interpersonal Communication Competence Scale (GICC) and Communication Satisfaction Questionnaire by Downs & Hazen (1981), revised by Seo (2002) and Mowday's tool (1979) for organizational commitment. Data were analyzed using SPSS/PC+12.0. Results: The mean score for communication competence was 3.46, and for organizational commitment, 3.19. For communication types, the mean score for formal communication was 3.18 and informal communication, 2.59. Communication competence had a positive relationship with formal communication (r=.32) and with informal communication (r=.16). Organizational commitment had a positive relationship with formal communication (r=.53), communication competence (r=.30), and informal communication (r=.27). Conclusion: The results indicate the necessity of developing programs to promote nurses' communication competence and also developing a system that will enrich active communication. Systematic and continuous training in communication is also highly recommended.

전력설비 관리를 위한 무선 및 유선 통신 방법에 관한 고찰 (A Investment on Wire-wireless Communication Method for Electrical Device Infrastructure Maintenance)

  • 김영억;이진
    • 전기학회논문지
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    • 제65권2호
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    • pp.354-359
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    • 2016
  • Power plants maintenance data is to be sent to management server system via a communication network. In this case, reliable communication network is required. Transmission of the power plants maintenance data is used in the wired communication network or wireless communication network. PLC communication network is a kind of wired communication network. However PLC communication network is easily affected by noise. On the vulnerable areas in power line system, such as a mountain or rural areas, it is difficult to form a power line communication network. For a wireless communication, environment are also influenced factors in wireless communication. Harsh environmental factors are bring the communication characteristic degradation. In such areas it can be used a combination of two networks and in this way the complementary function can be achieved. Power plants are distributed in various regions across the country. The appropriate communication network is needed to maintain the power plant.This study investigated the effect of environment on the wired communication and wireless communication. It would examine a variable factor which is affect to the communication characteristic. We used PLC communication for wired communication network and ZigBee communication for wireless communication network. We investigated the characteristics of a single communication network and it raised the need for a complex communication technology to complement a single communication network.

Exploring Communication Difficulties in Pediatric Hematology: Oncology Nurses

  • Citak, Ebru Akgun;Toruner, Ebru Kilicarslan;Gunes, Nebahat Bora
    • Asian Pacific Journal of Cancer Prevention
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    • 제14권9호
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    • pp.5477-5482
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    • 2013
  • Background: Communication plays an important role for the well being of patients, families and also health care professionals in cancer care. Conversely, ineffective communication may cause depression, increased anxiety, hopelessness and decreased of quality life for patients, families and also nurses. Objective: This study aimed to explore communication difficulties of pediatric hematology/oncology nurses with patients and their families, as well as their suggestions about communication difficulties. Materials and Methods: It was conducted in a pediatric hematology/oncology hospital in Ankara, Turkey. Qualitative data were collected by focus groups, with 21 pediatric hematology/oncology nursing staff from three groups. Content analysis was used for data analysis. Results: Findings were grouped in three main categories. The first category concerned communication difficulties, assessing problems in responding to questions, ineffective communication and conflicts with the patient's families. The second was about the effects of communication difficulties on nurses and the last main category involved suggestions for empowering nurses with communication difficulties, the theme being related to institutional issues. Conclusions: Nurses experience communication difficulties with children and their families during long hospital stays. Communication difficulties particularly increase during crisis periods, like at the time of first diagnosis, relapse, the terminal stage or on days with special meaning such as holidays. The results obtained indicate that pediatric nurses and the child/family need to be supported, especially during crisis periods. Feeling of empowerment in communication will improve the quality of care by reducing the feelings of exhaustion and incompetence in nurses.

인테리어 디자인에서 커뮤니케이션 관계구조와 표현방법에 관한 연구 - 실무 디자인 프로세스 커뮤니케이션 중심으로 - (A Study on the Communication Relationship Structure and Expression Methods in Interior Design - Focused on the Practical design process of communication -)

  • 서지혜;홍일태
    • 한국실내디자인학회논문집
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    • 제22권5호
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    • pp.199-206
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    • 2013
  • Design is one of diverse human communication activities. Development of technologies has led to execution of more active design communication functions, stirring social and cultural changes. The concept of design communication has become stronger by overcoming the limitations of verbal communication and expanding the methods of communication. These social changes are highlighted In the design of modern space. Even though communication in interior design activities is so important, detailed studies on communication of each entity are still very insufficient. Design communication refers to tools and activities for overall communications in the design process. In design activities, relevant communication is indispensible. Therefore, studies on practical communication methods are essential for accurate communication of content that has to be shared in the results or in the process of obtaining the results, rather than only focusing on the future techniques and functions of design. In other words, improving the efficiency of interior design communication requires establishing a communication relationship structure of each entity, which calls for proper expression methods depending on each entity. Therefore, this study is aimed at exploring efficient expression methods in line with the relationship structure of each entity in the interior design process.

The Study about the Bluetooth Communication

  • Song, Zhenghua;Shin, Hyun-Sik;Kim, Chun-Suk
    • 한국전자통신학회논문지
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    • 제2권3호
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    • pp.180-184
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    • 2007
  • Bluetooth is a standard for short range, low power, low cost wireless communication that uses radio technology. This paper presents an overview of Bluetooth communication the following article will focus on the formation of Bluetooth scatter nets and some proposed scatter net models.

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V2X 통신 기술 동향 (V2X Communication Technology Trends)

  • Han-gyun Jung;Seong-keun Jin;Jae-min Kwak
    • 한국항행학회논문지
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    • 제27권6호
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    • pp.861-864
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    • 2023
  • Recently, V2X (vehicle-to-everyting) communication has established itself as an essential technology for cooperative autonomous driving. V2X communication currently includes DSRC (dedicated short range communication) communication technology, which is a WLAN (wireless local area network) based communication technology, and C-V2X (cellular-V2X) communication technology, which is a Cellular-based communication technology. Since these two communication methods are not compatible with each other, various studies and experiments are being conducted to select one of the two communication methods. In the case of C-V2X communication, there are LTE-V2X (long term evolutionV2X) communication technology, which is an initial version, and 5G-V2X communication technology, which is a next-generation version. 5G-V2X communication technology has been completed only until standardization, so LTE-V2X communication technology is mainly used. In this paper, we introduce trends related to various issues in V2X communication, including communication method decisions.

부부간의 의사소통 효육성과 스트레스 인지수준 (The Efficiency of the Interspouse Communication and the Level of Stress Recognition)

  • 김진희;김경신
    • 대한가정학회지
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    • 제36권8호
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    • pp.63-76
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    • 1998
  • The purposes of this research were to find out general trends of the efficiency of the interspouse communication and the level of stress recognition, to estimate the differences of the efficiency of communication and the level of stress recognition according to socio-demographic, communication variables, and to analyze correlations between stress recognition and communication efficiency. The subjects of this study were 220 couples in Kwang-ju. The major results were as follow; 1) The level of wives' stress recognition was higher than husbands' and the level of interspouse communication efficiency was median. 2) Communication efficiency showed significant differences according to number of children, the duration of marriage in wives. The level of stress recognition showed significant differences according to the hours they spend in daily communication, the typeds of communication, the satisfaction of communication in both groups of husbands and wives. 3) Marital communication efficiency was negatively correlated with the level of stress recognition in couples.

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The Impact of Communication on the Overall Quality of Life in Elderly Koreans

  • Kang, Ji Sook;Park, Sung Ji
    • International Journal of Advanced Culture Technology
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    • 제7권3호
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    • pp.58-64
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    • 2019
  • Background: Communication is important for the elderly to maintain existing social relationships while creating new relationships based on good communication skills to lessen psychological and emotional distress and lead a healthy life in advanced age. Aims: This study identifies the difference between the social network-based quality of communication life and the overall quality of life in the elderly and how much the quality of communication life affects the overall quality of life. Methods: This research includes a survey of the elderly aged 65 and over living in small cities of South Korea. Data sets of 201 elderly were analyzed. Results: This study found a significant correlation between the quality of communication life and the overall quality of life. Religion also influences the elderly's quality of communication life. The elderly's quality of communication life has 40% explanatory power of the overall quality of life. Conclusion: Consequently, senior citizens' quality of life will be improved through the enhanced quality of communication in addition to financial and health conditions by participating in various community activities similar to those provided by religion to increase opportunities for communication.